Computers and Business,
Finance, and Marketing
Week 11
Topics
 International
business
 Industrial
development
 Retail
 Banking and
Finance
 Stock market
 Advertising
 Marketing
 Job force
 Telework
 Employee
monitoring
 Manufacturing
Retail
Kiosks
Point-of-sale terminals
Debit cards
Social computing
Electronic data interchange
Online Purchasing
Banking and Finance
Cashless society
Phone transfers
ATM
Debit card
E-cash
 On-line sales and
banking
Stock Market
Share tracking
Wireless transactions on
trading floor
Online trading
Manufacturing
Robotics
Multimedia
Computer Aided
Design/Manufacturing
Just-in-time manufacturing
Virtual reality
Advertising and Marketing
Television
Radio
Print
Internet
Goals of Technology
Increase productivity
Reduce resources needed
to complete tasks
Improve standard of living
Improve efficiency
Increase reliability
Usual Result of
Technological Advances
Cost of product goes down
Market expands
Jobs are created
 new types
 more workers of each
type
Society and Changing
Technology
Higher standard of living
Better services
Better goods
Potential for higher
incomes
Production of goods is
more knowledge based
Changing Nature of Work
Elimination of jobs
Creation of jobs
Reduced work hours
More leisure
Increased need for training
Computer vs Other
Technologies
Eliminate wider variety of
jobs
Eliminate more high skilled
jobs
Pace of improvement in
speed and capacity is much
faster
Continual retraining
Job Creation
Programmers
Computer repair people
Trainers
Cable guy
Network guy
Telemarketers
Webpage Design/Maint
Income and Productivity?
Hourly wages dropped
Work less to do same thing
Productivity increases
Efficiency increases
Lower wages? Increase
business? Lower costs?
Jobs of the Future
Knowledge of some type of
computer technolgy
Fewer jobs for people with
lower skills and education
Pay level
 high - highly skilled
 low - no skill
Make transition to new
Computers and Job
Hunting
Fastest growing
occupations through 2014
 computer scientists
 computer engineers
 systems analysts
 network specialists
Growth in Employment
IT personnel
Computer operators
Computer technicians
Systems analysts
Programmers
Database administrators
Finding that Job
Job-search service on
Internet
 Regional info
 Advice
 Interview help
 Resume help
Telework
Work away from normal
office
Utilize
 Email
 FTP
 Video conferencing
Benefits to company
Reduced overhead
Skill retention
Increased productivity
Reduced absenteeism
Improved morale
Benefits to Employees
No commute time/costs
Reduced clothing costs
Reduced child care costs
Greater freedom
Decreased distractions
Flexible location
Benefits to Everyone
Reduction of traffic
Reduction of costs of
transportation
infrastructure
Reduction of environmental
damage
Telework Job Attributes
Large degree of autonomy
Intrinsically satisfying
Routine communications
Agreed job specs and time
tables
Involve travel
Require quiet time to think
Problems
Isolation
No direction from supervisor
Low morale
Work too little or too much
Reduced opportunities for
advancement
 Reduction in important inter-office
communication
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Changing Business
Structures
 Trend towards smaller
businesses and independent
consultants
 Company loyalty and
identification decreases
 Decreased need for middle
management due to better
tools
Employee Monitoring
Creation of new ways to
monitor
Old ways are more efficient
Employee Monitoring
Methods
 Electronic - details of
performance (keystrokes, time
spent)
 Physical surveillance
 Customer service telephone
work
 Access to info (files, email,)
Health Issues
Radiation (less today)
Wrist problems
Repetitive Strain Injury
Blurred vision
Responses to Health
Issues
Ergonometric solutions
Role of management in
supervision
Legal issues - lawsuits
E-Commerce
 Major model alteration of provision
of goods and services
 Customer driven and controlled
 Aimed at cutting costs
 Improved quality of goods and
services
 Increased speed of service delivery
New Methodology to..
Address the needs of
organizations
Identify requirements of
merchants
Elevate the desires of
customers
Buying and Selling
Information
Products
Services
Applications
 Communications on demand
 Remote banking
 Procurement and purchasing
 Online marketing and
advertising
 Expanded home shopping
Common Business
Services
Security
Authentication
Electronic payments
Online directories
Online catalogs
Data storage backups
Message and Information
Exchange
Email
FTP
Electronic data interchange
Electronic funds transfer
Transaction capture
Delivery tracking
Pillars of E-Commerce
Support
Universal Access
Public Policy
Legal Issues
Privacy Issues
Technical Standards