Glasgow University Staff Survey 2012
Joint Union Consultative Committee July 12th 2012
Ian Black, HR Director
University of Glasgow
Purpose of GU 2012 Staff Survey

1. To measure:
• Staff Involvement
• Staff Commitment
• Staff Wellbeing

2. To determine:
• Actions for building on favourable findings
• Actions for addressing weaknesses

3. Where possible, to compare with 2009 survey findings
• To look for continuous improvement

Restructure has limited 2009  2012 comparison
July 12 2012
GU 2012 staff survey - JUCC Report
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GU 1012 Staff Survey Summary

Survey held April 2012
• Slightly shortened version of 2009 survey
• 2012 response 1780 out of 5441 staff (33%)
• 2009 response 1814 out of 5524 (33%)

Findings
• 2012 GU 10 KPI average = 79% (81% in 2009)
• Improvement in team communications = 90% (78% in 2009)
• Fall in workplace enjoyment = 78% (89% in 2009)
• HSE benchmark indicators show some lower scores

Areas for Improvement requested by staff
• Management and administration support
• Communication
• Understanding of vision or strategy
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Key Messages

Good Points

• Response rate good at 33%;
management and staff in general
can have confidence in the
findings
• Staff have high understanding of
team aims and performance
expectations
• Large improvement in work team
communications since 2009 (78%
 90%)
• Where comparable, improvement
since 2009 in intra-School/RI/
Service communications (67% 
71%)
July 12 2012
Areas for improvement
• Improved discussion with
managers about working practice
and performance feedback, and
staff generally do not feel praised
for a job well done
• Low level of awareness of what
rest of University does
• Work enjoyment and loyalty levels
both down from 2009
• HSE results down from 2009;
requires further detailed
investigation
• Some variances between
School/RI/Service which require
more detailed investigation
GU 2012 staff survey - JUCC Report
4
Response Rates by College/US

