Interviewee 1 – 3:55 pm
Task 1 – check a video status, picture status, audio status, and text status.
 Had to assume that our application was embedded in contacts list based on our demo
 Assumes the right arrow is a play button by clicking the middle button (unsure if it’s the right button or a play button)
 The down button wasn’t intuitive, looked more like a design than an indication of scrolling down—maybe it should bounce up
and down like in Mac so it draws attention to the button
 Understood what the old status messages were
 Wasn’t sure how to leave a comment. – indicate with a flashing cursor
 No “enter” button to post message on status
 Seems very easy, everything is up on the initial screen
 When there’s a lot of people to view, it seems somewhat cumbersome because you can only view 3 at a time
 Maybe we can compact the entry into one line
 Have different view options so that expands only when he wants it to (maybe only a few favorites with that option or being able
to change the view)
 Would check people’s status every hour (the more access you have, the more you check it)
 Commenting took a while because he had to go through a lot of key presses. If you have to go through more than 3-4 key
presses just to go through, see status, and leave comment.
 Maybe highlight the profile and quickly type and then press enter; hidden quick step would facilitate this process.
 Shortcuts can make process much easier
Task 2 – deleting a status from history.
 Selects on his old status, thinking that there would be some secondary menu that pops up.
 Wasn’t intuitive to press menu option
 Icons – seem kind of useless, seems to limit the amount of text, doesn’t really understand what the icons mean
 3-4 statuses is okay, old stuff doesn’t really care about
 Having old statuses may be interesting (wouldn’t hard limit but would only display 4-5
Task 3 – setting a video status.
 View my status: was looking for more options
 No indication of how to stop camera (maybe have a thin bottom overlay to indicate which button to press)
 Doesn’t know what button to press to save (Menu wasn’t an intuitive button-not the most obvious button) at least at the bottom,
there should have a button to save
 Menu is usually additional settings related.
 Much harder than text status. However he doesn’t mind going through the extra steps because it is a more interactive process.
He can understand that it would require more time to require and save it
 Probably rarely take videos as opposed to setting text statuses. Would be nice to be able to load it to facebook. Being able to
integrate.
Questionnaire:
1.
2.
3.
4.
5.
What were your thoughts about the interview process?
 Was okay
What are your thoughts about the interface?
 Pretty typical phone application
 Hard to be innovative with the keys
 Suitable because ppl are used to the interface
 Video interface needs work
 Otherwise, pretty intuitive
What are your thoughts about this application?
 Would use the application
 Text messaging is kind of cumbersome
 Seems more convenient to just look at statuses
 Substitutes texting that he would normally be doing
What tasks could have been easier?
 Adding my new status should be quicker
 Don’t need to navigate fully through the entire process
What would you change about the interface or the application?
6.
7.
8.
 More options to condense info
 Want to see as many statuses at once, but also having the option to see detailed statuses for a few people
 Quick access to info presented
 The favorites list should be more detailed and have the expanded view
 Get a completely different view of contact list maybe by pressing right
What features would you like to see?
What features would you use? Which features wouldn’t you use?
 Would rarely use video, but would use text out of convenience
 Audio would be least used because you might as well record a video and not just a recording
 Would use the temporary voicemail pretty often
What is your overall impression of the application, the interface, and the interview process?
Interviewee 2 – 4:30 pm
Year: Junior
Major: Business Administration
Computer Interaction: Likes to read blogs, digg, etc. Likes to browse the Internet for new things and cool new sites
Hobbies: Interested in technology and new businesses.
Task 1 – check a video status, picture status, audio status, and text status.
 A little surprised when we show the expanded view
 Confused by how to access the right/play button
 Didn’t know to press the down button on Jonathan’s status
 Confused that the expanded view expanded to full screen
 Wasn’t aware that the statuses on the bottom were old status messages
 Liked the automatic expansion with the preview
 Concerned with load times between menus
 Would be pretty inclined to check people’s status, could just check it rather than text them and ask
 Must have a high penetration rate so it can work with other people’s
 Video is probably the least useful, seems more like a way to share with friends rather than
 Likes the temporary voicemail option, probably the main reason he’d use audio
 Didn’t understand the history in jonathan’s profile
 Red and green icons doesn’t connect to him, would think red video means he doesn’t have a video status
Task 2 – deleting a status from history.
