Green Team December 13, 2006 Product: Customizable Credit Card Protection (C3P) Organization Chart 12/13/2006 Green Team 2 Presentation Outline • • • • • • • • Problem/Solution Introduction Process Description Solution Characteristics Market Analysis Return On Investment Milestones, Deliverables, Budgets Risk Assessment Conclusion 12/13/2006 Green Team 3 Our Project Our project is Customizable Credit Card Protection, which is a project addressing a common and growing problem in managing corporate credit cards. 12/13/2006 Green Team 4 Your Business • You own a business, for example, an Engineering company – Employees need to make purchases • Company credit account • Manual receipt tracking to validate purchases 12/13/2006 Green Team 5 Responsibility of Credit • Businesses are ultimately responsible for debts on corporate credit cards • Personal credit reports do not include corporate cards • Credit card companies do not provide protection from fraud committed by authorized card holders* * Visa.com 12/13/2006 Green Team 6 Problem Statement Organizations and private businesses have inadequate protection and controls over unauthorized use by authorized cardholders, which results in a loss of funds. Current methods of addressing unauthorized use are expensive and subjective. 12/13/2006 Green Team 7 Overall Scenario • Your employee needs to purchase items for the company e.g. computer components, etc. • The following slides will illustrate 4 scenarios outlining fundamental flaws in the current system of use corporate credit cards 12/13/2006 Green Team 8 Scenario A – Limiting by Type of Vendor • Situation – Your employee needs to purchase these items at a particular store 12/13/2006 Green Team 9 Scenario A – Limiting by Vendor • Problem – You cannot limit your credit card as to which stores these items can be purchased • Solution – Restrict purchases by Merchant Commercial Code (M.C.C.) • Fact – Surveyed company stated spending of $250,000 per year in efforts to prevent credit card misuse* 12/13/2006 * Admiral Julius Caesar, Senior VP Green Team of SAIC 10 Scenario B – Limiting by Product • Situation – Your employee can purchase whatever item they want within that store 12/13/2006 Green Team 11 Scenario B – Limiting by Product • Problem – You cannot limit your credit card as to which individual items can be purchased • Solution – Restrict purchases by Universal Product Code (U.P.C.) • Facts – Immense company loss due to legal fees and other efforts to recover the fraudulent spending 12/13/2006 Green Team 12 Scenario C – Controlling Spending Limits • Situation – Your employee may need a flexible credit limit as to the specific items that they need to purchase • Due to travel • If knowledgeable on which item would be better to purchase due to their area of expertise 12/13/2006 Green Team 13 Scenario C – Limiting Spending Limits • Problem – You cannot dynamically set a per diem amount on the credit card specific to certain trips or purchases • Solution – Restrict purchases by modifying per diem limit dynamically • Facts – Out of $2.5 trillion government budget* • $14 billion was spent on private purchases by employees • $2 billion was spent on unauthorized purchases by employees** ** Foiling credit card fraud by Jenny C. McCune • Bankrate.com 12/13/2006 * http://www.gpoaccess.gov/usbudget/ Green Team 14 Scenario D – Data Management • Situation – Receipts can be misplaced or lost 12/13/2006 Green Team 15 Scenario D – Data Management • Problem – The receipt tracking system is subjective and receipts can be misplaced – Labour intensive • Solution – Online data mining makes tracking employee spending habits much easier • Facts – One company reviewed stated that employees produced only 20% of all transaction receipts* 12/13/2006 * http://www.dallasnews.com Green Team 16 Solution - C3 Protection System What solution solves all these problems? 