Beyond 2000 Committee
April 8, 2005
Meeting Notes
PRESENT
Bill Post, Bev Thornton, Brian Oppy, Brooke Banks, Dan Toy, Debra Barger, Frederica
Shockley, Jerry Ringel, Kim Williams, Joe Alexander, Dave Abbott, Tyson Henry (attending for
Len Fisk), Linda Post, Mike Spiess, Charlie Crabb, Bill Jones, Kathy Fernandes, Cindy Jorth
SECURITY INCIDENT UPDATE
A document on information security was distributed. The document outlines proposed strategies
for securing decentralized information on campus. The document also includes a chart showing
the organizational structure of information security personnel on campus. There is a lot of work
that needs to be completed. Two technical/data analyst positions will be added to the structure.
University Housing recently had an incident whereby approximately 59,000 people had to be
notified of a server breach. The Housing server was hacked, however, there is no proof that
confidential information was taken off the server. By law, the University has to notify people.
Since California passed the law, approximately 26% of organizations having to do these
notifications are universities. California is the only state that requires the notification process be
completed. Another statistic shows that 20% of all Americans will be a victim of identity theft.
The Information Security Officer has asked for feedback from faculty to identify how she can
assist them in securing confidential information on faculty computers.
E-MAIL SIZE LIMITS UPDATE
Wildcat e-mail statistics were distributed. There are currently 9,389 students using Wildcat email accounts. This number has not increased with the implementation of the new e-mail
system. Almost 2,000 students are forwarding to another e-mail account.
In February, Wildcat e-mail quotas were increased to 50MB. Currently, 96% of users have used
only 0-25% of their quota. Only .07% of users have used 96-100% of quota.
Spam is not being aged and, eventually, this will become a storage issue. We are currently using
36% of the server. An additional 7% of the server is spam. This will continue to build and build
until an aging solution is put into effect. Staff suggests 30-day aging. Every 30 days, spam
would be deleted from the spam folder. Many e-mail providers use a 30-day aging solution.
Committee agreed on 60-day aging. Staff will verify whether a solution can be found that would
date individual e-mails and delete them after 60 days.
RELIABILITY OF CRITICAL SYSTEMS
Reliability of critical systems was discussed. E-mail announcements are sent out for planned
downtime of critical systems in e-mail Announcements. There are times when critical systems
might be down longer than planned. Staff try to estimate windows of additional time a system
might be down in the cases of planned maintenance. Staff reported the days and times that staff
are available to respond to faculty, staff, and student trouble reports. When semester is in
session, the student help desk is staffed 24 hours a day except for Saturday and Sunday. After
midnight Saturday and Sunday no one will respond until they open the next day. Currently there
is no direct way for faculty/staff to report system outages after hours. There is an option on the
USRV helpline on Mon-Thurs from 5-9pm to transfer to the Student Computing helpline, but
this service has been intended primarily to provide troubleshooting support for faculty/staff
remote access issues.
User Support Services will look into the feasibility of allowing users calling the USRV helpline
after hours the option to be forwarded to the STCP helpdesk to report system outages during all
extended STCP helpdesk hours (24hrs/day except Fri/Sat from midnight to noon). USS will also
look into the feasibility of enabling the STCP helpdesk to update the USRV system status web
site after hours so faculty and staff can tell if a problem has already been reported.
ADJOURNMENT
The meeting was adjourned.