KENNESAW STATE UNIVERSITY
GRADUATE COURSE PROPOSAL OR REVISION,
Cover Sheet (10/02/2002)
Course Number/Program Name
CM 7315
Department Political Science & International Affairs
Degree Title (if applicable) Master of Science in Conflict Management
Proposed Effective Date Spring 2014
Check one or more of the following and complete the appropriate sections:
X New Course Proposal
Course Title Change
Course Number Change
Course Credit Change
Course Prerequisite Change
Course Description Change
Sections to be Completed
II, III, IV, V, VII
I, II, III
I, II, III
I, II, III
I, II, III
I, II, III
Notes:
If proposed changes to an existing course are substantial (credit hours, title, and description), a new course with a
new number should be proposed.
A new Course Proposal (Sections II, III, IV, V, VII) is required for each new course proposed as part of a new
program. Current catalog information (Section I) is required for each existing course incorporated into the
program.
Minor changes to a course can use the simplified E-Z Course Change Form.
Submitted by:
Approved
Sherrill W. Hayes
Faculty Member
9/9/2013_
Date
Not Approved
Department Curriculum Committee Date
Approved
Approved
Approved
Approved
Approved
Approved
Not Approved
Department Chair
Date
College Curriculum Committee
Date
College Dean
Date
GPCC Chair
Date
Dean, Graduate College
Date
Not Approved
Not Approved
Not Approved
Not Approved
Not Approved
Vice President for Academic Affairs Date
Approved
Not Approved
President
Date
KENNESAW STATE UNIVERSITY
GRADUATE COURSE/CONCENTRATION/PROGRAM CHANGE
I.
Current Information (Fill in for changes)
Page Number in Current Catalog
___
Course Prefix and Number
___
Course Title
___
Class Hours
____Laboratory Hours_______Credit Hours________
Prerequisites
___
Description (or Current Degree Requirements)
II.
Proposed Information (Fill in for changes and new courses)
Course Prefix and Number ____CM 7315_______________________________
Course Title _____Organizational and Workplace Conflict__________
Class Hours
1 ___Laboratory Hours___0____CreditHours___1_____
Prerequisites Admission to graduate study
Description (or Proposed Degree Requirements)
This course examines the dynamics of organizational conflict with a special focus on the
workplace context. Students will sharpen the skills and tools they learned in previous MSCM
coursework and apply them to problems of intervention in organizational disputes.
III.
Justification
The content of the proposed course CM 7315 was previously offered as one-weekend of a fourcredit course (CM 7310). In order not to lose the important content and to give its own place in
the curriculum, we decided to create a new course (7315) as a standalone clinic. Having 7315 as
a one-credit course should allow for more student choice in the curriculum, student transcripts to
better reflect the content covered in the curriculum, and the potential for offering embedded
certificates in the program focused in particular areas of conflict management (international,
workplace, and courts/justice).
IV.
Additional Information (for New Courses only)
Instructor: Dr. Susan Raines or Dr. Heather Pincock
Texts: Lencioni, Patrick. 2002. The Five Dysfunctions of a Team: A Leadership Fable.
San Francisco: Jossey-Bass.
(selected chapters) Raines, Susan S. 2012. Conflict Management for Managers:
Resolving Workplace, Client, and Policy Disputes. Wiley (Chapters 5-7)
Prerequisites: None
Objectives:
Following this course, students will be able to:
 Apply theories of conflict management to organizational conflicts

Analyze the dynamics and processes that occur within and organizational conflicts,
and apply theoretical frameworks that can assist us in such analysis

Apply skills and tools learned in Conflict Theory, The ADR Continuum, Negotiation,
and Mediation Clinics in order to select appropriate intervention strategies for
organizational conflicts
Instructional Method

Readings, role-plays, and videos. Students and faculty members will engage in
analytical discussions about what worked, what didn’t and any ethical dilemmas that
arose in these exercises.
Method of Evaluation

