Vehicle Rentals - Frequently Asked Questions
1. Where do I get a copy of the state contract for Enterprise Vehicle Rentals?
Contract number: 03710 VEHICLE RENTAL
2. Should I read the Enterprise contract before renting a car?
Not necessarily, Enterprise has entered the contract terms in their system, so you should
always receive the correct rates and terms. But it is important that your agency's division
travel coordinator have a good understanding of the contract . The contract does have
many important terms and conditions, including the rental rate per city and a list of
exception city locations.
3. How do I receive approval to rent a vehicle?
Complete a Travel Authorization Form (pdf format). The form may also include
information about lodging, meals, airfare, and registration fees in addition to vehicle
rental. Your approving official will sign the form and route it to the CWU Travel Desk.
4. I do not like standing in line for a vehicle, is there anything I can do?
Yes, Enterprise has a program for frequent users who are in a rush. By contacting
Enterprise either on-line or calling them, you can set yourself or others up for the Express
Lane program. There is usually a separate counter for FastBreak customers.
5. How about Enterprise Promotional Rental Rates?
In order to receive the state coverage and program benefits, reservations must be booked
using your account number and at the State rates, not the promotional rates.
6. A mid-sized four-door sedan just will not work, are there other size vehicles available?
Yes, Enterprise has cars, plus vans, trucks and sport utility vehicles for rent at most
Enterprise locations. These vehicles do not have same daily rental rate as the mid-sized
cars.
7. Can I use the rental car for personal use?
Rental cars are to be used for official state business only. Travelers may use a vehicle to
drive to nearby restaurants when they are away from home. For more information please
check the CWU travel policies and the travel section of the Office of Financial
Management for more details.
8. Do I need to be over 25 years old to rent an Enterprise vehicle?
Revised 12/18/06
No, the state contract allows drivers 18 and older to rent a vehicle. The 18-year-old
driver must have a valid/legal driver's license. The 18-year-old must be authorized by the
university to drive on official business.
9. What if I have a problem with a local service location?
First, check the vehicle rental contract for the contact persons, since they can often help
sort out any problems that are misunderstandings at the local reservation desk. If you
need additional help call the CWU Travel Desk, ext. 1986 or CWU Purchasing Office,
ext. 1001.
10. How do I pay for the rental?
The preferred method of payment on all car rentals is the Corporate Visa Travel card for
the added car rental insurance coverage and benefits. The two primary payment methods
are either the J.P. Morgan Chase Corporate Travel Card, or a personal credit card. These
methods work in all locations and provide for quick payment. For more details on
payment, see the vehicle rental contract.
11. What if no cars are available for renting?
For confirmed, booked reservation, Enterprise will do everything possible to guarantee a
vehicle is available, including providing an automatic, no added cost upgrade if the
confirmed vehicle is not available. Enterprise will do their best to have a vehicle
available if they are given adequate time to respond. If Enterprise has no cars available,
the traveler can go off contract to find the next most economical vehicle available from
another rental company, but it is advisable to check with the travel desk before renting.
12. Do I have to buy additional insurance when I rent a vehicle under this contract?
The state contract has provided for standard insurance coverage needs, including damage
and liability.
Revised 12/18/06