Estates and
Buildings
Title
Client Satisfaction Questionnaire – Estates Development Services
Organisation:
Client Contact:
Completed by
Client:
Project Name:
Date:
Job No.:
If other please specify here:
Project Progress:
Last Review:
1
2
Negative
3
4
Improvement
Required
5
6
Neither Positive or
Negative
7
8
Satisfied
1) Performance
9
10
Exceeds
Expectations
Rating
How satisfied are you that we deliver on our brief promises?
2) Contribution
Rating
How satisfied are you that we understand your specific needs and provide tailored relevant solutions?
3) People
Rating
How satisfied are you with our people and the way they relate to your team? Are there any staff that stood
out?
4) Management
How satisfied are you with our team’s leadership, structure and continuity?
Rating
5) Communications
How satisfied are you with the way we communicate plans, progress and issues?
Rating
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Estates and
Buildings
6) Skills and Processes
How satisfied are you with our technical expertise and tools and systems we use?
Rating
7) Innovation
Rating
How satisfied are you that we have proactively come up with the solutions to your problems?
Additional Comments
Total Score
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Estates and
Buildings
Estates – ‘Development Projects’
For Internal use only
Projects
Subcontracted business units(s)
(where applicable)
Director in Charge
Estates Development Manager
Cost Centre
Client Satisfaction Results – Assistant Director
This Review
Score Obtained
Post Review Actions
Review Director Debriefing
Job Specific Actions add more rows if required
1.
2.
3.
4.
5.
Previous Review
Date
Responsibility
By When
Target Date for Next Review:
Circulation List
Director
Assistant Director
Senior Development Manager/
Estates Development Manager
Other
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