Science or Fiction? ICT in the future of Government service delivery
Slide 1
Title Slide.
“We tend to overestimate the short term impact of technology and underestimate the long term
impact.” Dr Francis Collins.
Slide 2
Some things are sure...
Images:
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Rugby World Cup 2011 logo
James O’Connor screenshot
William Webb Ellis Cup
Slide 3
Some are not
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Mobility
Simplicity
Security
Privacy
Social
Ubiquity
Accessibility
Screenshot from the Australian Government Draft Strategic Vision for the Government’s use of ICT:
This figure show how the three strategic priorities and six strategic actions of the vision align to
support the objective of increased public sector productivity.
1. The strategic actions aligned to the strategic priority “Deliver better services” are “Building
capability” and “Enabling better services”.
2. The strategic actions aligned to the strategic priority “Engage openly” are “Collaborating
effectively” and “Creating knowledge”.
3. The strategic actions aligned to the strategic priority “Improve Government operations” are
“Investing optimally” and “Encouraging innovation”.
An arrow leads from this screenshot to text reading:
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Simple, easy to use online services
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Personalised services
Simplified Government websites
Automated processes and services
Slide 4
Mobility
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Dec 10: 8.2 million mobile handset subscribers
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increase of 21% from June 2010.
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Data download on mobiles Oct-Dec 10: 4,029 Tb
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Dec 10: 12% of searches on Google were via a mobile
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Mar 11: smart phone penetration 35% of online Aussies
Australian Bureau of Statistics (ABS) diagram titled “Proportion of subscribers by connection type”.
Text description taken from the ABS website reads:
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At the end of December 2010, there were 10.4 million active internet subscribers in
Australia (excluding internet connections through mobile handsets). This represents annual
growth of 16.7% and an increase of 9.9% since the end of June 2010.
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The phasing out of dial-up internet connections continued with 93% of internet connections
being non dial-up. Australians also continued to access increasingly faster download speeds,
with 81% of access connections offering a download speed of 1.5Mbps or greater.
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Digital subscriber line (DSL) continued to be the major technology for connections,
accounting for 43% of the total internet connections, followed closely by mobile wireless
(40% of total internet connections). However, the DSL percentage share has decreased since
June 2010 when DSL represented 44% of the total connections.
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Mobile wireless (excluding mobile handset connections) was the fastest growing internet
access technology in actual numbers, increasing from 2.8 million in December 2009 to 4.2
million in December 2010.
Slide 5
Simplicity
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Short attention spans online:
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Almost 90% of clicks come from the first page of Google results
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Many government services are only needed occasionally
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Common interfaces are preferred
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Tell us once
Web/mobile apps are easier to build than monolithic applications. Accompanying screenshot of
Apps Starter Kit showing logos of many apps.
Google doesn’t set out to create feature rich products.
Google designs:
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Useful
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Fast
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Simple
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Engaging
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Innovative
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Universal
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Profitable
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Beautiful
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Trustworthy
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Personable
Slide 6
Security
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The Cyber White Paper: Connecting With Confidence
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@cyberwhitepaper
ABS – “Conceptual Framework for Cybercrime”
Diagram of the National e-Authentication Framework. Alt text: “The National e-Authentication
Framework comprises the Framework itself , management and executive summaries and a suite of 4
better practice guidelines: Volume 1 Identity e-Authentication, Volume 2 Website Authentication,
Volume 3 e-Authentication Implementation Models and Volume 4 Strategy & Positioning. In addition
the Framework provides the following supporting resources: schedules of recommended registration
approaches and e-authentication mechanisms and management approaches, website authentication
mechanisms, standards that underpin the Framework, an online e-authentication risk assessment
tool and e-authentication schemes services and initiatives.”
Security features:
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Authentication
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Non-repudiation
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Data Integrity
Screenshot: cover of “Hackers, Fraudsters and Botnets: Tackling the Problem of Cyber Crime”, The
Report of the Inquiry into Cyber Crime, House of Representatives, Standing Committee on
Communications.
