BOOKSTORE
AND
REPROGRAPHICS
PROGRAM REVIEW
PROGRAM REVIEW PARTICIPANTS
Mark Zankich, College Enterprise Manager
Crystal Milbury, Assistant Bookstore Manager
Anthony Alvarez, Stock Control Assistant
Kenneth Roberts, Lead Support Services Assistant
Submitted: January 31, 2011
Typed and Organized by Mary Vargas, Facilities Assistant
TABLE OF CONTENTS
Los Angeles Harbor College’s Mission Statement
4
Los Angeles Harbor College Administrative Services’ Mission Statement
4
Bookstore Mission Statement & Values
5
Reprographics Mission Statement & Values
6
Bookstore and Reprographics Descriptions
 Organizational Chart
 Description of Work Performed by Bookstore
 Description of Work Performed by Reprographics
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8
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Description of Bookstore’s Staff’s Job Duties
 College Enterprise Manager
 Assistant Bookstore Manager
 Stock Control Assistant
 Stock Control Aide
 Cashier
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10
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11
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Description of Reprographics’ Staff’s Job Duties
 Lead Support Services Assistant
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Bookstore Data Assessment
13
Reprographics’ Data Assessment
14
Bookstore’s Support to College Programs and Services
15
Reprographics’ Support to College Programs and Services
15
Bookstore and Reprographics’ Service Area Outcomes
16
Bookstore and Reprographics’ Goals and Objectives
 2007 - 2010 Objectives and Outcomes
 2011-2012 Goals and Objectives
17
18
Bookstore and Reprographics’ Program Review Summary
 2011-2012 Staffing Needs
 2011-2012 Equipment Needs
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21
22
2
Appendix
23
Survey Results
Staffing Comparison
 Bookstore
 Reprographics
Unit Plans
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Bookstore Unit Plan 2007-2008
Bookstore Unit Plan 2008-2009
3
LOS ANGELES HARBOR COLLEGE
MISSION STATEMENT
The mission of Los Angeles Harbor College is to offer an environment that fosters
learning by providing comprehensive programs that meet the educational needs of
students and are appropriate and useful to the community we serve, including:
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Degree and Transfer Programs
Vocational and workforce preparation
Basic skills instruction
English as a second language
Credit and noncredit courses for life-long learning
Contract education including customized corporate training
Community services
Support services
Information Literacy
An essential aspect of the mission for the community we serve is to advance economic
growth and global competitiveness through education, training, and services that
contribute to continuous workforce improvement and civic responsibility.
We are committed to student learning in a supportive educational environment that
recognizes the uniqueness of individuals, provides a center for the cultural enrichment of
the community and seeks dynamic dialog and reflective evaluation and improvement of
the institution.
LOS ANGELES HARBOR COLLEGE
ADMINISTRATIVE SERVICES
MISSION STATEMENT
The Administrative Services units strive to support student learning and student services
with effective and efficient business operations by providing a quality learning
environment that is aesthetically pleasing, safe, and healthful. The Administrative
Services area supports the mission of the college by providing adequate resources
required to meet student learning needs both in services and the environment.
4
BOOKSTORE
MISSION STATEMENT
Our mission is to be a convenient and efficient source for educational purchases at
reasonable and competitive prices for textbooks, school supplies, and other services
related to campus life. We strive to provide exemplary customer service, to encourage
cooperative relations within the college community, and to provide services and
resources for all your educational needs.
BOOKSTORE
VALUES
HONESTY: We strive to be honest with all students, faculty, and staff in their ordering
and purchasing of supplies, books, and support items.
FAIRNESS: We are dedicated to working together to provide fairness by seeking lower
prices for the materials the students need to accomplish their educational goals.
RESPECT: We strive to show respect to all those who call or visit the Bookstore, to the
faculty and staff of the college, and to each other as we work together to support the
educational needs of the college.
COMMITMENT: We are fully committed to serve and support all aspects of the
college operations.
