ANNUAL REPORT
2011-12
Department Name:
Student Counseling Center
Location:
Student Services Annex
Phone Number:
502-852-6585
Web Site:
www.louisville.edu/counseling
Director’s Name:
Kathy Pendleton, PhD
Number of Staff:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
Staff Diversity:
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
GENDER
FEMALE
Your numbers should reflect
those staff who worked a
majority of the 2011-12
academic year
A. Mission:
No.
10
0
0
0
0
7
0
17
AI/AN
BLACK
HISPANIC
WHITE
3
1
10
14
1
2
3
2
12
17
MALE
TOTAL:
Staff with Disabilities:
A/PI
Staff Type
Full-time Professional/Classified Staff:
Part-time Professional/Classified Staff:
Graduate Assistants:
Student Staff on Payroll:
Student Interns:
Practicum Students:
Volunteers:
TOTAL:
3
GENDER
No. of Staff
FEMALE
0
MALE
0
TOTAL:
0
OTHER
TOTAL:
Please include the most recent version of your department’s mission statement.
The Counseling Center supports the academic mission of the University of Louisville by providing quality mental health services
and programs to assist students in achieving their personal and educational goals. We also contribute to the broader mission of
the University by providing training to new mental health professionals.
Page 1 of 13
Please include a three to six sentence narrative that captures the essence of your
department’s services, programs and activities.
B. Department Overview:
The Counseling Center provides short-term mental health counseling for all currently enrolled students. We also serve as a
C. Strategic Goals (11-12) &
Major Accomplishments:
Please list your department’s strategic goals from this past year and address the
progress towards achieving each goal and/or major accomplishments and activities with
respect to each goal.
GOALS
GOAL #1: Implement student satisfaction survey.
MAJOR ACCOMPLISHMENTS & ACTIVITIES

Survey has been designed and will be implemented
in fall 2012.
GOAL #2: the Counseling Center and Kent School of Social

The Counseling Center continues to be a practicum
site for practicum/internship students.
GOAL #3: Seek a funding source to update camera for live

In progress, targeting funds generated from
assessments.
Continue assessment/research relationship with
Dr. Jesse Owen, ECPY

