September 26th, 2005
Aaron J Hudson
AMM 101
Dr. Silverman
Chapter 7: Review Questions
1. A manager is an individual who coordinates an organization’s resources to
achieve the goals of the organization.
2. The mission of a neighborhood restaurant would be to provide a quality food and
service to the neighborhood’s residents. For the Salvation Army, it would be to
collect enough donations to make a difference in the world. An objective for the
restaurant might be to send out surveys to the neighborhood, collect information
on the favorable foods of the neighborhood, and prepare a menu to accommodate
the residents. An objective for the Salvation Army could be to allow the public to
see how their donations have been put to use. If the public sees the benefits of
their donations, they will continue to donate.
4. A strategy is the broadest set of plans that develops a guide for major policy
setting and decision making. A strategy can cover a 5-year span. A tactical plan
is on a smaller scale compared to that of the strategy and is developed to
implement the tactics set forth in the strategy. This plan usually covers a length
of about 1 year. The operational plan is designed to carry out the details of the
tactical plan. Also spanning over the length of a year, the operational plan is set
to accomplish the specific objectives of an organization. The common factor of
the strategy, the tactical plan, and the operational plan is that they are all geared to
accomplish and complete the same organizational goal.
5. A manager organizes all aspects of the company to accomplish the end goal
efficiently and effectively. This is done to maintain order and control in
producing a service or product. A well organized production line leads to
dependable and quality service and products.
6. Money is not the only motivation of employees. Another motivation may be to
get ahead in a company. Managers need to do an effective job in appealing to all
of his/her employees’ motivations. If this is accomplished, employees will be
content and satisfied. Content and satisfied employees will lead to profitable
production of services and products.