Return survey to: anaiknimbalkar@calstate.edu
Instructions:
1. Highlight and type the word HIDE next to any question that you do not want to ask. (optional)
2. Below, please add your 5 custom questions that will appear at the end of the survey (optional)
#
Custom Questions (optional)
Question type (open-ended, multiple choice, check
all that apply) Include answer options if applicable.
1
2
3
4
5
3. Primary Contact (Who will we work with on your campus to deploy this survey):
a. Name:
b. Email:
c. Phone:
4. Survey start/end dates (Recommend 2-weeks. We will send 1-reminder after one week and a final
reminder 2 days before the survey closes).
a. Start date:
b. End date:
Accounting services
Use the buttons at the bottom of each page to move through the survey.
Depending on your screen, some pages may require you to use the scroll
bar at the right of the screen to move down the page.
1.
In the past 12 months, how often have you personally used our services?





Daily
Weekly
Monthly
Infrequently
Never
Return survey to: anaiknimbalkar@calstate.edu
2.
Which of our services do you use? (Select Yes or No)
Resolving accounting issues and
questions
Adjusting General Ledger balances via
journal entry
Creating and modifying PeopleSoft
accounts, funds, projects, and classes
Creating and modifying PeopleSoft
Student Financials item types
Manually adjusting student account
balances in Student Financials
Monitoring financial aid programs,
including Federal Work Study
Tagging and inventorying equipment
and monitoring property dispositions
Billing the Foundation and other
auxiliary organizations
Charging campus "user" departments
for services provided by campus
"service" departments
Working with the campus Finance
Users Group to improve PeopleSoft
processes and reports
(please describe Other services you use below)
Yes
No




















__________________________________________________________________________________
___________________________________
3.
Please indicate the degree to which you agree or disagree with the following statements. If you have not
had experience with an item, select "Don't Know / NA".
Accounting Services staff are available
to answer questions on a timely basis
Accounting Services staff are
knowledgeable in their areas of
responsibility
Expenditure transfers are processed on
a timely basis
All of the information and forms I need
are available on the Accounting
Department Website
When I have had transactions returned
without being processed, the reason
was clearly stated
4.
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Don't Know /
NA






























Please rate how important each of the following are to you. If you cannot rate the item, or it's not
applicable, select "Don't Know / NA".
Accounting Services staff are available
to answer questions on a timely basis
Accounting Services staff are
knowledgeable in their areas of
responsibility
Expenditure transfers are processed on
a timely basis
All of the information and forms I need
are available on the Accounting
Department Website
Not at all
important
Somewhat
important
Important
Very
important
Extremely
important
Don't Know /
NA
























Return survey to: anaiknimbalkar@calstate.edu
When I have had transactions returned
without being processed, the reason
was clearly stated
5.





Please rate your overall level of satisfaction with our services. If you cannot rate the item, or it's not
applicable, select "Don't Know / NA."






6.

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Don't Know / NA
Please indicate the degree to which you agree or disagree with the following statements. If you have not
had experience with an item, select "Don't Know / NA".
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Don't Know /
NA
I understand the differences between






Accounting Services and Budget
Operations
I would like to learn more about the






differences between Accounting
Services and Budget Operations
If you are interested in learning more about the differences between Accounting Services and Budget Operations, please list
your specific areas of interest.
__________________________________________________________________________________
___________________________________
7.
Please tell us what you appreciate the most or what is working well for you regarding our services.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_______________________________________________________________________
8.
Please describe any difficulties you have had with any aspect of our services.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_______________________________________________________________________
9.
What suggestions, if any, do you have for improvement of our services?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_______________________________________________________________________
10.
Please use the space below to add any other comment or feedback you wish to make.
Return survey to: anaiknimbalkar@calstate.edu
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_______________________________________________________________________
This survey is anonymous unless you want us to contact you and you
provide us with your contact information.
If you do provide your contact information, only your comments on
this page will be associated with your name. Your responses to
individual rating questions and other comments will not be associated
with your name.
11.
Would you like us to contact you to better understand your concerns or suggestions?


Yes
No
Please briefly describe the topic or issue you would like us to contact you about. Limit your response to the space shown
below without use of the scroll bar.
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
_______________________________________________________________________
If you wish us to contact you please enter your name and either email
or phone number below.
Name
__________________________________________________________________________________
___________________________________
Email
__________________________________________________________________________________
___________________________________
Phone
__________________________________________________________________________________
___________________________________
Return survey to: anaiknimbalkar@calstate.edu
Please select the answer that best describes you for each of the
following.
12.
How long have you worked for the university?





13.
Over 10 years
Decline to answer
Less than 1 year
1-5 years
6-10 years
Over 10 years
Decline to answer
Faculty
MPP
Staff
Decline to answer
Are you primarily



16.
6-10 years
Classification




15.
1-5 years
How long has your university position included financial responsibilities?





14.
Less than 1 year
Full-Time
Part-Time
Decline to answer
Division affiliation
__________________________________________________________________________________
_________________________________
17.
What is your position type?






18.
Full Professor
Associate Professor
Assistant Professor
Lecturer
Other Faculty
Decline to answer
Campus_Name
__________________________________________________________________________________
___________________________________
Return survey to: anaiknimbalkar@calstate.edu
Thank you for responding to our survey. Your feedback is important to us.
Please select the "Submit" button to complete the survey.