Massachusetts
Telecommunications
Symposium
Moving The Complex
To The Understandable
John Reynolds
Integrated Architectures
July 26, 2004
Thoughts For The Day

Subscriber services drive all revenues.

Service providers are key to success.

Municipal networks’ customers are service
providers.

Low costs and high volumes are the goal.

07/26/04
Page - 2
The success lies in flow-through
automation.
A Subscriber’s Simple Needs
07/26/04
Page - 3

Crystal clear telephone calls

Crisp video reception that does not blotch

Responsive interactive access to the Web

Bulk delivery of large content with no
disruption of other services
Sample Services List

Voice:






Number portability
Emergency services
Directory assistance
Operator assistance
Caller ID
Video







Data:








07/26/04
Page - 4
High speed Internet
Variable bandwidth
Differentiated services
Wireless hotspots
w/roaming
VPN privacy
Security controls
Environmental controls
Meter reading

Radio




Cable
Local
Satellite
Video on Demand
Virtual DVD
Personal
videoconferencing
Streaming channels
Music on demand
iTunes
User-provided services


Content
Application portal
Service Providers: Wholesale Partners
Subscribers
Orders,
Service Calls,
Retail Billing
The
Metropolitan
Network
Network
Operator
Service
Providers
Activations, Network Status, & Wholesale Billing
07/26/04
Page - 5
Access Paths to a Subscriber
Subscriber
Subscriber’s
Edge
TV
PC
Telephone
Network
Operator
Service
Provider’s
Border
Gateway
Service
Provider
Internet
Service
Provider
PSTN
Service
Provider
Satellite
The network operator must control the activation of paths from all
the service providers’ border gateways to the subscriber’s edge.
07/26/04
Page - 6
Key Network Operator OSS Processes
07/26/04
Page - 7

Service Creation

Service Provider Acquisition

Service Activation

Service Registration

Service Assurance

Billing
Service Creation
Network Operator’s Provisioning Office
Service
Management
System
Service
Catalog
Application
Administrator
Applications administrators enter access service
definitions into the service catalog and advertise
the features.
07/26/04
Page - 8
Service Provider Acquisition
Network Operator’s
Provisioning Office
Service Provider’s
Provisioning Office
Service
Catalog
PRM
After acquiring a new service provider,
the network operator administrator enters the contract parameters
into the partner relationship management database.
07/26/04
Page - 9
Opportunities for Outsourcing

Network Operators


Flow-through activation

Dispatch



07/26/04
Page - 10
Technical Assistance
Center
Wholesale (access)
billing
Revenue sharing
distributions
Roaming and
settlement

Service Providers

Full OSS system, or:

Customer care

Interface to support
providers

Activation gateway

TAC center

Retail billing

Access mediation
gateway

Revenue sharing and
roaming settlements
Service Provisioning and Activation
Network Operator’s
Provisioning Office
Service
Catalog
Activation
Service Provider’s
Provisioning Office
Clearing
House
Provisioning
Order
Entry
PRM
Configuration
Wholesale
Billing
Retail
Billing
Larger service providers will all want “flow through” activation
for service paths to new subscribers.
This provides a dramatically lower unit cost
and eliminates human transcription errors.
07/26/04
Page - 11
Service Registration
Network Operator’s
Provisioning Office
Subscriber’s Premises
TV
PC
Phone
Community
Access
Network
Access
Device
Network
Edge
Service
Catalog
Activation
PRM
Configuration
Wholesale
Billing
Wholesale
Billing
• When an access device comes online, it registers with the “network edge” for
access.
• The network edge checks with the real-time configuration policy manager
database for access authorization.
07/26/04
Page - 12
Service Assurance
Network Operator’s
Network Operations Center
Service Provider’s
Network Operations Center
Trouble
Management
Trouble
Management
Surveillance
Community
Network
Subscriber
Edge
Device
07/26/04
Page - 13
Clearing
House
Surveillance
Service
Provider
Gateway
Service providers will want to have
major alarms routed through to
their surveillance systems.
Billing
Subscriber
Network Operator’s
Billing Center
Service
Catalog
PRM
Configuration
Wholesale
Billing
Service provider bills
subscriber for services.
Service Provider’s
Billing Center
Clearing
House
Retail
Billing
Wholesale
Billing
Network operator bills
service provider for
access lease in advance.
07/26/04
Page - 14
Any usage-based
revenue sharing is
distributed in arrears.
The Big Picture
Content
Providers
Op Svcs
Dir Assist
LIDB
CNAM
Feature
Server
E911
PSAP
CALEA
LECs
TNs, port
Service
Providers
Border
Gateways
Edge
Devices
Radio
SP
TV
SP
RF
University
Operations
Head End
Content
SP
Voice
SP
Fiber
PSTN
RF
Municipal
Operations
Electric
SP
Internet
Fiber
Security
SP
HVAC
SP
Medical
Center
Operations
QoS
Fiber
ISP
Application
Providers
VPN
Policy
Center
Clearing
House
Access
Billing
Retail
Billing
TAC
Dispatch
Support Centers
07/26/04
Page - 15
Provisioning
Cust
Care
Subscriber
Devices
The Larger Context
Your Community
Applications
Content
Subscribers
Network
Operator
Service
Provider
Subscribers
Clearing
House
InterExchange
Provider
Subscribers
Network
Operator
Subscribers
07/26/04
Page - 16
Another Community
Service
Provider
Summary
07/26/04
Page - 17

Service provider’s financial viability will be through the
delivery of differentiated services.

Everyone’s margins depend on automation of the high
volume transactions.

Network operators will expand their revenues by acquiring
an optimal number of service providers.

There are many opportunities emerging to reduce costs
and complexity through outsourcing selected OSS
operations.

The systems integration can be somewhat complex, but
you don’t have to do it all yourself.