UNIVERSITY OF NORTH CAROLINA WILMINGTON
NETWORKING TECHNICIAN (12210)
COMPETENCY ASSESSMENT WORKSHEET
Division/Department
Position #
Employee:
Networking Technician
Description of Work: Positions in this banded class perform technical work in the installation, maintenance and repair of voice, data and video
network systems and other related network technologies. The work may also involve the installation, configuration, troubleshooting and repair of data
circuits, lines and switches. Positions in the Technician class resolve network-related work requests and may perform a review before a project is
started or during a project to ensure adherence to technical specifications and/or agency/institutional standards. Work is generally performed
according to established specifications. Work involves using an understanding the operational needs of the organization. Troubleshooting may be
performed on-site or through the use of network monitoring/diagnostic tools. Complex network problems are escalated to the Analyst or Specialist
class, or to vendors as appropriate. Positions may involve specific physical requirements, such as transporting or moving equipment of considerable
weight, as well as adhering to specific safety rules, practices and regulations.
Note: Competency statements are progressive and not all competencies apply to every position/employee. Evaluate only those that apply.
Contributing
ROLE DESCRIPTIONS BY COMPETENCY LEVEL
Journey
Networking Technician Competency Assessment Worksheet Rev 12/4/2014
Advanced
1
Competency
Technical Knowledge-
Contributing
Journey
Advanced
Ability to follow standard
operating procedures and
established guidelines using
routine techniques.
Knowledge of network
hardware and software
operation, integration of
operating systems and
platforms and components of
technology to diagnose routine
problems.
Understanding of the impact of
new technologies on current
systems.
Knowledge of data security
requirements.
Position
Level
(C) (J) (A)
Employee
Level
(C) (J) (A)
Position
Level
(C) (J) (A)
Employee
Level
(C) (J) (A)
Knowledge of data security
requirements.
Ability to understand and
apply common industry
standards such as BISCI
guidelines and National
Electrical Code guidelines.
Knowledge of data security
requirements.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Advanced
Ability to assess or help
assess customer needs using
an understanding of the
standard technology and
systems in place.
Ability to implement a variety
of solutions following
standard operating procedures
and documentation.
Ability to understand the root
cause of a problem and not just
the symptom to develop
solutions.
Technical Solution
Development-
Applied knowledge of
electrical codes and project
site requirements.
Ability to spot trends in
recurring problems and assist
in developing solutions.
Ability to make suggestions for
technical modifications to
prevent future problems.
Ability to make decisions on
appropriate course of action for
unusual problems.
Networking Technician Competency Assessment Worksheet Rev 12/4/2014
2
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Technical Support-
Ability to independently
resolve routine problems.
Ability to perform limited
diagnostics on assigned
hardware and software.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Planning and Organizing-
Ability to work independently
to complete assigned tasks.
Journey
N/A
Advanced
Position
(C) (J) (A)
Employee
(C) (J) (A)
Position
Level
(C) (J) (A)
Employee
Level
(C) (J) (A)
Position
(C) (J) (A)
Employee
(C) (J) (A)
Position
Level
(C) (J) (A)
Employee
Level
(C) (J) (A)
N/A
Journey
Advanced
Ability to work independently
with minimal supervision.
Ability to lead, plan and
organize the work of others.
Ability to determine the tools
and equipment necessary for
an assignment.
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Advanced
Project Management-
Ability to interact as a
productive member on a
project team by completing
assigned tasks.
Ability to complete a
significant piece of a large
project.
Ability to develop a project plan
and manage technical projects
involving the work of others
Weight:
Discussion/Justification including observations or measures:
Competency
Contributing
Journey
Consultation Skills-
N/A
Ability to communicate with
Networking Technician Competency Assessment Worksheet Rev 12/4/2014
Advanced
Ability to assess user needs and
3
customers to discuss
alternative technical solutions.
recommend small-scale
solutions.
Ability to convey technical
needs and solution options to
senior decision-makers.
Weight:
Discussion/Justification including observations or measures:
Training & Education
Special Note:
This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA.
Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.
Ability to create and maintain collegial working relationships with customers and co-workers, contribute to a positive and inclusive
work environment, and serve as a productive team member is expected in all positions.
Networking Technician Competency Assessment Worksheet Rev 12/4/2014
4
UNIVERSITY OF NORTH CAROLINA WILMINGTON
Career-Banding Competency Assessment Form
Employee:
Supervisor:
Div/Dept:
Position #
Career Band Title: Networking Technician
Working Title:
(Forward to HR for New Hires, Grade-Band Transfer or other Competency Assessments; Attach Salary Decision Worksheet for New Hires or Salary Adjustments.)
Competencies
Weight
Discussion/Justification of Competency Level including observations or
measures; (Identify the Competency Level as Contributing, Journey or Advanced for
Position and/or Employee by marking the block in the next columns)
Position
(C)
Employee
(J) (A)
(C) (J) (A)
Double-Click box
to Choose Level
Double-Click box
to Choose Level
Technical Knowledge
Technical Solution
Development
Technical Support
Planning and
Organizing
Project Management
Consultation Skills
Position Overall Competency (Business Need):
Competency Review Discussion Signatures
Supv:
Employee:
Date:
Note: The employee’s signature does not indicate agreement with the assessment. It indicates that the instrument was discussed on the date noted.
Next Level Supervisor
Intitials:
Form Revised 12/5/2014
Employee Overall Competency Assessment:
Competency Review Discussion Signatures
Supv:
Employee:
Date:
Note: The employee’s signature does not indicate agreement with the assessment. It indicates that the instrument was discussed on the date noted.
Next Level Supervisor
Intitials:
Form Revised 12/5/2014