 Hesitated where to stop to get to my profile, but understood
 Enters on the history selection (when enters, expects the full status to pop up)
 Had to be told to press the menu
 Was quicker, not necessarily easier
 Would probably delete status a lot if he used the application a lot
 Would want to use the presets frequently, but not the new ones each time to delete and manage
 Probably would just want to see the most recent history
 Would maybe like the messages to be archived after X amount of days
Task 3 – setting a video status.
 Would want to be able to press something to record before it starts automatically record
 Needs to frame the video before it stops recording
 Maybe would use it during spring break during big events he wants to share, “in Hawaii”, “at Spring Break”, maybe would take
footage of the action
 Frequency of use: Text, Picture, Audio, Video
 Video just had more steps, couldn’t tell how recording the video works, was a bit confusing
 But makes sense that it had more steps
Questionnaire:
1.
2.
What were your thoughts about the interview process?
 Nice people
 Have labels so computer is more natural
What are your thoughts about the interface?
 Wouldn’t say it’s groundbreaking
3.
4.
5.
6.
7.
8.
 Pretty intuitive
 Not too many issues
 Really likes the expansion
What are your thoughts about this application?
 Would think it would come in-built in all phones
 Likes the temporary voicemail, thinks that’s different
 Video would only cater to phones with higher capacity
 Could be geared to early-adopters
 Have a standard package with text and picture
 A business package with the temporary voicemail
 Would want to see it as a standardized option as opposed to an add on
What tasks could have been easier?
 Video/Picture could have been easier
 On most phones, the main button goes straight to camera
 Option to take a picture/recording immediately and then save as status
What would you change about the interface or the application?
 Icons aren’t intuitive, would think that red video means he doesn’t have a video capability
What features would you like to see?
What features would you use? Which features wouldn’t you use?
 Probably wouldn’t use video
 Would use text, picture, and temporary voicemail
 Picture isn’t as quick as text, but when he checks ppl’s status, they don’t really want to watch a video, text and pic are quicker
What is your overall impression of the application, the interface, and the interview process?
 Wishes he was a cs major
Interviewee 3 – 5:15pm
Year: Freshmen
Major: Undeclared
Uses internet 24/7 – self-proclaimed “computer freak”
Task 1 – check a video status, picture status, audio status, and text status.
 Confused what to do when the video plays
 Thinks it looks like my space and facebook
 Wasn’t immediately obvious that the bottom messages were previous statuses
 Pretty self-explanatory process
 It was okay to navigate through it
 Would check it really frequently if it was like Facebook
 Icons: understood what they symbolized, but didn’t recognize the colors (red would be off and green would be on)
Task 2 – deleting a status from history.
 Wasn’t sure where to go, pressed “All” instead of “Contacts”
 Looked confused when she saw her status page
 Didn’t know what to click to delete a status message
 Was somewhat hesitant when deciding buttons
 Relieved when the menu popped up
 Would probably only want to view every 5 history entries
 Wouldn’t delete her history often
 Was relatively the same in terms of difficulty
Task 3 – setting a video status.
 Getting to video status was pretty straight forward
 Explained overlay over the video
 Wasn’t sure how to add a caption
 Although after thinking about it, she guessed correctly
 Probably would post random things going on at Cal for video statuses
 Most to least usage: Video, Picture, text, audio would be least
 Temporary voicemail: no idea what that meant, liked the feature when she understood it
 Things there would be some neat ideas
Questionnaire
1. What were your thoughts about the interview process?
 New status page was shown twice, unnecessary
 Visual appeal was cool
2. What are your thoughts about the interface?
 Pretty easy
 User friendly
3. What are your thoughts about this application?
 Likes the variety
 Likes the temporary voicemail
 The little things add to the application
4. What tasks could have been easier?
 Not really
5. What would you change about the interface or the application?
 Nothing
 Pretty organized
 Would appeal to our generation more
6. What features would you like to see?
 none
7. What features would you use? Which features wouldn’t you use?
 Wouldn’t really use the audio but would use text, video, picture (not sure why)
8. What is your overall impression of the application, the interface, and the interview process?
 Good