V.
This is a pass/fail course. As there is no written work associated with this skills clinic,
the grade is based on attendance and engagement in the course. To pass the course
students must attend both days, be on-time for each class period, and engage in active
listening and discussion of the presented material. Excessive tardiness or absence may
result in failure of the course or a need to arrange make-up work, if such a make-up
period can be scheduled with the Professor.
Resources and Funding Required (New Courses only)
Resource
Amount
Faculty
Other Personnel
Equipment
Supplies
Travel
New Books
New Journals
Other (Specify)
0
0
0
0
0
0
0
0
TOTAL
0
Funding Required Beyond
Normal Departmental Growth
$0
VI. COURSE MASTER FORM
This form will be completed by the requesting department and will be sent to the Office of the
Registrar once the course has been approved by the Office of the President.
The form is required for all new courses.
DISCIPLINE
COURSE NUMBER
COURSE TITLE FOR LABEL
(Note: Limit 30 spaces)
CLASS-LAB-CREDIT HOURS
Approval, Effective Term
Grades Allowed (Regular or S/U)
If course used to satisfy CPC, what areas?
Learning Support Programs courses which are
required as prerequisites
Conflict Management
CM 7335
Org and Workplace Conflict
1-0-1
Spring 2014
S/U
APPROVED:
________________________________________________
Vice President for Academic Affairs or Designee __
VII Attach Syllabus
CM 7315: Organizational and Workplace Conflict
1 credit
Professor:
Class hours: Friday 3:00pm-8:00pm/ Saturday 8:30am-4:30pm
Office Hours:
Email:
Phone:
Prerequisite: None
Course Description:
This course examines the dynamics of organizational conflict with a special focus on the
workplace context. Students will sharpen the skills and tools they learned in previous
MSCM coursework and apply them to problems of intervention in organizational
disputes.
Course Objectives:
Following this course, students will be able to:
 Apply theories of conflict management to organizational conflicts

Analyze the dynamics and processes that occur within and organizational conflicts,
and apply theoretical frameworks that can assist us in such analysis

Apply skills and tools learned in Conflict Theory, The ADR Continuum, Negotiation,
and Mediation Clinics in order to select appropriate intervention strategies for
organizational conflicts
Course Readings:
 Lencioni, Patrick. 2002. The Five Dysfunctions of a Team: A Leadership Fable. San
Francisco: Jossey-Bass.

Raines, Susan S. 2012. Conflict Management for Managers: Resolving Workplace,
Client, and Policy Disputes. Wiley (Chapters 5-7)
Course Requirements
This is a pass/fail course. As there is no written work associated with this skills clinic,
the grade is based on attendance and engagement in the course. To pass the course
students must attend both days, be on-time for each class period, and engage in active
listening and discussion of the presented material. Excessive tardiness or absence may
result in failure of the course or a need to arrange make-up work, if such a make-up
period can be scheduled with the Professor.
Course Schedule:
Friday and Saturday, April 19th-20th: Organizational/Workplace Conflict
Read:
Lencioni, entire book
Raines, Chs. 5-7
Academic Integrity Statement:
Every KSU student is responsible for upholding the provisions of the Student Code of
Conduct, as published in the Undergraduate and Graduate Catalogs. Section II of the
Student Code of Conduct addresses the University's policy on academic honesty,
including provisions regarding plagiarism and cheating, unauthorized access to
University materials, misrepresentation/falsification of University records or academic
work, malicious removal, retention, or destruction of library materials,
malicious/intentional misuse of computer facilities and/or services, and misuse of
student identification cards. Incidents of alleged academic misconduct will be handled
through the established procedures of the University Judiciary Program, which includes
either an "informal" resolution by a faculty member, resulting in a grade adjustment, or a
formal hearing procedure, which may subject a student to the Code of Conduct's
minimum one semester suspension requirement.
Please note: Turning in the work of others as your own, turning in papers downloaded
from the Internet as your own, using more than three substantive words in order from an
uncited source, and/or using ideas or concepts borrowed from others without adequate
citation will be considered plagiarism. We reserve the right to review any student papers
and assignments through plagiarism-review services or software.
disAbled Student Support Services:
DSSS is a part of the Student Development Center (SDC). Kennesaw State University
does not discriminate on the basis of disability in admission or access to, or treatment or
employment in, its programs or activities. KSU promotes equity in academic access
through the implementation of reasonable accommodations (for more information, visit
http://www.kennesaw.edu/stu_dev/dsss/ or Student Center, Suite 267). Students who
require reasonable accommodations because of a physical, mental, or learning
disability should notify the instructor of this course as soon as possible and preferably
before the end of the first two weeks of class to arrange for reasonable
accommodations. Should you require assistance or have further questions about the
ADA, please contact Carol Pope, the ADA Compliance Officer for Students, at 770-4236443.