Jin Hui Lu
Professor. Pinard
CEP 121.2292
Fall 2008
October 10 2008
My Accomplishments
For most people, accomplishment might be a great achievement in skill or knowledge. I
have two accomplishments related to my working experiences. Even though they might not be so
important in some people’ opinion, I think they are quite important for my future career. These
two accomplishments involve various working skills, such as outstanding customer service skill,
communication skill, and marketing skill. I believe these skills can assist me to achieve my goals
in marketing and customer service in the future.
I have been working as a waiter for almost three years. From my working experiences in
restaurant, I have achieved a few skills about how to be a good waiter that have illuminated me
to be successful in other fields. The first skill is to find out the key element that blocks your
process to be better in working. According to being a waiter, the key is to study menu and
control many other related knowledge about food. What I mean by studying the menu is that
waiters should not just remember all the dish names but try to know how the chefs will prepare
each meal, such as what kind of materials they will use and how much time they need for each
dish. There are three benefits for waiters to study the menu. Firstly, waiters can be much better in
managing time to serve customers step by step than those who are not familiar with menu. It is
very important for waiters to have a time managing skill because while taking care of many
tables at the same time waiters need to make sure every customer’s dishes are ordered, served,
and paid on time. Otherwise, their services will get messed up. Complaining, arguing, or refusing
to pay check or tips will follow after. Second, knowing menu, a waiter can make an accurate
explanation about the food for the customers, such as the differences among dishes, and the
characteristic of each dish. Third, knowing the menu, a waiter can help customer to make a
choice about what they are going to order according to their favors, tastes, customs, and even
their emotions on that day.
People should try to be an expert in their fields and control professional knowledge
related to their jobs. Another important skill I practiced is how to control my personal feelings
and be very patient to our customers. Although sometimes I can’t prospect an unreasonable
request from customer and I am really angry about the person, I have to make a very generous
response. If I offer a bad service for them, they will feel very disappointed and might get angry.
“Customer is always right.” I understand that customers come to the restaurant to enjoy their
time and meals, so I always try my best by respecting our customers and satisfying their needs.
Working efficiently is also important. I practiced to work fast by paying attention to any
movements I made. I tried to walk fast, take more plates, understand customers one time, avoid
any mistake, and save energy. I pay attention to everybody and respond them with fast service.
Then, my customers feeling they are being taken care of. My fast and accurate services impress
our customer and leave them a comfortable dining experience. I believe that “A good meal will
be destroyed by an awful waiter, but an awful meal could be served wonderfully by a good
waiter.”
I used to work as a salesman in selling sports utilities. I have learned a few sales
knowledge and skills. For me, the basic thing for a salesman is being sensitive to his or her
products and customers. Because salesmen can’t force customers to like their products, they
should make a careful choice of their products to favor their customers. It requires people to
make a careful and complete market search, and to study their products. Before selling a new
product, I tried to found out what the advantages and disadvantages of my products, and how
people will respond to them. Learning and sensing are always very important for a salesperson.
In this diverse society, people have their different flavors of choosing products. Their choices
depend on their age, gender, ethnic groups, or social class. As a salesperson, I always tried to
persuade and convince our customer to buy our products. Because I know my products very
well, I can pick a proper product for them according to their differences.
It is very difficult for a salesperson to sale a right product for a right customer, experience
is very important for a salesman. Interpersonal communication is also a fundamental skill for a
salesperson. I wasn’t aware of how to communicate with my customers. After being a salesman,
I felt standard interpersonal communication is necessary for me when I negotiate with my
customer. I always tried to use a standard oral communication to talk with my customers and be
very careful about my manner and behavior. I know my behavior also is also part of my
products, and my behaviors will influence my products bad or good.
Another method for a successful salesperson is having a sensitive awareness about any
change happened to the market. It is the most difficult skill for most people. I must be aware of
myself, my products, customers, and the response of my product in the marketing because it is an
important way to maintain and increase my product’s competitive power in the market. For
example, when my customers complained about my product’s quality, I would consider it
seriously and investigate the true reason of their complaining, whether the quality is really low,
customers are not satisfied with the price, or some other reasons.
Being a salesman in the market is the same as being a student in the school in some
sense. As a student in college, I never felt my knowledge is enough; as a salesperson, I always
tried to discover new skills in the marketing field. My knowledge is never enough for me to be a
salesman I feel it is not easy to be a successful salesman, because the marketing and customer are
always changing I conclude a few of skills about how to be a good salesman and I believe they
will be very useful for me to develop my future career in the marketing field.
I am looking forward to working in the marketing and customer service field after I
completed my bachelor degree. I deeply feel that I must develop my basic knowledge and
concept which relate to my jobs; then I can use knowledge as tools to identify the consequences.
Therefore, I can make a right response and adjustment to solve the incident in my jobs. After I
worked as a waiter and salesman, I have learned the interpersonal communication skill, customer
service skill, and marketing skill. These skills will help me in my future career.
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