PILOT JOINT LEARNING STUDY
ON E-GOVERNMENT AND
ADMINISTRATIVE SIMPLIFICATION IN
LEBANON
André J. Amiouni
Senior Policy Analyst
Office of the Minister of State for Administrative Reform (OMSAR)
Lebanon
1
Context
•Modernisation of the Lebanese public administration
•Progress made in use of ICT in government…
•…but limited access to knowledge and first-hand
international experience on implementation
• Demand by OMSAR Minister to the OECD for expert
support and cooperation within GfD
2
Focus of the Project
•
OECD and OMSAR designed a joint project focusing on:
1. assessing current achievements and challenges in
bridging administrative simplification and e-government
policies in Lebanon
2. Providing expert advice on how to move forward
• Experts from OECD and Arab countries with similar
approaches are invited to participate in the project
(Italy and France)
3
Project Goals
1. To take stock of the achievements and progress made
by Lebanon
2. To provide Lebanese experts with first-hand practical
experience from OECD countries
3. To produce proposals for action to Lebanese decision
makers
4. To stimulate discussion and encourage mutual
learning between Arab and OECD experts
4
Project Outputs
•
A study on Lebanon experience with e-government
and administrative simplification based on the result
of a series of data collection interviews and
presentations during a field mission
•
A high level seminar in Lebanon addressed to
Lebanese government officials and with the
participation of experts from invited Arab and OECD
countries to present and discuss the results of the
study
5
Project Timing
Project Design
-Discussion of the
framework of the
project with OMASAR
-Preparation of ToR
November 2007January 2008
Project
Implementation
-Conduct of field
mission
-Draft of the study
To be scheduled
Presentation of
results
-Presentation of the
outcomes at High level
seminar
To be scheduled
6
OMSAR – Program Charter
Based on the Paris III Document
Towards Good Governance:
Performance Management
And
Better Public Service Delivery
Program Charter I
Program
Title
Program
Number
Modernize institutional, human and technological
capabilities of public institutions to be more responsive
to citizens’ needs
Program Owner
Minister of State for Administrative Reform
OMSAR-002
Key
Stakeholders
Lebanon Public Administration
High Level Work Plan
Program Objectives/Description
 Public institutions carry a backlog of years of scarcity in sustainable
development assistance on all levels: institutional, human or
technological. This has reflected negatively on the administration’s
responsiveness and quality of service delivery, doubled by a more
demanding and well aware citizen and private sector. To better
respond to these challenges several tools need to be introduced
and adapted including service quality, one stop shop etc. but
foremost is a review and streamlining of existing administrative
processes and procedures combined with the introduction of a
better regulation system.
a)
b)
c)
d)
e)
Competitive advantages
• Omsar IDU successfully completed streamlining in several ministries
previously and has accumulated know how in procedure simplification and
better regulations
• Omsar has created a special unit of qualified staff within its organization
chart for procedure simplification and better regulations in the
administration
Resources
• Omsar e-government project is underway
Requirement
Description
s
Technical
Assistance
 One international expert on procedure
simplification
 One international expert on better regulation and
regulatory reform
 Euro 450,000
Budget
Ministry
Team
 Simplification and better regulation team
Develop specialized skills for simplification in newly created
team/unit through OTJ training and special training courses
Finalize simplification of procedures in six pilot ministries and
begin implementation
Develop a simplification program to identify and attend to
procedures tagged for simplification within the administration
Eye competent and skilled counterpart staff in each ministry to
join a network of procedure simplification run by OMSAR and
train identified network staff
Create and develop task force to carry out better regulation
project
Milestones and Key Deliverables
a)
b)
c)
d)
e)
well trained core simplification team at OMSAR
five final reports of procedure simplification approved by
concerned parties and ready to implement
Procedures for simplification program approved and ready to
implement
Well defined network of qualified and trained staff in target
ministries
Special task force for better regulation created and
operational
KPIs
2a) two core team members produce one final simplification report in
under 6 weeks time (for complex procedures)
2b) five full simplification reports ready in six months
2c) 70 percent of ministries analyzed for simplification before year end
2d) key network staff identified and officially assigned to simplification
task
Modernize capabilities of public institutions to be more
responsive to citizens’ needs
Program Objectives/Description:
Public institutions carry a backlog of years of scarcity in
sustainable development assistance on all levels: institutional,
human or technological. This has reflected negatively on the
administration’s responsiveness and quality of service
delivery, doubled by a more demanding and well aware
citizen and private sector. To better respond to these
challenges several tools need to be introduced and adapted
including service quality, one stop shop etc. but foremost is a
review and streamlining of existing administrative processes
and procedures combined with the introduction of a better
regulation system.
Modernize capabilities of public institutions to be
more responsive to citizens’ needs
High Level Work Plan:
• Develop specialized skills for simplification in newly created
team/unit through OTJ training and special training courses
• Finalize simplification of procedures in six pilot ministries and
begin implementation
• Develop a simplification program to identify and attend to
procedures tagged for simplification within the administration
• Eye competent and skilled counterpart staff in each ministry to
join a network of procedure simplification run by OMSAR and
train identified network staff
• Create and develop task force to carry out better regulation
project
Modernize capabilities of public institutions to be
more responsive to citizens’ needs
• OMSAR Competitive Advantage:
– Omsar IDU successfully completed streamlining in
several ministries previously and has accumulated
know how in procedure simplification and better
regulations
– Omsar has created a special unit of qualified staff
within its organization chart for procedure
simplification and better regulations in the
administration
– Omsar e-government project is underway
Modernize capabilities of public institutions to be
more responsive to citizens’ needs
Milestones and Key Deliverables
• well trained core simplification team at OMSAR
• five final reports of procedure simplification approved
by concerned parties and ready to implement
• Procedures for simplification program approved and
ready to implement
• Well defined network of qualified and trained staff in
target ministries
• Special task force for better regulation created and
operational
Modernize capabilities of public institutions to be
more responsive to citizens’ needs
Key Performance Indicators (KPIs)
– two core team members produce one final
simplification report in under 6 weeks time (for
complex procedures)
– five full simplification reports ready in six months
– 70 percent of ministries analyzed for simplification
before year end
– key network staff identified and officially assigned to
simplification task
Modernize capabilities of public institutions to be
more responsive to citizens’ needs
Resource Requirements:
– One international expert on procedure simplification, better
regulation and regulatory reform for a period of three (3) years
Budget Requirements:
– Euro 450,000
Program Owner:
– OMSAR
Program Beneficiary:
– Six key service Ministries