Figure 7: Redesigned About MCL Wireframe Group 6 1 Final Report New Content Books, Movies & More Much of the redesign involves combining content from several of the current pages. One of these new pages is the Books, Movies & More (Figure 8) category page. The page includes sub-categories from various hyperlinks or sub-categories throughout the website including “Books,” “Music,” “Movies,” “Magazines and Newspapers,” “Subject Guides,” “Bestsellers and Staff Picks,” “E-media,” “Zinio” and “ILL and Books By Mail.” Figure 8: New Content MCL Books, Movies & More Wireframe The new page has been simplified to include only the most valuable information from each page. Graphics of books and movies have been added to the page for visual appeal. By including these graphics, it is intended that users will be drawn to the webpage through the pictures and will be able to see visual representations reflecting their interests. As with the other redesigned pages, this page also includes the global navigation bar, the expanded search box and the general contact information, hours, site map and various applications located at the bottom of the page. A blueprint (see Figure 9 on the following page) illustrates how the items connected to the homepage are consistent. Users are able to find off-site links for books, e-media, Zinio, and movies, as well as a remote page stack leading to a section of the original website dedicated to the MCL music collection. Local page stacks contain information about available subject guides, the magazine and newspaper collections, bestsellers, staff picks, reviews, and interlibrary loan. Group 6 2 Final Report Figure 9: New Content MCL Books, Moves & More Blueprint All of these changes reflect an effort to organize and simplify this category page. The redesign will help guide users to the information they are seeking. It will also introduce them to new content such as new books or movies that may be of interest to them. Group 6 3 Final Report Borrowing at MCL The new “Borrowing at MCL” content page (Figure 10) also incorporates content from more than one page of the original website. Figure 10: New Content Borrowing at MCL Wireframe One highlight of this page’s redesign is the consistency of its framework as compared to all other content pages within the redesigned site. The consistent elements include the top third of the page, with the “@MCL” logo, search box, “my account” and “contact us” links, graphics bar, and global navigation bar. Consistency is further reinforced by the library location and hours, information, etc., along with the social media links. Finally, the sidebar presents a format similar to formats within other content pages, although the content of the sidebar’s “buttons” varies from page to page. Rather than scrolling through all available topics, the redesign proposes a sidebar featuring links to specific task oriented or informational sections such as “Get a Library Card”, “Loan Periods”, and “Search the Catalog”. Like the global navigation bar, the user’s current selection is highlighted, and the page contains a bread crumb trail to further improve user navigation. Ask a Librarian The MCL does contain a simple “Ask a Librarian” application which does sufficiently guide users through the process of submitting a question to the reference librarians. However, the redesigned form (Figure 11) will improve upon the public’s ability to use the feature. Group 6 4 Final Report Figure 11: New Content Ask a Librarian Task-Oriented Blueprint Many of the current application’s issues derive from users being able to submit questions with a minimum of requirements, including submitting blank questions or conflicting selections. The new application contains strict—though still simple—requirements before a submission will be successful (see Figure 12 on the following page). Group 6 5 Final Report Figure 12: New Content Ask a Librarian Wireframe Drop down menus for “Subject” and “I need this information for” fields will allow a greater number of options and allow librarians clearer starting point for answering patron questions. For patrons unfamiliar with the new features, a clearly marked “help” icon will provide detailed information to guide the patron through completing the form correctly. The newly designed application will aid both patrons and staff by giving patrons clearer direction and provided the staff with more information to better answer the patrons’ questions. Conclusions Although the Morris County Library website currently contains large amounts of value rich content, the weaknesses in its structure are detrimental to the information seeking needs of its users. The proposed redesign addresses the site’s major weaknesses by developing a logical hierarchy supported by an internally consistent structure and clearly defined content categories. Group 