ANNUAL REPORT
2011-12
Department Name:
Housing and Residence Life
Location:
West Hall
Phone Number:
852-6636
Web Site:
www.Louisville.edu/housing
Director’s Name:
Shannon Staten
Number of Staff:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
Staff Diversity:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
Staff with Disabilities:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
A. Mission:
Staff Type
No.
Full-time Professional/Classified Staff:
Part-time Professional/Classified Staff:
Graduate Assistants:
Student Staff on Payroll:
Student Interns:
Practicum Students:
Volunteers:
TOTAL:
30
1
5
137
2
0
0
175
GENDER
A/PI
AI/AN
BLACK
HISPANIC
WHITE
OTHER
TOTAL:
FEMALE
3
0
21
0
63
2
89
MALE
2
0
18
5
57
4
86
TOTAL:
5
0
39
5
120
6
175
GENDER
No. of Staff
FEMALE
0
MALE
0
TOTAL:
0
Housing and Residence Life promotes a safe, convenient, inclusive, and
healthy living-learning environment which provides opportunities that help
engage students, facilitate student and faculty connections and encourage
student success.
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B. Department Overview:
C. Strategic Goals (11-12) &
Major Accomplishments:
The core values of our program mirror our mission statement which
focuses on safety, comfort and academic success. Specifically, we
focus on student development and growth as they transition to campus
and continue through their UofL experience. We provide opportunities
for community living, service to others, campus involvement and
learning independent living concepts.
Please list your department’s strategic goals from this past year and address the
progress towards achieving each goal and/or major accomplishments and activities with
respect to each goal.
GOALS
GOAL #1:
Acknowledge that our residents are our
strongest asset by consulting with
residents, encouraging and educating
student leadership, and focusing on
providing quality customer service.
GOAL #2:
Establish the University of Louisville
Housing and Residence Life program as
a nationally known “teaching” program
for Housing and Student Affairs
professionals.
MAJOR ACCOMPLISHMENTS & ACTIVITIES

Conducted a formal move in and midyear
evaluation for all on-campus halls to
assess customer service with check-in and
renewal for the next year.

Assisted RSA to update and ratify their
constitution.

ULP-RAs completed EDR’s AD Leasing
Program which includes Fair Housing
training, customer service, curb appeal,
tours, etc.

Strengthened support from Res Life team
for RSA with regular attendance from
building director staff at RSA body
meetings and full time advisor as well as
graduate advisor

Created a satellite office site in the Miller
R.E.D. Room where graduate assistants,
interns, Senior Resident Assistants, and
RSA Executive Board members will hold
office hours until 8:00 p.m. daily to serve as
a resource to student leader and residents

Hosted one ACUHO-I intern for summer
2011 from Western Kentucky University

Housed national sorority consultant and
SACSA Intern working with Civic
Engagement and Leadership for other
units.

Placed 2 professional staff in high level
positions - Jonathon Johnson as Director of
Housing at Dalton College and Suhail
Johnson as Assistant Director of Housing,
UT Chattanooga; 3 graduate assistants into
fulltime jobs – Charlie Edmisson at
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Bellarmine College and Jessica Watts at
Eastern Kentucky University; and one RA
into a Graduate Assistant – Lexi Payne at
Louisiana State University
GOAL #3:
Continue to update our administrative
processes and options for students
through innovative and user friendly
technology and student controlled
systems.
GOAL #4:
Move the vision forward to increase
campus housing, create a more unified
housing program for our residents and
extend campus life services on the
Belknap and HSC campuses and into the
community.

Shannon Staten served as faculty for the
ACUHO-I National Housing Training
Institute, summer 2011

Continued to provide assigned collateral
assignments to the Residence Life
Coordinators to expand their skill
development (Facilities, Staff recruitment,
Affiliation Communities and Training).

