METROPOLITAN AIRPORTS COMMISSION Department of Human Resources 6040 28th Avenue South Minneapolis, MN 55450 http://metroairports.org INVITES APPLICATIONS FOR THE POSITION OF: Operations Agent (Terminal 2) An Equal Opportunity Employer SALARY $16.52 /Hour OPENING DATE: 12/11/12 CLOSING DATE: 12/17/12 THE POSITION Operations Agents monitor and control gate use and ramp activity, provide initial on-site inspection for incoming service calls and coordinate and record aircraft movements and flight activity at Terminal 2. Tentative Hours: Wednesday - Saturday 1:00 p.m. - 11:00 p.m. Status: Provisional. Provisional status assignments have an anticipated length of service exceeding six months. Provisional status employees are required by state law to participate in the Minnesota Public Employees Retirement Association (PERA) pension fund. To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided. Applications will be accepted until 3:00 p.m. Monday, December 17, 2012. questions regarding this position to Kristie Teasley @ 612-794-9151 or [email protected] Please direct Minnesota Government Data Practices Act The Metropolitan Airports Commission (MAC) collects information from applicants for the purposes of determining employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant's suitability for the position. The information collected may be classified as public or private data under the MGDPA. "Public" means that data is available upon request. "Private" means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law. MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability or you have questions regarding the application process, contact Anita Bellant at 612-726-8196 or [email protected] MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability. POSITION DESCRIPTION Primary Responsibilities Monitor and control daily airline flight activity Control active use of all gates, counters, bag claims and ramp area Assign and track gate use and time at gate for each aircraft Monitor public and non-public areas of the terminal Communicate with pilots, airline personnel, ground staff and others Coordinate active resource assignments/changes with airline personnel and ground staff Answer incoming calls from airlines, tenants and the public Conduct daily inspections of terminal areas, jet bridges and MAC common-use equipment Miscellaneous Responsibilities Initiate maintenance and repair responses as needed/directed Attend Terminal 2-Humphrey and MAC meetings as directed Maintain working knowledge of all MAC and departmental policies, rules and procedures Perform miscellaneous duties as assigned POSITION REQUIREMENTS Core Competency Requirements Complete work assignments in an accurate and neat manner. Produce required volume of work within assigned deadlines. Practice cooperative, positive and flexible work habits and accept accountability for job responsibilities. Use sound, ethical judgment in solving problems and making decisions. Use effective interpersonal skills to develop positive work relationships. Perform work in a safe, secure and ethical manner. Use good communication skills in and between work groups. Comply with required work schedules. Provide good internal/external customer service. Comply with all MAC policies and procedures. Minimum Requirements High school diploma or GED Two years of recent experience involving airport and/or airline operations activity Excellent ability to multi-task Excellent customer service skills Strong written and verbal communication skills Ability to perform inspections indoors and outdoors which requires the use of stairs Basic computer skills using Microsoft Word, Excel and Outlook Desirable Requirements Two or four year degree in an aviation-related field Experience involving active monitoring or control of airport/airline operations activity Experience using computerized Resource Management System(s) Radio operator experience Basic skill level using Microsoft Access OTHER APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT: http://metroairports.org OR 6040 28th Avenue South, Minneapolis, MN 55450 INFORMATION EXAM #00234 OPERATIONS AGENT (TERMINAL 2) KT Operations Agent (Terminal 2) Supplemental Questionnaire * 1. There are FIVE STEPS to completing your application. Step Step Step Step Step 1: 2: 3: 4: 5: Create the Job Application Complete or update Agency-wide Questions Complete Supplemental Questions Confirm your application Certify and submit your application. Be sure to SAVE YOUR APPLICATION EVERY 15 - 30 minutes to avoid losing valuable data. Once you certify and submit your application, you will not be able to update or modify the application. You can expect your application to be reviewed within two to four weeks of the posted close date. Your application score will be based upon the information you provide in each step of the application. It is important that you provide consistent and accurate information that details your knowledge, skills, abilities, experience, and roles related to the position. You may include a resume and a cover letter if you wish. Do not copy and paste your resume into the spaces provided in Step 3: Supplemental Questions. I have read the above statement and understand that failure to provide sufficient, detailed information in the various steps of the application may result in my application being rejected or receiving a lower score. Yes No * 2. Indicate your highest level of education. High School Diploma or GED 2 year degree 4 year degree Masters Degree None of the above * 3. If you have a degree, is it in an aviation or related field? Yes No N/A * 4. List your degree(s) below. Include where you obtained your degree(s) from and the year you graduated. If you do not have a degree, enter 'None' in the space provided. * 5. How many years of recent experience do you have that involve airport or airline operations activity? Less than 2 years 2 or more years; less than 5 years 5 or more years; less than 10 10 or more years * 6. Indicate where you obtained your experience and describe your responsibilities. If you do not have this experience, enter 'None' in the space provided (do not cut and paste your resume). * 7. Do you have experience successfully performing multiple tasks at one time? Yes No * 8. Describe your experience providing customer service in an office, professional, or airport environment. If you do not have this experience, enter 'None' in the space provided. * 9. This position is responsible for completing inspections indoors and outdoors. These inspections require the use of stairs and require exposure to various weather conditions. Do you anticipate any problems meeting these requirements? Yes No * 10. Indicate your experience using Microsoft Outlook. Check each function you are proficient with. Sort e-mail Display/view e-mail Forward e-mail Create new e-mail message Send e-mail message View Calendar None of the above * 11. Indicate your experience using Microsoft Word. Check each function you are proficient with. Create and save new document Open, fill-in and save an existing template Enter and edit text Select, move and copy text Format text Set and remove tabs Access the help feature Check spelling and grammar Set margins Print documents None of the above * 12. Indicate your experience using Microsoft Excel. Check each function you are proficient with. Open, close and save a workbook Set page margins and print area Format and align numbers, text, columns, rows and cells Cut, paste and delete cells Insert or delete rows and columns Edit existing data Enter new data in existing worksheet Sort data on single and multiple levels None of the above * 13. Indicate your experience using Microsoft Access. Check each function you are proficient with. Add, modify, delete and view records in table or form format Open and close a database Run, view, print and save existing report Run existing query Import data View data in table and form view None of the above * 14. How many years of experience do you have actively monitoring or controlling airport or airlines activity? Less than 2 years 2 or more years; less than 5 years 5 or more years; less than 10 years 10 or more years * 15. Indicate where you obtained your experience and describe your responsibilities. If you do not have this experience, enter 'None' in the space provided (do not cut and paste your resume). * 16. Do you have experience using Resource Management Systems, databases, or airline/airport scheduling systems? Yes No * 17. If you answered 'Yes' to the previous question, describe your experience. If you do not have this experience, enter 'None' in the space provided. * 18. Are you able to work holidays, weekends, etc? Yes No * 19. Do you have radio operator experience? Yes No 20. I became of aware of this opportunity through (select all that apply): Job Interest Card Notification MAC Employee MAC Web Site GovernmentJobs.com Other 21. If you selected 'Other' in the previous question, please identify.