Intel Corporation – Customer Quality & Reliability Charles Covell About Intel CQR Intel Corporation Founded in 1968 by Robert Noyce and Gordon Moore Originally produced memory chips Developed first microprocessor in 1971 Microprocessors became main product in 1980s Also produces: ○ Flash Memory ○ Motherboard Chipsets ○ Network Interface Cards CQR Customer Quality & Reliability Vision: To “Strengthen the Intel brand by making technical customer support a competitive advantage” Many locations worldwide to respond effectively to customer issues Reporting Structure WW CQR Director WW Quality Support Center Manager Americas QSC Manager Charley Asia Pacific QSC Europe/Middle East/ Africa QSC Japan QSC Internship Conditions Location: Hillsboro, Oregon 40 hours/week 8:00 AM-5:00 PM/1 hour lunch Wages: Approx. $24.50/hr Occasional overtime Project Summary Three main projects Unit information/customer issue tracking tool (Excel VBA/SQL) Accessed Intel’s databases from Excel worksheet Provided an easy tool for retrieving/comparing customer return information Reported directly to my mentor; demonstrated tool regularly to QSC members ROI ○ Me: High ○ Intel: High Project Summary Intel Intranet-based personal issue tracking/crossreference tool Worked as part of QBS (Quality Business Solutions) development team Team used Extreme Programming (XP) methodology with daily DSU (development status update) meetings Used Microsoft SQL Server Reporting Services and ASP .NET Additional reporting to Costa Rica QRE (Quality/Reliability Engineer) ROI: ○ Me: Very High ○ Intel: Medium Project Summary Intel Intranet-based customer issue logging tool Worked remotely with a team in Costa Rica Developed a component to access Intel's database and automatically retrieve unit information for the issue description Used C# .NET ROI ○ Me: Medium ○ Intel: ??? (not done yet) Experience Gained/Impressions Tools/Languages MS SQL Server/Oracle SQL VB .NET, VBA SQL Server Reporting Services ASP .NET C# .NET Team-Oriented Experience Working in a dev. team using XP Interacting/negotiating with other groups Business Knowledge Processor manufacturing process Business intelligence/reporting concepts Useful Courses CS 261 – Data Structures CS 361-362 – Software Engineering WR 327 – Technical Writing CS 275 – Introduction to Databases Questions?