LA HARBOR COLLEGE
Student Learning Outcomes (SLOs) Assessment Report
Course Assessment
Division: Business
Discipline/Program:
Supervision
Course Number and Name: SUPERV 001 Elements of Supervision
Program Contact Person: Rodger McGinness, Ed.D.______________________________________ Phone: (760) 401-1177
Reviewed by: Elena Reigadas, SLO Assessment Form
Date:
Data collected from Spring 2014, Section 7610, 35 students.
Institutional
Course Intended
Means of Assessment and Criteria
Learning
Outcomes
for Success
Outcomes
1-COMMUNICATION
2 – COGNITION
4 – SOCIAL
RESPONSIBILITY
5 – PERSONAL
DEVELOPMENT
SLO-1 – Express a clear
understanding of the
supervisor’s role in
management
communication.
SLO-2 – Demonstrate a
basic understanding of the
supervisory process in all
phases of management,
including planning,
organizing leading and
controlling the workforce.
SLO-4 – Express an
understanding of social
responsibility and ethical
behavior in supervision.
5 – Demonstrate an
understanding of ethical
issues and values required
for sound judgment in
supervision.
Means: 25 multiple-choice exam questions
from Chapter-3 Communication, covering the
range of communication in an organization.
Criteria: 70% of students will answer 70% or
more correctly
Means: 25 multiple-choice exam questions
from Chapter-5 Solving Problems covering the
range of problem solving and decision-making
in an organization.
Spring 2014
Summary of Data
Collected
Use of Results
35 total students
attempted Chap-3
exam. Percent of total
scoring 70% or better
for SLO-1 = 77%.
SLO-1 COMMUNICATION goal
met. No additional changes or
modifications to the instructional
methodology are required at this
time.
34 total students
attempted Chap-5
exam. Percent of total
scoring 70% or better
for SLO-2 = 85%.
SLO-2 COGNITION goal met.
No additional changes or
modifications to the instructional
methodology are required at this
time.
Criteria: 70% of students will answer 70% or
more correctly
Means: 25 multiple-choice exam questions
from Chapter-9 Preparing Employees for
Success covering the range of social
responsibility and ethical behavior in
supervision.
Criteria: 70% of students will answer 70% or
more correctly
Means: 25 multiple-choice exam questions
from Chapter-6 Positive Discipline covering
the range of ethical issues and values
required for sound judgment in supervision.
Criteria: 70% of students will answer 70% or
more correctly
To be assessed later in
2014 spring semester
33 total students
attempted Chap-6
exam. Percent of total
scoring 70% or better
for SLO-5 = 70%.
SLO-5 PERSONAL
DEVELOPOMENT goal met. A
review of assignments to
improve score is anticipated. No
additional changes or
modifications to the instructional
methodology until review
completed.
Date: Spring 2009
Data collected from Spring 2009, Section 7610, 25 students.
Institutional Course Intended Outcomes Means of Assessment and Criteria
Learning
for Success
Outcomes
1
1
1
1
1. Identify the supervisor’s role
in management and the major
competencies supervisors are
expected to exercise.
2. Distinguish between a
supervisor’s work environment
and that of higher level
management and list the ways
supervisors can improve the
quality of work life.
3. Differentiate a supervisor’s
responsibility for interpreting
and implementing company
policies and the difference
between the various types of
plans.
4. Recall the nine steps in
problem solving and decision
making and define a set of
guidelines for helping
supervisors make ethical
decisions.
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Summary of
Data Collected
Use of Results
Percent of 41 total
students scoring
70% or better for
SLO-1 = 93%.
SLO-1 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
Percent of 41 total
students scoring
70% or better for
SLO-2 = 85%.
SLO-2 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
Percent of 40 total
students scoring
70% or better for
SLO-3 = 85%.
SLO-3 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
Percent of 38 total
students scoring
70% or better for
SLO-4 = 55%.
SLO-4 was not met. Modifications to the
instructional methodology are required.
1
1
1
5. Identify authority,
responsibility, and
accountability and their
relationships, and understand
the benefits derived from
delegation and how to delegate.
6. Recall the factors that affect
workforce requirements, and
identify the six steps of the
staffing process.
7. Identify how employees learn
best and how those leaning
principles can be sued in the
four-step method of training.
8. Recall the various leadership
1
styles and the benefits of a
participative approach.
9. Recall factors that influence
1
1
1
1
personality development, and
understand the concepts of
expectancy theory.
10. Identify the process of
communication, including the
major steps essential for its
success, and list the major
communication guidelines that
help create positive working
relationships.
11. Identify the factors that may
cause poor employee
performance and the main
steps in an appraisal interview.
12. Identify the various kinds of
employee absenteeism, the
remediation for each one, and
differentiate between
constructive and progressive
discipline, and identify just
cause for firing an employee.
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Percent of 30 total
students scoring
70% or better for
SLO-5 = 83%.
SLO-5 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
Percent of 29 total
students scoring
70% or better for
SLO-5 = 79%.
SLO-6 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
Percent of 31 total
students scoring
70% or better for
SLO-7 = 52%.
SLO-7 was not met. Modifications to the
instructional methodology are required.
Percent of 25 total
students scoring
70% or better for
SLO-8 = 48%.
SLO-8 was not met. Modifications to the
instructional methodology are required.
Percent of 24 total
students scoring
70% or better for
SLO-9 = 79%.
SLO-9 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
Percent of 23 total
students scoring
70% or better for
SLO-10 = 74%.
SLO-10 was met. No additional changes
or modifications to the instructional
methodology are required at this time.
1
1
1
13. Identify the clues to good
and bad teams, the most
common sources of conflict in
an organization, and various
ways to resolve conflict.
14. Recall the dual nature of the
supervisor’s role in carrying out
the control function, and identify
the seven major areas of
organizational control that guide
supervisory actions.
15. Identify the major equal
opportunity legislation, the
intent of affirmative action
plans, and the role of the Equal
Employment Opportunity
Commission.
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly
Means: 25 multiple-choice test
questions
Criteria: 70% of students will answer
70% or more correctly