LA HARBOR COLLEGE
Student Learning Outcomes (SLOs) Assessment Report
Course Assessment
Division: BUSINESS
Discipline/Program: Office Procedures
Course Number and Name: CAOT 30: Office Procedures
Program Contact Person: ELSIE LINARES
Phone: (310) 233-4188
Reviewed by: Elena Reigadas, SLO Assessment Coordinator
Date: April 24, 2014
Attach additional pages as necessary.
Institutional Mission &
Goals
4
Course Intended Outcomes
Identify the role and responsibilities of
the administrative professional.
Describe the importance of ethics as
relate to the entire organization and to
the employee. Distinguish between
ethical and unethical workplace
behaviors.
Means of Assessment and
Criteria for Success
Means: 10 multiple choice
questions on an exam.
Criteria: 70% of students will
answer 7 or more questions
correctly.
Summary of Data Collected
Use of Results
Two sessions were offered for
2012-2013 Academic year. 26
students were enrolled. 77% of
students achieved satisfactory
performance based on the
course assessment
requirements.
The results reflect that the intended
outcomes are being met based
upon the intended outcome.
However, cost of the textbook is
prohibited; the semester being
reduced in length makes it difficult
for students to complete all of the
assignments. The setup of the
classroom (environment) is not
ergonomic thereby creating stress
and bad techniques. Student
attendance and not having the lab
available as it was in the past (no
open lab) contributed toward some
students failing to achieve intended
outcome.
We need an instructional assistance
in the lab to assistants students,
maintain longer hours for students,
have better control over the
equipment, and make available
reference copies of the textbook
for students.
3
Explain how computer hardware,
software, local area networks and the
Internet are utilized in the workplace.
Means: Given an assignment
describing a directory and file
structure, students will
Two sessions were offered for
2012-2013 Academic year. 26
students were enrolled. 77% of
See SLO#1
3
3
4
perform the necessary
operations.
Criteria: 70% of students will
score a C or better according
to a department rubric.
students achieved satisfactory
performance based on the
course assessment
requirements.
Develop and deliver individual and
group presentations using visuals.
Means: 10 multiple choice
questions on an exam.
Criteria: 70% of students will
answer 7 or more questions
correctly.
See SLO#1
Produce effective e-mail,
memorandum, letters, and reports.
Recognize, evaluate, and correct
errors in content and format of
documents.
Means: Given an assignment
describing a directory and file
structure, students will
perform the necessary
operations.
Criteria: 70% of students will
score a C or better according
to a department rubric.
Means: 10 multiple choice
questions on an exam.
Criteria: 70% of students will
answer 7 or more questions
correctly.
Two sessions were offered for
2012-2013 Academic year. 26
students were enrolled. 77% of
students achieved satisfactory
performance based on the
course assessment
requirements.
Two sessions were offered for
2012-2013 Academic year. 26
students were enrolled. 77% of
students achieved satisfactory
performance based on the
course assessment
requirements.
Two sessions were offered for
2012-2013 Academic year. 26
students were enrolled. 77% of
students achieved satisfactory
performance based on the
course assessment
requirements.
See SLO#1
Identify the characteristics of a
customer service, organization.
Develop and evaluate the
administrative professional customer
service skills.
See SLO#1
February 4, 2012
Attach additional pages as necessary.
Institutional
Course Intended Outcomes
Learning Outcomes
Means of Assessment
and Criteria for Success
Summary of Data
Collected
1
1.
Summarize the skills and
competencies necessary to plan,
organize, and implement
successful professional office
programs..
75% of students will show
satisfactory performance as
measured by multiple and true
false examinations
One section was offered for
the Fall 2011. 23 students
were enrolled. 21 students
showed satisfactory
performance as measured by
test and quizzes.
3
2.
Research and organize business
competencies in real-world jobrelated tasks using software
programs that may include using
the internet and/or intranet.
75% of students will show
satisfactory performance as
measured by multiple and true
false examinations
One section was offered for
the Fall 2011. 23 students
were enrolled. 21 students
showed satisfactory
performance as measured by
test and quizzes.
Develop and deliver individual
and group presentations using
visuals.
75% of students will show
satisfactory performance as
measured by multiple and true
false examinations
One section was offered for
the Fall 2011. 23 students
were enrolled. 17 students
showed satisfactory
performance as measured a
rubrics
75% of students will show
satisfactory performance as
measured by multiple and true
false examinations
One section was offered for
the Fall 2011. 23 students
were enrolled. 21 students
showed satisfactory
performance as measured by
test and quizzes.
3
3
3.
4.
Produce effective mailable e-mail,
memorandum, letters, and reports.
Use of Results
Most of the enrolled students
performed at the C or above level.
Research methods to raise the
number of A’s and B’s.
SEE SLO #1
SEE SLO #1
SEE SLO #1