Department Name:
Location:
Phone Number:
Web Site:
Director’s Name:
Number of Staff:
Your numbers should reflect those staff who worked a majority of the 2012-13 academic year
Staff Diversity:
Your numbers should reflect those staff who worked a majority of the 2012-13 academic year
Staff with Disabilities:
Your numbers should reflect those staff who worked a majority of the 2012-13 academic year
A. Mission:
Housing and Residence Life
Offices: West Hall and Kurz Hall
852-6636 and 854-9011 (Kurz) www.louisville.edu/housing
Shannon D. Staten
Staff Type No.
Full-time Professional/Classified Staff:
30
Part-time Professional/Classified Staff:
1
80%
Graduate Assistants: 6
Student Staff on Payroll: 199
Student Interns: 3
Practicum Students:
Volunteers:
0
0
TOTAL: 239
GENDER
FEMALE
A/PI
4
AI/AN
6
BLACK
25
HISPANIC
1
WHITE
80
MALE 8
12
3
9
13
38
2
3
94
174 TOTAL:
GENDER
FEMALE
MALE
No. of Staff
0
0
OTHER
1
2
3
TOTAL:
117
122
239
TOTAL: 0
Housing and Residence Life promotes a safe, convenient, inclusive, and healthy living-learning environment which provides opportunities that help engage students, facilitate student and faculty connections and encourage student success.
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B. Department Overview:
Please include a three to six sentence narrative that captures the essence of your department’s services, programs and activities.
The core values of our program mirror our mission statement which focuses on safety, comfort and academic success. Specifically, we focus on student development and growth as they transition to campus and continue through their UofL experience. We provide opportunities for community living, service to others, campus involvement and learning independent living concepts.
C. Strategic Goals (12-13) &
Major Accomplishments:
Please list your department
’s strategic goals from this past year and address the progress towards achieving each goal and/or major accomplishments and activities with respect to each goal.
GOAL #1:
GOALS
Increase living learning or themed communities by at least one new community.
MAJOR ACCOMPLISHMENTS & ACTIVITIES

The Rustin (Social Justice) Community was established in University Tower
Apartments
GOAL #2:
Continue to update traditional facilities providing student-friendly and welcoming environments: update Louisville Hall Lobby, upgrade
20 UTA apartments, start design of
MedDent lobby renovation; update
BJH apartments;
Listing projects that were > $5,000 per project.
UofL Facilities note: Completed total of 8,633 work requests for maintenance: 3,223 of those completed by student facility assistants and 8,633 completed by PP or contractors.

Added water bottle stations in: Community
Park, Kurz, Bettie Johnson, Louisville Hall, and Unitas Tower

Bettie Johnson Hall: Replaced the hallway carpet on 4 th floor; replaced flooring on stairwells and landings; replaced furniture in most 4X2s, 2X1s, 1X1s, and 3X2s

Billy Minardi Hall: replaced computers in lab

Kurz Hall: handicap doors at entrances; hot water boiler, front desk renovation

Complex: Center: Gutter repairs;
Wellness: new roof and gutter repair;
West Hall: Replaced roof and all gutters; upgraded key fob system and readers in all halls

Louisville Hall: Renovated the Lobby for
$425,000; replaced suite living room furniture

Medical Dental: updated 15 apartments with kitchen cabinet replacement, new furniture, and appliances; worked with an architect for the initial design of a renovated 1 st floor lobby and support space

Miller: Replaced all residence hall room case good furniture, window blinds and
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HVAC units (mold)

Threlkeld: Replaced all HVAC units and about ½ of the window blinds (mold)

Unitas: Upgraded baths on 2 nd , 7 th , and
8 th ; replaced 36 dresser drawer units in rooms.

UTA: Renovated 20 apartments on 3 rd and 4 th floors (furniture, bathrooms, flooring, etc.); upgraded both elevators; and repaired the concrete columns on the exterior of the hall
GOAL #3:
Continue to explore and evaluate methods for using technology in all of our operations: upgrade RMS to correct difficulty with student selfassign; install computers at front desks for student guest sign in and other options; identify electronic support for on-call staff and other service based staff such as facility assistants and RATS; taking student staff application process to electronic format

Held demonstrations from three companies in order to begin exploring a complete online check-in/check-out process

Purchased tablet devices for various teams in order to begin transitioning more processes to electronic

ALL student staff application materials went completely online through ERezlife database

Upgraded RMS to Mercury which streamlined application process and required missing persons and emergency contact information.
GOAL #4:
Reduce overhead expenses for facilities and operations: outsource some maintenance, combine efforts with ULP

Successfully negotiated new contract services cleaning contract to reduce overall costs.