6 6 Final Report Controlled Vocabulary Introduction In our mission to improve the Morris County Library website, the design team has readdressed three goals from our initial report: (1) to establish an organizational system for information retrieval, (2) to develop navigation tools for user inquiries, and (3) to standardize and create consistency throughout the MCL website. These have been accomplished with the creation of a metadata scheme and controlled vocabulary, illustrated below. In contrast to our redesign of the visual layout and webpage hierarchy, it should be noted that this report will focus on the back-end structure, invisible to the average user. Metadata Scheme The metadata scheme combines elements from the Dublin Core Metadata Element Set, as well as the Metadata Object Description Scheme (MODS). Dublin Core was developed for the “simple and precise description of web-based documents.”1 Our group also selected this scheme for its appearance in the “Library Application Profile” developed by the Libraries Working Group.2 MODS, derived from MARC 21, was selected for its flexibility and ability to complement other metadata formats. The elements shown reflect careful consideration of administrative and descriptive needs, while comparing existing metadata on the current MCL website. Some elements were rejected as unnecessary, but many more were added to increase findability. Examples illustrate how each element should be used. ABSTRACT Name: Definition: Function: Type: Use: Examples: Abstract A summary of the content of the resource (source: MODS) Describes the content of the resource. Element is roughly equivalent to MARC 21 field 520. Descriptive Only one Abstract may be used per resource; however, it follows that multiple resources require multiple Abstract elements. A link may be supplied in lieu of or in addition to the content. <meta name=”abstract” content=” The Morris County Library provides a welcoming environment and a knowledgeable, courteous staff; opportunities for lifelong learning; and a full range of timely resources in various media to meet the varied informational, cultural, and recreational needs of our entire community, those who live and work in Morris County.”> CONTRIBUTOR Name: Contributor 1 2 http://www.niso.org/publications/press/UnderstandingMetadata.pdf http://dublincore.org/documents/library-application-profile/ Group 6 7 Final Report Definition: Function: Type: Use: Examples: CREATOR Name: Definition: Function: Type: Use: Examples: DATECREATED Name: Definition: Function: Type: Use: Examples: DATEUPDATED Name: Definition: Function: Type: Use: Examples: DATEVALID Name: Definition: Function: Type: Use: Group 6 An entity primarily responsible for making the resource. (source: Dublin Core) Identifies any entity which has contributed to the resource. Descriptive Repeatable per segment of created content; that is, each identifiable segment may have a different Contributor, or several Contributors. Its value may be (as in Dublin Core) a person, organization, or service. <meta name=”contributor” content=”Childrens Staff, Morris County Library, NJ”> Creator An entity primarily responsible for making the resource. (source: Dublin Core) Identifies the entity which has primary responsibility for making the resource. Descriptive Repeatable per segment of created content; that is, each identifiable segment may have a different Creator. Its value may be (as in Dublin Core) a person, organization, or service. <meta name=”creator” content=”Reference Staff, Morris County Library, NJ”> DateCreated The date when a resource was first created. Identifies the date of creation of a resource. Descriptive, Administrative Only one DateCreated may be used per resource; however, it follows that multiple resources require multiple DateCreated elements. Format must follow mmddyyyy. <meta name=”datecreated” content=”01012014”> DateUpdated The date a resource was updated. Identifies the date a resource was updated. Descriptive, Administrative DateUpdated is intended to replace the former DateUpdated attached to the resource; therefore, only one DateUpdated should be used per resource. However, it is not intended to replace DateCreated. Therefore, once a resources has been updated at least once, it will ideally have both a DateCreated and a DateUpdated. Format must follow mmddyyyy. <meta name=”dateupdated”content=”02042014”> DateValid A point or period of time associated with an event in the lifecycle of the resource. (Source: Dublin Core) Tracks the contemporaneity, pertinence, or expected life of a resource. Administrative May be used, for instance, to tag a resource which will become available on a certain date or must be replaced when it becomes outdated; or, in other case, to set software permission expiration dates. May be repeatable. If used as a date