Engaging Patients and Families as Partners
Amy Vanderscheuren, MA
Director of Patient and Family Centered Care
218.786.8414 | amy.vanderscheuren@essentiahealth.org
Mary Jackson
Patient and Family Partner
P3 We will deliver safe, team
based care that includes the
patient and family to achieve
best outcomes
What is Patient and Family Centered Care?
• It’s an idea founded on the belief that each
patient and family plays a vital role in ensuring
the health and well-being of patients of all ages.
• It’s a team approach to care that encourages
and supports patient and family participation in
decision-making and caregiving.
What is Patient and Family Centered Care?
• It’s a way for health system professionals to work
with patients and family members, rather than
doing things to and for them.
• It’s our underlying goal: an effort to create
partnerships among healthcare practitioners,
patients and families that will lead to the best
health outcomes and enhance the quality and
safety of healthcare.
Core Concepts
Retrieved from http://www.grhealth.org/GhsuContentPage.aspx?nd=813&cid=240
System Centered VS
Patient and Family Centered
Patients and Families
as Partners Program
Standard Training for all Patient & Family Partners
Evaluation Tools
Advisors:
Mentors:
Educators:
Share experiences
and insights with
physicians, staff and
administrators on
ways to improve care
Provide support
to patients and
family members
who are
experiencing a
medical situation
like their own
Help build
understanding and
improve care for
others by sharing
their stories with
physicians and
staff
Patient & Family Partners
Mary Jackson, Patient Partner
• Patient Partner Perspective:
– Why participate?
– Value to Patient/Family?
– What has changed?
We’re Changing Health Care
• http://patientpartners.essentiahealth.org/
Patient and Family Impact
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Organizational Culture Change
Best Practices for Communication
Inform Development of Primary Care Model
My Health – access to patient information
Patients engaged at operational level
Best practices for patient activation
Facilities and Environment
Educational and Marketing Materials
Getting Started: What you Need
• Clear plan for how you want to engage patient
and family partners
• Willingness to embrace partners as full team
members
• Dedicated staff/committee member to serve as
liaison for partners
• Commitment to closing the feedback loop
Patient and Family Partners
Amy Vanderscheuren
Director of Patient and Family Centered Care
amy.vanderscheuren@essentiahealth.org
218.786.8414