12/13/2006 Green Team 17 Solution Concepts • Regulate types of purchases • Reduce receipt checking • Improve accuracy – Automatic prevention of prohibited purchases • Organization saves money – Keeps control of money in hands of employer 12/13/2006 Green Team 18 Solution Characteristics • Customizable database – Restrict Purchases by • Universal Product Code (UPC) – Only at participating locations in USA • Merchant Commercial Code (MCC) – Everywhere, including overseas • Use contact RFID smart cards – Fast & Secure – Programmable for transaction routing • Modifiable sending of UPCs and MCCs • User interface software – Web-based GUI • User access for modification of card holder account • Reporting and Analysis tools • Drives Database 12/13/2006 Green Team 19 Software - Reporting and Analysis • Employee purchases – Tracked and listed by employee • Online Receipt Tracking – List accepted and rejected purchases – Grouped by purchaser, date, and MCC 12/13/2006 Green Team 20 C3P Initialization 1. Get credit cards from credit company 2. Organization leader enters data into database 1. Purchase restrictions 2. Card holder information (includes credit number from credit card) 3. Receive C3P Cards 4. Use C3P 12/13/2006 Green Team 21 Major Functional Component Diagram 12/13/2006 Green Team 22 Getting C3P Cards 12/13/2006 Green Team 23 Setting Card Holder Purchase Restrictions 12/13/2006 Green Team 24 Current Process of Making a Purchase 12/13/2006 Green Team 25 New Process of Making a Purchase 12/13/2006 Green Team 26 Purchase Verification 12/13/2006 Green Team 27 Graphical User Interface MCC 12/13/2006 Green Team 28 Vendor – C3P Communication 12/13/2006 Green Team 29 Management Plan 12/13/2006 Green Team 30 Management Plan Communications • Group Meetings – Sun. 8:00 PM, Wed. 8:00 AM, Fri. 9:00 AM – Minutes & Assignments sent via e-mail • Team web page – Discussion – Minutes – Research • Frequent Communications – E-mail – Phone 12/13/2006 Green Team 31 Management Plan - Tools • Old Dominion University – Labs – Meeting Rooms • Microsoft Project 2003 – Used to manage project 12/13/2006 Green Team 32 Major Functional Software Components The software solution is made up of the following areas: – Networking package – Database package – Database structure – Graphic user interface – Credit card data security standards 12/13/2006 Green Team 33 Networking Package • Transaction control daemon – Listens for incoming transactions from vendor credit card machines – Sends out accepted credit card information to the credit card company • Queuing logic – Ensures efficient processing of transactions – Protects against data loss • Mutual Exclusivity – Protects data being changed by GUI from interrupting transactions – Secures database from corruption • Credit Card Data – Format credit card data – Initiate corporate credit card transaction process 12/13/2006 Green Team 34 Database Package • Converts incoming transaction data – – – – MCC Place of purchase Purchase amount UPC • Analysis engine – MySQL Database stores customer information – Compares the incoming data to the allowed purchases, places of purchase, and spending limit – Translates the incoming C3P card number to the corporate credit card number from our database 12/13/2006 Green Team 35 Vendor – C3P Communication 12/13/2006 Green Team 36 Database Structure • Database will be contain these fields: – C3P Card ID number – Card user name – Company name of card user – Approved list of MCCs – Approved list of UPCs – Employee’s corporate credit card number 12/13/2006 Green Team 37 Graphical User Interface • Web-enabled GUI – Allows dynamic modification from any computer connected to the internet • Customizable online spending portfolio – Update spending limitations for each card user – Easily select types of vendors or specific products using check boxes – Does not require knowledge of UPCs or MCCs • Spending analysis tools – Graphs and charts showing company spending as well as individual spending – Also reports rejected purchases in order