Technology Fee Focus: 2012 – 2013
Student Technology Fee Subcommittee
Objectives

New services:
o Citrix deployment
 Work to include more and latest apps for all students (must include MS
suite, and Forefront AntiVirus)
 Work with different colleges and departments to include additional
software available (specific for some groups to limit licensing) to be
available on the Citrix server
 Ensure availability on all devices
o Increase and improve helpdesk support (see Helpdesk Support**)
o Computer locator
 Provide a touch screen computer in the entrance of the library where
students can view where available computers are in the library If
successful, expand this to other places on campus
 Post online
 Bring to mobile technology subcommittee for review for possible
integration
o Monthly newsletter (see improve marketing)
o Have a virtual tour of our campus
o Have a device that can be used – have a “You are here and this is how you get
to where you are going” app
o Create a one stop shop for all events to be posted to on campus

**Helpdesk Support
o Have student workers put on short seminars/classes to campus community on
how to use specific software and features (e.g. outlook calendar, excel functions,
SPSS, smartboards, etc) – Like the Star system that faculty and staff uses –
webinars, videos – offer a wide variety of classes
o Provide basic help to most electronic devices
o Rotate student help throughout ITS help, COB help, and ACC
o Focus on a training atmosphere
o Continue assessment on all services that are offered to students to determine if
they are still needed or changed to make better and resource new services that
are needed

Improve the marketing and communication of IT initiatives, services and tools
o Create a monthly newsletter or listserv to subscribe to include sections for
students and faculty. Include cool features to use, upcoming events, resources
available, suggestion box for student ideas for technology, MNSU portal &
toolbar, etc (think Tech Fair items). Also include new technologies, computer and
software updates, callouts for “dead zones”, or any other current issue. Store
each month’s information for public access
o Don’t always know what services are available – better market ourselves (ITS) –
Have ITS new technology in college and department newsletters
o Promote online learning tools (Smartthinking tutoring, MS certification, Atomic
learning, etc)
o Promote the Campus Computer Store
These items are prioritized to order listed
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Update online events page & post to social media sites
Publicize and strongly recommend technology training for faculty and staff in
academic technologies.
Provide information about MSU Technology and IT Initiatives for all students.
 Continue “Love your computer week”/ “Tech Fair” to educate the campus
about technology and safe computer use.
 In forums such as FYE, international, transfer, and graduation
orientations, open houses, information tables in CSU, etc.
Improve the impact of teaching students (and their parents) the technology
resources on campus – at orientations
Maintain and update ITS websites, handouts, and brochures
Information about labs to faculty
Define faculty procedure for upgrading/requesting new software
 Send out message to faculty to get feedback early enough

Academic Computer Center
o See new services > Citrix
o Remodel ACC: Group collaboration areas, latest technology study areas*,
availability of stairs, advertisement for student help when student have questions,
add COB printer for COB minors, better layout in WH 118 & 119
o Continue funding of the ACC and Specialized Satellite Labs, look at additional
features that would enhance the student experience within the general lab
environment.
o Continue the comprehensive machine cycle to keep technology movement
between labs and other student areas up-to-date.
o Look at extending Specialized Satellite Labs coverage to additional areas, such
as engineering and graphic design labs, with tier equipment.

myMNSU Portal & Toolbar
o Continue to move campus resources to the portal
 Promote capabilities to students/staff.
 Continue to improve search results on MNSU website

Network Infrastructure
o Examine electrical power needs in classrooms (WH, PA, Edina, and others)
o Examine power needs throughout campus for charging stations for all devices
o Increase the amount of space for e-mail accounts
o Continue to increase network bandwidth for Internet and Internet 2 access.
o Investigate external revenue streams (MnSCU email hosting, etc.)
o Increase security and performance of networking infrastructure including wireless
technology.. Blank or dead spots still remain. Perhaps provide mechanism to
report such dead spots for faculty, students and employees (marketing) –
o Investigate and provide better cell phone reception service
o Provide “e-mail for life”
o Provide better controls and monitoring systems to protect student computers
from viruses, worms, spam and hacking.
o Improve login time for campus computers.
These items are prioritized to order listed
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
Core Technology Services
o Improve experience for guest login capabilities for networks and computers.
Investigate StarID authentication to allow visiting students to use campus
resources. –Ensure this is a kind and easy transition for our users
o Continue to improve MavDISK and enhance capabilities for students
o Continue to work towards a paperless campus
 Encourage students and faculty to reduce printing and use alternatives to
printing
o Continue to explore the outsourcing of campus email services e.g. office360,
live.edu.
o Continue to provide reliable MavMAIL service and enhance capabilities for
students.
 Investigate increasing general MavMAIL space or backup e-mail space
o Continue to add new technologies at the Campus Computer Store

Mobile Technology
o Continue the Mobile Taskforce
o Capability of Citrix
o Add new technologies and improve capabilities to the myMNSU application

Student Study Areas
o Continue installing power and mobile communications support.
o Continue to improve MavPRINT
o Continue designing space to improve both collaboration for group study and
comfort for individual study.
Possible areas for improvement:
 Armstrong Hall
 Minnesota room in the library (2nd floor)
 Ford Hall
 Outside the Greek office on the 1st floor of the CSU – needs more
power/outlets
 By the main entrance of CSU by the grand piano needs more
power/outlets
 MH Crossroads students would like to be involved on this remodeling
 WC

Eliminate old or out-of-date technologies
o Create a system for ridding support for systems that are not or hardly utilized

Classroom Technology
o Continue equipping classrooms and labs with devices that enhance instruction,
student learning, and the development of technology skills.
o Continue integrating emerging instructional technologies into the curriculum.
o Provide adequate resources for the ongoing service and support necessary to
sustain reliable classroom operations.
o Continue to provide fair distribution of technology throughout campus and
departments
o Expanded support and service of CSU presentation systems.
 TelePresence system

Note CSU should continue to pay for their own technology and
not use Tech Fee
o Maintain a consistent maintenance and replacement cycle for classroom
multimedia presentation equipment
These items are prioritized to order listed
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
Instructional Management Software (IMS)
o Assist faculty, graduate TAs and graduate and undergraduate students in the use
of the instructional management system (Desire2Learn).
o Support instructional designers on campus to the benefit of students

Feedback Initiatives
o Provide student technology fee “report card” once in fall and once in spring
o “Suggestion Box” initiatives (see monthly newsletter)

Support for the Distance Learner
 Provide non-campus based students with technology and support to meet their
needs not covered by existing services as demand requires. (i.e.
Citrix/MavAPPS)
 Use of technology for advising services including Edina
 Increase computer support for Edina via technology such as videophones
 Expand helpdesk hours (i.e., to cover Edina Saturday courses)
 Printers at Edina and how – to

Continued support for Library computing
o Provide ongoing commitment for technology checkout to students.
 Increase the number of laptops available for checkout
 Provide presentation clickers for checkout
 Look into other technology available (such as chargers for various
devices) for checkout
o Partner with Library from “big idea” funding to add latest technology study areas*
in Memorial Library
o Routing of Minnesota State Mankato library material to Edina campus
o Increase e-books, textbooks, and online documentation and support for
associated readers (possible inclusion of InterLibraryLoan)
**Definition of “latest technology study areas”
o More outlets (campus computer store idea)
o Outlets available with USB connectors
o Easy to hookup stations for various devices to full screen and/or dual monitors
 Place next to outlets so these devices may be charged
o Large work stations for students (where applicable) – desk space to spread out
These items are prioritized to order listed
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