Population base (Mar 2012): 5,144; 1780 respondents
• Reduced from 6,056 to exclude invigilators; adult education
lecturers, tutor groups etc
College
Response
Population
Resp. Rate
01.Arts
147
369
40%
02.MVLS
508
1739
29%
03.Science & Eng
231
835
28%
04.Social Sciences
196
532
37%
05.University Services
643
1966
33%
99.Not Disclosed
55
-
-
University Total
1780
5441
33%
July 12 2012
GU 2012 staff survey - JUCC Report
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Response Rates by Gender and Job Family
Response
Population
Resp. Rate
Male
694
2502
28%
Female
966
2939
33%
Not Disclosed
120
-
-
1780
5441
33%
1. R&T
628
2116
30%
2. MPA
740
1574
47%
3. Tech
125
529
24%
4. Ops
181
948
19%
5. Clinical
30
274
11%
99.Not Disclosed
55
-
-
1780
5441
33%
University Total
University Total
July 12 2012
GU 2012 staff survey - JUCC Report
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1. 10 GU KPI Findings
10 question items used as GU KPIs
KPI Question Item
Measure (%)
KPI 1: Understanding of team aims
VG + Good + Satis
KPI 2: Understanding of performance expectations
VG + Good + Satis
KPI 3: How often praised for a job well done
At least 6 monthly
KPI 4: How often do you discuss with manager how to improve working practices At least annually
KPI 5: How often given performance feedback
at least annually
KPI 6: How good are communications within your work team
Ex + Good + Satis
KPI 7: how good are communications with other teams in School/RI/S
Ex + Good + Satis
KPI 8: How well are GU-wide changes communicated?
Ex + Good + Satis
KPI 9: I enjoy working in the University
Str Agree + Agree
KPI 10: I feel loyal and supportive to the University
Str Agree + Agree
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Average of all KPIs 1-10 (by Category)
01.GU 2012
79%
02.GU 2009
81%
03.Male
80%
04.Female
81%
05.White
80%
06.BME
83%
07.No Disab*
81%
08.Disability*
78%
09.Hetero**
81%
10.LGBT**
79%
11.R&T
76%
12.MPA
83%
13.Tech
81%
14.Ops
79%
15.Clinical
81%
16.Arts
74%
17.MVLS
80%
18.Sc&Eng
80%
19.SocSc
**Heterosexual/straight
and LGBT, as worded in
the questionnaire
78%
20.US
81%
50%
July 12 2012
*Disability Reported or No
Disability Reported
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
9
KPI 1: Understanding of team aims (VG + G +S)
01.GU 2012
95%
02.GU 2009
92%
03.Male
96%
04.Female
95%
05.White
95%
06.BME
95%
07.No Disab
95%
08.Disability
94%
09.Hetero
96%
10.LGBT
94%
11.R&T
94%
12.MPA
95%
13.Tech
96%
14.Ops
98%
15.Clinical
93%
16.Arts
91%
17.MVLS
95%
18.Sc&Eng
96%
19.SocSc
95%
20.US
95%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
10
KPI 2: Understanding of performance expectations (VG + G +S)
01.GU 2012
91%
02.GU 2009
92%
03.Male
92%
04.Female
93%
05.White
92%
06.BME
92%
07.No Disab
92%
08.Disability
93%
09.Hetero
92%
10.LGBT
94%
11.R&T
89%
12.MPA
93%
13.Tech
91%
14.Ops
97%
15.Clinical
93%
16.Arts
89%
17.MVLS
91%
18.Sc&Eng
90%
19.SocSc
90%
20.US
93%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
11
KPI 3: How often are you praised for a job well done (at least 6-monthly)
01.GU 2012
63%
02.GU 2009
64%
03.Male
62%
04.Female
67%
05.White
65%
06.BME
67%
07.No Disab
65%
08.Disability
57%
09.Hetero
65%
10.LGBT
63%
11.R&T
58%
12.MPA
71%
13.Tech
64%
14.Ops
54%
15.Clinical
63%
16.Arts
64%
17.MVLS
63%
18.Sc&Eng
66%
19.SocSc
67%
20.US
64%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
12
KPI 4: How often discuss working practice improvement (at least annually)
01.GU 2012
79%
02.GU 2009
79%
03.Male
79%
04.Female
81%
05.White
80%
06.BME
83%
07.No Disab
80%
08.Disability
80%
09.Hetero
80%
10.LGBT
80%
11.R&T
76%
12.MPA
85%
13.Tech
81%
14.Ops
67%
15.Clinical
72%
16.Arts
81%
17.MVLS
80%
18.Sc&Eng
76%
19.SocSc
79%
20.US
79%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
13
KPI 5: How often are you given performance feedback (at least annually)
01.GU 2012
85%
02.GU 2009
83%
03.Male
87%
04.Female
84%
05.White
85%
06.BME
90%
07.No Disab
86%
08.Disability
82%
09.Hetero
86%
10.LGBT
74%
11.R&T
87%
12.MPA
87%
13.Tech
84%
14.Ops
70%
15.Clinical
86%
16.Arts
87%
17.MVLS
85%
18.Sc&Eng
90%
19.SocSc
90%
20.US
81%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
14
KPI 6: How good are communications within work team (Ex + G + Satis)
01.GU 2012
90%
02.GU 2009
78%
03.Male
92%
04.Female
91%
05.White
91%
06.BME
97%
07.No Disab
91%
08.Disability
87%
09.Hetero
91%
10.LGBT
94%
11.R&T
91%
12.MPA
91%
13.Tech
88%
14.Ops
89%
15.Clinical
90%
16.Arts
88%
17.MVLS
94%
18.Sc&Eng
92%
19.SocSc
89%
20.US
89%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
15
KPI 7: How good are communications with other School/RI teams? (E+G+S)
01.GU 2012
71%
02.GU 2009
67%
03.Male
72%
04.Female
73%
05.White
73%
06.BME
77%
07.No Disab
73%
08.Disability
73%
09.Hetero
73%
10.LGBT
68%
11.R&T
66%
12.MPA
75%
13.Tech
76%
14.Ops
77%
15.Clinical
76%
16.Arts
61%
17.MVLS
76%
18.Sc&Eng
73%
19.SocSc
67%
20.US
71%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
16
KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis)
01.GU 2012
68%
02.GU 2009
79%
03.Male
67%
04.Female
72%
05.White
70%
06.BME
67%
07.No Disab
70%
08.Disability
70%
09.Hetero
71%
10.LGBT
73%
11.R&T
60%
12.MPA
71%
13.Tech
78%
14.Ops
73%
15.Clinical
83%
16.Arts
53%
17.MVLS
67%
18.Sc&Eng
64%
19.SocSc
58%
20.US
76%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
17
KPI 9: I enjoy working in the University (SA + A)
01.GU 2012
78%
02.GU 2009
89%
03.Male
79%
04.Female
81%
05.White
80%
06.BME
85%
07.No Disab
80%
08.Disability
78%
09.Hetero
81%
10.LGBT
81%
11.R&T
73%
12.MPA
82%
13.Tech
82%
14.Ops
86%
15.Clinical
80%
16.Arts
67%
17.MVLS
78%
18.Sc&Eng
79%
19.SocSc
73%
20.US
84%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
18
KPI 10: I feel loyal and supportive to the University (SA + A)
01.GU 2012
72%
02.GU 2009
82%
03.Male
73%
04.Female
75%
05.White
73%
06.BME
82%
07.No Disab
74%
08.Disability
71%
09.Hetero
75%
10.LGBT
69%
11.R&T
65%
12.MPA
77%
13.Tech
75%
14.Ops
79%
15.Clinical
70%
16.Arts
62%
17.MVLS
70%
18.Sc&Eng
71%
19.SocSc
71%
20.US
78%
50%
July 12 2012
55%
60%
65%
70%
75%
80%
GU 2012 staff survey - JUCC Report
85%
90%
95%
100%
19
HSE Stress Measurement Tool - Findings
HSE UK benchmark for work-related stress