to keep company leaders abreast with attempted spending 12/13/2006 Green Team 38 Credit Card Data Security Standard • • • • Build and maintain a secure network Protect cardholder data Maintain a vulnerability management plan Implement strong access control measures • Regularly monitor and test networks • Maintain an information security policy 12/13/2006 Green Team 39 Evaluation Plan Phase 0 - Conception Phase: Phase 1 - Prototype Proof of Concept: 1. Team Formation 2. Initial Concept 3. Feasibility of Project 4. Milestone 5. Cost analysis 6. Budget analysis 7. Project test cost factors 8. SBIR Proposal 9. Project Approval 10. Website Development 1. Software development 12/13/2006 2. Software and hardware testing 3. Documentation Green Team 40 Evaluation Plan Phase 2 – Product Development: Phase 3 - Production out years: 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 12/13/2006 Documentation Software development Hardware development Marketing Funding Website Software testing Green Team Purchasing Staffing Determine production facility Production/Training 41 C3P Innovative Functionality Cards MTU puchasing X Government Credit X Food Stamps X Worldwide Purchasing X Lecarte Purchase X NASA SmartPay X X X X X X X X X X X X X X X X X X X X X PayPal X X Mastercard X X X X X C3P X X X X X 12/13/2006 X X X X Green Team X X X X X X 42 Marketing Plan Overview • Primary target market: Businesses that issue corporate credit cards • Advanced target market: Concerned parents • Return on Investment • Vendor alliance • Advertising strategy • Initial businesses for beta testing • Overall Marketing strategy 12/13/2006 Green Team 43 Target Market • Initial Phase: Businesses that issue corporate credit cards – Businesses report billions of dollars in losses through embezzlement each year* • Advanced Phase: Concerned Parents who grant control of credit card to child – Studies prove that parents are concerned with giving children control of a credit card** *http://www.fbi.gov/publications/financial/fcs_report052005/fcs_report052005.htm **http://www.bankrate.com/fox/news/cc/20000508.asp 12/13/2006 Green Team 44 Benefits to the Customer • Secure and efficient control of company funds – Reduces corporate credit card fraud • Unscrupulous purchases protected against – Reduced costs to prevent and lessen the effects of fraud • Legal Fees/Court costs • Manual Audits • Corporate money is spent according to company policy • Advanced Phase: Parental control of children's spending 12/13/2006 Green Team 45 Vendor Alliance • UPC database exchanged for updating of POS terminals • Benefits to the vendor – Targeted vendors receive business from C3P cardholders – Advertising on the C3P website 12/13/2006 Green Team 46 Advertising Strategy • Distribution – Initial Roll-Out: Get initial business on board • Advertising Mediums (Once on board) – National Newspapers • Technology and business sections – MarketPro Technology Shows – TV/Internet – Business and Technology Magazines 12/13/2006 Green Team 47 Initial businesses for beta test • Initiate beta testing on local business • EDO & SAIC – Expressed interest and acknowledged innovativeness – These companies reflect financial losses due to credit card misuse 12/13/2006 Green Team 48 Overall Marketing Strategy • Meet with individual business leaders who have large employee use of corporate credit cards • Prove successful with single beta project • Pursue a greater region of businesses • Begin advertising campaign • Receive vendor buy-in - Companies such as Target, Wal-Mart, Home Depot, etc. • Take on full scale nationwide implementation • Initiate add campaign through all advertising mediums 12/13/2006 Green Team 49 Milestones and Deliverables Phase 0 (CS410) Phase 1 (CS411) Feasibility Presentation Team Website Presentation Software Requirements Document Design Document Application Code Data Management Code Formatting Code Milestone Presentation Presentation Demonstration Prototype