PPS: Parking Payment Solution
2 November 2005
Shawn Melton, Josh Platon, Marco Carrion, Marcus Still, Patrick Hines, Richard Medina
Presenter

Shawn Melton




Green Group
4th year Computer Science Major Old
Dominion University
Computer Engineering Minor
Marketing Lead
Assistant Webmaster
PPS
2 November 2005
2
Introduction
Green Group
PPS
2 November 2005
3
Overview







Team Elements
Problem Elements
Solution Elements
Functionality Diagram
Competition
Risk
Cost
Green Group
PPS
2 November 2005
4
Team Elements
Green Group
PPS
2 November 2005
5
Team Elements





Expert: James Long
 Director of Parking Services
Matthew Botzler
 Parking Services Appeals Committee
Meeting twice a week
Reporting to Janet Brunelle
Patrick Hines is Project Manager
Green Group
PPS
2 November 2005
6
Problem Statement

Old Dominion University’s students, faculty
and staff must go through a inefficient
process in order to make Parking Services
payments and appeals.
Green Group
PPS
2 November 2005
7
Problem Characteristics






Long waiting lines exist
No Student decal payment
Forms must be filled out
The building is small
Hiring more employees doesn’t help
Online purchasing allows automation
Green Group
PPS
2 November 2005
8
Survey Results





187 Students, Faculty, and Staff
71.7 % waited 15 min. or more
98.4 % wanted online purchasing
90.9 % have had parking decal
47.6 % have paid parking fine
Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday
October 29,2005
Green Group
PPS
2 November 2005
9
Market



University Parking Services
Specifically, those with Banner
Beta testing at Old Dominion
Green Group
PPS
2 November 2005
10
Solution


PPS: Parking Payment Solution
Allows online parking payments




Decals
Citations
Appeals automated
Registration online
Green Group
PPS
2 November 2005
11
Solution Characteristics
•
•
•
•
Communication interface to Banner
Decal printing
Reduce forms through automation
Receipts printed after purchase
Green Group
PPS
2 November 2005
12
Wait for
processi
ng
Through
mail, faculty
& staff only
Already registered
Send
forms and
payment
Get
Permit
Form
Register
Your
vehicle
Parking
Services
receives
payment
New Decal is
issued
Take to
parking
building
Wait in line
Receipt is
given
Green Group
PPS
2 November 2005
13
User Log In
ID
Password
Select
Faculty
Staff
Student
Type of decal
Commuter
Resident
Enter Form
of
SUBMIT
Form
Parking Services
Receives form
And payment
Print Decal
And Receipt
Payment
Green Group PPS
2 November 2005
14
Client parks
illegal
Client receive
the ticket on the
windshield
Ticket worker gives
the illegal parking
car a ticket
The database sends a
red flag to the account
and registrar’s office
after 7 days and places
a hold on the account.
Client writes
out a check for
parking
services.
Ticket worker
inputs the ticket
and the info into
the database
Pay ticket at
parking
servers’ office
Pays ticket
through mail
Client has to go
to the Parking
Servers’ Office.
Client waits in
line.
Client mails
payment
through mail.
Parking
services office
receives
payment.
Parking service
office enters
student
information.
Green Group PPS
Parking service
office enters
payment
information.
2 November 2005
Parking services
office removes
the hold from
the account
15
Parking services
office sends a
notice to
registrar’s office
to remove the hold
Registrar’s
office removes
the hold from
the account.
Client parks
illegal
Client receive
the ticket on the
windshield
Ticket worker gives
the illegal parking
car a ticket
The database sends a
red flag to the account
and registrar’s office
after 7 days and places
a hold on the account.
Client login to
their account
Client chooses
“Fine Payment
Option”
Green Group PPS
Client selects
fine or fines.
Client prints
or saves
receipt
Parking
services office
receives
payment.
Parking service
office enters
student
information.
Ticket worker
inputs the ticket
and the info into
the database
Parking service
office enters
payment
information.
2 November 2005
Parking services
office removes
the hold from
the account
16
Client chooses
payment
method.
Client enters
payment
information.
Parking services
office sends a
notice to
registrar’s office
to remove the hold
Registrar’s
office removes
the hold from
the account.
Current Appeal
Method
New appeal
Method
User logs in with ticket number,
account number, plate number,
or permit number
Client must travel to parking
services
Client picks up an appeals form,
fills out his name,address,
Ticket number,
and reason for the appeal
O.D.U. database checked to verify credentials
User prompted to enter appeal request,
decal request,
or fine information
Client waits in line
Client turns in his appeal form
ODU populates web forms to
display ticket, permit or account
information
Client waits 10 business
days for appeals committee
to meet, and decide on
verdict of their ticket
Appealed
Ticket is fully appealed
Information sent real-time to
ODU database
Denied
Client must travel to parking services
Client waits in line
Receipt given
Client pays ticket in full,
or reduction given by
parking services
Confirmation number
and screen presented
Green Group PPS
2 November 2005
17
What our system can’t solve



Green Group
Can’t reduce parking fees
Can’t increase the success of parking
fine appeals
Can’t make it easier to find a parking
space
PPS
2 November 2005
18
Should it be done?