Speaker’s notes: The National e-Authentication Framework (NeAF) will assist agencies, jurisdictions
and sectors in authenticating the identity of the other party to a desired level of assurance or
confidence.
AF encompasses the electronic authentication (e-authentication) of the identity of individuals and
businesses dealing with the government, on one side of the transaction, as well as the
authentication of government websites on the other side.
The NeAF positions e-authentication within the broader context of an agency’s approach to identity
and risk management and provides guidance on developing the processes and technology required
to provide the desired level of confidence.
While the Framework supports an agency-specific model where each agency develops its own,
separate, technology solution, it recognises and accommodates broader sectoral and whole of
government e-authentication initiatives. These are supported through the re-use of existing
authentication credentials and consideration of a variety of identity management frameworks.
The NeAF was endorsed by the Online and Communications Council in December 2008.
Slide 7
Privacy
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TUO Technical Pilot
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No central database
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Agencies can’t pass information to each other
Images: ACMA logo; family with caption "Tagged"; Cyber Smart logo.
Screenshot of Privacy Commissioner fact sheet "Mobilise your Mobile Phone Privacy".
Slide 8
Social
Infographic of Australian Government social media adoption. Images and information presented
includes:
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Text reading “34 sites on govspace.gov.au”; accompanying image of the WordPress logo. A
graph of govspace visitor statistics from April 2010 to August 2011 shows a clear increase in
visitors over time; accompanying text reads “400,000 visitors per month”.
Data.gov.au logo; accompanied by text reading “700 datasets”. Accompanying graphic of
Dunny Directories app, with text reading “12 apps”.
Image of AGIMO Blog tag cloud taken from agimo.govspace.gov.au. Accompanying text
reads “128 posts” and “AGIMO Blog comments: 1,274 approved, 1,370 spam, 10,014 autoblocked”.
Text reading “#gov2au: 12,970 tweets, 34/day”. Accompanying chart breaks down most
popular contributors to #gov2au: Craig Thomler, sherro58, piawaugh, trib, zBeer, chieftech,
DavidBromage.
Image of Facebook logo; accompanying text reads “38% of Australians use #socmed >3
days/week”.
Text: “ACT Election quotas equivalent to Twitter users: 3.5”
Images of YouTube logo and Department of Immigration and Citizenship ImmiTV logo.
Accompanying text reads “144 videos, 530k views”.
Image of Twitter bird; accompanying text reads “96 Aus Gov Twitter accounts” and “
“Followers of @JuliaGillard: 126,128”.
RSS icon with accompanying text of “367 Aus Gov RSS feeds”.
Text reading “421 days since Declaration of Open Government”.
Slide 9
Ubiquity
Image: Millennium Falcon approaching Cloud City
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Always on
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Available everywhere
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Private cloud or public crypto?
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Device independent
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Open Source
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Multi-lingual
Online services are already a practical necessity in everyday life because there are so many basic
transactions that are exclusively or preferentially performed online. Access to the internet is already
a matter of social inclusion.
Slide 10
Accessibility
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Households in 2008-09:
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62% broadband
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72% internet
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78% Computer
Centrelink 2009-10:
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7.02m customers
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85m website visits
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113.8m letters to customers
Image: WCAG 2.0.
All Australian Government websites to implement WCAG 2.0 to meet the middle level of
conformance (Double A) over a four-year period.
ABS Graph: Household Computer or Internet Access: Proportion of Households – 1998 to 2008-09.
Text description from the ABS website reads: “According to the 2008-09 MPHS, 72% of Australian
households had home internet access and 78% of households had access to a computer. Between
1998 to 2008-09, household access to the internet at home has more than quadrupled from 16% to
72%, while access to computers has increased from 44% to 78%.
The number of households with a broadband internet connection increased by 18% from the
previous year, to an estimated 5.0 million households. Broadband is accessed by close to two-thirds
(62%) of all households in Australia and 86% of all households with internet access. A small
proportion of respondents (2%) did not know the type of their internet connection at home.”
Slide 11
Image: droids.
These are not the droid’s we’re looking for.
Questions?