Completed Prototype Final Presentation Product Website Presentation Testing Test Plan Document SBIR document NSF SBIR Proposal Phase 2 SBIR document NSF SBIR Proposal Phase 1 12/13/2006 Green Team 50 Milestones and Deliverables Phase 2: Critical Design Phase 3: Production Out Years Hardware Hardware Requirements Document Database Setup Production Card Company Contract Vendor Contract Software Requirements Document Design Document Database Application Code POS Application Code Data Management Code Test Plan Financing Venture Capital/Investment 12/13/2006 Distribution Distribution Contract Marketing Advertising Campaign Launch Green Team 51 Project Flow - Outline ID Phase Start Finish Length 1 2 Phase 0 8-30-06 12-18-06 109 days Phase 1 12-19-06 4-17-07 120 days 3 4 Phase 2 4-17-07 4-27-08 375 days Phase 3 4-27-08 8-1-08 70 days 12/13/2006 2006 Green Team 2007 2008 52 Phase 0: Organization Chart 12/13/2006 Green Team 53 Project Flow – Phase 0 (CS 410) Finish Length Conception 8-30-06 9-19-06 20 days Planning 9-18-06 10-3-06 15 days Initial Research 9-20-06 10-6-06 13 days Feasibility Presentation 10-9-06 10-18-06 8 days Milestone Presentation 11-3-06 11-15-06 9 days Approval Presentation 11-16-06 12-18-06 23 days SBIR Creation 10-31-06 12-13-06 44 days Website Creation 9-18-06 74 days Phase Postmortem 12/13/2006 Start 12-1-06 12-14-06 12-18-06 9/06 4 days Green Team 10/06 11/06 12/06 54 Phase 1: Organization Chart 12/13/2006 Green Team 55 Project Flow – Phase 1 (CS411) Phase Start Finish Length Prototype Planning 12-19-06 1-1-07 13 days Research Tech. 1-2-07 1-7-07 5 days Setup Prototype 1-8-07 1-19-07 11 days Design 1-19-07 2-20-07 32 days Development 2-20-07 3-10-07 18 days Testing 3-10-07 4-1-07 21 days Demonstrate Prototype 4-1-07 4-5-07 5 days 3-13-07 4-17-07 34 days SBIR Phase 2 12/13/2006 12/06 Green Team 1/07 2/07 3/07 4/07 56 Phase 2: Organization Chart 12/13/2006 Green Team 57 Project Flow – Phase 2 Phase Start Finish Length Develop Team 4-17-07 5-30-07 43 days Planning 5-30-07 7-22-07 52 days Requirements 7-22-07 8-27-07 36 days Setup 8-27-07 10-3-07 36 days Design 10-3-07 11-26-07 54 days Development 11-26-07 1-18-08 52 days Testing 1-18-08 4-10-08 82 days Documen -tation 3-10-08 4-27-08 48 days 12/13/2006 Spring 07 Green Team Summer 07 Fall 07 Winter 07/08 Spring 08 58 Phase 3: Organization Chart 12/13/2006 Green Team 59 Project Flow – Phase 3 Phase Start Finish Length Develop Team 4-28-08 5-20-08 22 days Hire Personnel 4-28-08 5-2-08 5 days Office Setup 4-27-08 4-30-08 3 days Obtain Loan 4-28-08 5-9-08 11 days Initial Rollout 4-28-08 7-21-08 82 days Nationwide Rollout 7-21-08 8-1-08 10 days 12/13/2006 4/08 Green Team 5/08 6/08 7/08 8/08 60 Phase 1 Budget Hard Resources Product TOTAL Personnel Resources Resource Project Manager Database Maintenance Team Database Administrator Technical Director POS Terminal Programmers Programmer III Software Development Team Web Developer GUI Programmer Programmer II Risk Management Director Documentation Specialist Finance Director TOTAL # Units Cost/Unit Total $0 # 1 Salary* Overhead Hourly Hours Total $75,616 $105,862 $55 260 $14,336 2 1 $73,252 $56,926 $102,553 $79,696 $53 $42 148 285 $15,810 $11,830 2 $57,397 $80,356 $42 44 $3,683 2 1 3 1 1 1 $52,920 $46,282 $45,368 $68,141 $35,751 $108,901 $74,088 $64,795 $63,515 $95,397 $50,051 $152,461 $39 $34 $33 $50 $26 $79 105 439 319 16 239 161 $8,103 $14,815 $31,658 $795 $6,230 $12,785 $120,045 TOTAL Resources *Salary.com 12/13/2006 $120,045 Green Team 61 Phase 2 Budget Hard Resources Product DELL PowerEdge 6800 Advanced Windows Server 2003, Enterprise Ed. PowerVault MD3000 Disk Storage Array Microsoft Project Server RFID Cards Card Programmer Card Printer Domain Name Registrations TOTAL Personnel Resources Resource Project Manager Database Maintenance Team Database Administrator Technical Director POS Terminal Programmers Programmer III Software Maintenance & Installation Team Web Developer GUI Programmer