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Emerging Norms: Feature Constellations
Based on Activity Patterns and Incentive
Differences
October 1, 2001
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Download Document
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BibTex
Authors
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Jonathan Grudin
Publication Type
TechReport
Pages
9
Number
MSR-TR-2001-91

Abstract

Related Info
Abstract
Applications that are widely used in organizations have at least three different patterns of use:
one for individual contributors, one for managers, and one for executives. Behavior with in each
group is shaped by its activity and incentive structures. When designing, acquiring, or supporting
such applications, the best approach could be to treat each one as three distinct applications.
Failure to do so results in problems and lost opportunities. Applications discussed include email,
shared calendars, browsers, document databases, application-sharing, desktop
videoconferencing, and team workspaces.
Related Info
Research Areas
 Human-centered computing
Research Labs
 Microsoft Research Lab - Redmond
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