5
REPROGRAPHICS
MISSION STATEMENT
The true value of Reprographics is not always found on the ledger. Saving Los Angeles
Harbor College money by choosing more effective alternatives does not appear in our
bottom line.
The logic is simple, Reprographics has proven to save time and money, handle increased
volume, and meets the needs of the college’s departments and instructors. Finding ways
to serve the college in the best possible way, keeps Reprographics viable and productive.
Reprographics has a vested interest in the success of student learning outcomes and takes
the time to understand support services objectives and seeks to find the best solution to
achieve those objectives.
REPROGRAPHICS
VALUES
INTEGRITY: We provide faculty, staff, and administration supportive services in a
responsive, efficient, and cost effective manner.
TEAMWORK: As a partner with the Bookstore, we seek valued results for the campus
community.
RESPECT: We work hard to earn the respect of the campus community in support of
student learning outcomes.
COMMITMENT: We are committed in helping accomplish the mission of Los Angeles
Harbor College with goals that foster learning by providing support services to the
faculty, staff, and administration.
6
College Enterprise Manager
Assistant Bookstore Manager
Stock Control Assistant
Stock Control Aide
Lead Support Services Assistant
Bookstore Cashier (Vacant)
Buyer (Vacant)
.8 Office Assistant (Vacant)
Office Assistant (Vacant)
7
BOOKSTORE
WORK PERFORMED
The Bookstore provides textbooks, supplies, study materials, food, and drinks for sale to
the students, faculty, and staff. The Bookstore also processes books for several
departments that have specific procedures relating to the purchase of the books by the
students. It also provides coffee and food for departments on campus when they have
meetings or special events.
REPROGRAPHICS
WORK PERFORMED
The Reprographics office handles the photocopying from faculty, staff, and department,
which includes all types of requests including tests. The office also processes, sorts, and
distributes on and off-campus mail, and packages. There are two copier machines
available in the office for the faculty and staff to use for items they need sooner than the
two to three day turnaround necessary for most requests.
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BOOKSTORE STAFF’S
JOB DUTIES
COLLEGE ENTERPRISE MANAGER
Plans, organizes, coordinates, and directs multiple enterprise and staff support
departments on a college campus. Plans, organizes, coordinates, and oversees multiple
enterprise units and staff support departments on a college campus which may include,
but are not limited to, the college bookstore, convenience store and related food
operations, reprographics, facilities rental, parking services, community services, and
office services. Evaluates and implements improvements, expansion, and termination of
products and services of assigned units and monitors industry wide changes in products,
services, and pricing. Ensures that each assigned enterprise unit operates efficiently and
under sound business principles while maintaining financial viability. Develops and
implements work methods, procedures, and practices related to the management of the
assigned units. Develops and directs the implementation of a comprehensive marketing
plan for each assigned unit. Directs procurement and material control of assigned units.
Participates in the preparation of plans, layouts, and specifications for new equipment and
facilities and manages related projects, as assigned. Oversees the investigation and
resolution of problems and complaints pertinent to the assigned units. Authorizes
expenditures, reviews monthly financial statements, and assists unit managers in
maintaining effective fiscal controls over respective units. Assists assigned units in
budget preparation. Implements and monitors effectiveness of computerized management
information systems necessary to support the operations of assigned units. Assigns,
reviews the work of, and provides training to assigned staff. Prepares requests for
contracts and defines scope of work. Organizes and directs periodic inventories of
assigned units. Oversees the preparation of reports and correspondence related to the
management of the assigned units. Performs related duties as assigned.
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Directs multiple enterprise departments: Bookstore, Reprographics (Mailroom),
Vending Machines, and Food Operations.
Handles Invoicing
Orders Textbooks
Paying Vendors
Count Register Draws
Hires Rush Help
Budget
Printing for Faculty/Staff
Sorting Mail
Bookstore Refunds
Reports problems with vending machines to operating company.
Culinary Arts - money for registers.