Programmer II Risk Management Director Documentation Specialist Finance Director TOTAL TOTAL Resources # Units Cost/Unit Total 3 $17,605 $52,815 Dell.com 5 $3,295 $16,475 InternetSolutions.com 1 $6,338 $6,338 3 $999 $2,997 10000 $0.52 $5,200 http://www.maxking.com/shopcart/product.php?productid=16375$cat=249&page=1 10 $64 $640 http://www.maxking.com/shopcart/product.php?productid=16213 5 $2,000 $10,000 http://www.maxking.com/shopcart/product.php?productid=16282$cat=304&page=1 1 $15 $15 $94,480 # 1 Salary* Overhead Hourly Hours Total 75,616 105,862 $55 403 $22,220 3 1 $73,252 $56,926 $102,553 $79,696 $53 $42 121 541 $19,442 $22,456 3 $57,397 $80,356 $42 160 $20,089 3 2 7 1 1 1 $52,920 $46,282 $45,368 $68,141 $35,751 $108,901 $74,088 $64,795 $63,515 $95,397 $50,051 $152,461 $39 $34 $33 $50 $26 $79 555 739 250 16 499 144 $64,248 $49,878 $57,792 $795 $13,008 $11,435 $281,364 $375,844 *Salary.com 12/13/2006 Green Team 62 Phase 3 Budget Hard Resources Product Domain Name Registrations TOTAL Personnel Resources Personnel Resources Project Manager Database Maintenance Team Database Administrator Technical Director POS Terminal Programmers Programmer III Software Maintenance & Installation Team Web Developer Programmer II Risk Management Director Documentation Specialist Finance Director Marketing Director C3P Rep (Vendors) C3P Rep (Businesses) Customer Support Team Web Customer Support Specialist Attorney II TOTAL # Units Cost/Unit Total 1 $15 # 1 $15 $15 Salary* Overhead Hourly Hours Total $75,616 $105,862 $55 257 $14,135 3 1 $73,252 $56,926 $102,553 $79,696 $53 $41 139 15 $22,048 $1,230 2 $57,397 $80,356 $41 208 $17,056 1 2 1 1 1 1 1 1 $52,920 $45,368 $68,141 $35,751 $108,901 $95,703 $25,944 $25,944 $74,088 $63,515 $95,397 $50,051 $152,461 $133,984 $36,322 $36,322 $38 $33 $49 $26 $79 $69 $18 $18 200 208 32 35 144 425 107 107 $7,600 $13,728 $1,568 $910 $11,376 $29,325 $1,926 $1,926 3 1 $41,014 $76,844 $57,420 $107,582 $29 $56 139 30 $4,021 $1,680 $128,529 TOTAL Resources *Salary.com 12/13/2006 $128,544 Green Team 63 Funding By Phase Funding By Phase Funding By Phase 12/13/2006 $300,000 $0 $120,045 $120,045 $94,480 $281,364 $375,844 $15 $128,529 $128,544 $624,434 $250,000 Budget Cost Phase 1 Hard Resources Personnel Resources Total Phase 2 Hard Resources Personnel Resources Total Phase 3 Hard Resources Personnel Resources Total TOTAL Funding $200,000 Hard Resources $150,000 Personnel Resources $100,000 $50,000 $0 Phase 1 Phase 2 Phase 3 Phase Green Team 64 Funding Plan • National Science Foundation (NSF) – Phase 1: Funding award up to $100k – Proposal Deadline: December 4, 2006 – Topic: Information Technology • Phase 1 Total Budget: $120,045 • CIT Commercial Giving Program Commercial Finance Group – Additional funds needed above the $100k – No deadline – Phase 1: $20,045 12/13/2006 Green Team 65 Funding Plan • National Science Foundation (NSF) – Phase 2: Funding award up to $750k or two years (whichever is reached first) • Phase 2 Total Budget: $375,844 12/13/2006 Green Team 66 Funding Plan • Phase 3 funding obtained through venture capital from outside investors – Phase 3 Total Budget: $128,544 • Total Budget (All phases): $624,434 12/13/2006 Green Team 67 Cost Per Customer Based on an average of 500 employees LEASING Component Quantity Cost Total Rental Fee - Server & Database Per Employee $20 $10,000 Software Package Yearly $20,000 $20,000 Service Fee Yearly $5,000 $5,000 Per Employee C3P Cards $1 $500 LEASING TOTAL $35,500 12/13/2006 Green Team 68 Cost Per Customer • Leasing Per Year: $35,500 – Authentication code – User manual – Software Package • Access to customizable database • Purchase checking capability • GUI – Programmed RFID cards – Rental Fee (Server & Database space) – Service Fee 12/13/2006 Green Team 69 Break-Even Analysis Break Even Analysis 12/13/2006 Break-Even Analysis (Out Years) $2,000,000 Green Team $1,500,000 Profit Profit -$128,544 -$57,544 $13,456 $84,456 $155,456 $200,747 $271,747 $342,747 $413,747 $484,747 $524,896 $595,896 $666,896 $737,896 $808,896 $842,875 $913,875 $984,875 $1,055,875 $1,126,875 $1,153,450 $1,224,450 $1,295,450 $1,366,450 $1,437,450 $1,455,141 $1,526,141 $1,597,141 $1,668,141 $1,739,141 $1,000,000 Profit $500,000 $0 -$500,000 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 # of Companies Break-Even Analysis (Initial Profit) $2,000,000 $1,500,000 Initial Profit Initial Cost of Customer Support = Out Years Budget Will increase by 20% for every 10 companies Customer Support Costs # of Companies Initial Profit Total Revenue 0 -$624,434 $128,544 $0 2 -$553,434 $128,544 $71,000 4 -$482,434 $128,544 $142,000 6 -$411,434 $128,544 $213,000 8 -$340,434 $128,544 $284,000 10 -$269,434 $154,253 $355,000 12 -$198,434 $154,253 $426,000 14 -$127,434 $154,253 $497,000 16 -$56,434 $154,253 $568,000 18 $14,566 $154,253 $639,000 20 $85,566 $185,104 $710,000 22 $156,566 $185,104 $781,000 24 $227,566 $185,104 $852,000 26 $298,566 $185,104 $923,000 28 $369,566 $185,104 $994,000 30 $440,566 $222,125 $1,065,000 32 $511,566 $222,125 $1,136,000 34 $582,566 $222,125 $1,207,000 36 $653,566 $222,125 $1,278,000 38 $724,566 $222,125 $1,349,000 40 $795,566 $266,550 $1,420,000 42 $866,566 $266,550 $1,491,000 44 $937,566 $266,550 $1,562,000 46 $1,008,566 $266,550 $1,633,000 48 $1,079,566 $266,550 $1,704,000 50 $1,150,566 $319,859 $1,775,000 52 $1,221,566 $319,859 $1,846,000 54 $1,292,566 $319,859 $1,917,000 56 $1,363,566 $319,859 $1,988,000 58 $1,434,566 $319,859 $2,059,000 $1,000,000 $500,000 Initial Profit $0 -$500,000 1 4 7 10 13 16 19 22 25 28 -$1,000,000 # of Companies 70 Risk Management Plan • Identify Risk • Categorize risk based on severity and probability • Reduce risks – Avoidance – Acceptance – Transference – Mitigation • Re-evaluate risk level 12/13/2006 Green Team 71 Risk Probability/Impact Matrix P r o b a b i l i t y 1 No vendor buy-in 81-100% Access to credit card 2 info 61 - 80% Hardware/Server 3 malfunction 41 - 60% 1 21-40% 1-20% 4 2, 3 4 5 4 Software malfunction Insulting to 5 employee 5 1 2 3 Impact: 1(Low) - 5(high) 12/13/2006 Green Team 72 Risks Risk# Risk Description Mitigation Actions 1 No vendor buy-in Market to vendors by creating a vendor alliance 2 Access to Personal Info from Credit Card Companies Encryption, policy of not reading the information 3 Hardware/Server Malfunction or Viruses Hardware redundancy and software security measures. 4 Software Malfunction Thorough testing and 24/7 support 5 Insults Employee (can not be trusted) Marketing plan and training to avoid insulting employees 12/13/2006 Green Team 73 What this product does not do • Provide point-of-sale RFID readers • Protect against blocking of authorized purchases – Will mostly be a result of human error – Will decrease in occurrence as more businesses use product • Provide credit for businesses 12/13/2006 Green Team 74 Pros • Saves money – Reduces the money spent on security measures and court costs • Customizable – Spending limits – Tracks Items Bought – Tracks Vendors Bought From • Increased record-keeping efficiency – Can produce receipts and spending reports for individual employees as well as the company as a whole – Provides an electronic format for receipt tracking and auditing – Web-enabled interface allow for on-the-fly spending reports • Smart Card Technology – As quick as current magnetic-strip technology – An emerging technology that is the way of the future 12/13/2006 Green Team 75 Cons • Vendors need RFID readers – Requires New Technology • Many vendors are getting scanners – 7-11 is adding 5,600 RFID scanners this year* • Accidental blocking of necessary purchases – Solved with training and research • 24/7 Server/Website Maintenance • POS Terminals need updates * mastercard.com 12/13/2006 Green Team 76 Conclusion • Regulates how funds are spent –Saves money and time • Vendors and credit customers will benefit –Vendors will get higher quantity and more efficient