range, must be used twice in the range (a beginning and an ending date). Format 8 Final Report Examples: DESCRIPTION Name: Definition: Function: Type: Use: Examples: FORMAT Name: Definition: Function: Type: Use: Examples: GENRE Name: Definition: Function: Type: Use: Examples: KEYWORDS Name: Definition: Function: Type: Use: Examples: must follow mmddyyyy. <meta name=”datevalid” content=”01012000” through “01012001”> Description Description may include but is not limited to: an abstract, a table of contents, a graphical representation, or a free text account of the resource. (Source: Dublin Core) Guides the content that follows, depending on what is being described. Descriptive Is repeatable; may refer to or contain various kinds of information depending on the context. <meta name="description" content="Morris County Library Online Resources"> Format The file format, physical medium, or dimension of the resource. Typically, Format may include the media type or dimensions of the resource. Format may be used to determine the software, hardware or other equipment needed to display or operate the resource. Examples of dimensions include size and duration. (Source: Dublin Core) Allows the user or software to correctly determine the format of the resource. Administrative May be repeatable even when describing a single resource when multiple format aspects of that resource must be described. For instance, an MP3 file may need one Format tag to describe its file type and another to describe the number of megabytes it consumes. <meta name=”format” content=”MP3”> Genre A term(s) that designates a category characterizing a particular style, form or content. (Source: MODS) Describes the category that content of the resource falls under. Descriptive Repeatable per segment of created content. The terms may be from a controlled list or may be uncontrolled. If no authority is specified, it is assumed that the term is uncontrolled. <meta name="genre" content="library, education"> Keywords Words which enable free text searching within the resource. Allows search engine to retrieve resource according to topic. Descriptive, Administrative Use five to seven keywords per web page (page resource). Separate by commas. Always used as a plural; never “keyword.” <meta name="keywords" content="library, morris, jersey, reference"> LANGUAGE Group 6 9 Final Report Name: Definition: Function: Type: Use: Examples: PUBLISHER Name: Definition: Function: Type: Use: Examples: RIGHTS Name: Definition: Function: Type: Use: Examples: SOURCE Name: Definition: Function: Type: Use: Examples: SUBJECT Name: Definition: Function: Type: Use: Group 6 Language A language of the resource. (source: Dublin Core) Identifies the language used to create the resource. Descriptive Generally speaking, repeatable only once per chunk of content to which it refers. However, in a bilingual website, for instance, the “language” element would recur often. <meta name="language" content="en-us"> Publisher An entity responsible for making the resource available. (source: Dublin Core) Identifies the entity which published the resource. Descriptive Repeatable per segment of created content. As with Creator, its value may be (as in Dublin Core) a person, organization, or service. May be used, for instance, with patron blog content or user-tagged content on a public library website, where the Creator or Contributor is not the Publisher. <meta name=”publisher” content= “Morris County Library, NJ”> Rights Information about rights held in and over the resource. (Source: Dublin Core) Identifies any legal rights with regard to using, publishing, downloading, etc. the resource. Descriptive, Administrative Repeatable per segment of created content. May describe rights associated with Source of content (descriptive), or rights with an expiration date (administrative), or rights regarding a certain number of users at one time (administrative). <meta name=”rights” content= “copyright 2012”> Source A related resource from which the described resource is derived. The described resource may be derived from the related resource in whole or in part. (Source: Dublin Core) Identifies the resource which is partially or wholly the “parent” of the resource at hand. Descriptive Repeatable per segment of sourced content. Unlike Creator or Contributor, its value will be a work rather than an entity. For clear identification of the source, APA citation format should be used. <meta name=”source” content= “[source in APA Format]”> Subject The topic of the resource. (Source: Dublin Core) Identifies the focus of the resource using one word. Descriptive Repeatable per segment of created content. Intended to be used in addition to 10 Final Report Examples: “Title” and “Keywords.” <meta name=”subject” content= “introduction”> TARGETAUDIENCE Name: TargetAudience Definition: A