_________________________________________________________________________
Management Information Systems
MIS 302
Sections 3
Fall Semester 2013
Wednesdays
1900-2140
LT - 161
Max Lund, Ph.D.
Office hours:
Wednesdays, 1700-1830,
Office SS2428 mlund@mail.sdsu.edu
Required Resources:
 Calculator, bring daily
 “Operations Management, Sustainability and Supply Chain Management”
Custom Edition for SDSU, by Pearson Publishing
 On-line access to MyOMLab
 Scantron 882 (six, one for backup)
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MIS 302
Student Learning Objectives
 Be able to discuss these: What is the role of operations and supply
chain in an organization? What are its interactions with business
functions such as accounting, finance, marketing?
 Recognize basic business operations and strategies for increased
productivity and competitiveness.
 Know descriptive models that incorporate cost drivers for smart
decision making.
 Discover quality management strategies, techniques, and tools
for Learning Curves.
 Identify issues in inventories for an organization and use basic
models to improve its management.
 Know the basic scheduling for project and its management.
 Understand lean operations principles.
 Know Statistical Process Control, and Quality Assurance.
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MIS 302, Section 3
Operations Management
Dates
Topic
Required
Text pages
The Road Ahead.
Our Syllabus, Class Notes. Exams, Quizzes, and Grading.
MyOMLab
28 August
4 Sept
11 Sept
Chapter 1 Operations Management and Productivity
Global Profile: Hard Rock Café:
What is OM? Services vs. Goods. Efficiency, Effectiveness, and
Value. The Triple Bottom Line. Competitive Dimensions. Tradeoffs,
and Straddling. Productivity
Home Work:
 Add-ins Excel OM and Solver
 Appendix IV Using Excel for OM
 Locate PowerPoints for each Chapter
Quiz: Chapter 1 (on-line)
Chapter 3 Project Management.
Global Profile: Bechtel Group
PERT/CPM. Managing Schedule & Cost. The Boeing 787 Case
Study. Crashing. Direct vs. Indirect Costs.
Quiz: Chapter 3 (on-line)
Chapter 6 Quality Management .
Global Profile; The Arnold Palmer Hospital
Malcolm Baldrige Awards, TQM and its Tool, Quality costs,
ISO 9000, 6-Sigma Quality, Taguchi Concepts (“the goal post”)
pp. 1-25
Appendix IV
Bring Laptop
4 Sept
Bring Laptop
pp. 57-82
Appendix IV
pp. 205-225
Quiz: Chapter 6 (on-line)
18 Sept
25 Sept
2 October
Exam #1
Chapter 6 (Supplement)
Statistical Quality Control. Process Capability, and Acceptance
Sampling.
Quiz: Chapter 6 Supplement (on-line)
Chapter 8 Location, Logistics, and Distribution.
Profile: FedEX
Locating facilities via the Centroid Method, and
Transportation Methods via Excel Solver for Linear Programming.
Bring Laptop
pp. 269-292
Bring Laptop
pp. 325-354
Quiz: Chapter 8 Supplement (on-line)
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9 October
16 October
Chapter 12 Inventory Management.
Global Profile: Amazon.com Fixed-order, and Fixed-period, and
Single-Period Systems. The EOQ, ROP, Safety Stock, and Service
Levels. ABC.
Quiz: Chapter 12 (on-line)
Bring Laptop
pp. 473-507
Exam #2
Chapter 14 Resource Management.
23 October
30 October
6 Nov
13 Nov.
20 Nov.
27 Nov.
4 Dec.
MRP and Lot-sizing. Client-server ERP with
Hillerich & Bradsby [The Louisville Slugger] video.
pp 551-575
Quiz: Chapter 14 (on-line)
Chapter 16 Lean Supply Chains & Operations.
Onho’s Four Basic Principals of Lean Operating Systems, Just-inTime, Kanbans, External Set-ups. Uniform and Mixed-Model.
The Lean Timken Company. Video: Ford Motor goes to Brazil.
pp. 623-642
Quiz: Chapter 16 (on-line)
Module A Decision Making
Decision Tables: Decision making under Certainty, Risk, and
Uncertainty.
Quiz: Module A (on-line)
pp. 667-688
Exam #3
Module C Transportation Models
Solving transportation requirements at MINIMUM cost using Excel
OM. The Northwest Corner, an “a priori” first cut.
Quiz: Module C (on-line)
Module D Waiting Lines (Queuing)
Economies of Waiting Lines. Queuing models. Excel solutions.
Computer simulations.
Quiz: Module D (on-line)
Module E Learning Curves
Progress Curves, and Industrial Learning. Logarithmic Analysis, and
Boeing’s approach. NASA’s Crawford Model.
Bring Laptop
pp. 717-734
Bring Laptop
pp. 735-755
Bring Laptop
pp. 765-774
Quiz: Module E (on-line)
11 Dec.
Final Exam
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Course Evaluation
 Mid-Terms: three @ 100 each = 100 points
 Final Exam = 300 points.
 Quizzes: 12 @ 30 each = 360
Maximum 960 points.
Note: Cells are not permitted during exams.
Final course grades will be awarded according to the standard grading scale.
 A [95+ %) Outstanding achievement; for the highest accomplishment
 A- [90-94%) Excellent performance; clearly exceeds course requirements
 B+ [87-89%) High achievement; substantially meets course requirements
 B [84-86%) Above average performance.
 B- [80-83%) (Marginally acceptable performance in a graduate course)
 C+ [76-79%) Satisfactory performance
 C [72-75%) Mediocre
 C- [70-71%) Below mediocre
 D < 70%, and F < 60%
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Contract Between Us
What you can expect from me:
 That I will treat every student courteously and with respect.
 That I will be punctual to every class.
 That I will protect the privacy of your work.
 That I will fulfill my office hours, as promised.
 That I will help you perform at your best.
 That I will give everyone a fair shake, and a fair share of my attention.
 That I will grade the quality of your work, rather than the amount of time
and effort you spent on it.

That a student found academically dishonest will get an “F”, followed
by potential dismissal from SDSU.
What I expect from you:
 That you will be punctual to class.
 That you concentrate exclusively on this course during our class time;
no cell-messaging and no laptop fooling around.
 That you will abide by SDSU’s Standards of Conduct and Academic
Honesty (http://www.sa.sdsu.edu/srr/conduct1.html)
“Book learning is one thing. Character is everything.”
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