Classifications are derived from HSE survey of 136 UK
organisations (2009), using their methodology
• 35 questions measure 7 key work design factors
• scored 1-5; 5 is best score

HSE “traffic light” scoring scheme for 7 factors
Colour
Comment
Range of UK benchmark
Doing very well - need to maintain performance
Good, but need for improvement.
July 12 2012
At or above 80th percentile
50th- 80th percentile
Clear need for improvement.
20th – 50th percentile
Urgent action needed
Below 20th percentile
GU 2012 staff survey - JUCC Report
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HSE defined 7 benchmark factors – outlined below
Factor (stressor)
1. Demands: workload, work patterns and the work
environment
2. Control: how much say staff have in the way they do
their work
3. Support: encouragement, sponsorship, resources
provided by:
a. The organisation and line management
Red
Yellow
Less than
Between
b. Colleagues
4. Relationships: promoting positive working to avoid
conflict and dealing with unacceptable behaviour
5. Role: whether staff understand role within
organisation and whether the organisation ensures they
do not have conflicting roles
6. Change: how organisational change (large or small) is
managed and communicated in the organisation
July 12 2012
GU 2012 staff survey - JUCC Report
Aqua
Green
Between Greater than
2.94
2.94 - 3.10 3.10 - 3.29
3.29
3.22
3.22 - 3.47 3.47 - 3.72
3.72
3.27
3.27 - 3.46 3.46 - 3.65
3.65
3.63
3.63 - 3.78 3.78 - 3.89
3.89
3.61
3.61 - 3.85 3.85 - 4.04
4.04
4.04
4.04 - 4.18 4.18 - 4.31
4.31
2.79
2.79 - 3.04 3.04 - 3.24
3.24
22
HSE Scores: GU2012 by GU2009, Gender, Job Family
All GU
GU2012
GU2009
GU M GU F
1.Demands
3.04
3.06
3.03 3.10
2.65
3.18
3.43
3.62
2.82
2.Control
3.26
3.91
3.28 3.27
3.27
3.27
3.26
3.22
3.21
3a.Managers' Support
2.87
3.52
2.88 2.85
2.83
2.80
2.81
3.32
2.76
3b.Peer Support
2.65
3.76
2.71 2.58
2.57
2.52
2.59
3.50
2.42
4.Relationships
3.76
3.96
3.79 3.75
3.74
3.73
3.75
3.92
3.77
5.Role
4.15
4.17
4.15 4.20
4.01
4.21
4.26
4.47
4.13
6.Change
3.06
3.18
3.10 2.96
3.29
2.89
2.74
3.16
2.81
July 12 2012
GU 2012 staff survey - JUCC Report
1.R&T 2.MPA 3.Tech 4.Ops 5.Clinic
23
HSE Scores for All GU by College
College
GU2012
1.Arts
1.Demands
3.04
2.59
3.00
2.90
2.64
3.37
2.Control
3.26
3.18
3.28
3.30
3.29
3.25
3a.Managers' Support
2.87
2.83
2.79
2.81
2.81
2.97
3b.Peer Support
2.65
2.56
2.54
2.53
2.54
2.82
4.Relationships
3.76
3.75
3.75
3.80
3.70
3.77
5.Role
4.15
3.99
4.13
4.13
4.05
4.27
6.Change
3.06
3.39
2.98
3.02
3.13
3.00
July 12 2012
2.MVLS 3.Sc&Eng 4.SocSc
GU 2012 staff survey - JUCC Report
5.US
24
Conclusions
Main Findings - Improvements

Satisfaction with internal team communications
• 78%  record 90%

Understanding of team aims
• 92%  95%

Work team communications
• 78%  90%

Communications with other Schools/RI/ Services teams
• 67%  71%

Performance feedback
• 83%  85%
July 12 2012
GU 2012 staff survey - JUCC Report
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Main Findings - Areas for Improvement

Overall staff satisfaction dipped slightly
• From 81%  79%

Satisfaction with university wide communication down
• From 79%  68%

Enjoyment of working at University down
• from 89%  78%,

Feelings of loyalty to the University down
• from 82%  72%
July 12 2012
GU 2012 staff survey - JUCC Report
27
Next Actions

Survey results reflect a challenging two years but findings
seen as crucially important

Results will be carefully analysed and considered at least
at College/School/RI/Service level

University is working hard to improve communication at a
variety of levels

University needs to improve staff engagement at all levels
to restore employee satisfaction and enjoyment at work,
and to address perceptions of loyalty

Good to see progress in understanding of individuals’
aims and roles; internal communications; and frequency of
performance feedback
July 12 2012
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