9 staff served on 4 different national and
regional committees representing the
university

ULP/HRL merged financial delinquent
letters and processes

Updated website

Updated central office manual

Began using Sharepoint as our archive and
record keeping as well as the central staff
location for documents

Updated application fee process to be
within PCI compliance

Worked with Dean of Students to purchase
and implement Maxient. Trained all
residence education and leadership staff
on Maxient.

Increase affiliated community beds through
phase II of Cardinal Towne (325 beds)

Re-functioned a floor of Medical Dental
apartments to be mixed office/housing/and
potentially retail.

Advertised and encouraged residents to
participate in programs, no matter what
building they are held in.

ULP-Co-sponsored events and programs
via B-CUP Entertainment including getting
Bellamy, Cardinal Towne and Province
involved.

Completed several major renovation
projects (see addendum)

Continued to meld the operational
processes between the foundation halls on
campus and the UofL owned buildings.
Changed titles of leadership level staff to
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be consistent between the areas, combined
marketing resources, redesigned the
housing logo, email templates, and other
publications; and created common student
swag.
GOAL #5:
Identify ways to build relationships with
academic and administrative units in
order to be integral in building campus
community for student retention and
satisfaction.

36 staff served on 29 university and
student affairs committees for 17 different
units/divisions

Developed intentional programming to
support the Book in Common and 1st year
program. Hosted the author, Wes Moore in
the halls to talk with RAs and look at
bulletin boards.

Began the administrative processes to
accommodate the first year live on policy
starting in fall 2012

Created new theme environment for fall
2012, “the Rustin Community” a social
justice environment for gender issues.

Trained Admissions Counselor staff before
they went “on the road” with recruitment

Trained SOS staff before Orientation

Used Community Park classroom and the
Miller Hall First Year Resource Center for
tutoring (REACH)

Sponsored programs with TRIO, Health
Education, REACH and PEACC

Required all RAs (in both ULP and HRL) to
create bulletin boards around large campus
events (e.g. September- Take Back the
Night, October- The Other Wes Moore
lecture)

Hosted regular attendance of campus
partners to Avenue E Residence Education
meetings

Involved campus partners in interview
process of candidates for new positions

Allowed residents to move in early for
various campus groups (Band, Sorority
Recruitment, Athletics, Honors, Porters,
and other units

Formalized the housing agreement with
Athletics by implementing a Memorandum
of Agreement between EdRTrust and
Athletics
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Please add more space for goals as your department’s activities warrant.
D. Points of Pride (2011-12):
Please list three to five ‘points of pride’ for your department from the
past year. This can include initiatives, programs or recognitions.
Short Title
Description
Won an educational grant through SEAHO to support the programmatic
initiatives tied to raising awareness through dialogue on issues affecting
men, specifically for “Meats and Potatoes”.
Grant recipient
On Campus/Vendor
Partnership Award
First Year programming
model
First year live on requirement
Continuing a strong
collaboration with EDR to
provide a seamless on
campus environment
Retooling our Marketing
portfolio and recruitment
material
Won an award for our collaboration between ULP/EdR and HRL for
using JTurner Surveys to assess move in and renewal satisfaction of
students and parents.
Redesigned our first year programming model to be a two-semester
model with the intentional outcomes of assisting students as they
acclimate into the second semester. The topics became the basis for
the returning halls’ programming as well.
Completed requirements for the first year live on, obtained permission
from the university to proceed, educated various departments on the
process, and worked with families and students to ensure it went
smoothly.
We continued to work on this by bringing all levels staff into the
expectation for collaboration and unified processes. Staff selection and
collateral assignments for RLCs continued to strengthen.
We worked together to redesign our logos, our printed materials and our
on-line information to be up-to-date for our students and to be very
sharp and attractive. We decided to unify the swag items given to staff
and students and were more cost efficient in those efforts.
Please add more space for additional points of pride as warranted. .
E. Collaborative Efforts:
Please describe any initiatives, programs or activities that your
department has collaborated with one or more other University and/or
community partners.
Short Title
Description

Expanding security measures
on-campus and to affiliated
communities



Developing and maintaining
strong working relationships
with campus partners who

Worked with Campus police to conduct safety tours of all of the
affiliated communities noting concerns of the managers and
Campus police and working on improving environments for our
affiliated communities.
Conducted quarterly drug sweeps with the KNine team.
Assisted the campus Fire Marshall with monthly tours of the Greek
Houses
Provided additional security patrols between August and October
on the west side of campus between 10:00 p.m. – 3:00 a.m.
Met regularly with the Bursar, Admissions, Financial Aid and IT in
order to strengthen the work we are doing
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impact our students.

