UWM CIO Office
Charting Our Course
Strengthening
Operations
UWM CIO Office
Strengthening
Operations
Why now?
• Increasing reliance on enterprise IT
services and support
• Resources constraints due to budget cuts
• Challenges in meeting campus risk
tolerance
UITS
UWM CIO Office
Strengthening
Operations
Fire fighting
Communication issues
What now?
UITS
UWM CIO Office
Strengthening
Operations
UITS Staff Survey
•
•
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Department Relationships
Leadership
Customers
Work & Opportunity
UITS
UWM CIO Office
Strengthening
Operations
Information Technology
Infrastructure Library
itil-officialsite.com
UITS
UWM CIO Office
Strengthening
Operations
ITIL is a best practices framework
for better IT services delivery.
Can be tailored to any IT organization.
UITS
UWM CIO Office
Strengthening
Operations
Why ITIL?
Most widely-accepted approach to IT
service management and process
improvement in the world.
People-centric—gives you the opportunity
to do your best where you are most
needed.
UITS
UWM CIO Office
Strengthening
Operations
How we will use ITIL?
• Use only parts that make sense
• Training based on role
• More info to come in summer all-staff
UITS
UWM CIO Office
Strengthening
Operations
How will this benefit UITS?
How will this benefit you?
UITS
UWM CIO Office
Strengthening
Operations
What are we already doing that’s right?
> Strategic communications
> Documentation
> Project management
> Other examples?
UITS
UWM CIO Office
Starting out:
Strengthening
Operations
• Staff development
• Service catalog
• Role definition & working groups
>CIO Cabinet >Operations Team
>Architect Team
UITS
UWM CIO Office
Strengthening
Operations
• At an important juncture in our history
• Made enormous progress over past 5
years in adopting best practices
• Must continue to:
– Adopt best practices
– Break down silos
– Work more effectively within UITS &
with campus partners
UITS
UWM CIO Office
Strengthening
Operations
• The choice is not whether we do this but how.
• Our campus needs effective, efficient and
reliable automation services.
• All of us are central to making this work.
Please engage actively in
building a better future for UWM.
UITS
UWM CIO Office
Stay Connected
Participate
Be
Informed
Communicate
Engage in the conversation!
Contribute
UITS
UITS All-staff Meeting
UWM CIO Office
Wed., May 15, 2009
QUESTIONS?
UITS