Computer Aided Dining (CAD)
Presentation II - Project Feasibility
CS410 (Afternoon)
http://www.cs.odu.edu/~samin/cs410/
Presentation Outline
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Introduction
Description
Wasted Time Defined
Survey
Project Objectives
Pro’s & Con’s
Proposed Solution
Market
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Competitive Analysis
Components
Cost
Risks
Team Resources
Current Status
References
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Project Team
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Project Manager
Head of Research
Post Mortem
Ken Belkofer kbelkofe@cs.odu.edu
James Penney penney@cs.odu.edu
Albert Ayres
aayre001@odu.edu
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Webmaster/Secretary
Sunny Amin samin@cs.odu.edu
Marketing
Francis Doligosa fdoligos@cs.odu.edu
Budget
Andrew Good agood@cs.odu.edu
Small Business Innovation Research (SBIR)
Suwena Tham
stham@cs.odu.edu
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Description
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Societal Problem
– Delay of communication between patrons and wait staff causes
reduction in patron satisfaction and table turnover
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Proposed Solution (Goal)
– Assist restaurant management in improving communications
between patrons and wait staff to minimize wasted time
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Wasted Time Defined
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Time delay between when patron wants
service and when it is delivered
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Perceived Excessive Delays
Ot her
NA
0%
1%
Seat ed
Check/ Bill
16%
22%
Order
Ent rée
21%
13%
Appet izer/ Desert
7%
Drinks/ Ref ills
20%
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Would/Would Not Use
NA
No
3%
10%
Yes
87%
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Amount of Tip
NA
More
3%
8%
Less
38%
Same
51%
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Computer Experience Level
NA
None
0%
2%
B egi nner
11%
E x per t
39%
I nt er medi at e
48%
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Eat Out Per Week
NA
6+
0%
15%
0-2
54%
3-5
31%
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Project Objectives Defined
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Provide restaurants a tool to provide better
service to the patron
 Provide the patron with a tool that gives them
an option that could improve their dining
experience
 Try not to alienate patrons who are not
technology literate
 Provide a tool to help the restaurant make a
larger profit
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Objectives Evaluated
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PRO’s
– Increase efficiency
– Faster turn over of tables
– Reduced order errors
– Better/faster service to patrons
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Objectives Evaluated(cont)
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CON’s
– Initial cost
– Initial slow down due to patron questions
– Rush hour may still cause extended waits
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Proposed Solution
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If system is used, will
solve:
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– Delay in seating
– Delay in
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Will not solve:
– Delay in receiving food
communications
Delay in ordering
Delay in bill payment
Forgetfulness
Incorrect billing
– Inattentiveness
– Cleanliness
– Rudeness
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Market
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Chain Restaurants
 Casual sit down restaurants
 Not upscale or fast food restaurants
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Competitive Analysis
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Competitors
– Wireless Waitress
Strengths
– Directed at a specific area
– Can be expanded as needed
Weaknesses
– Not all inclusive as a restaurant management tool
– Return on investment currently unknown
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Functional Components
Touch screen (one per table)
Kitchen Printer
Touch Screen at Hosts
Station (Optional)
Bar Printer
Recp’t Printer
Printer
Touch screen workstation
Computer Aided Dining Server
(one per waiting staff station)
Internet
Cash Drawer
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Maintenance Workstation
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Cost Analysis
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Initial Cost
5995.00
– File server with color Monitor, Keyboard, Modem,
Linux operating system, POS software, Report printer,
all loaded and ready to run
– 2 host/wait stations(integrated keyboard and monitor)
with receipt printers, one with a cash drawer
– One remote kitchen printer and one remote bar printer
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Cost Analysis (cont)
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Each table top station
$939.00
Additional host/wait station
$1095.00
Additional cash drawer
$165.00
Additional Remote printer
$300.00
Price includes 60 day telephone, modem support
(Continuing support is $399.00 annually)
Complete cabling instructions are provided
Products are name brand, i.e.. Wyse, Viewsonic, Epson or
Citizen printers, Dot matrix is standard, Thermal is
$100.00 extra per printer
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Risks
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Damage to table top device
 Refusal of use by patrons
 Radio Frequency (RF) interference
 General computer failure
 Possible theft of table top unit
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Team/Resources
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State assumptions about resources allocated
to this project
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people
equipment
locations
support & outside services
manufacturing
sales
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Current Status
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High-level overview of progress against
schedule
– On-track in what areas
– Behind in what areas
– Ahead in what areas
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Unexpected delays or issues
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References
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Point of Sale Super Store. POS World. Oct 2002.
http://posworld.com/
 Wireless Waitress. Computer Resource Group. Oct
2002. http://www.thewirelesswaitress.com
 Wireless Touch Screen. Viewsonic, Oct 2002.
http://www.viewsonic.com/
 Quick Seat. 2002. ODU CS410 Spring Class. Oct
2002. http://www.cs.odu.edu/~cpi/cpis2002/quick_seat/
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Questions?
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