mHealth App RFP
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The purpose of this RFP tool is for the identification of capable firms to provide
requested application development services. The RFP provides an opportunity
to develop high level structures and organization of requests related to the
development of a mobile application. While the RFP seeks detailed information to
facilitate the selection process of potential vendors, individuals forming this
document should consider the following when organizing a proposal:
 Clearly communicate deadlines dates, response format, and any other
organization specific requirements
 Questions should focus on the most critical requirements.
 Stipulate that firms provide a summary of their proposed service
methodology and corresponding tools to achieve the engagement
deliverables
 Require that all responses clearly define the solutions and deliverables to
achieve the overall engagements requirements
 Set the firm’s expectation that their response may be used as an
attachment to a negotiated contract.
 The RFP should clearly state budgetary constraints if applicable.
A number of online resources exist for organizations to interact with developers.
One such website is www.apptank.com1 where developers can “bid” on open
development requests. Organizations should consider the tradeoffs of selecting
local versus non-local developers in conjuction with cost constraints or the need
to engage vendors quickly regarding change requests. Following the submission
of the RFP, requesting organizations should provide adequate time for in depth
company analysis, presentations by selected firms, and contract negotiations.
RFP writers should seek feedback from key stakeholders in the project and
always follow organizational guidelines for vendor selection. In addition, proposal
writers should seek review by an organizations legal department before releasing
Disclaimer
The inclusion of an organization name, product or service in this document should not be
construed as a HIMSS endorsement of such organization, product or service, nor is the failure
to include an organization name, product or service to be construed as disapproval
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the RFP as certain organizations may require certain terms or conditions from
vendors.
REQUEST FOR PROPOSAL (RFP)
PROFESSIONAL SERVICES TO CREATE
MOBILE SMART PHONE APPLICATIONS FOR
Insert Organization Name XXXX
1. REQUEST FOR PROPOSAL
Insert Organization Name is seeking proposals from experienced and
qualified firms or individuals to assist with the development of a
multiplatform (iOs and Android) application.
1.1. GENERAL CONTACT INFORMATION
Firms responding to this RFP shall submit responses to the proposal electronically2
or in hardcopy format to the following address:
Insert Organization Name
Insert Organization Name and Address
Attn: Insert Project Manager Insert Organization Name
1.2. BACKGROUND
Insert Organization Name Description of organization
Insert Brief RFP purpose
Financial Constraints /Insert Budget
1.3. SERVICES REQUESTED
The period during which the services described herein will commence upon
award of the contract. The contractor shall make the final version of the
application available to the public for free download via Application
Marketplaces on both iPhone and Android devices by insert date. The
contractor will also make the application available for free download via the
Insert Organization Name website. This project shall not be constrained
from distribution to the public by any copyright, trademark, or other legally
restricting process. The contractor will provide an unconditional service
warranty to insure that the application is error free, accessible by the
INSERT ORGANIZATION NAME community, and meets the design standards
for one year from the date of public release. All source code and keys to
external sources used and required to run the application and download the
application will be the property of INSERT ORGANIZATION NAME. Source
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Electronic submission is preferred and encouraged.
code may be replicated and/or modified for future developments by the
contracting entity. A detailed description of requested services is found in
Section 2 of this RFP.
Qualifications of the Contractor (Please provide resumes of
professional staff directly involved in development when submitting
final proposal)
The contractor must have experience in Android application development,
Android SDK, iOS, APIs, Java, C, and C++ or other relevant programming
languages. Experience should be documented in the staffs’ resumes’
The contractor should have experience with large data sets and various data
formats (XML, KML, CSV), SharePoint, and web services and APIs.
Prior work developing applications for associations or non-profit
organizations should be highlighted or hospitals.
1.4. TECHNICAL QUESTIONS
Technical questions regarding this Request for Proposal (RFP) shall be
directed by email or phone no later than insert date and time:
Insert Contact Name
Email: Insert Contact Email
Technical questions must reference this RFP (Insert Organization Name
RFP) and include the individual’s name, company, address, and contact
information.
Interested persons may become registered bidders by notifying Insert
Project Manager of their interest by email to insert contact email.
1.5. PRE-BID CONFERENCE CALL
A pre-bid conference call will be offered for this RFP. The pre-bid conference call
will be held via INSERT SERVICE and DATE AND TIME OF CALL
Attendance at the pre-bid conference is not a requirement to submit a bid.
Attendance or non-attendance on the call will not influence the awarding of the
contract. Please email insert contact name to obtain a calendar invite.
1.6. EVALUATION CRITERIA
Part 1-Written Proposal
Proposals will be evaluated on the basis of the overall best value for Insert
Organization Name based on the quality, service, price, and other criteria set forth
in this document but not limited to:
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The proposer’s demonstrated experience in similar projects;
The proposer’s business and technical reputation and capabilities, and,
where applicable, the experience of its personnel, financial stability, track
record, and references of current and former customers;
The articulation of creative solutions regarding project budget and scope;
The proposed project resources and the skills, knowledge, and previous
experience of the resources;
The proposed plan of approach and work schedule;
The proposed methodology for coordination with Insert Organization
Name;
The quality of submission;
Any other criteria set out in the RFP or otherwise reasonable and
considered relevant.
