LA HARBOR COLLEGE
Student Learning Outcomes (SLOs)/Service Area Outcomes (SAO)
Student Services Assessment Report
Department Name: Extended Opportunity Programs and Services
Department Head: Mercedes Yanez
Phone: _______________________
Reviewed by: Lora Lane, SLO Assessment Coordinator
Date:
March 2012
Attach additional pages as necessary.
Institutional Learning
Outcomes/
College Goals
Goal 2
Intended Outcomes
1. Students will successfully
complete their educational
goal within the limits of
program eligibility.
Means of Assessment and Criteria for
Success
Track the number of students who have
completed a long-term educational plan
Require students to submit a progress
report once each semester
Use SARS to track which students are
attending workshops and use surveys to
track student satisfaction with workshops
Monitor graduation and transfer rates
Use end-of-semester surveys to track
student satisfaction with program services
Survey graduating students to determine
the overall usefulness of program services
Use pre and post quizzes to gauge
students’ knowledge of program
responsibilities and limitations
Summary of Data Collected
When surveyed at the end of
the Fall 2011 semester, 92%
of our students reported that
they had a fully-completed
SEP that listed all of the
classed necessary for
obtaining their educational
goal.
At this time, our progress
report is collected on paper
instead of electronically. This
makes it difficult to track the
rate of submission. We have
asked the Matriculation
Committee district-wide for
assistance in moving to
electronic progress reports
through the Early Alert
System.
For 2008-2009, 55% of our
students attended a workshop.
For 2009-2010, 36% attended
a workshop. For 2010-2011,
62% attended a workshop. At
this time very few students are
completing the optional
workshop assessment.
Use of Results
While we are happy with the
number of students who have
completed SEPs, we know that the
wait to meet with a counselor to
develop an SEP can be long and,
with the dates for priority
registration being moved up in our
district, we are worried that more
students may not be able to utilize
this important program benefit.
Although students haven’t
indicated it on the Workshop
Verification form, informal
communication with students
reveals that they are happy about
the workshops and feel they add
value to their educational
experience, so we will work to
improve the number of students
attending workshops by reinstating
our policy to deduct money from
the EOPS Book Grant for not
attending a workshop.
Looking back to 2004, the EOPS
percentage of L.A. Harbor College
graduates hovered around 14%
until 2009, which was the first year
of our 40% budget reduction. We
Over the past three years, the
number of graduating EOPS
students has consistently
represented 10% of the
college’s graduating class.
During this timeframe, on
average 56% of EOPS
students have transferred.
Each semester, we ask
students to complete an EndOf-Semester survey that
measures a number of facets
of our program services.
Despite recent cuts to the
program’s budget, students
have reported that they remain
satisfied with our services. For
Fall 2011, at least 60% of our
students have reported
satisfaction with program
services like the EOPS Book
Grant, Counseling
Availability, Tutoring, and our
EOPS Book Loan Library.
Our EOPS Graduate Survey
conducted in Spring 2011
revealed that the five most
utilized services of the
program were the EOPS Book
Grant, Workshops, Priority
Registration, Academic
Counseling, and Transfer
Assistance. When asked to
comment on our services,
most students reported feeling
fine with our offerings with
only a few students requesting
an increase in the EOPS Book
Grant or Counselor
availability.
Our Pre and Post Orientation
quiz reveals that students have
a high degree of familiarity
are worried that this decline will
continue until our program budget
is fully restored.
Despite the fact that we have had
to reduce services, and despite the
fact that our students are suffering
more due to the economic
downturn, our students continue to
show appreciation for our services.
We believe this is attributable to
the fact that our students are used
to doing more with less. However,
as indicated by the declining
graduation rate, we are worried
that these reductions will impact
students’ ability to complete their
educational goals in a timely
manner.
While we are satisfied with the
results of our EOPS Graduate
Survey, we will try to increase the
participation in the survey.
Currently, only half of our
graduating students participate in
the survey.
We were surprised to see how
many students are aware of the
program’s requirements before
orientation. One staff member
reported seeing students browsing
our website before the start of
orientation, so it’s possible they are
gaining the information from the
website. While we feel the
information retention rate after
orientation is good, we will
continue to make modifications to
our orientation to bring the number
even higher.
with the program before
orientation, with nearly 70%
of students answering the five
questions that test program
requirement awareness right,
and a good retention of the
information provided during
orientation with 88% of
students answering all five
questions right after
orientation.
ISLO 5
2. Students will obtain
important life skills through
workshops and seminars.
Use SARS to track which students are
attending workshops and seminars and use
surveys to track student satisfaction with
workshops and seminars
Testing and homework assignments in PD
17 classes
Use EOPS counseling visits to assess
students’ well being
Instructor reads weekly
journal to determine what
students thinking is on the
subjects of positive/negative
awareness of self-image,
career choice and goal setting.
90% of CARE respondents
have shared during counseling
visits that they are struggling
with finances, child care and
time management.
80% of EOPS respondents
report struggling with
finances, time management
and attending intervention
(tutoring) to address a subject
deficiency.
ISLO 3
3. Students will expand their
engagement in a
technologically literate
society through
Use existing tools like Google Analytics to
track interaction on EOPS websites
Use Facebook statistics to track level of
As of yet we’ve been unable
to enable website usage
tracking this is something
we’re working on for the near
Faculty will explore adding
financial literacy to course
description.
Faculty referral to the campus Life
Skills Center to help students’ deal
with the stressors associated with
economic barriers and low selfesteem.
Partnering with other campus
programs (CalWORKs, Life Skills
Center, Health Center, Financial
Aid, Literacy Center and Learning
Assistance Center) to leverage
support services and support
student success.
Closely working with the Student
Services Cluster to prioritize hiring
priorities based on
division/program needs as
supported by student data.
Closely working with the Office of
Economic & Workforce
Development to identify new
funding opportunities to help
leverage program funds cut by
40% in 2008-2009.
We are seeing good participation
with our website and will continue
to use it as a resource to
communicate with students.
communication and
demonstration.
involvement on social media sites
Use surveying tools to measure student’s
participation with technology
Track signup for and participation in online
workshops
future. Our end-of-semester
survey indicates that 88% of
our students have visited our
webpage.
We currently have 138 likes
on Facebook. Our end-ofsemester survey shows that
only 30% of our students have
visited our Facebook page.
There is pretty low participation in
the rest of the technological
resources we offer students. We
have to try to re-evaluate those
services to identify the barriers,
which may be:


On average 6 students sign-up
for online workshops offered.


The comfort level of the
student.
The lack of access to a
computer at home.
Our offerings are not
appealing to them
(workshops/Facebook).
Facebook interaction with
the program may not
appeal to them because
they have to self-identify.