Nursing Leadership Peer Evaluation
TRANSFORMATIONAL LEADERSHIP
1.
Models and promotes the UKHC Behavioral Standards
2.
Quality driven: Role models professionalism by supporting
certification and professional activities
3.
Quality driven: Promotes evidence-based clinical and management
practice to assure quality and safety
Customer centered/resource wise: Role Models personal and
professional accountability to achieve financial and clinical outcomes
4.
RELATIONSHIPS AND COMMUNICATION
5.
Resource wise: Facilitates effective meetings
6.
7.
Growth oriented/Quality driven: Conducts crucial conversations
Service focused: Listens carefully
8.
Customer centered: Presents information clearly
9. Customer centered: Facilitates group decision-making
10. Customer centered: Facilitates relationships across the system and
promotes collaborative practices
11. Customer centered: Collectively contributes to the teams goals,
objectives, and actively supports team members
ENGAGEMENT
12. Growth oriented: Recognizes staff
13. Quality driven: Supports shared governance
14. Service focused: Identifies and responds to other’s perspectives
15. Growth oriented: Facilitates professional development in others
16. Service focused: Models service excellence
Comments:
Growth
Competent
Proficient
Expert
Definitions:
Expert: exceptional; beyond the level of most UKHC leaders
Proficient: expected skill level for an experienced UKHC leader
Competent: Adequate, minimal standard for a UKHC leader
Growth Area: improving, needs further development
Unsatisfactory: Substandard; need immediate improvement
*Identifies correlation to Behavioral Standards
LEADERSHIP COMPETENCY
Unable to
assess
Date: ___________________________
Unsatisfactory
Peer Review for: _____________________________
Peer Review by: _____________________________
University of Kentucky Behavioral Standards
Customer Centered (4, 8, 9, 10, 11)
Our customer is every patient and every other person with whom we come into contact during our work
day. Being customer centered demands a high level of professionalism, requiring that we work with
integrity to present our facility and ourselves in a manner that promotes trust and confidence in UK
HealthCare. The care we provide our patients, as well as our appearance, manner, expressions and
concerns for our patients and other customers, support our desire to be a preferred patient care
provider and a workplace of choice.
Growth Oriented (6, 12, 15)
We want to attract, develop and retain highly skilled and competent co-workers to achieve customer
loyalty and promote the growth of UK HealthCare. We believe in the importance of growth through
excellence in patient care and by providing excellent customer service.
Quality Driven (2, 3, 6, 13)
Quality is the foundation of everything we do. Our desire is to provide quality-driven, exceptional
service to every patient and customer we serve. Knowledge, expertise and safety awareness are
essential to quality-driven service. We believe our customers deserve care from those who are
knowledgeable and technically skilled. We must have a sense of ownership and share in the
responsibility of maintaining a safe environment for our customers.
Resource Wise (4, 5)
We are called to be responsible stewards of university resources. We are entrusted with protecting the
property, equipment and other assets of the university an exercising responsible, ethical behavior when
using the university's resources. University assets are intended for university activities. Careful, efficient
and responsible management of our resources is vital to our success.
Service Focused (7, 14, 16)
Being service focused is being flexible, courteous and respectful while anticipating and fulfilling the
needs of our customers. Service-focused customer service means listening carefully, asking questions,
and respecting the privacy of our customers.