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ASSISTANT BOOKSTORE MANAGER
Plans, coordinates, supervises and participates in the day to day activities of assigned
bookstore operations including ordering, storekeeping, merchandising, selling, and
cashiering functions. Plans, coordinates, supervises, and participates in the day to day
activities of assigned bookstore operations including ordering, storekeeping,
merchandising, selling, and cashiering functions. Selects, trains, and supervises the work
of assigned staff. Assists in recommending revisions or improvements in bookstore
policies, procedures, and work methods. Assists the store manager in evaluating new
equipment, systems, and products. Contacts publishers and vendors to obtain availability
and ordering information, expedite orders, and resolve unusual problems related to
shipments and invoices. Interviews sales representatives regarding new or improved
products. Diagnoses malfunctions of cash registers and point of sale systems, computer
equipment, and makes minor repairs and adjustments; contacts service technicians as
needed. Investigates customer complaints and takes appropriate action. Resolves
problems related to daily sales receipts with the college business office.
Prepares records, reports, and correspondence on matters related to assigned bookstore
operations. Secures assigned facilities at the close of business. Assists in the development
and implementation of internal controls to safeguard the assets of the bookstore
including cash and inventories. Acts for the Bookstore Manager in his/her absence.
May supervise a limited number of ancillary bookstore operations such as a cyber café
and retail copy center at larger bookstore operations. Performs related duties as assigned.
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Supervises and participates in the day to day operations of the Bookstore.
Ordering
Cashiering
Obtains prices from vendors/publishers.
Resolves problems related with Bookstore.
Acts as Bookstore Manager in the absence of the College Enterprise Manager.
Safeguards cash/inventories.
STOCK CONTROL ASSISTANT
Performs manual and clerical storekeeping duties in connection with the ordering,
receiving, inspecting, storing, issuing and shipping supplies, goods, materials, textbooks
and equipment; and may be responsible for a small supply operation. Performs manual
and clerical duties involved in storekeeping operation. Takes periodical inventories and
keeps inventory records of supplies and equipment. Receives and inspects delivered items
for breakage, damage, or deterioration and for completeness and accuracy against
purchase orders. Orders supplies to replenish stock. Contacts staff, shippers, and/or
vendors regarding errors and discrepancies in the delivery, timeliness of delivery,
damaged goods, and other problems concerning the receipt and condition of goods.
Utilizes computerized systems in order to record, update, maintain, and check the status
of purchase orders and inventory. Maintains records of overages, shortages, back orders,
and damaged and inspected items. Stores stock items in a proper and efficient manner.
Fills orders against requisitions or invoices. Checks and packs orders for shipment.
Packages orders for return shipment to publishers and other vendors. Maintains storage
facilities and equipment in a clean and orderly condition. Maintains equipment, goods,
and supplies in compliance with safety and insurance regulations. Operates materialhandling equipment in transporting supplies. Delivers goods and supplies to various
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offices and departments. May affix inventory tags on newly acquired equipment and
maintain records on such equipment. May sign delivery slips and other
acknowledgements of goods received. May assist in arranging for disposal of surplus
equipment. May use bar code scanners to take inventory cycle counts. May participate in
all bookstore activities during peak work load periods and in the absence of assigned
staff. May mark or ticket textbooks, merchandise, supplies, and related items with
predetermined prices. May be responsible for a small supply operation. May stock
shelves and maintain displays in a bookstore. May assist customers in locating and
selecting merchandise. May compute selling price for books. May answer telephones and
take messages. Performs related duties as assigned.
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Performs manual and clerical storekeeping duties.
Ordering
Receiving
Inspecting
Storing
Shipping of supplies, goods, materials, textbooks, and equipment.
Cashiering
Maintains records, overages, shortages, and back orders.
STOCK CONTROL AIDE
Loads and unloads supplies, goods, and equipment from trucks. Keeps storage facilities in
a clean and orderly condition. May assist in packaging orders for return shipment to
publishers and other vendors. May assist in stocking shelves and displays on the bookstore
floor. May assist customers in locating and selecting merchandise.
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Assists in the receipt of books.
Storing
Shipping of supplies, goods, and equipment.
Stocking Shelves
Loads/Unloads Supplies
Assist in packaging orders for returns.
