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User Study of Interconnection among
Communication, Authoring, and
Information Management Processes
June 1, 2006
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Download Document
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BibTex
Authors

Natasa Milic-Frayling

Eduarda Mendes Rodrigues
Publication Type
TechReport
Pages
11
Number
MSR-TR-2006-96

Abstract

Related Info
Abstract
In this paper we present findings of a user observation study designed to explore patterns and
design issues in the usage of software applications for information management, document
authoring, and communication in the desktop environment. The study reveals that these three
activities are closely interwoven while individual software applications are primarily focused on
one type of activity. This disconnection among applications is in conflict with the requirements
of complex tasks and the users need to include information into the communication channel. By
explicating these issues, the study informs on the design guidelines to improve the desktop
environment and enable the user to author, access and manage information, and communicate
with users and services more effectively.
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