Worked with one of the faculty to collaborate with a class on
sustainability to measure electricity usage in the halls. Purchased a
data program that monitors usage in halls and reports through web
pages to students about their space.

Collaborated with FYI on a bulletin board contest with RA staff to
bring more attention to the book in common.
Tired of stick-thin models ruling the runways? To promote BABA
Week (Body Awareness Body Appreciation) bold ladies made a big
statement about inner and outer beauty in this inspiring fashion
show.
Expanding Academic
relationships and support
The Other Wes Moore
Queen of Sheba Series:
What's it to You? I'm Not a
Size 2! Fashion Show

Please add more space for collaborative efforts as your department’s activities warrant.
F. Continuous
Improvement:
1. Cite a SINGLE area,
program, service or
function that was
identified through a formal
assessment (i.e.: focus
group, survey, tracking,
etc.) as needing
improvement or
warranting additional
attention.
2. Which assessment
mechanism(s) (i.e.: focus
group, survey, tracking,
etc.) assisted your
department in identifying
the need for
improvement?
3. Specifically, what did the
assessment’s findings
reflect that resulted in
enhancements to this
area, program, service or
function?
4. What has your
department done/plan to
do to address this area,
program, service or
function? Please be as
specific as possible.
Please list areas which have been cited (either through formal or
informal assessment and evaluation) as requiring additional attention.
We needed to improve staff training for the fall semester. Throughout
the fall semester we had RLC staff complaining that they did not get
trained in areas that were important to the operations portion of their
position.









We held group discussions and one targeted focus group
reviewing the process of training and the material covered.
We held individual meetings with various level staffs to see if the
gap was with one level of position or multiple
We found that the material had been made available during
training in either/or verbal and written format.
We found that there were some staff who were very limited in
their perception of how training should be conducted and
therefore found it to be deficient.
We realized that some written manual information had errors.
Staff asked that very specific time for receiving procedure
training be initiated for the next year.
We dedicated staff time to updating the residence life manuals in
early summer in order to provide an up to date manual for the
residence life staff.
We scheduled that the housing operations manual to be updated
in spring 2013
We changed the format of training for fall 2012 to include more
direct discussion of the material; scheduling an entire day to
operational procedures and methods.
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
G. Diversity & Inclusion:
We included in monthly HRL meetings a policy/procedure time
focused on specific UofL policies such as (time-off, procurement,
and travel)
Please describe any initiatives, programs or activities that your
department undertook that supported diversity and inclusion
Short Title
Themed living communities
Our Love is Color Blind
Urban Living 101: So What
Was He Wearing?
H. Professional
Development:
Description
Developed a themed community, Rustin Community, for social justice:
gender issues.
Although interracial relationships are becoming more common, four
lovely interracial couples openly talked about the varied challenges of
their relationships
The slaying of 17-year-old Trayvon Martin, the Florida high school
student who was shot and killed sparked a national dialogue on race
and gun control. Students came together for a thought provoking
discussion and to sort out the facts of the disturbing case
Please describe professional development activities your staff
participated during 2011/12 (i.e.: committee work, recognition,
leadership roles, conference attendance and/or presenting at a
conference).

