Transportation Services
Parking Specialist
Job Code: 7648 – Contract Classified
Department Introduction:
Transportation Services provides innovative and sustainable transportation solutions that facilitate the educational, research, cultural and service missions of the University. TS supports the UW campus with the following: Parking, Transit,
Bicycling, Walking, Rideshare, Fleet Services, UW Shuttles, and Transportation Planning & Construction.
Job Purpose:
Under the general direction of the Parking Operations Manager and Parking Operations Supervisors Parking Specialists play a principle role in creating a remarkable first and last impression for anyone coming to the university campus. Parking
Specialists, in an approachable and friendly manner, issue parking permits, collect parking fees, perform parking enforcement duties, provide consistent information about parking system processes and procedures and perform other parking-related field duties. Parking Specialists deliver exceptional customer service in every way including engaging with customers, responding to questions completely and accurately, offering viable parking options and mapping convenient routes to campus destinations. Parking Specialists demonstrate commitment to the department mission and vision through making every customer feel welcome to campus, helping customers navigate to their destination and providing a customer experience designed to strengthen the reputation of the university.
Parking Specialists are expected to heighten the customers experience by:
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Standing as the vehicle approaches the kiosk and making eye contact with each customer
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Greeting each customer with “Welcome to the University of Washington”
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Responding to all customers in a friendly and respectful manner
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Providing directions, offering parking options
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Using all service tools (handouts, maps) available to assist the customer
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Handing out supervisor contact cards and promptly forwarding customer follow up questions/concerns to the supervisor
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Thoroughly understanding the uses of all products sold
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Issuing permits and citations accurately
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Working to educate the public about the campus parking system
Parking Specialists take responsibility for daily duties by:
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Arriving to work on time and ready to engage customers
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Making sure the environment within and surrounding the kiosk is clean and tidy at all times
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Checking supplies at the beginning of each shift to ensure that all is well stocked and maintained throughout the day
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Reviewing the bulletin each day; maintaining awareness of the day ’s arrangements and events
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Checking work email daily; maintaining awareness of pertinent information
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Presenting a neat and tidy uniform appearance
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Maintaining cleanliness in university vehicles including removing unused items after each use
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Seeking new assignments and responsibilities during slow times
Parking Specialists work together as a team by:
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Being friendly, courteous and respectful of team members
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Understanding the importance of safety while performing all duties
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Continuously contributing to the team by participating in all aspects of the job
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Participating in daily lean huddles and problem resolution
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Communicating pertinent information via radio and/or phone
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Ensuring that all shared equipment (handhelds, flashlights) is properly secured at the end of each shift
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Embracing the department mission and vision through making every customer feel welcome, helping customers navigate to their destination and providing a customer experience designed to strengthen the reputation of the university
Duties and Responsibilities:
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Provide parking information and general campus direction to the campus community and visitors; apply established customer service standards; interact with every customer in an ambassadorial, service-oriented, highly-visible manner; offer guidance and assistance as needed
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Sell parking permits and collect fees for daily parking, which includes operating a cash register and touch screen point of sale system and counting back change to the customer, complying with established cash handling procedures and accounting procedures and reconciling the cash register at the end of each shift
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Maintain an above-average, working knowledge of campus parking regulations, parking lots, parking structures, building locations and affecting construction impacts
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Interpret policies and procedures that govern citation issuance; issue neat, accurate and complete parking warnings and citations using a computerized hand held ticket writer or manually in accordance with campus parking policies and procedures and the WAC and RCW
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Patrol assigned campus areas and observe parking and traffic patterns; completely inspect daily assigned areas for full duration of the shift; inspect and report lot conditions; identify and report inadequate traffic and parking signage, identify, report and record lost, stolen and altered permits; conduct parking lot surveys for space inventory, occupancy and other information as needed; conduct towing/relocation/immobilization/impound protocol including completing all appropriate paperwork and documents
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Prepare and complete daily cash reconciliation forms, enforcement logs with photographs and/or activity reports neatly, thoroughly and accurately to include significant events dealing with Parking Enforcement, Law
Enforcement, and parking sign problems; reports will include times, location, direction, campus setting, vehicle description, permit status and specific enforcement process undertaken
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Direct traffic at assigned intersections, street crossings, campus avenues or at other locations, and as directed install, post or place any appropriate parking signage, barricades or other traffic control equipment
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Report observed safety hazards, suspicious persons or activities and damages to University property
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Complete special event assignments, year-round and on holidays as needed, in accordance with department policy and procedures, ensuring an accurate account of moneys collected, when applicable
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Respond to campus emergencies such as earthquakes, fires, weather-related hazards, after normal hours, on weekends and holidays, as requested
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Assist with the training of new employees and student staff, as assigned
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Maintain work areas and assigned vehicle(s) to be neat, clean and orderly
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Transport staff to various campus destinations as needed
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Actively takes part in Lean activities as well as incorporate Lean principles in daily duties to support continuous process improvement
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As assigned by the Parking Operations Manager or Parking Supervisor appear in court to give testimony related to subpoenas
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As assigned by the Parking Operations Manager or Parking Supervisor, assist in Commuter Services offices with administrative duties, such as distribution of materials, filing, answering telephones, running errands and change funds
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Perform other duties as assigned
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Regular and predictable attendance is required
Core Competencies:
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Demonstrate personal integrity and trustworthiness
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Manage stressful situations and changing priorities effectively
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Anticipate, recognize and resolve problems
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Be responsible and accountable
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Use organizational skills and provide attention to details
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Maintain a positive, optimistic and success-oriented attitude
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Exercise professional demeanor, which includes being tactful and courteous
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Exhibit a professional work ethic
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Continuously promote a safe work environment
Required Skills, Experience and Knowledge:
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One year public contact work in a customer service environment
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Possession of a valid Washington State motor vehicle driver's license
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No previous felony convictions
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Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration
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Demonstrated excellent customer service and communication skills, ability to effectively communicate detailed directions to campus visitors and respond to a variety of questions
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Demonstrated cash handling experience and the ability to meet cash handling standards
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Effective oral and written communication skills
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Strong problem-solving skills
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Computer experience utilizing Microsoft Windows and Microsoft Word software and e-mail programs
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Have knowledge and understand of safe work practices and policies
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Must be able to wear all proper Personal Protective Equipment (PPE) as required
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Must be able to follow written and/or verbal instructions and communicate in English regarding the use of chemicals, supplies, and equipment; comply with safety policies and procedures
Desirable Skills, Experience and Knowledge:
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Conditions of Employment:
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Must be able to work occasional alternate shifts and overtime, including weekends and holidays, as needed
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Must be able to stand and/or walk up to seven hours per eight-hour shift, nine-hours per ten-hour shift; must be able to cover an average of eight to twelve linear miles daily over hilly terrain, around parked cars in both covered and uncovered parking facilities
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Must be able to bend, kneel, stoop, and carry/lift objects such as parking barricades weighing up to 50 pounds
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Must be able to provide proof of satisfactory driving record
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Must be able to work outside year-round, in all types of weather with or without shelter
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Must be able to work in a kiosk with varying degrees of temperature with adequate heating and cooling during all seasons
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May require additional hours based on operational necessity such as working special events
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Work in motor vehicle parking areas in presence of exhaust fumes
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Must be able to work effectively with minimum supervision as well as work in a shared workspace with co-workers
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Must be able to work under pressure and assist customers under varying traffic conditions
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A satisfactory outcome from a criminal background verification will be required prior to hire
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