Prices the supplies.
Delivers goods to various offices.
Keeps storage area clean.
Maintains and operates equipment.
CASHIER (none at this time)
Collects and registers money from merchandise sales and/or fees for services at an
assigned campus location. Operates a cash register to itemize and total selling price of
merchandise and/or fees for services. Collects cash, check, or charge payment from
customers, makes change for cash transactions, and issues receipts. Sets up cash drawers
daily to assure adequate cash for making change. Checks identification and obtains
authorizations on check and credit card purchases. Counts money in cash drawer at
beginning and end of work shift. Records daily transaction amounts from cash register to
balance cash drawer at the close of each day's business or at the end of the shift. May use
electronic scanner to record prices of merchandise. May review price sheets to note price
changes and sale items. Performs related duties as assigned.
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REPROGRAPHICS STAFF’S
JOB DUTIES
LEAD SUPPORT SERVICES ASSISTANT
Acts as a lead and participates in the work of a small clerical unit engaged in providing
reprographic and other related general support services such as courier, mail, and
telephone. Schedules, oversees, and participates in the work of a small clerical unit
engaged in providing reprographic and related general support services such as courier,
mail, and telephone. Assigns, schedules, and reviews the work of the assigned staff.
Determines more efficient work procedures and techniques for assigned unit to ensure
timely and efficient completion of work. Sets up and operates high speed programmable
photocopy machines in the reproduction of a wide variety of materials, such as forms,
bulletins, charts, graphs, examinations, class materials, and reports. Adjusts duplicating
equipment to the size of the paper, placement of impression, and thickness of paper.
Cleans, adjusts, and makes minor repairs on reprographic equipment. Receives, reviews,
and completes job orders and follows up for clarification when needed. Responds to
inquires from customers regarding the services provided by the unit. Contacts service
representatives regarding major repairs and service of reprographic equipment. Checks
materials reproduced for optimal copy clarity and intensity of imprint. Operates various
bindery and finishing equipment such as paper cutters, paper folders, collators, paper
joggers, paper drills, laminators, staplers, stitchers, and scanners. Assists users in the
proper operation and use of standard photocopy machines. Maintains files, procedures
manuals, references, reprographic inventory, and other records. Prepares or approves
requisitions for office supplies. Orders parts needed to make minor repairs on
reprographic equipment. Consults with customers on such matters as type of paper and
color of inks to be used. Provides training to assigned staff in the work of the unit.
May compute and check invoices. May participate in preparing the annual budget for the
unit and monitoring the expenditures. Performs related duties as assigned.
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BOOKSTORE
DATA ASSESSMENT
PURCHASE ORDERS
1. Textbook purchase orders are generated from textbook requisitions provided by
the faculty. Purchase orders come from the textbook computer system, which is
inputted with information obtained by the faculty.
2. Supply purchase orders are generated when the vendor comes into the store or is
called in by phone.
GOODS RECEIVED
The goods are received either by the Bookstore or the Receiving Department. Once
received the items are compared to thee purchase order and then entered into the
computer system.
INVOICES
When invoices are received they are matched with the purchase orders and processed.
They are then sent to the Accounts Payable office and then on to the District for payment.
BOOK REQUISITIONS
Textbook requisitions are created through our computer system by using the information
from the past semester. Once the faculty completes and returns the requisition, the
Bookstore staff processes the information and enters it into the computer.
SPECIAL ORDERS FOR DEPARTMENTS
The Bookstore does special orders for departments such as textbooks and supplies. The
department contacts the Bookstore with an order and once quotes are obtained, the items
are ordered. Once the items are received they are delivered to the offices and the
department is invoiced.
EMPLOYEE HIRING FOR RUSH HELP
The Bookstore uses SAP to hire extra employees during peak rush periods. The
Bookstore inputs the information into the computer, which is then processed by
Personnel and the District Office.
MONEY COUNT
The Bookstore counts the money taken in by the registers every day. The cashier
balances the money with the register tape total. Once it is balanced, the money is bagged
and taken to the Business Office for depositing into the proper accounts.
