Superior Infrastructure – Phase One
Lenora Chapman & Michelle Stevenson Presenting
Physical, human, procedural, and financial
Strengths (Selected)
Strengths
Strong commitment to become Tier One
Foundational elements are in place
Broad base of knowledgeable staff
Simple, flexible and stable budget process with data driven revenue projections
Master plan and effective oversight
Preventive Maintenance Program for facilities
Flexibility to establish decentralized IT structures and resources
Opportunities and Threats (Selected)
Opportunities
Strong regional economy and unique demographics
State and UT System funding mechanisms support some priorities
External fundraising to provide additional revenue sources
Public-private partnerships to leverage existing resources
Best Practices (Selected)
1. Assemble a Task Force to review budget allocation models
Sample metrics: U’s using the following models-incremental, zero-based,
formula based, performance based, responsibility center management, and
hybrid
2. Create a built environment that is both visually attractive and
functional and that is flexible to meet multiple needs
Sample metrics: APPA Award for Excellence, Facilities Condition Index
3. Formally engage in continuous review and improvement of
business processes, adjusting for university growth and strategic
direction(s)
Benchmark: Emory U, U of Illinois
4. Establish an institutional mechanism to lead, communicate, and
manage change
Benchmark: Members of the Network for Change and Continuous Improvement
Organization
Key Recommendations (Selected)
1. Adopt a new budget allocation model that aligns limited
resources with UTSA strategic goals
2. Allocate resources needed to attain state-of-the-art facilities
3. Establish a Business Process Improvement Governance
structure and office
4. Designate a position or organizational unit that is responsible
for leading the university in change management.
5. Establish a Technology Steering Committee charged to
identify ways to enhance technology infrastructure and
services using innovative solutions for research computing,
course delivery, and classroom equipment.
UTSA can refine the allocation of limited resources
Expected timeline: 3 years
Analyze
and Plan
Integrate,
Train,
Guide
Adopt a Hybrid
Model for
Budget
Allocation
Budget allocation should:
1. align resources with UTSA
priorities
2. be supported by reliable data
and analysis
3. provide budgetary
transparency
4. incentivize revenue growth
and cost effectiveness
5. provide fiscal accountability
and resource management
UTSA can enhance campus facilities
Success = Build + renew + maintain
Conduct a
comprehensive facility
condition & needs
assessment
Establish capital renewal
plan to meet funding
requirements
Fully fund facilities
operations to eliminate
$500K+ deficit
Complete landscape
master plan, pavement
and lighting assessment,
& conservation plan
UTSA can optimize
business processes
UTSA can advance administrative excellence
Change Management is Critical
Step 2:
Designate
Leader/
Unit
Step 1:
Task Force
Step 3:
Gather
UTSA
data
Step 4:
Benchmark
Change Management
Establish, implement, and
oversee a uniform methodology
to communicate and manage
change at UTSA
Step 5:
Develop &
Implement
at UTSA
UTSA can be a leader in technology infrastructure
Develop a long-term strategy to
assess and meet UTSA strategic
goals.
Critical elements include:
• Focus on both physical infrastructure and
support services
• Evaluate and address needs for research
computing, classrooms, teaching laboratories,
online & hybrid courses, and business
applications that support these functions
• Provide organizational support to college-level
technical staff