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Question type (open-ended, multiple choice, check
all that apply) Include answer options if applicable.
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a. Name:
b. Email:
c. Phone:
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b. End date:
Facilities services
Use the buttons at the bottom of each page to move through the survey.
Depending on your screen, some pages may require you to use the scroll
bar at the right of the screen to move down the page.
1.
Are you primarily a student, staff member, or faculty member?
(You may only select one. If you work in any capacity on campus and take classes please select what you
consider to be your primary classification.)
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Student
Faculty
Return survey to: anaiknimbalkar@calstate.edu
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Staff
How satisfied are you with the following aspects of Facilities Services? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Very
Dissatisfied
Dissatisfied
Custodial services (floor care,
cleanliness, trash emptied)
Heat, ventilation, air conditioning (room
temperature)
3.
Don't Know /
NA
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Not at all
important
Somewhat
important
Important
Very
Important
Extremely
Important
Don't Know /
NA
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How satisfied are you with the following aspects of Facilities Services? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Landscaping and grounds
Exterior public areas (walkways,
roadways, bike paths)
Cleanliness/ condition of hallways,
stairs, lobbies, other indoor public
areas
Restrooms (cleanliness and supplies)
Cleanliness/ condition of instructional
areas (e.g. classrooms, labs, studios)
Neutral
Satisfied
Very
Satisfied
Don't Know /
NA
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How important are the following aspects of Facilities Services to you? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Landscaping and grounds
Exterior public areas (walkways,
roadways, bike paths)
Cleanliness/ condition of hallways,
stairs, lobbies, other indoor public
areas
Restrooms (cleanliness and supplies)
Cleanliness/ condition of instructional
areas (e.g. classrooms, labs, studios)
6.
Very
Satisfied
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Very
Dissatisfied
Dissatisfied
5.
Satisfied
How important are the following aspects of Facilities Services to you? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Custodial services (floor care,
cleanliness, trash emptied)
Heat, ventilation, air conditioning (room
temperature)
4.
Neutral
Not at all
important
Somewhat
important
Important
Very
Important
Extremely
Important
Don't Know /
NA
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How satisfied are you with the following aspects of Facilities Services? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Very
Dissatisfied
Dissatisfied
Signs (e.g. location, visibility, accuracy,
usefulness)
Accessibility of buildings (ramps,
railings, lifts, elevators)
Indoor lighting
Outdoor lighting
Neutral
Satisfied
Very
Satisfied
Don't Know /
NA
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7.
How important are the following aspects of Facilities Services to you? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Signs (e.g. location, visibility, accuracy,
usefulness)
Accessibility of buildings (ramps,
railings, lifts, elevators)
Indoor lighting
Outdoor lighting
8.
Not at all
important
Somewhat
important
Important
Very
Important
Extremely
Important
Don't Know /
NA
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How satisfied are you with the following aspects of Facilities Services? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
Very
Dissatisfied
Dissatisfied
The process used to request facilities
services or to report problems
Customer service (initial response from
Facilities Service desk)
Response to incidents requiring
expedited response from facilities (e.g.
roof or toilet leak, threats to property,
security of facility)
Key service (key request and
distribution process)
Timeliness of processing work-order
requests
9.
Satisfied
Very
Satisfied
Don't Know
/NA
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How important are the following aspects of Facilities Services to you? If you cannot rate the item, or if
it's not applicable, select "Don't Know / NA."
The process used to request facilities
services or to report problems
Customer service (initial response from
Facilities Service desk)
Response to incidents requiring
expedited response from facilities (e.g.
roof or toilet leak, threats to property,
security of facility)
Key service (key request and
distribution process)
Timeliness of processing work-order
requests
10.
Neutral
Not at all
important
Somewhat
important
Important
Very
Important
Extremely
Important
Don't Know /
NA
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Please indicate the degree to which you agree or disagree with the following statements.
Our service staff is generally courteous
and helpful
I have noticed continued improvement
in the campus landscape over the past
year
I am satisfied with the campus
appearance and operations during
evening and weekend operations
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Don't Know /
NA
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Return survey to: anaiknimbalkar@calstate.edu
11.
Please rate the appearance and cleanliness of the campus during the following days and times:
Weekday Mornings
Weekday Evenings
Weekend Mornings
Weekend Evenings
12.
Fair
Good
Very Good
Excellent
Don't Know /
NA
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Please rate your overall level of satisfaction with our services. If you cannot rate the item, or it's not
applicable, select "Don't Know / NA."
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13.
Poor
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Don't Know / NA
Please tell us what you appreciate the most or what is working well for you regarding our services.
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14.
Please describe any difficulties you have had with any aspect of our services.
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15.
What suggestions, if any, do you have for improvement of our services?
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16.
Please use the space below to add any other comment or feedback you wish to make.
__________________________________________________________________________________
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__________________________________________________________________________________
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Return survey to: anaiknimbalkar@calstate.edu
FACILITIES SERVICES
This survey is anonymous unless you want us to contact you and you
provide us with your contact information. If you do provide your contact
information, only your comments on this page will be associated with your
name. Your responses to individual rating questions and other comments
will not be associated with your name.
17.
Would you like us to contact you to better understand your concerns or suggestions?
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18.
Yes
No
Please briefly describe the topic or issue you would like us to contact you about.
__________________________________________________________________________________
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If you wish us to contact you, please enter your name and contact
information below.
Name
__________________________________________________________________________________
_________________________
Email
__________________________________________________________________________________
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Phone
__________________________________________________________________________________
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19.
Do you live on or off campus?
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20.
Off campus
Decline to answer
What is your gender?
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21.
On campus
Male
Female
Decline to answer
What is your age group?
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Under 18
18-20
21-25
26-30
31-40
Over 40
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22.
Are you primarily?
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23.
Full-Time
Part-Time
Decline to answer
What is your position type?
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24.
Decline to answer
Full Professor
Associate Professor
Assistant Professor
Lecturer
Other Faculty
Decline to answer
What is your division?
__________________________________________________________________________________
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25.
Campus_Name
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