Technology Fee Focus: 2013 – 2014
Student Technology Fee Subcommittee
Objectives
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New services:
o Collaborative learning areas (see Student Study Areas and Academic
Computing Center)
o Citrix deployment
 Continued advertising and new software support
o Increase and improve helpdesk support (see Helpdesk Support**)
o Computer locator
 Bring to mobile technology subcommittee for review for possible
integration
o Monthly newsletter (see improve marketing)
o Continue work on EMS integration with possible review of mobile technology
subcommittee.
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**Helpdesk Support
o Have student workers put on short seminars/classes to campus community
on how to use specific software and features (e.g. outlook calendar, excel
functions, SPSS, smartboards, etc) – Like the STARS system that faculty
and staff uses – webinars, videos – offer a wide variety of classes
o Provide basic help to most electronic devices
 Start registration program to gather analytics on what systems to
support better.
o Focus on a training atmosphere
 More online video tutorials about commonly observed problems
 During welcome week hold small training sessions for incoming
freshmen to learn system
o Continue assessment on all services that are offered to students to
determine if they are still needed or changed to make better and resource
new services that are needed
Improve the marketing and communication of IT initiatives, services and tools
o Continue creation of monthly newletter and increase visibility of features,
upcoming events, and resources available to students from ITS. Also include
new technologies, computer and software updates, callouts for “dead zones”, or
any other current issue. Store each month’s information for public access
o Don’t always know what services are available – better market ourselves (ITS) –
Have ITS new technology in college and department newsletters
o Promote online learning tools (Smartthinking tutoring, MS certification, Atomic
learning, etc)
o Promote the Campus Computer Store
o Continue update online events page & post to social media sites
o Publicize and strongly recommend technology training for faculty and staff in
academic technologies.
o Provide information about MSU Technology and IT Initiatives for all students.
 Continue “Love your computer week”/ “Tech Fair” to educate the campus
about technology and safe computer use.
 In forums such as FYE, international, transfer, and graduation
orientations, open houses, information tables in CSU, etc.
These items are prioritized to order listed
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Improve the impact of teaching students (and their parents) the technology
resources on campus – at orientations
Maintain and update ITS websites, handouts, and brochures
Information about labs to faculty
Define faculty procedure for upgrading/requesting new software
 Send out message to faculty to get feedback early enough
Academic Computer Center
o Remodel ACC: Group collaboration areas, latest technology study areas*,
availability of stairs, advertisement for student help when student have questions,
add COB printer for COB minors, better layout in WH 118 & 119
o Continue funding of the ACC and Specialized Satellite Labs, look at additional
features that would enhance the student experience within the general lab
environment.
o Continue the comprehensive machine cycle to keep technology movement
between labs and other student areas up-to-date.
o Look at extending Specialized Satellite Labs coverage to additional areas, such
as engineering and graphic design labs, with tier equipment.

myMNSU Portal & Toolbar
o Continue to move campus resources to the portal
 Promote capabilities to students/staff.
 Continue to improve search results on MNSU website

Network Infrastructure
o Improve login time for campus computers.
o Examine electrical power needs in classrooms (WH, PA, Edina, and others)
o Examine power needs throughout campus for charging stations for all devices
o Investigate external revenue streams (MnSCU email hosting, etc.)
o Increase security and performance of networking infrastructure including wireless
technology.. Blank or dead spots still remain. Perhaps provide mechanism to
report such dead spots for faculty, students and employees (marketing) –
o Investigate and provide better cell phone reception service
o Provide better controls and monitoring systems to protect student computers
from viruses, worms, spam and hacking.

Core Technology Services
o Improve experience for guest login capabilities for networks and computers.
Investigate StarID authentication to allow visiting students to use campus
resources. –Ensure this is a kind and easy transition for our users
o Continue to improve MavDISK and enhance capabilities for students
o Continue to work towards a paperless campus
 Encourage students and faculty to reduce printing and use alternatives to
printing
o Continue to provide reliable MavMAIL service and enhance capabilities for
students.
o Continue to add new technologies at the Campus Computer Store

Mobile Technology
o Continue the Mobile Taskforce
o Add mobile device printing capabilities for student printing MavPRINT. (NEW)
o Add new technologies and improve capabilities to the myMNSU application
 Increase responsiveness of application on tablets
These items are prioritized to order listed
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Integration of more events
iOS version
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Student Study Areas
o Continue installing power and mobile communications support.
o Continue designing space to improve both collaboration for group study and
comfort for individual study.
Possible areas for improvement:
 ACC (Less computer farms and more ‘soft seating’ areas with outlets)
 Armstrong Hall
 Minnesota room in the library (2nd floor)
 Ford Hall
 Outside the Greek office on the 1st floor of the CSU – needs more
power/outlets
 By the main entrance of CSU by the grand piano needs more
power/outlets
 MH Crossroads students would like to be involved on this remodeling
 WC
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Eliminate old or out-of-date technologies
o Create a system for ridding support for systems that are not or hardly utilized

Classroom Technology
o Continue equipping classrooms and labs with devices that enhance instruction,
student learning, and the development of technology skills.
o Continue integrating emerging instructional technologies into the curriculum.
o Provide adequate resources for the ongoing service and support necessary to
sustain reliable classroom operations.
o Continue to provide fair distribution of technology throughout campus and
departments
o Expanded support and service of CSU presentation systems.
 Note CSU should continue to pay for their own technology and not use
Tech Fee
o Maintain a consistent maintenance and replacement cycle for classroom
multimedia presentation equipment

Instructional Management Software (IMS)
o Continue to assist faculty, graduate TAs and graduate and undergraduate
students in the use of the instructional management system (Desire2Learn).
o Continue to support instructional designers on campus to the benefit of students

Feedback Initiatives
o Provide student technology fee “report card” once in fall and once in spring
o “Suggestion Box” initiatives (see monthly newsletter)

Support for the Distance Learner
 Continue looking into the use of technology for advising services including Edina
 Increase computer support for Edina via technology such as videophones
 Expand helpdesk hours (i.e., to cover Edina Saturday courses)

Continued support for Library computing
These items are prioritized to order listed
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Provide ongoing commitment for technology checkout to students.
 Increase the number of laptops available for checkout
 Provide presentation clickers for checkout
 Look into other technology available (such as chargers for various
devices) for checkout
Partner with Library from “big idea” funding to add latest technology study areas*
in Memorial Library
Routing of Minnesota State Mankato library material to Edina campus
Increase e-books, textbooks, and online documentation and support for
associated readers (possible inclusion of InterLibraryLoan)
**Definition of “latest technology study areas”
o More outlets (campus computer store idea)
o Outlets available with USB connectors
o Collaborative learning areas
o Easy to hookup stations for various devices to full screen and/or dual monitors
 Place next to outlets so these devices may be charged
o Large work stations for students (where applicable) – desk space to spread out
These items are prioritized to order listed
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