DANIEL CASS
danielgcass@yahoo.com
3568 Davison Rd
Harborcreek PA, 16421
OBJECTIVE
(814) 490-9032
To obtain a position within your Information Technology Department that will allow me to utilize
my technological, problem solving and communication skills.
EXPERIENCE
2014 – Present
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Accountable for hardware diagnostics and repair on end user PCs.
Creating backups and re-installing Windows, Office, and other various software onto PCs
Preforming basic staging on new PCs to be deployed to end users
Deploying new PCs to end users, migrating data, and re-configuring software
Monitoring backups and providing solutions to backup warnings and errors
Troubleshooting issues with software on remote machines
2013– 2014
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Erie PC Distribution – Intern/Computer Technician
Proficiently diagnosed and replaced multiple defective motherboards.
Install and updated software for numerous PCs related to Windows.
Performed quality assurance testing and formatting of approximately 40 hard drives.
Familiar with reading and writing programming language Java.
Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
Position requires duties and responsibilities to be done in a timely and effective manner. Self-motivated and use
time management to finish projects in a timely manner.
Excellent customer relationship skills and able to work with little or no supervision.
2010–2012
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Erie Insurance – Service Desk Technician
Accountable for daily troubleshooting using analytical skills to accurately identify and assess problems before
providing solutions.
Strong technical aptitude with exceptional ability to effectively translate technical information and procedures to
end-users.
Outstanding communication and interpersonal skills with ability to listen effectively and respond appropriately to
ERIE’s Agents and internal employees.
Independently resolve system issues through diligent research, following the internal procedures and standards.
Diagnose and resolve technical issues for DSpro web and legacy applications, Mainframe, eTrust, and WinSCP.
Responsible for maintaining and sorting through malicious employee emails.
Ready to assume new challenges to meet or succeed objectives.
2012–2012
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Velocity Network – Service Technician
Subway - Sandwich Artist
Maintain high standards of customer service during high-volume, fast-paced operations.
Communicate clearly and positively with coworkers and management.
Handle currency and credit transactions quickly and accurately.
Follow procedures for safe food preparation, assembly, and presentation.
Build loyal clientele through friendly interactions and consistent appreciation.
Resolve complaints promptly and professionally.
Take initiative to find extra tasks when scheduled duties are completed.
EDUCATION
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Pursuing – Mercyhurst University – Bachelors in Computer Science
Erie Institute of Technology - AST: Networking Database Professional
Erie County Vo-Tech - Networking Technologies Certificate
SKILLS
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Extremely Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio, Access)
Windows NT Workstation, Windows XP, Windows Vista, Windows 7, Windows 8, Windows Server 2008,
Windows Server 2012
VEEAM backup solutions, Datto backup solutions, Acronis backup solutions, Shadow Protect backup solutions
SQL Management Console, various anti-virus & anti-malware programs
DHCP, routers, switches, ICMP, DNS, Active Directory, TCP/IP, cabling, Exchange, Dell SonicWall
Awards & Honors
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Completed each term at Erie Institute of Technology with honors; graduating with GPA 3.48
Achieved perfect attendance recognition at Erie Institute of Technology
Comp Tia A+ certification