Ongoing

Ongoing. Wait times have been reduced with the
addition of new staff and the triage system
continues to be an evolving process.
Continue to strengthen the relationship between
Work.
supervision
GOAL #4:
GOAL #5: Implement a triage system to reduce the wait time
for appointments.
Please add more space for goals as your department’s activities warrant.
D. Points of Pride (2011-12):
Short Title
Please list three to five ‘points of pride’ for your department from the past year. This can
include initiatives, programs or recognitions.
Description
Electronic scheduling & records
Implemented an electronic scheduling and records system effective January 2012.
Reception and Waiting Room
Expansion
The office reception area and waiting room were moved to the former campus health
space creating a larger reception area and waiting room/
Staff Increase
Hired two masters level clinician to help cover the increased demand for services
LD/ADHD Assessments
Increase in services Provided
Completed 52 LD/ADHD assessments. The additional income was used to purchase
assessment protocols ($3,805), fund office renovations ($8,622), Titanium Lease
Agreement ($1310) Grant Aid Cost Share ($2925), and professional development.
7063 scheduled appointed which represents a 48% increase. Completed 784 new intake
appointments and a 66% increase in the number of 1:1 individual appointments.
Please add more space for additional points of pride as warranted. .
E. Collaborative Efforts:
Short Title
Please describe any initiatives, programs or activities that your department has
collaborated with one or more other University and/or community partners.
Description
CC Directors Meeting
Meeting with directors from Spalding, Bellarmine and IUS regarding collaborating on
possible future internship consortium
Upward Bound
Presentation: Time Management & College (Terri White)
Page 2 of 13
Spalding University
Practicum placement for 3 doctoral level students in Clinical Psychology
Health Promotions Cost Share
Contributed to the cost of E-checkup. Collaborated with HP to share the waiting room
and receptionist.
Please add more space for collaborative efforts as your department’s activities warrant.
F. Continuous Improvement:
Please list areas which have been cited (either through formal or informal assessment
and evaluation) as requiring additional attention.
1. Cite a SINGLE area,
program, service or function
that was identified through a
formal assessment (i.e.:
focus group, survey,
tracking, etc.) as needing
improvement or warranting
additional attention.
The former waiting room was designed to accommodate 6-7 students. It was not
uncommon for all the seats to be filled and to have students standing in the waiting room
or standing outside when weather permitted.
2. Which assessment
mechanism(s) (i.e.: focus
group, survey, tracking, etc.)
assisted your department in
identifying the need for
improvement?
The assessment was observations of the staff as well anecdotal feedback from
students, and visitors to the counseling center.
3. Specifically, what did the
assessment’s findings reflect
that resulted in
enhancements to this area,
program, service or
function?
*The waiting room did not accommodate the increased number of students coming into
the counseling center for appointments.
* At peak times, students had to stand, sometimes outside (weather permitting)
* Students indicated that came late on purpose so they would not have to sit in the
waiting room.
* Students, faculty and staff perceived the area as “unwelcoming and prison like”.
4. What has your department
done/plan to do to address
this area, program, service
or function? Please be as
specific as possible.
When the space became available, the waiting room was moved to the former campus
health waiting area. A couch, and overstuffed chairs, and magazines were added to
make the space more comfortable and inviting.
G. Diversity & Inclusion:
Short Title
LGBT
Women’s Group
Please describe any initiatives, programs or activities that your department undertook
that supported diversity and inclusion
Description
LGBT Therapy Group: Group for gay, lesbian, bisexual, transgendered, queer,
questioning, or other individuals on the sexual orientation and gender identity spectra.
The group addressed issues regarding acceptance/non-acceptance from family or
peers, the coming out process, dating, self-esteem, anxiety, depression, etc.
Women’s Therapy Group: provided the opportunity to share with others issues of
common concern including life transition, intimate relationships, depression, anxiety,
identity, self-esteem, family , and interpersonal problems
Page 3 of 13
Commission on the Status of
Women
Committee and sub-committee membership
Commission of Diversity and Racial
Equality
Committee and sub-committee membership
Delta Sigma Theta Sorority, Inc.
Presentation on Body Image & Healthy Relationships.
H. Professional Development:
Please describe professional development activities your staff participated during
2011/12 (i.e.: committee work, recognition, leadership roles, conference attendance
and/or presenting at a conference).
Kathy Pendleton

Gehring Institute Planning Committee, 2011-2012
Mediation Track Buddy (2011); Senior Level and Sexual Assault Track Buddy (2012)

FEMA Emergency Planning Training

Commission on Diversity and Racial Equality

Sexual Harassment Training

Non-Returning Students Committee

Stress Reduction and Time Management Presentation-Mom’s Group

Communication Skills Presentation- Mediation Training

Celeste Nichols Committee

Title IX Taskforce

Parent Orientation

Sexual Assault Policy Committee

QPR Suicide Prevention-Train the Trainer

National Forum for Black Administrators

Southern Association of College & University Business Officers

Program Development for Military Students

Title IX Investigator Training

ACPA Volunteer

Dissertation Committee-Kia Pruitt

Rethinking Student Discipline

NASPA Mental Health Conference

Summer Academy “Son” Award-Outstanding Contribution to Improving Area of Responsibility
Page 4 of 13

Alcohol.edu

Transfer Articulation

Rethinking Student Discipline

Protecting Children on Campus
Vince Brown:

RD and RA Training-Housing and Residence Life

New Student Orientation-Brandeis Law School

Parent Orientation

Coordinated QPR Training

International Student Orientation

Student Care Team

Aggression Management Training

Relationships and Sexuality Training

Depression Workshop

Supervision Training-Kent Schoo1
Joanna Morse:
 Family orientation event

Philadelphia Trans-Health Conference

Vagina Monologues

Common Ground WPATH (world professional association for transgender health) conference

Stress management presentation to incoming law students

Women's and LGBTQ therapy groups (fall 2011 and spring 2012)
 Weekly Counseling Corner articles
Danelle Crawford:
 Reproductive Health Fair-BRICC Outreach
 QPR Suicide Prevention Training