Questions in section 2 in BOLD require a response.
Part 2- Invited Interviews
Select firms whose proposals most closely meet the needs of Insert
Organization Name will be invited to present proposals via Web Ex or in
person on a mutually agreed upon date.
1.7. SELECTION PROCESS
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After the period has closed for receipt of proposals, each proposal will be examined
to determine compliance with the format and information requirements specified in
the RFP. Any proposal that does not meet the format and information requirements
may be eliminated from competition and returned to the consultant. INSERT
ORGANIZATION NAME may reject any proposal if it is conditional, incomplete, or
contains irregularities. Insert Organization Name also reserves the right to reject
all proposals.
A Selection Panel will review each proposal that meets the format and information
requirements.
Following independent evaluation of the proposal, the top candidates may be
requested to participate in an interview to determine and select the consultant that
most closely meets the needs of Insert Organization Name; however, Insert
Organization Name reserves the right to select based solely on the written
proposal.
The selected firm will be notified by email of the results.
1.8. ADDENDUMS
Addendums to this proposal will be released by INSERT ORGANIZATION NAME to
bidders. INSERT ORGANIZATION NAME reserves the right to change this
proposal and will notify current proposers of any changes via email.
1.9. IMPORTANT DATES
Pre Bid Call:
Questions Close:
Completed RFP Due:
Notice of Award:
1.10. SUBMISSION PROCESS
All documents are required to be received by Insert Organization Name prior to
the Submission Deadline. Proposers may deliver the documents Insert Date:
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Via email
In person (hand delivered); or
By common carrier (e.g., U.S. Mail, FedEx, etc.); or
INSERT ORGANIZATION NAME
Insert Organization Name Address
Via Email
Email Contact: Insert Organization Name Contact
A completed Application Packet will include the following:
1. Letter of interest/Executive Summary
2. Proposal
3. Reference Client
4. Resumes of Key Personnel
1.11. INSERT ORGANIZATION NAME IS A FEDERAL CONTRACTOR
Insert Language if the requestor is a federal contracting body. Certain regulations
exist and the RFP should undergo legal review prior to release to developers.
2. REQUESTED SERVICES/FUNCTIONS
2.1. The following section provides a description of services requested in association
with the development of the application. A conceptual organization is provided for
the benefit of the proposer. However, the scope of the project outlined within this
proposal may change.
2.2. Conceptual Outline (Think how the user moves through the application)
Notifications/
Warnings For
patients
Insert Hospital or
Organizations
Specific
Functionality
App Landing
Page
(Geographical
Setting)
Insert Hospital or
Organizations
Specific
Functionality
Insert Hospital
or
Organizations
Specific
Functionality
2.3. APPLICATION LANDING PAGE
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Describe splash page
Provide marketing or design support if available
Consider cost of graphic designers
2.4. Desired Feature 1
INSERT ORGANIZATION NAME is requesting a feature to notify INSERT
ORGANIZATION NAME patients regarding
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Please describe your firms
approach to implementing such a feature.
2.5. Desired Feature 2
INSERT ORGANIZATION NAME is requesting XXXXXXX Please describe your
firms approach to implementing such a feature.
2.6. Desired Feature 3
INSERT ORGANIZATION NAME is requesting XXXXXXX Please describe your firms
approach to implementing such a feature.
2.7. Desired Feature 4
INSERT ORGANIZATION NAME is requesting XXXXXXX Please describe your
firms approach to implementing such a feature.
3. DEPLOYMENT AND DEVELOPMENT SCHEDULE
3.1. Please provide a detailed project guide and timeline including scheduled
meeting to meet the XXX deadline.
4. TRAINING/WARANTY
4.1. Please provide detailed information regarding training offered or support
during warranty period.
4.2. Please provide a detailed description of the warranty offered.
5. PROFESSIONAL SERVICE FEES
5.1. Insert Organization Name is considering tablet optimized applications and future
upgrades to this application. To assist with future budgeting efforts, the following
information is requested. Please provide an overview of professional service
fees which would include maintenance or changes outside the warranty
period of one year. Are programming fees charged on an hourly basis for
additional work outside the scope of this RFP? If applicable, please indicate
any discounts for return business and or upgrades to previously designed
applications.
6. REVIEW AND APPROACH TO ADVERTISING/REVENUE GENERATION
6.1. If ads are included please describe how revenues will be generated and ads
placed within the application.
7. IT QUESTIONS
7.1. Please utilize this space to ask any specific IT requirements of INSERT
ORGANIZATION NAME IT staff, be it integration, current software or
enterprise wide solutions.
8. PLEASE PROVIDE CLIENT CONTACT INFOMRATION TO SERVE AS A REFERENCE
8.1. Please provide contact information for a previous client to serve as a
reference.