Interviewee 1 – 3:55 pm Task 1 – check a video status, picture status, audio status, and text status. Had to assume that our application was embedded in contacts list based on our demo Assumes the right arrow is a play button by clicking the middle button (unsure if it’s the right button or a play button) The down button wasn’t intuitive, looked more like a design than an indication of scrolling down—maybe it should bounce up and down like in Mac so it draws attention to the button Understood what the old status messages were Wasn’t sure how to leave a comment. – indicate with a flashing cursor No “enter” button to post message on status Seems very easy, everything is up on the initial screen When there’s a lot of people to view, it seems somewhat cumbersome because you can only view 3 at a time Maybe we can compact the entry into one line Have different view options so that expands only when he wants it to (maybe only a few favorites with that option or being able to change the view) Would check people’s status every hour (the more access you have, the more you check it) Commenting took a while because he had to go through a lot of key presses. If you have to go through more than 3-4 key presses just to go through, see status, and leave comment. Maybe highlight the profile and quickly type and then press enter; hidden quick step would facilitate this process. Shortcuts can make process much easier Task 2 – deleting a status from history. Selects on his old status, thinking that there would be some secondary menu that pops up. Wasn’t intuitive to press menu option Icons – seem kind of useless, seems to limit the amount of text, doesn’t really understand what the icons mean 3-4 statuses is okay, old stuff doesn’t really care about Having old statuses may be interesting (wouldn’t hard limit but would only display 4-5 Task 3 – setting a video status. View my status: was looking for more options No indication of how to stop camera (maybe have a thin bottom overlay to indicate which button to press) Doesn’t know what button to press to save (Menu wasn’t an intuitive button-not the most obvious button) at least at the bottom, there should have a button to save Menu is usually additional settings related. Much harder than text status. However he doesn’t mind going through the extra steps because it is a more interactive process. He can understand that it would require more time to require and save it Probably rarely take videos as opposed to setting text statuses. Would be nice to be able to load it to facebook. Being able to integrate. Questionnaire: 1. 2. 3. 4. 5. What were your thoughts about the interview process? Was okay What are your thoughts about the interface? Pretty typical phone application Hard to be innovative with the keys Suitable because ppl are used to the interface Video interface needs work Otherwise, pretty intuitive What are your thoughts about this application? Would use the application Text messaging is kind of cumbersome Seems more convenient to just look at statuses Substitutes texting that he would normally be doing What tasks could have been easier? Adding my new status should be quicker Don’t need to navigate fully through the entire process What would you change about the interface or the application? 6. 7. 8. More options to condense info Want to see as many statuses at once, but also having the option to see detailed statuses for a few people Quick access to info presented The favorites list should be more detailed and have the expanded view Get a completely different view of contact list maybe by pressing right What features would you like to see? What features would you use? Which features wouldn’t you use? Would rarely use video, but would use text out of convenience Audio would be least used because you might as well record a video and not just a recording Would use the temporary voicemail pretty often What is your overall impression of the application, the interface, and the interview process? Interviewee 2 – 4:30 pm Year: Junior Major: Business Administration Computer Interaction: Likes to read blogs, digg, etc. Likes to browse the Internet for new things and cool new sites Hobbies: Interested in technology and new businesses. Task 1 – check a video status, picture status, audio status, and text status. A little surprised when we show the expanded view Confused by how to access the right/play button Didn’t know to press the down button on Jonathan’s status Confused that the expanded view expanded to full screen Wasn’t aware that the statuses on the bottom were old status messages Liked the automatic expansion with the preview Concerned with load times between menus Would be pretty inclined to check people’s status, could just check it rather than text them and ask Must have a high penetration rate so it can work with other people’s Video is probably the least useful, seems more like a way to share with friends rather than Likes the temporary voicemail option, probably the main reason he’d use audio Didn’t understand the history in jonathan’s profile Red and green icons doesn’t connect to him, would think red video means he doesn’t have a video status Task 2 – deleting a status from history. Hesitated where to stop to get to my profile, but understood Enters on the history selection (when enters, expects the full status to pop up) Had to be told to press the menu Was quicker, not necessarily easier Would probably delete status a lot if he used the application a lot Would want to use the presets frequently, but not the new ones each time to delete and manage Probably would just want to see the most recent history Would maybe like the messages to be archived after X amount of days Task 3 – setting a video status. Would want to be able to press something to record before it starts automatically record Needs to frame the video before it stops recording Maybe would use it during spring break during big events he wants to share, “in Hawaii”, “at Spring Break”, maybe would take footage of the action Frequency of use: Text, Picture, Audio, Video Video just had more steps, couldn’t tell how recording the video works, was a bit confusing But makes sense that it had more steps Questionnaire: 1. 2. What were your thoughts about the interview process? Nice people Have labels so computer is more natural What are your thoughts about the interface? Wouldn’t say it’s groundbreaking 3. 4. 5. 6. 7. 8. Pretty intuitive Not too many issues Really likes the expansion What are your thoughts about this application? Would think it would come in-built in all phones Likes the temporary voicemail, thinks that’s different Video would only cater to phones with higher capacity Could be geared to early-adopters Have a standard package with text and picture A business package with the temporary voicemail Would want to see it as a standardized option as opposed to an add on What tasks could have been easier? Video/Picture could have been easier On most phones, the main button goes straight to camera Option to take a picture/recording immediately and then save as status What would you change about the interface or the application? Icons aren’t intuitive, would think that red video means he doesn’t have a video capability What features would you like to see? What features would you use? Which features wouldn’t you use? Probably wouldn’t use video Would use text, picture, and temporary voicemail Picture isn’t as quick as text, but when he checks ppl’s status, they don’t really want to watch a video, text and pic are quicker What is your overall impression of the application, the interface, and the interview process? Wishes he was a cs major Interviewee 3 – 5:15pm Year: Freshmen Major: Undeclared Uses internet 24/7 – self-proclaimed “computer freak” Task 1 – check a video status, picture status, audio status, and text status. Confused what to do when the video plays Thinks it looks like my space and facebook Wasn’t immediately obvious that the bottom messages were previous statuses Pretty self-explanatory process It was okay to navigate through it Would check it really frequently if it was like Facebook Icons: understood what they symbolized, but didn’t recognize the colors (red would be off and green would be on) Task 2 – deleting a status from history. Wasn’t sure where to go, pressed “All” instead of “Contacts” Looked confused when she saw her status page Didn’t know what to click to delete a status message Was somewhat hesitant when deciding buttons Relieved when the menu popped up Would probably only want to view every 5 history entries Wouldn’t delete her history often Was relatively the same in terms of difficulty Task 3 – setting a video status. Getting to video status was pretty straight forward Explained overlay over the video Wasn’t sure how to add a caption Although after thinking about it, she guessed correctly Probably would post random things going on at Cal for video statuses Most to least usage: Video, Picture, text, audio would be least Temporary voicemail: no idea what that meant, liked the feature when she understood it Things there would be some neat ideas Questionnaire 1. What were your thoughts about the interview process? New status page was shown twice, unnecessary Visual appeal was cool 2. What are your thoughts about the interface? Pretty easy User friendly 3. What are your thoughts about this application? Likes the variety Likes the temporary voicemail The little things add to the application 4. What tasks could have been easier? Not really 5. What would you change about the interface or the application? Nothing Pretty organized Would appeal to our generation more 6. What features would you like to see? none 7. What features would you use? Which features wouldn’t you use? Wouldn’t really use the audio but would use text, video, picture (not sure why) 8. What is your overall impression of the application, the interface, and the interview process? Good