Shannon Staten served on the ACUHO-I Executive Board as the Director of physical environments
and sustainability

Teresa Crum served on the KAHO Executive Board as the Secretary / Treasurer

Suhail Johnson participated in the ACPA Mid-Level Managers Institute

Adam Robertson attended the SEAHO Regional Entry-level Institute

Taylor U’Sellis served as the ACPA Grad and New Professionals Director

Conference Attendance (37 total attending / some staff multiple events): 12 attending KAHO; 3
attended the ACUHO-I Facilities Conference; 2 attending the ACPA Residential Curriculum Institute;
1 attended ASCA; 4 attended SEAHO; 1 attended NASPA, 1 attended RMS annual users meeting; 8
attended ACPA; 1 attended ACUHO-I; and 4 attended SACUBO

8 staff served on various regional and national committees

Shannon Staten presented four programs to local businesses through the Speaker’s Bureau, one
program to ACUHO-I Facilities conference; and one program at the National Housing Training
Institute.

JT Stinnett and Mohammad Hussain co-presented one program at ACUHO-I, Business Operations
Conference

Jonathon Johnson presented one program at SACSA

Michelle Massey (with Mr. Owsley, Dr. Jackson and Dr. Mardis), Jessica Watts and Tom Converso
all presented a program at ACPA
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
Crystal Favors and Amanda Cunningham co-presented one program at KAHO
Please list your department’s strategic goals for the coming year and
address efforts to be made towards achieving each goal. NOTE:
Goals should be specific, measurable, attainable, realistic and
timely.
Increase living learning or themed communities by at least one new community:
International Living through A&S
Continue to update traditional facilities providing student-friendly and welcoming
environments: update Louisville Hall Lobby, upgrade 20 UTA apartments, start design of
MedDent lobby renovation
Continue to explore and evaluate methods for using technology in all of our operations:
upgrade RMS to correct difficulty with student self-assign; install computers at front desks
for student guest sign in and other options; identify electronic support for on-call staff and
other service based staff such as facility assistants and RATS; taking student staff
application process to electronic format
Reduce overhead expenses for facilities and operations: outsource some maintenance,
combine efforts with ULP
Formalize our learning outcomes and assessment for student leadership skill development
and the first year programming model
J. Strategic Goals (2012-13):
GOAL #1:
GOAL #2:
GOAL #3:
GOAL #4:
GOAL #5:
Please add more space for goals as your department’s activities warrant.
K. Learning Outcomes:
1. Division of Student Affairs
Learning Outcomes
2. Identify programs,
services and activities
planned to address these
outcomes:
List your department’s 2011-12 programs, activities or initiatives that
were designed to support the Divisional Learning Outcomes listed
below.
Students will learn to be responsible global citizens. This will be
demonstrated through service to campus, community, and
others.
2. Students will learn about campus services and activities
supporting their retention and graduation. This will be
demonstrated through student's knowledge of campus services,
personal development opportunities, and increased utilization of
campus services and activities.
3. Students will learn Cardinal traditions and develop a sense of
purpose. This will be demonstrated by familiarity of campus
traditions and increased participation in campus signature events
and ceremonies.
4. Students will learn critical thinking skills. This will be
demonstrated through RSO training, SGA retreats, leadership
skills training, and Engage Lead Serve Board etc.
1.
1…The annual Housing spring banquet is planned and hosted by the
student leaders of National Residence Hall Honorary and Resident
Student Association. They manage the budget, negotiate the service
agreements, invite and welcome the participants and coordinate all
awards and the program.
2…RSA supplements the efforts of the SAB ULDM by rallying the
residents to participate and also by raising funds in all halls to donate at
the event.
3…RSA participates in campus traditions through involvement in
Homecoming, Parent Weekend, Book In common events and other
Page 8 of 10
programs through window painting, fund raising, and student initiatives
to support events.
4…NRHH and RSA write monthly “of the month” awards that are
submitted to a regional student housing association. These require
identifying accomplishments, and writing specific recognition, examples,
and strong writing skills. Goal is to have OTM submitted each month to
the state and regional groups.