 Train-the-Trainer Brief Alcohol/Cannabis Screening and Intervention for College Students (BASICS &
CASICS)/Advanced Motivational Interviewing
 Marijuana: What the Internet Isn’t Telling You/Talking Back to Marijuana
Page 5 of 13
Karen Zody
 University Business Training Procuring Sub-Certification
 2011 Summer Academy “Son” Award-Outstanding Supporting Staff Member
Abby Nordquist:
 BASICS Practitioner Training
 Train-the-Trainer Brief Alcohol/Cannabis Screening and Intervention for College Students (BASICS &
CASICS)/Advanced Motivational Interviewing
 QPR Trainer workshop
 Marijuana: What the Internet Isn’t Telling You/Talking Back to Marijuana
 BABA committee
 V-Day Table
 BABA Affirmation Team (part of BABA week)
 Reproductive Health Fair
 Grief Support to Zeta Tau Alpha
 Parent Orientation
Juan Pablo Kalawski:
 2nd World Conference of Focusing Oriented Psychotherapies, November, Stony Point, NY
Presentations:
 "The language of emotions" (Centro MIP), July, Santiago, Chile
 Working with emotional resonance" (Centro MIP), July, Santiago, Chile
 "Alba Emoting: A new tool for increasing awareness and modulating emotional arousal (2nd World Conference of
Focusing Oriented Psychotherapies), November, Stony Point, NY
Article:
 Kalawski, J. P. (2011), Using Alba Emoting™ to work with emotions in psychotherapy. Clinical. Psychology
Psychotherapy: 10.1002/cpp.7
Page 6 of 13
Tanisha Allen
 Payline Training
Michelle Pinckney
 ACA Annual Conference
 KPA Diversity Conference
 Ethics Training
 Vagina Monologue (table event)
 Parent Orientation
 Panel Discussion (Practicum Class)
 BABA Week: What’s (Self) Love Got To Do With It: How to Love You-Body, Soul and Spirit -TRiO
Terri White
 RA Training-Housing and Residence Life
 Healthy Lifestyles class presentation
 Time Management/College Life-Upward Bound
 Parent Orientation
 Athletics Presentation
 PEACC Training
 Athletics Performance Team Training
 Mandated Students
 NCAA Accreditation Committee/Student Welfare Subcommittee
 Campus Response Team
 Emergency Mental Health Seminar
 Personality Disorders Seminar
 Come Together Kentucky
 Active Shooter
 Taught: Helping Skills for Student Affairs Professionals (ECPY 623)-Spring 2012
Page 7 of 13
J. Strategic Goals (2012-13):
Please list your department’s strategic goals for the coming year and address efforts to
be made towards achieving each goal. NOTE: Goals should be specific, measurable,
attainable, realistic and timely.
GOAL #1: Implement the web-based component of Titanium to streamline the intake process.
GOAL #2: Complete the conversion of all current records from paper to electronic records.
GOAL #3: Update the Counseling Center website.
GOAL #4: Implement the student satisfaction survey.
GOAL #5: Create office/work space for graduate assistants.
Please add more space for goals as your department’s activities warrant.
K. Learning Outcomes:
List your department’s 2011-12 programs, activities or initiatives that were designed to
support the Divisional Learning Outcomes listed below.
1.
1. Division of Student Affairs
Learning Outcomes
2.
3.
4.
2. Identify programs, services
and activities planned to
address these outcomes:
Students will learn to be responsible global citizens. This will be
demonstrated through service to campus, community, and others.
Students will learn about campus services and activities supporting
their retention and graduation. This will be demonstrated through
student's knowledge of campus services, personal development
opportunities, and increased utilization of campus services and
activities.
Students will learn Cardinal traditions and develop a sense of purpose.
This will be demonstrated by familiarity of campus traditions and
increased participation in campus signature events and ceremonies.
Students will learn critical thinking skills. This will be demonstrated
through RSO training, SGA retreats, leadership skills training, and