business –Credit customers are protected and have less wait-time in line –Vendors will gain revenue from businesses that use UPC blocking • C3P will revolutionize the credit system world wide 12/13/2006 Green Team 77 Questions At this time, we welcome any questions you may have. 12/13/2006 Green Team 78 References • Foiling credit card fraud by Jenny C. McCune • Bankrate.com • http://www.gpoaccess.gov/usbudget/ • http://www.dallasnews.com • http://www.fbi.gov/publications/financial/fcs_ report052005/fcs_report052005.htm • http://www.bankrate.com/fox/news/cc/20000508.asp • http://www.bankrate.com/fox/news/cc/20000508.asp • salary.com • mastercard.com • James Brunelle, Edo Corp. • Admiral Julius Caesar, SAIC 12/13/2006 Green Team 79 Appendix A Expert Testimony from Admiral Julius Caesar from SAIC 12/13/2006 Green Team 80 Expert Testimony – Current Problems • Navy sailors are given credit cards for travel because they do not have enough personal cash – Spending money in “Girly Bars” – Tabs in excess of $15,000 • Private Business – Employee used company credit card to put $14,000 down payment on a house – Employee bought several $1,500 airline tickets, and canceled the flight to collect the cash refund, which he used to finance his private company – Employee bought $1,500 in thongs at Victoria Secret 12/13/2006 Green Team 81 Expert Testimony - Current Solutions • Only activating the credit card for the duration of the travel • Background credit checks on employees to be entrusted with company funds 12/13/2006 Green Team 82 Expert Testimony – Loose ends left by current solution • Can’t regulate purchases • Company liable for purchases – Employees can’t pay the company back • Must be taken to court 12/13/2006 Green Team 83 Expert testimony – Time and Money spent on problem • • • • ~$25,000 per division per year 20 Divisions ~$250,000 per year for this company Credit card companies dropped the Navy as a customer because of fraud problems 12/13/2006 Green Team 84 Expert Testimony - Data • 2002: 1.4 million Government Travel Cards in use – $ 3.4 billion spent on purchases with these cards • One man made $262,800 in charges on 13 Government Credit Cards 12/13/2006 Green Team 85 Expert Testimony – On C3P • Target “high risk” employees – In the 18-25 year-old bracket • Don’t know how to use credit – Employees with bad credit 12/13/2006 Green Team 86 Appendix B Merchant Commercial Code (MCC) – A specialized code that categorizes a store based on what it sells (e.g. Target and Wal-Mart have the same MCC) – example MCC: 5598 – Snowmobile Dealership Universal Product Code (UPC) – A code that designates a specific product, different for every brand and variation of a product (Lay’s and Pringle’s potato chips still have different UPCs) – Sample UPC: 02248604 Orbit Gum 12/13/2006 Green Team 87 Security - RFID • An embedded antenna that is attached to the chip is used to transfer information stored in the chip's memory • The range of operation is 2.5" to 3.9“ • Information can be written to the card the same way it is read 12/13/2006 Green Team 88 Authorized User Fraud Liability • Liability Options – With the Corporate Card, your company is always protected from fraudulent or unauthorized charges. You select the level of liability for your Cardmembers and establish accountability for payment of charges. • Liability options include: – Expanded Liability Protection Your company is responsible for reimbursing the Cardmember for business expenses and is liable for payment of business charges but is not liable for penalties arising from Cardmembers' delinquency or personal charges. American Express contacts employees with past-due balances to encourage payment. – Selective Liability Protection Your company and your Cardmembers are jointly liable for payment of all charges, and American Express requests payment from your company if the Cardmember does not pay the outstanding balance.* *Visa.com 12/13/2006 Green Team 89