Minnesota State University, Mankato
Information & Technology Services
Technical Services Group
Presented to Technology Fee Advisory Committee March 29, 2005
Technical Services Group
Bryan Schneider - Director of Technical Services
Technical Services Group
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Computer Systems and Network Systems Infrastructure
Local Area Network / Internet Service
ResNet Network / Internet Proposal
Remote Access Services
Card Access System
Phone System
MavNET Wireless Network
MavPRINT Student Tech Fee Supported Printing
MavMAIL E-mail / Calendar System
MavDISK Campus File Server
Technical Services Group
Finding Solutions to Make Technology Work
MSU Computer and Network
Infrastructure
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Automation of account creation
Network Services:
DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet, Internet 2
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Web Services
File Servers
Print Servers
Database Servers
Software Updates and Patches
Equipment / Service monitoring
MSU Local Area Network
Internet Service
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~50 Mbps to campus
28 Mbps to dorms
What do students use the Internet for?
Education medium
Online Learning
Necessity for most students
Preferred way to do research
News and information
Communication to friends / family
Hobbies and special interests
Shopping
Entertainment
…
MSU Local Area Network (FUTURE)
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Self-Defending Network
Improved Internet Traffic and Bandwidth
Management
Improved Network Security
Improved Network Monitoring
Improved Network Redundancy
Increase Internet bandwidth as needed
VoIP (Voice Over IP) Phone Service and
Applications
Video Applications
ResNet Network / Internet Upgrade
Improved Internet and Network Services
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Equipment Upgrades
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Wireless Hotspots
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VoIP Phones
MSU Wireless Network MavNET
History
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Spring 1998
Tested wireless devices in library
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Summer 1999
Installed point-to-point wireless
connection to ASA
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Winter 2000
Began to re-explore wireless as an
alternative for COB laptop initiative
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Summer 2002
Replaced all existing access points
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Spring 2003
All general-purpose classrooms
have wireless capability
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Summer 2004
Increase security, authentication
and encryption
2002 MavNET Wireless Network Upgrade
2004 MavNET Wireless Network Upgrade
Improving Wireless Access
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Secure Encryption (mavnet64, mavnet128)
Faster Speed 802.11g ~54 Mbps
Authentication
Expansion of wireless - Trafton
MSU Wireless Network - MavNET
Wireless Security
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LEAP encryption and authentication available now
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mavnet64
SSID
mavnet128 SSID
VPN (Virtual Private Network) available now
SSL VPN (Testing) http://vpn.mnsu.edu
MSU Remote Access Services
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VPN Virtual Private Network
SSL VPN (testing)
Dial-In Servers
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144 lines available (fall and spring)
96 lines available (summer)
Dropping 48 lines due to decreasing usage
(Savings of $20,256.48 per year)
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Minutes
MSU Remote Access Services
Weekly Dial-In Total Connect (Minutes)
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
Total Connect (Minutes)
Linear (Total Connect (Minutes))
MSU Remote Access Services
MSU Remote Access Services
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Minutes
MSU Remote Access Services
Weekly Dial-In Average Session (Minutes)
50
45
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Average Session (Minutes)
Linear (Average Session (Minutes))
MSU Card Access System
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Combines door security, alarms, auditing, and video
surveillance systems through MavCard.
More flexibility for securing rooms and buildings.
Offers greater security for students and secure resources
on campus.
MSU Card Access System
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Fall 2004 –
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New MavCard Design
Crawford and McElroy
After-Hours Card Access
Spring 2005 –
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Adding card access to
computer labs
Adding security cameras
MSU Phone Service
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Campus and Dorm local / long-distance Service
Currently receiving all phone service from
HickoryTech.
March 2005 – RFP for PBX/VoIP phone system
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Lower phone costs
Add features
Expanded toll-free calling
Emergency phones in classrooms and labs
IP Telephony capabilities and applications
Potential for adding IP phones in dorm rooms
Student Tech Fee Supported
Printing
Spring 2004 - Looked at Solution to Printing Problems
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Authentication – for security and privacy.
Print Release Stations – select what gets printed and when.
Distribution - more printers throughout library / campus.
Control Costs and Waste - budget printing. Transfer accountability to students.
High Demand Users - Students pay for excess prints. No limit for large print jobs.
Ease of Use - easy use for laptop owners to use / dorm room printing
Flexibility – submit jobs in class, print on available printer anywhere on campus.
Enhancements – add color printers in the future for student use.
Exceptions (COB Students)
- allow unlimited printing to groups of students.
- limit certain printers to specific groups of students.
Management – Allow value add in The Hub, Print Shoppe and online.
Accounting and reports – rotate printers, track usage, audit trail for refunds.
Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers
Remove Restrictions - Students able to print large documents if they choose
Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints.
Distribute & add printers.
Lower Printing Costs to students -
Student Tech Fee Supported
Printing (MavPRINT)
MavPRINT (Pharos Uniprint) Solution
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Authentication – for security and privacy.
Print Release Stations – select what gets printed and when.
Distribution - more printers throughout library / campus.
Control Costs and Waste - budget printing. Transfer accountability to students.
High Demand Users - Students pay for excess prints. No limit for large print jobs.
Ease of Use - easy use for laptop owners to use / dorm room printing
Flexibility – submit jobs in class, print on available printer anywhere on campus.
Enhancements – add color printers in the future for student use.
Exceptions (COB Students)
- allow unlimited printing to groups of students.
- limit certain printers to specific groups of students.
Management – Allow value add in The Hub, Print Shoppe and online.