3. How did you plan to
measure attainment
towards the outcomes
listed above?
1…We plan to formalize the assessment of skills utilized in the banquet
and other programs and initiatives by conducting a pre and post survey
to identify skill levels of the leaders chairing the event.
2…We will have the student leaders discuss the RSA and NRHH
learning outcomes during fall training and retreat; then have them log
the events and traditions they participate in with purpose tied back to the
learning outcomes
3…We will log the OTMs being issued and monitor that each category is
submitted at least once a semester in the group.
4…Housing administrative will review these learning outcomes and
assess how well we are training and defining them for our students
leaders.
L. Community Service and
Civic Engagement
Activities:
Short Title
Date Auction & Dinner for
Two Charity Challenge
List community service or civic engagement initiatives, programs or
activities your department undertook during 2011-12
Description
ULP, SODEXO, IFC, Panhellenic, NPHC, ROTC and UofL Athletics
joined forces to host the 2nd annual date auction with proceeds going to
various charities
RSA Giving back to the
Community
Each hall was encouraged to select a local agency to volunteer for or
provide needed items. Agencies included: Scholar House, Wayside
Mission, the Heart Walk, and the Ronald McDonald House
M. Assessment Planning:
All efforts reflect all on-campus environments.
List assessment activities
planned for 2012-13.
1…Educational Benchmarking (EBI) in the fall which is a national survey
of student satisfaction that will benchmark our results with 4 other
institutions of our choice. This is scheduled in the off year of CIRP and
NSSE.
2…Focus group sessions in the spring 2013 on facilities, safety and
security issues / concerns.
3…J Turner surveys to parents and students regarding efficiency and
effectiveness of check-in during the fall and of the renewal process for
the spring.
N. Issues and Challenges:
List issues or challenges you
anticipate your department
addressing in 2012-13.
1…Budget: One challenge will continue to be the questioning regarding
our reserves and the potential loss of those reserves to the university
budget. We also continue to pay an extraordinary amount for
telephones and data (including an additional 10% placed by IT on all our
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bills)
2…Housing community diversity: We will always have to spend a lot of
time coordinating between the off-campus affiliates and the on-campus
program. The challenge will be maintaining a pure system of First Year
students on campus and not allow them to fill the beds at the affiliates.
We also will continue to be challenged by new projects that will be built
with expectation that we support them.
3…Facilities: We have had large costs to major building issues over the
past few years. The challenge of maintaining a solid reserve amount
while having to repair deteriorating infrastructure will be constant.
4…Presence in the housing field: Gaining recognition for our model, our
staff development for the field, and our overall program is more easily
obtained than maintained. We will be challenged as to how to keep our
names in the fore front as a strong national housing program.
5…Academic partnerships and 2nd year initiatives: Part of challenge is
less space for 2nd year to live on campus; the program will have to be
focused on affiliated communities.
6…Capital planning: 10 years and beyond
O. Department
Scholarships
1…Each RA (78) receives a total of $5,060 per year ($2,530 each
semester): $4000 for rent and $1,060 for meals
Please list any student
scholarships provided by your
department during 2011/2012
2…RSA Executive Officers (5) receive $3,000 ($1,500 each semester)
3…Graduate assistants receive full tuition (in or out of state)
Please Attached These Additional Materials to Your Report
P. Performance Metrics
Please attach your updated Performance Metrics for 2011-12. Additions welcome.
Attachments:
A: Occupancy versus capacity reports, Fall 2011 and Spring 2012
B. Demographic Summary reports, 2011- 2012
C. UofL Halls, Facility Summary 2011-2012
D. Residence Education Campus Summary 2011-2012
E. Assignments and Technology Summary 2011-2012
Q. Organizational Chart
Please provide an up to date organizational chart for your department (electronically in
whatever form you prefer).
S. Staff List
Please provide an electronic list of student staff who were employed by your department
this year that includes their UofL ID number. This can be generated by PeopleSoft.
Please submit this annual report by Tuesday, July 31, 2012.
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