FOOD/DRINKS
The Bookstore provides food and drinks for campus departments’ meetings and events.
The department orders the items and are invoiced by the Bookstore upon delivery.
EXPENDITURE AMOUNTS
2007-2008
$ 2,698,350.00
2008-2009
$ 2,631,636.00
2009-2010
$ 1,988,079.00
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REPROGRAPHICS
DATA ASSESSMENT
PHOTOCOPY SERVICE
The faculty and staff complete a request form and attach it, with the item to be copied, to
the paper they want used and place it in on a tray in the office. The turnaround is
approximately two to three days for most requests and is longer when the number of
copies is large or need special processing. If they do not attach paper with their request,
the paper used is taken out of their supply budget.
MAILROOM SERVICE
On-campus mail is delivered daily to the campus mailboxes. Courier mail is picked up
after 11:30 a.m. and delivered to the district office and other eight campuses. Off-campus
mail is metered throughout the day and is picked up at 9:00 a.m. and 2:30 p.m. on a daily
basis. When Federal Express mail need to be sent out, the prepared package is brought to
the Reprographics office and a form is completed by the department. The Reprographics
office then contacts Federal Express to pick up the package.
PACKAGES
Packages are received by the Reprographics office and a slip notifying the recipient that
they have a package is placed in their mailbox. Some packages must be signed for during
the Reprographics office’s regularly scheduled hours.
DISTRIBUTIONS
Items are submitted for distribution to campus mailboxes by several departments. A form
is completed with a deadline date and the papers are placed in the mailboxes of those on
the list to receive the distribution.
BULK MAILING
Some departments have a large amount of mail to send out and when it totals over 200
pieces bulk mailing can be used. Bulk mail is shipped at a cheaper rate and requires
additional processing by the Reprographics office.
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BOOKSTORE
SUPPORT TO COLLEGE PROGRAMS AND SERVICES
STUDENTS
The Bookstore supports students by supplying textbooks, supplies, food, drinks, and
study materials for purchase. The Bookstore plans to implement a textbook rental
program in the future. This program will allow students to save money and allow the
Bookstore to increase traffic – which will increase sales of other items.
EOP&S
The Bookstore processes purchases by EOP&S students who are given a book grant to
purchase textbooks and supplies.
HARBOR TEACHER PREP ACADEMY & TEACHER PATHWAY
The Bookstore, in coordination with the HTPA and Teacher Pathway faculty/staff, order
and distribute students’ books for these programs.
FINANCIAL AID
The Bookstore works with Financial Aid students to ensure that they have no problems
using their aid debit cards while purchasing items at the Bookstore.
CAMPUS DEPARTMENTS
The Bookstore assists the campus departments by providing refreshments for their
meetings and events. A few of these departments are: President’s Office, Welcome
Center, Administrative Services, Student Services, and the Facilities Department.
REPROGRAPHICS
SUPPORT TO COLLEGE PROGRAMS AND SERVICES
STUDENTS
The Reprographics office does not deal directly with the students, however, the office
supports student learning by ensuring that items requested by the faculty and staff are
copied on a timely basis.
CAMPUS DEPARTMENTS
The Reprographics office processes mail, packages, and distributions on a daily basis to
ensure that the offices receive timely correspondence.
FACULTY
The Reprographics offices provides copying services of all sizes for the faculty on a
timely basis so that assignments and tests may be given to the students without being
rescheduled.
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BOOKSTORE and REPROGRAPHICS
SERVICE AREA OUTCOMES FOR 2011 - 2012
Service Area Outcomes
Methods of Assessment
In support of student learning,
the Bookstore works hard to
keep textbook prices as low as
possible. The Bookstore will
seek alternate ways for students
to save money on books such as
used books and a rental program.
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Students are aware of the
Bookstore, but we would like to
increase traffic by reaching out
to the students through publicity,
word of mouth, and a more
appealing web page. The
Bookstore will consider adding
weekend hours to cover the
needs of the PACE students.