Pros




Green Group

Automated payment
for fines or decals
Person doesn’t have
to be on campus.
Automated interface
with Banner.
Reduces paperwork.
PPS
Cons



Parking Services
hires staff to
update/track new
system.
No big financial
incentive.
Requires cooperation
with OCCS.
2 November 2005
19
Goals
•
•
•
•
•
Set-up online payments
Ensure proper security
Make system user-friendly
Have automated appeal system
Offer online user tutorial
Green Group
PPS
2 November 2005
20
Functionality Diagram
Third Party Credit
Card Verification
Software
User
Connection to
Windows
Secure Server
Printed
Receipt and
Customer
Pickup at
Parking
Services
Center
Java GUI
Application
Green Group
PPS
2 November 2005
21
Sample GUI
ODU Parking Payment
System
Welcome
User name :
Password :
Green Group
PPS
UIN (University
ID Number)
7-10 characters
composed of
letters and
numbers
2 November 2005
22
Competition Matrix
Company
Online
parking
services
Payment
of decals
online
Payment
of
citations
online
PPS:
Parking
Payment
Solution
X
X
X
T2 Systems
X
X
X
Complus
Data
Innovations,
Inc.
X
X
X
EZ Permit
X
X
Automated
appeals
online
X
Interface
website
with
Banner
X
Vehicle
registration
X
User
assistance
X
http://www.t2systems.com/
http://www.govtech.net/magazine/story.php?id=95447&issue=10:1997
Green Group
PPS
2 November 2005
23
Risk Rating System
Green Group
PPS
2 November 2005
24
Risks
Risk #
Risk Description
Risk Mitigation
1
Losing Security on the Web Site
SSL security certificate
2
Parking Services Rejection of Online Payment structure
James Long desires online system
3*
OCCS refuses to allow an interface to the Banner system
Separate Database independent of
Banner
4*
Not meeting the budget
Using strict scheduling
5
The web site is not user friendly
Online Tutorial
6*
System goes down, back up data needed
Separate back-up server
7
Privacy invaded
Require secure accounts
8*
Database interaction fails
Separate back-up router
Green Group
PPS
2 November 2005
25
Component Costs

Windows Server : $89 per month



$89 * (6 months for initial setup) = $534
Sun Java Studio Standard (10 User
Licenses) : $6950
Intellicharge 5 user license : $1195
http://www.managemore.com/intellicharge/
http://store.sun.com/CMTemplate/CEServlet?process=SunStore&cmdViewProduct_
CP&catid=104023
Green Group
PPS
2 November 2005
26
Customer Costs




Team paid hourly
Hourly rate of $16
6 members in group : $46080
Customers of Parking Services

$2 charge for PPS to use online payments
http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3
E5265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static
Green Group
PPS
2 November 2005
27
University Study


No university in Virginia offers PPS
James Madison’s system


Through T2 Systems
VCU, UVA and VT have partial payments
http://web.jmu.edu/parking/wptermsofuse.asp
Green Group
PPS
2 November 2005
28
Review







Team Elements
Problem Elements
Solution Elements
Functionality Diagram
Competition
Risk
Cost
Green Group
PPS
2 November 2005
29
Conclusion
Green Group
PPS
2 November 2005
30
Works Cited

Windows Server :
http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3E5
265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static

Intellicharge Credit Card Verification Software :
http://www.managemore.com/intellicharge/

Sun Java Studio Standard :
http://store.sun.com/CMTemplate/CEServlet?process=SunStore&cmdViewProd
uct_CP&catid=104023
Green Group
PPS
2 November 2005
31
Works Cited






Survey of Old Dominion Students
 Provided for you with slides
Parking Services/Online Processing
http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/home
http://www.nacha.org/news/Stats/stats2004/3rd%20Quarter%202004.pdf
http://www.shu.ac.uk/schools/cms/teaching/rh1/ebiz/online_paym
ent_processing_basics.htm
HTTPS :
http://www.globalscape.com/products/ftp_servers.asp?CMP=KNCBC
101504
Green Group
PPS
2 November 2005
32
Works Cited

Universities’ Parking Services pages:









Green Group
http://web.jmu.edu/parking/wptermsofuse.asp
http://www.vims.edu/sms/catalog/catalog9697/stufac.html#parkin
g
http://parking.cnu.edu/decals.html
http://www.gmu.edu/univserv/parking/index.html
http://www.umw.edu/publications/adjuncthbk_gp/cgps_administrat
ive_inform/parking.php
http://www.virginia.edu/parking/citations/pay.html
http://facilities.vt.edu/ot/parking.asp
http://www.bsv.vcu.edu/vcupark/studentrates.htm
http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/vb_enfo
rcement
PPS
2 November 2005
33
Works Cited

Competitors:




http://www.geotrust.com/
http://www.t2systems.com/
http://www.govtech.net/magazine/story.php?id=95447&issue=10:
1997
Resources cont’d:

Green Group
http://www.globalscape.com/products/ftp_servers.asp?CMP=KNCBC101504
PPS
2 November 2005
34
Works Cited

Interview with James Long : Conducted Monday
October 17, 2005 at approx 2:30 P.M.
Old Dominion University
Director : Parking and Transportation Services
Phone : (757) 683-4004, Fax : (757) 683-3194
Email : jlong@odu.edu

Green Group
Student/Faculty/Staff Survey : Survey given out to 187
people between Friday October 14, 2005 to Monday
October 29,2005
PPS
2 November 2005
35