Computer Aided Dining (CAD) Presentation II - Project Feasibility CS410 (Afternoon) http://www.cs.odu.edu/~samin/cs410/ Presentation Outline Introduction Description Wasted Time Defined Survey Project Objectives Pro’s & Con’s Proposed Solution Market 7/26/2016 CAD Competitive Analysis Components Cost Risks Team Resources Current Status References 2 Project Team Project Manager Head of Research Post Mortem Ken Belkofer kbelkofe@cs.odu.edu James Penney penney@cs.odu.edu Albert Ayres aayre001@odu.edu Webmaster/Secretary Sunny Amin samin@cs.odu.edu Marketing Francis Doligosa fdoligos@cs.odu.edu Budget Andrew Good agood@cs.odu.edu Small Business Innovation Research (SBIR) Suwena Tham stham@cs.odu.edu 7/26/2016 CAD 3 Description Societal Problem – Delay of communication between patrons and wait staff causes reduction in patron satisfaction and table turnover Proposed Solution (Goal) – Assist restaurant management in improving communications between patrons and wait staff to minimize wasted time 7/26/2016 CAD 4 Wasted Time Defined Time delay between when patron wants service and when it is delivered 7/26/2016 CAD 5 Perceived Excessive Delays Ot her NA 0% 1% Seat ed Check/ Bill 16% 22% Order Ent rée 21% 13% Appet izer/ Desert 7% Drinks/ Ref ills 20% 7/26/2016 CAD 6 Would/Would Not Use NA No 3% 10% Yes 87% 7/26/2016 CAD 7 Amount of Tip NA More 3% 8% Less 38% Same 51% 7/26/2016 CAD 8 7/26/2016 CAD 9 7/26/2016 CAD 10 7/26/2016 CAD 11 Computer Experience Level NA None 0% 2% B egi nner 11% E x per t 39% I nt er medi at e 48% 7/26/2016 CAD 12 Eat Out Per Week NA 6+ 0% 15% 0-2 54% 3-5 31% 7/26/2016 CAD 13 7/26/2016 CAD 14 7/26/2016 CAD 15 Project Objectives Defined Provide restaurants a tool to provide better service to the patron Provide the patron with a tool that gives them an option that could improve their dining experience Try not to alienate patrons who are not technology literate Provide a tool to help the restaurant make a larger profit 7/26/2016 CAD 16 Objectives Evaluated PRO’s – Increase efficiency – Faster turn over of tables – Reduced order errors – Better/faster service to patrons 7/26/2016 CAD 17 Objectives Evaluated(cont) CON’s – Initial cost – Initial slow down due to patron questions – Rush hour may still cause extended waits 7/26/2016 CAD 18 Proposed Solution If system is used, will solve: – Delay in seating – Delay in – – – – 7/26/2016 Will not solve: – Delay in receiving food communications Delay in ordering Delay in bill payment Forgetfulness Incorrect billing – Inattentiveness – Cleanliness – Rudeness CAD 19 Market Chain Restaurants Casual sit down restaurants Not upscale or fast food restaurants 7/26/2016 CAD 20 Competitive Analysis Competitors – Wireless Waitress Strengths – Directed at a specific area – Can be expanded as needed Weaknesses – Not all inclusive as a restaurant management tool – Return on investment currently unknown 7/26/2016 CAD 21 Functional Components Touch screen (one per table) Kitchen Printer Touch Screen at Hosts Station (Optional) Bar Printer Recp’t Printer Printer Touch screen workstation Computer Aided Dining Server (one per waiting staff station) Internet Cash Drawer 7/26/2016 Maintenance Workstation CAD 22 Cost Analysis Initial Cost 5995.00 – File server with color Monitor, Keyboard, Modem, Linux operating system, POS software, Report printer, all loaded and ready to run – 2 host/wait stations(integrated keyboard and monitor) with receipt printers, one with a cash drawer – One remote kitchen printer and one remote bar printer 7/26/2016 CAD 23 Cost Analysis (cont) Each table top station $939.00 Additional host/wait station $1095.00 Additional cash drawer $165.00 Additional Remote printer $300.00 Price includes 60 day telephone, modem support (Continuing support is $399.00 annually) Complete cabling instructions are provided Products are name brand, i.e.. Wyse, Viewsonic, Epson or Citizen printers, Dot matrix is standard, Thermal is $100.00 extra per printer 7/26/2016 CAD 24 Risks Damage to table top device Refusal of use by patrons Radio Frequency (RF) interference General computer failure Possible theft of table top unit 7/26/2016 CAD 25 Team/Resources State assumptions about resources allocated to this project – – – – – – 7/26/2016 people equipment locations support & outside services manufacturing sales CAD 26 Current Status High-level overview of progress against schedule – On-track in what areas – Behind in what areas – Ahead in what areas Unexpected delays or issues 7/26/2016 CAD 27 References Point of Sale Super Store. POS World. Oct 2002. http://posworld.com/ Wireless Waitress. Computer Resource Group. Oct 2002. http://www.thewirelesswaitress.com Wireless Touch Screen. Viewsonic, Oct 2002. http://www.viewsonic.com/ Quick Seat. 2002. ODU CS410 Spring Class. Oct 2002. http://www.cs.odu.edu/~cpi/cpis2002/quick_seat/ 7/26/2016 CAD 28 Questions? 7/26/2016 CAD 29