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Students and faculty rely on the
Bookstore for food, drinks,
books, and supplies. The
Bookstore plans to research what
items are most popular and have
the potential to increase the
profits of the store while still
offering the items at a good
price.
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Measurement
Criteria
 Student Survey
 Focus Groups
 Opinion
Surveys
 Website
Feedback
 Email
Feedback
Summary and
Analysis of Data
(To be completed after
assessment is completed.)
Use of Results and
Modifications
Decide if the used book sales
and rental program are saving
the students money while still
allowing the Bookstore to
make a profit.
Count of receipts to find
out how many times
someone purchases items at
the Bookstore.
Profit and Loss Statement
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Student Survey
Website
Feedback
Focus Groups
(To be completed after
assessment is completed.)
If the traffic in the Bookstore
increases then the profits
should increase, allowing the
Bookstore to expand and
perhaps be open on the
weekends.
Compare vendor pricing.
Obtain Information from
other bookstores in the
district.
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Student Survey
Focus Groups
Opinion
Surveys
Profit/Loss
Statements
(To be completed after
assessment is completed.)
Use information to reduce
costs of vending by 5% and
increase profit by 10% while
maintaining prices that the
students and staff find
reasonable.
Profit and Loss Statement
Comparison between top
textbook price and used
book price.
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BOOKSTORE and REPROGRAPHICS
2007 - 2010 OBJECTIVES
Year
2007
Objective
A warehouse area was needed.
Status
In Progress
2007
The Bookstore’s appearance needed to be updated.
Completed
2007
Completed
2008
To create a coffee area that can service students,
faculty, and staff who desire fresh coffee.
Increase used book sales.
2008
Increase the timeliness of book requisitions.
Completed
2008
Offer coffee and hot water service to on-campus
groups for a charge.
Completed
2009
Reprographics to be managed by the College
Enterprise Manager.
Completed
2009
Reduced the Bookstore staff.
Completed
2009
Created a flexible schedule for the Bookstore staff.
Completed
2010
Install a computer system that interacts with all the
other district colleges.
In Progress
2010
Increased vending with additional food, snacks, and
drinks.
Work on planning for new Bookstore.
Completed
2010
Completed
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In Progress
Outcome
There have been two areas established since 2007 and
due to construction the location continues to be moved.
The Bookstore received new paint and flooring. New
counters were installed.
The Facilities Department and outside contractors built
cabinets, installed sinks and electricity for the area.
The Bookstore staff with the cooperation of faculty,
were able to research and find more used books
increasing the book sales by 100,000.
The Bookstore staff worked with the faculty to create
an understanding that the students need the requisitions
turned in on time so that more used books can be sold.
Coffee and hot water service are provided to oncampus groups for meetings and workshops when
requested.
The switchover has been successful with the College
Enterprise Manager assisting with mail distribution
when needed.
In order to assist with the District’s financial deficit the
Bookstore staff was reduced and has caused the
Bookstore to limit the hours and longer lines.
The Bookstore staff’s schedule was made more flexible
to cover the operations with less staff.
The system is still not perfect but when finished will
allow the Bookstore staff to find books for students at
the other district colleges.
The increased vending added to sales and customer
satisfaction.
The preliminary planning of the new Bookstore is
currently in progress.
BOOKSTORE and REPROGRAPHICS
GOALS for 2011 - 2012
GOAL # 1:
To expand service to reach more students, faculty, and staff.
Objective
Planned Activities
Individual
Responsible
Start
Date
3/1/11
End
Date
6/9/11
Decide what services are most
needed by students and staff.
Decide what services might be
popular with students and staff.
Plan new Bookstore.
Survey students, faculty, and staff on
what they want services they desire.
Research what services are successful
at the other campus bookstores.
1. Meetings to plan Bookstore.
2. Decide what services will work in
new Bookstore.
College Enterprise
Manager
College Enterprise
Manager
3/1/11
6/9/11
College Enterprise
Manager
12/1/09
No end
date
Resource Request
Survey creation by Research
Department.
Release time to visit other
bookstores in district.