Recycled some of the apartment furniture from Bettie Johnson Hall into the older hall lounges and suites
GOAL #5:
Formalize our learning outcomes and assessment for student leadership skill development and the first year programming model

Implemented new first-year programming model; updated / combined the programming model in the non-first year halls to have same model for all students
D. Points of Pride (2012-
13):
Please add more space for goals as your department ’s activities warrant.
Please list three to five
‘points of pride’ for your department from the past year. This can include initiatives, programs or recognitions.
Short Title
First Year Live On Program
Description
In our first year implementing this initiative we gained over a 99% compliance. The process went extremely smoothly with significant advance notice through Admissions recruitment events, campus tours, and email communications. Staff continued to follow through with communicating throughout the spring and summer to students about
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ProDevo Committee
“Moldageddon 2012”
Facilities Resident Assistant
Initiative
Educational Grant
Erezlife Implementation
National Residence Hall
Honorary (NRHH) Of The
Month
Please add more space for additional points of pride as warranted. the new policy and the steps they needed to take. The results were increased number of first year students living on campus and significantly reduced number of students living in off campus apartments, which assists in overall student G.P.A. and retention.
Successfully implemented internal professional development group with twice-per-month initiatives for helping develop fulltime staff. As part of this committee, implemented a Mentor/Mentee program which had 12 total participants and was very successful.
Successfully worked through temporary closing of entire residence hall and displacement of 288 students from October to December 2012.
Was able to get 65% of the students to move back to campus in
January.
The Facilities Resident Assistants (FRAs) initiative placed two facility assistants living in UTA to focus on maintenance concerns and student education in UTA and Louisville Hall. They participated in hall staff meetings and worked some evening hours on the front desks to be visible for students who needed help with maintenance. The Core
Purpose. ( See attachment C for full details of initiative.)
Won an educational grant through SEAHO for third year in a row to support the programmatic initiatives tied to raising awareness through dialogue on issues affecting Urban Living on campus
Implemented a new online staff selection service which allowed the department to recruit 379 potential applicants for various positions without utilizing paper.
NRHH submits of the month awards in various categories to the state and if they are selected there to the region and then to the national levels. We had 34 Best of the Bluegrass winners, 3 regional level winners and 1 national recognition for our programs.
Short Title
“Moldageddon 2012”
Move/in Welcome Weekend
2012
President’s Ice Cream Tour
E. Collaborative Efforts:
Description
Collaborated with Business Affairs, Academic Affairs, Financial Affairs,
Provost’s Office, Parking, Purchasing, Physical Plant, ULP, DEHS,
Student Activities, DOS Office, Health Services, VPSA office, Affiliate housing properties, and other external groups (e.g., hotels), in order to successfully work through the mold issues and temporarily close a building and displace 288 students.
Provided staff support from the first year guides (55) and professional staff at the events and to ensure first year residents were present at the events. Collaborated with Student Affairs Parent Programs, Parking,
BSU, and UPS to provide move in assistance to FY families.
RSA worked with UPS and the President’s office to host the annual
President’s Ice Cream Tour around the residence halls. Had a great turnout at each location.
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Please describe any initiatives, programs or activities that your department has collaborated with one or more other University and/or community partners.

