ACUHO-I/EBI 2002 Resident Study
Distributed in February 2002 by RA’s
Given to students residing in campus-owned
residence halls
1,114 distributed; 655 returned = 59% return
319 Freshmen, 240 Sophomores, 78 Juniors, 4
Seniors, & 14 graduate, non-degree or
other
What do the numbers mean?
 Very
dissatisfied = 1
 Moderately dissatisfied = 2
 Slightly dissatisfied = 3
 Neutral = 4
 Slightly satisfied = 5
 Moderately satisfied = 6
 Very satisfied =7
Overall satisfaction with SNC
Dining Services -- 4.46
 Questions
regarding dining services:
Quality of dining hall food
 Cleanliness of dining hall facilities
 Dining room environment
 Service provided by dining hall staff
 Dining facility service hours
 Variety of the food plan options
 Value of meal plan

Quality of dining hall food
 Overall
student response -- 4.02
 Hall breakdown:
 North
(4.14)
 Bergstrom
- 4.85
 Mad/Lor - 4.14
 MMM - 3.87
 South
(3.93)
 Burke
- 3.72
 Sensenbrenner - 4.08
 VMC - 3.93
Satisfaction with quality of dining hall food
Satisfaction level
7
6
5
4
4.85
4.14
3.87
3.72
4.08 3.93
3
2
1
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
Cleanliness of dining hall facilities
 Overall
student response -- 5.16
 Hall breakdown:
 North
(5.24)
 Bergstrom
- 5.87
 Mad/Lor - 5.04
 MMM - 5.19
 South
(5.07)
 Burke
- 4.75
 Sensenbrenner - 5.32
 VMC - 5.04
Satisfaction level
Satisfaction with cleanliness of dining hall
facilities
7
6
5
4
3
2
1
5.32 5.04
5.87 5.04 5.19
4.75
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
Dining room environment
 Overall
student response -- 5.12
 Hall breakdown:
 North
(5.25)
 Bergstrom
- 5.98
 Mad/Lor - 5.01
 MMM - 5.21
 South
(4.98)
 Burke
- 4.62
 Sensenbrenner - 5.31
 VMC - 4.90
Satisfaction level
Satisfaction with dining room environment
7
6
5
4
3
2
1
5.98 5.01
5.21
5.31
4.62
4.90
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
Service provided by dining hall staff
 Overall
student response -- 5.18
 Hall breakdown:
 North
(5.32)
 Bergstrom
- 5.93
 Mad/Lor - 5.15
 MMM - 5.25
 South
(5.02)
 Burke
- 4.71
 Sensenbrenner - 5.28
 VMC - 4.95
Satisfaction
level
Satisfaction with service provided by dining
hall staff
7
6
5
4
3
2
1
5.93 5.15 5.25
5.28
4.71
4.95
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
Dining facility service hours
 Overall
student response -- 4.65
 Hall breakdown:
 North
(4.79)
 Bergstrom
- 5.50
 Mad/Lor - 4.72
 MMM - 4.59
 South
(4.43)
 Burke
- 3.98
 Sensenbrenner - 4.60
 VMC - 4.60
Satisfaction
level
Satisfaction with dining facility service
hours
7
6
5
4
3
2
1
5.50
4.72 4.59
4.60 4.60
3.98
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
Variety of food plan options
 Overall
student response -- 3.73
 Hall breakdown:
 North
(3.83)
 Bergstrom
- 4.82
 Mad/Lor - 3.64
 MMM - 3.64
 South
(3.69)
 Burke
- 3.55
 Sensenbrenner - 3.59
 VMC - 3.91
Satisfaction level
Satisfaction with variety of meal plans
7
6
5
4
3
2
1
4.82
3.64 3.64
3.91
3.55 3.59
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
Value of meal plan
 Overall
student response -- 3.31
 Hall breakdown:
 North
(3.32)
 Bergstrom
- 4.10
 Mad/Lor - 3.24
 MMM - 3.10
 South
(3.41)
 Burke
- 2.97
 Sensenbrenner - 3.36
 VMC - 3.82
Satisfaction level
Satisfaction with variety of meal plans
7
6
5
4
3
2
1
4.10
2.97 3.36 3.82
3.24 3.10
Hall
Bergstrom
VMC
Mad/Lor
Burke
MMM
Sensenbrenner
2001 vs 2002

Overall satisfaction with dining services
increase from 2001 (4.41)
 2002 response mean 4.46


Satisfaction with quality of dining hall food
increase from 2001 (3.70)
 2002 response mean 4.02


Satisfaction with dining facility service hours
decrease from 2001 (4.77)
 2002 response mean 4.69

SNC vs Carnegie Schools

Carnegie schools
include:







Elmhurst College
Columbia CollegeMerrimack College
Missouri
Millikin University
Lenoir-Rhyne College
Roger Williams University
St. Norbert College
Methodist College
Ramapo College of New Univerity of the Ozarks
Jersey
Saint Leo University
University of Charleston
Wingate University
SNC vs Carnegie Schools
Satisfaction level
Overall satisfaction with dining
services
7
6
5
4
3
2
1
4.46
4.17
SNC
Carnegie Class
SNC vs Select Six Schools
 Select
Six Schools (chosen by SNC)
include:
Marquette
University
Millikin University
Occidental College
John Carroll University
Xavier University
Canisius College
SNC vs Select Six Schools
Satisfaction level
Overall satisfaction with dining
services
7
6
5
4
3
2
1
4.46
4.22
SNC
Select Six Schools
Implications & Recommendations
 More
meal plan options
 Block
plans
 Suggestion
box/sheet for meal change
ideas
 Vary meal cycle
 More
 Dinner
options/vary options
hours increased/altered based
on athletic practices