Time to attend numerous
meetings so that the
architects know true needs.
GOAL # 2: To offer lower textbook prices to assist students fulfill their educational needs in tough fiscal times.
Objective
Planned Activities
Implement book rental program. 1. Research how the program is
working at other schools.
2. Find out the legalities of the
program.
Install software to assistant with Work with company on how to
book rental program.
implement program with software.
Publicize the program to the
1. Create webpage to explain
students.
program.
Individual
Responsible
Start
Date
7/10
End
Date
No end
date
College Enterprise
Manager
7/10
7/1/11
College Enterprise
Manager
7/1/11
8/1/11
College Enterprise
Manager
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Resource Request
Assistance with creating
forms and rules for book
rental program.
Software needs to be
purchased.
Webpage created to
publicize program.
GOAL # 3: To track what items are selling and which ones are not selling to increase profits.
Objective
Planned Activities
Individual
Responsible
Start
Date
1/3/11
End
Date
No end
date
Find out what is selling and
what is not selling.
Monthly tracking of inventory and
actual sales (profit/loss).
1. Assistant
Manager
2. Stock Control
Assistant
Try to sell new items to see if
there is an increased interest.
Ordering of new items to track what
interest students and staff have in
purchasing.
Research what items are successful at
the other campus bookstores.
College Enterprise
Manager
1/3/11
No end
date
College Enterprise
Manager
3/1/11
6/9/11
Decide what items might be
popular with students and staff.
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Resource Request
1. Training on Excel
Program
2. Monthly tracking
software.
Approval for funding to
purchase new items on trial
basis.
Release time to visit other
bookstores in district.
BOOKSTORE and REPROGRAPHICS
PROGRAM REVIEW SUMMARY
How does are mission align with the college mission statement?
The Bookstore is always there for the students to help meet their educational needs at the most
reasonable and competitive prices.
What are the trends identified from the data collected?
The students are satisfied with the Bookstore services and products.
Are there increases/decreases in the data?
There are increases since the population of the students has increased.
What do these changes mean to the unit operation?
The data shows what the Bookstore does right and what they can improve upon.
Strengths:
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The Bookstore provides support to the entire campus.
90% of customers are satisfied.
Committed and dedicated staff.
Weaknesses:
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Inadequate lead time for book requisitions.
Opportunities:
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Creation of a textbook rental program.
Offering more used books.
A new Bookstore in the future.
Challenges:
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Lack of funds to hire additional staff.
Unable to increase Bookstore hours with limited staffing.
Very hard to compete with online vendors.
To not show a loss, but to break even at the end of the year.
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BOOKSTORE and REPROGRAPHICS
STAFFING NEEDS for 2011 - 2012
Positions Needed for 2011-2012
Cashier for Bookstore
Positions Needed
2
Projected Salary for Each
$ 32,789.00
Justification of Need
There are currently no cashiers employed by the Bookstore. The
job is performed by student workers and other staff when needed.
To handle the day to day printing for faculty and staff.
Reprographic Equipment Operator
1
$ 42,000.00
Responsible for records, files, and other information.
Senior Office Assistant
1
$ 38,400.00
Handle all day to day mail services.
Office Assistant
1
$ 34,000.00
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BOOKSTORE and REPROGRAPHICS
EQUIPMENT NEEDS 2011- 2012
Equipment Needed for Academic Year
2011 - 2012
# of Equipment
Needed
Approximate Cost
Storage Area
1
$ 35,000.00
Security System
1
1
$ 40,000.00
$ 400.00
1
$ 500.00
Heavy Duty Confetti-Cut Shredder
High Speed Laser Fax Machine
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Justification of Need
The Bookstore needs an area to store textbooks that will be
secure from theft and the elements.
The Bookstore needs a security system for both the main store
and the storage area where textbooks are stored.
Equipment is needed by faculty and staff to shred sensitive
documents pertaining to students and related college matters.
New system will replace outdated unit by providing more
professional looking documents by printing on both sides of a
page automatically. This will save on paper and mailing costs.
APPENDIX
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