Red Barn Comedy Series
Serving on committees
Please add more space for collaborative efforts as your department’s activities warrant.
RSA collaborated with the SAB on this programming theme providing volunteers and financial support to the program.
Fulltime staff served on 27 university work groups and committees and
12 professional organizational committees and groups,
F. Continuous Improvement:
Cite a SINGLE area, program, service or function that was identified through a formal assessment (i.e.: focus group, survey, tracking, etc.) as needing improvement or warranting additional attention.
We have conducted a formal assessment in the fall and in
January for the last couple of years called a J-Turner renewal assessment. The results of the one this last spring/January showed dissatisfaction with age and cleanliness of facilities.
1. Which assessment mechanism(s) (i.e.: focus group, survey, tracking, etc.) assisted your department in identifying the need for improvement?
This is the second year we’ve utilized the online J-turner renewal survey. This is a program that is managed by an independent company contracted by EdR. We tag onto the survey.
2. Specifically, what did the assessment’s findings reflect that resulted in enhancements to this area, program, service or function?
Students cited age, maintenance issues, and cleanliness as some of the reasons for not renewing their license.
3. What has your department done/plan to do to address this area, program, service or function? Please be as specific as possible.
4.
G. Diversity & Inclusion:
The Assessment Coordinator required the Hall Directors to review the full survey results with their RA staff and then present building recommendations to ADSS/Director.
This helped our returning staff reflect on how their service impacts resident satisfaction. We plan to continue to do high impact low costs facility improvements so residents can see their dollars at work.
Please describe any initiatives, programs or activities that your department undertook that supported diversity and inclusion
Short Title
Rustin Community
Urban Living 101
The Gray Area
Description
Successfully implemented a new theme community related to Social
Justice and Inclusion
A program series for first-year students about living safely on campus.
The program also features topics ranging from student services to diversity and preparing for issues that might spring up when dealing with campus life.
This new hit series explores topics at the heart of late adolescence, including perceived gender-role expectations, sexual decision-making, relationships with family and peers, personal experiences and more.
The format of The Gray Area consists of two panels of male and female
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Please list areas which have been cited (either through formal or informal assessment and evaluation) as requiring additional attention.

Meat and Potatoes
Queen of Sheba stu-dents, randomly selected to facilitate a forum on a specific topic.
M&P educates college men in the hope of preventing rape, sexual assaults or any form of relationship violence. The talk program features guest panelists and serves as an opportunity for male mentoring to increase educational success of students who regularly attend.
In response to an increased awareness of unhealthy rela-tionship signs and dating violence, this series has time and again helped young women who are in, have been, or will be in an abusive relationship get the support they need. Students are engaged and empowered to be active citizens against relationship violence.
Please add more space as needed.
H. Professional Development:

Various Staff attended KAHO, ASCA Drive In, SEAHO, ACPA, NASPA, APPA, ACUHO-I,
SACSA, NACUBO, NPI, RELI, MMI

ACUHO-I Facilities and Physical Environment Director; KAHO Sec/Treasurer; ACPA Grad and New
Professionals Director; SACSA New professionals and Grads Chair; SACSA/SEAHO Career
Placement committee; ACUHO-I Facilities Communications Committee Chair, Gehring Committee members, 21 st Century (Provost’s office), APPA Programming Committee Chair-Elect
Please describe professional development activities your staff participated during
2012/13 (i.e.: committee work, recognition, leadership roles, conference attendance and/or presenting at a conference).

Adam Robertson attended the SEAHO Regional Entry Level Institute.

Staff presented programs at KAHO, SEAHO, ACPA, APPA, SACSA, NACUBO,SAACURH, KARH,, and NACURH; and 3 program sessions through the Speaker’s Bureau to the local community.

Shannon Staten authored a chapter, Outsour ced Services and Contracts” in the ACUHO-I initiative of the Campus Management Series (a three volume series of various administrative, programmatic and business practices in the Housing profession.

Student leaders attended SAACURH, KARH, and NACURH; presenting six programs
GOAL #1:
GOAL #2:
GOAL #3:
GOAL #4:
J. Strategic Goals (2013-14):
Residents: Honor that our residents are our strongest asset by consulting with residents, encouraging student responsibility in the community, providing positive living environments that support academic success and focusing on providing quality service.
Staff and student leaders: Provide leadership and development that creates opportunity to prepare for the next career or education step for our staff and student leaders.
Administrative: Continue to update our administrative processes and options through innovative and user friendly technology, efficient sustainable processes, and improved communications with our students and families.
Overall program: Continue efforts that provide a unified campus housing program provides appropriate level of services and resources for students living in the various on and off campus communities.
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Please list your department ’s strategic goals for the coming year and address efforts to be made towards achieving each goal. NOTE: Goals should be specific, measurable,
attainable, realistic and timely.
Attachment G lists the objectives of the goals that will be our measurement of successful completion for 2013-2014.