Engage Lead Serve Board etc.
1…
2…
3…
3. How did you plan to
measure attainment towards
the outcomes listed above?
1…
2…
3…
L. Community Service and
Civic Engagement Activities:
Short Title
Delta Sigma Theta
List community service or civic engagement initiatives, programs or activities your
department undertook during 2011-12
Description
Presentation to 50 junior high students
Page 8 of 13
M. Assessment Planning:
1…Implementation of Student Satisfaction Survey
List assessment activities
planned for 2012-13.
2…Development of a follow-up survey for students leaving therapy
N. Issues and Challenges:
1…Continued need to update the camera system
List issues or challenges you
anticipate your department
addressing in 2012-13.
2…Adequate space continues to be a challenge as the staff increases.
O. Department Scholarships
1…Provided 5 tuitions scholarships for TRiO as required by the Grant Aid
match.
3…
Please list any student
scholarships provided by your
department during 2011/2012
3…As the number of students served increases so does the need for additional
staff.
2…
3…
Please Attached These Additional Materials to Your Report
P. Performance Metrics
Please attach your updated Performance Metrics for 2011-12. Additions welcome.
Q. Organizational Chart
Please provide an up to date organizational chart for your department (electronically in
whatever form you prefer).
S. Staff List
Please provide an electronic list of student staff who were employed by your department
this year that includes their UofL ID number. This can be generated by PeopleSoft.
Please submit this annual report by Tuesday, July 31, 2012.
Page 9 of 13
Counseling Center Statistics
Center Totals
Fall 2011
Spring 2012
Year End Total
Total # of
Sessions
Intakes
Counseling
Sessions
No Show/Cancel
Group Session
2277
4786
7063
245
539
784
1594
3266
4860
413
1089
1502
25
72
97
Percentage of increase from July 1, 2010 – June 30, 2011:
 48% increase in the number of scheduled appointments
 44% increase in the number of new first time appointments
 66% increase in the number of 1:1 counseling sessions
Page 10 of 13
Counseling Center Statistics
July 1, 2011 - December 31, 2011
Staff
Total # of Sessions
Intakes
Counseling Sessions
Group
Session
No
Show/Cancel
Vince Brown
321
67
238
83
0
Juan Pablo Kalawski
175
48
120
55
0
Joanna Morse
375
23
307
55
13
Michelle Pinckney
399
38
297
102
0
Terri White
393
20
342
51
0
1663
196
1304
346
13
Staff Total:
Practicum
Students
Intakes
Total # of Sessions
Counseling Sessions
Group
Session
No
Show/Cancel
Stephanie Black
111
10
78
23
10
Stephanie Budge
63
4
57
4
2
Lorna Bush
19
1
18
1
0
Amanda Mitchell
98
19
75
23
0
Jonathan Moore
14
1
12
2
0
9
9
5
4
0
55
5
45
10
0
Practicum Total:
369
49
290
67
12
Semester Total
2032
245
1594
413
25
Felicia Schultz
Stephania
Velazquez
Page 11 of 13
Counseling Center Statistics
January 1, 2012 – June 30-2012
STAFF
Vince Brown
Danelle Crawford
Total # of New Intakes
Sessions
Scheduled
One-on-one
Counseling
Sessions
No
Show/Cancel
Group
Sessions
478
98
380
106
759
85
520
154
193
26
100
67
5
Joanna Morse
618
31
416
171
34
Abby Nordquist
794
109
493
192
Michelle Pinckney
563
49
352
162
Juan Pablo Kalawski
2
Terri White
Staff Totals
Practicum
Students
592
44
426
122
3997
442
2687
974
Total # of
Sessions
Scheduled
New Intakes
One-on-one
Counseling
Sessions
No
Show/Cancel
41
Group Sessions
Stephanie Black
120
11
83
26
6
Stephanie Budge
143
2
138
5
12
Amanda Mitchell
128
13
111
4
13
Felicia Schultz
204
39
115
50
Stephanie Velazquez
194
32
132
30
6
Practicum Total
789
97
579
115
37
4786
539
3266
1089
78
Semester Total
Page 12 of 13
Counseling Center Staff
2011-2012
Kathy Pendleton
Vince Brown
Terri White
Joanna Morse
Juan Pablo Kalawski
Michelle Pinckney
Abby Nordquist
Danelle Crawford
Karen Zody
Tanisha Allen
1034566
1330965
1519937
1427735
1639044
1726114
1585897
1700571
1463914
1765490
Page 13 of 13