Accounting and reports – rotate printers, track usage, audit trail for refunds.
Recover Printing Costs – Purchases for excess prints may be used to recover costs for printers
Remove Restrictions - Students able to print large documents if they choose
Eliminate Lines & Waiting for Prints - Decrease/eliminate long lines and waiting for prints.
Distribute & add printers.
Lower Printing Costs to students -
Student Tech Fee Supported
Printing (MavPRINT)
Implemented August 2004
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Addressed problems of waste, security, accountability,
waiting, and allowed expansion of service.
Students purchase prints > 300 pages / semester.
Laptop / Res Hall printing
Faster printing – short waits
Reduced abandoned prints
Student Tech Fee Supported
Printing (MavPRINT)
How has MavPRINT been accepted by students?
Fall Semester 2004:
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73% of students printed
(9,876 of 13,526 students)
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1,312,812 pages printed
Average 133 pages / student
$60,189.46 charged *
$5,220 purchased
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$18,041 savings YTD
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* COB Printers Cost = $0
Student Tech Fee Supported
Printing (MavPRINT)
Library Printing
250,000
150,000
FY 2003
FY 2004
FY 2005
100,000
50,000
Monthly Statistics Published at http://mavprint.mnsu.edu
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Number of Pages
200,000
Student Tech Fee Supported
Printing (MavPRINT)
December 2004 Print Distribution
All MavPRINT Locations
Labs
3%
ResLabs
9%
CSU
3%
ACC
30%
COB
18%
Xerox
0%
Library
37%
Monthly Statistics Published at http://mavprint.mnsu.edu
Student Tech Fee Supported
Printing
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Costs of Printing in FY03
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TOTAL
Costs of Printing in FY04
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Library
COB
ACC
Library
COB
CC / Gage Labs / CSU
ACC
TOTAL
$37,965
$ 5,201
$23,755 +
$66,921
$64,165 (70% Incr)
$ 6,000 (15% Incr)
$ 5,900
$21,058 + (13% Incr)
$97,123
(45% Incr)
Costs of Printing in FY05 (projected)
(w/o MavPRINT)
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Library
COB
CC / Gage Labs / CSU
ACC
TOTAL
$96,000
$ 7,000
$ 4,500
$24,000+
$131,500
(w MavPRINT)
$36,600
$ 7,000
$ 2,850
$20,500
$66,950 (49% Decrease)
Student Tech Fee Supported
Printing (MavPRINT)
Minor Concerns:
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Logins on computers
Service Outage (minimal)
Release Station Balance/Total confusion
Cashing Out at semester end
Quota Level – who set the 300 page limit?
Quota for Grad Students
Gage Printer - reliability
Student Tech Fee Supported
Printing (MavPRINT)
Service Improvements:
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8 New MavPRINT Locations (coming soon)
MF,ML,TE,TE,TS,SU,WA,WC
Color Prints 75 cents
Credit Card Purchases
Faculty Printing
Pop-Up Printing
Instructions for
alternatives to printing!
MavMAIL E-Mail / Calendar System
Service Enhancements
Features Added Spring 2005:
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Class-based distribution lists
25 -> 50MB Mailboxes
Use with cell phones
& micro-browsers
Outlook-SSL
Integrated with MSU Portal
MavMAIL E-Mail / Calendar System
Service Enhancements
Coming Summer 2005
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Class Schedules - Calendar
Voice System Integration
Improved SPAM Filtering
MavDISK Campus File Server
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Consolidation of Many Deceased File Servers
File Storage for Your Student Career
File Sharing Capabilities
Integrated Personal Web Server (MavWEB)
Capabilities to Access Files Worldwide
High-Level of Security
http://mavdisk.mnsu.edu
http://mavweb.mnsu.edu
MavDISK Campus File Server
Enhancements over the past year:
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Snapshots
Student quotas increased 50 -> 300MB
Mac OS x.3 support
Mac SMB support
Course folders
WebDAV fixed
VPN drive mapping
Temp folders taken away
Additional instructions for Linux
Flash tutorials
MavDISK Campus File Server
New Features Spring 2005:
 Increase Quotas 150 -> 300MB
 Web-based student Dropboxes
 Web-based dropbox viewer
 VPN Web-Based File Access
 Drive Mapping Script
 Course Websites
 Integrate faculty/staff/student website list
 Instructions for backups of laptops
(offline files and folders)
MavDISK Campus File Server
MavWEB:
“While teaching students to design and
publish web pages to Krypton, students
left class in tears!”
MavDISK Campus File Server
MavWEB:
“While teaching students to design and
publish web pages to Krypton, students
left class in tears!”
“Now, with MavDISK, they leave class with
websites!”
- Clark Johnson
Document Imaging Solution
Electronic Filing and Storage of Student
Records
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Financial Aid
Grad Studies
Registrar’s Office
Document Imaging Solution
Collaboration with Other Institutions
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Normandale Community College
Metro State University
South Central Technical College
MnSCU Office of the Chancellor
Other Interested Institutions:
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North Hennepin Tech
St. Paul Tech
Inver Hills
Hibbing
Anoka Ramsey
Minneapolis Tech
MN West
Pine Tech
Fond du Lac Tribal College
Southeast Tech
MN State Community Fergus Falls
Northland – Thief River Falls
Winona State Univ
Online
MavCard Transaction System
Investigating Single-Card Payment Solution
Integrates:
 Flex Cash account
 Vending Purchases
 Copy Cards
 MavPRINT Purchases
 (other) Parking Meters?
Technical Services Group
Questions?