GOAL #5:
Please add more space for goals as your department’s activities warrant.
K. Learning Outcomes:
1. Division of Student Affairs
Learning Outcomes
1.
2.
Students will learn to be responsible global citizens. This will be demonstrated through service to campus, community, and others.
Students will learn about campus services and activities supporting their retention and graduation. This will be demonstrated through student's knowledge of campus services, personal development opportunities, and increased utilization of campus services and activities.
3. Students will learn Cardinal traditions and develop a sense of purpose.
This will be demonstrated by familiarity of campus traditions and increased participation in campus signature events and ceremonies.
4. Students will learn critical thinking skills. This will be demonstrated through RSO training, SGA retreats, leadership skills training, and
Engage Lead Serve Board etc.
2. Identify programs, services and activities planned to address these outcomes:
1 Major signature programs will be developed for the first year student halls that will connect to a civic or community based service initiative for the local community or identified agency.
2 The Housing year end banquet will continue to be planned, organized and hosted by the student leaders within RSA and NRHH.
3 Will consider the formation of a service learning LLC environment that will support students who are participating in ISLP trips and classes.
4 Continue to support a full retreat of hall council leaders and the RSA executive board.
5 Continue to have the First Year Guides and RAs participate fully in the
Welcome Weekend activities and make sure the first year students living on campus are participating.
6 Office Assistants and RATS supervisors utilized learning outcomes and the CLAWS instrument to promote occupational growth and learning.
3. How did you plan to measure attainment towards the outcomes listed above?
1…Provide the financial and staff support for the events listed
2…Develop intentional outcomes for the signature program formation and measure the outcomes
3…Present intended outcomes to the student leaders and student staff regarding skill and opportunities they will receive throughout the year and measure the provision of those with the student staff and leaders.
L. Community Service and
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List your department ’s 2012-13 programs, activities or initiatives that were designed to support the Divisional Learning Outcomes listed below.

Civic Engagement Activities: List community service or civic engagement initiatives, programs or activities your department undertook during 2012-13 Attachment F is a list of the community service initiatives and civic engagement in detail that was completed in 2012-
2013.
Short Title Description
Hall Councils / Staff activities: 11 events involving 8 different charities or organizations
RSA / NRHH activities: 11 events involving 10 different charities or organizations
Housing staff
M. Assessment Planning:
List assessment activities planned for 2013-14.
N. Issues and Challenges:
List issues or challenges you anticipate your department addressing in 2013-14.
O. Department Scholarships
Please list any student scholarships provided by your department during 2012/2013
1 event for Scholar House families
1…CAS self-assessment of Human Resources and Legal sections completed.
2…Completed 360 degree evaluation of residence life team.
3…CAS self-assessment of Programming Section in progress.
4…J Turner Move in and Spring renewal surveys
5…EBI Housing Benchmarking Survey
6 …Staff Training and Retreat Surveys
7…LLC focus group
8…Hall Programming evaluations
1…Capital Planning 10 years and beyond
2…Campus Vision for the next 10 years: To help the administration know and understand our vision for the campus and how a strong housing program can contribute to the goals and vision of the university.
3 …Academic partnerships and 2 nd year initiatives to include analysis of the feasibility for a Faculty in Residence Program
4 …Continued challenge to managing the program in a financially fiscal manner while minimizing cost increase to students.
5…Financial challenge: Rebuilding the reserves in order to restart the capital improvements on our deferred maintenance schedule.
6…Affiliations: Continue challenge to educate the managers and the companies who own the affiliated communities on student safety , development theory and UofL vision.
7…Presence in the housing field: Continued work to gain and maintain a national presence in the Housing field as experts/consultants for Private Public
Partnerships (PPP) and creative housing solutions for students. Also continue to prepare our graduate students and professional staff for their next position steps in the field.
1…Each UofL RA (80) receives a total of $5,060 per year ($2,530 each semester): $4000 for rent and $1,060 for meals
2…RSA Executive Officers (7) receive $3,000 ($1,500 each semester)
3…Graduate assistants (7) receive full tuition (in or out of state)
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P. Performance Metrics
Please Attach These Additional Materials to Your Report
Please attach your updated Performance Metrics for 2011-12. Additions welcome.
A: Occupancy versus capacity reports, Fall 2012 (representative of year)
B. Demographic Summary reports, 2012- 2013
C. UofL Halls, Facility Summary 2012-2013
D. Residence Education Summary 2012-2013
E. Assignments process and Technology Summary 2012-2013
F. 2012-2013 Civic engagement activities
G. 2013-2014 Goals and objectives
H. Conduct and student development summary
I. Organizational Chart
J. Staff List (students)
Q. Organizational Chart Please provide an up to date organizational chart for your department (electronically in whatever form you prefer).
S. Staff List
Please provide an electronic list of student staff who were employed by your department this year that includes their UofL ID number. This can be generated by
PeopleSoft.
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