description of the intellectual level of the audience for which the resource is intended. (Source: MODS) Function: Describes the audience for which the resource is intended. Type: Descriptive Use: Repeatable per segment of created content. Either a controlled list of values or free text may be used. Examples: <meta name=”targetaudience” content= “children, teens”> TITLE Name: Definition: Function: Type: Use: Examples: Title A name given to the resource. (Source: Dublin Core) Provides a succinct, often unique tag with which to identify the resource. Descriptive Repeatable per segment of created content, and may have many subsections described by other elements. <meta name=”title” content= “borrowing at MCL”> TITLEALTERNATIVE Name: TitleAlternative Definition: Any form of the title used as a substitute or alternative to the formal title of the resource. (Source: Dublin Core) Function: Provides an alternate title with which to identify the resource. Type: Descriptive Use: Repeatable per segment of created content. Best practice is to use this element refinement for titles other than the main title including title abbreviations as well as translations. Examples: <meta name=”titlealternative” content= “MCL, Morris County (NJ) Library”> Group 6 11 Final Report Thesaurus In order to better facilitate user searches of the Morris County Library website, the design team developed a hierarchy of subject headings based on the content of the website. The headings have been grouped based on the Educational Resources Information Center’s (ERIC) classification scheme for thesauri. Each record contains the preferred term as well as broader, narrower, and related terms where applicable. Because the terms developed use technical library phrasing, a number of variant wordings and phrasing of the preferred terms are included in each record to reflect the most common methods real-world library patrons would use to search the Morris County Library Website. A scope note follows each preferred term entry that defines the limits of each heading to prevent overlap within the hierarchy and to facilitate the addition of new terms into the index when necessary. Morris County Library Site Index A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A Accessibility Accommodations Account Activities ADA Compliance Adult Fiction Adult Fiction Books Adult Fiction in Print Adult Nonfiction Books Adult Non-fiction Books Adult Nonfiction Adult NonFiction in Print Adult Non-Fiction Adult Non-Fiction in Print Ancestry Art Shows Articles Audio Books Audiobooks Audio Collection Audio Materials Author Events B Books Book Clubs Book Discussions Group 6 12 Final Report Book Discussion Groups Book Orders Book Requests Books For the Blind Books For the Deaf Books For the Disabled Books For the Handicapped Books For the Homebound Book Groups Books On Tape Books On CD Borrowing C CDs Census Data Checking Out Checkout Children’s books Children’s Books in Print Classes Classics Collection Community Groups Community Space Computers Conferences Concerts County History Current Events D Digital Audiobooks Digital Books Digital Collection Digital Magazines Digital Materials Displays Downloadable Audio Books Downloadable Magazines Downloadable Talking Books E E-Books Education Electronic Books Electronic Collection Electronic Materials E-Media Events Group 6 13 Final Report Exhibits F Family History Family Records Features Fiction Best Sellers Film Collection Film Materials Films Food Cost G Galleries Genealogy H Headlines Historic Food Prices Historic Menus Historic Recipes History I ILL Interlibrary Loan Internet J Journals K Kid’s Books Kindle Books L Large Font Large print Large Print Books Large Type Library Account Library By Mail Library Cards Library News Library Polices Library Services Local Headlines Local History Local News Group 6 14 Final Report M Magazines Materials MCL Account Media Membership Meeting room Meetings Monthlies Morris County History Movie Collection Movie Materials Movies Mp3 Audiobooks Mr. Darren Music My Account N News Newspapers Novellas Novels O Old Menus Old Recipes P Past Food Prices Periodicals Podcasts Policies Print Collection Print Materials Procedures Programs Q Quarterlies R Records Reference Renewal Research Rules Group 6 15 Final Report S Serials Services Shows Speakers Special populations Story Hour Storytimes T Talking Books Teen Books Teens Traditional Food Training Tween Books Tween U V W Weeklies What’s New Wi-Fi Wireless Wireless Internet Workshops X Y YA Books Young Adult books Young Adult Books in Print Z Zinio Group 6 16 Final Report MCL Controlled Vocabulary Hierarchy Events Book Clubs Classes Concerts Exhibits Speakers Storytimes History Genealogy Historic Food Prices Historic Menus Historic Recipes Morris County History Library Services Computers Interlibrary loan Library by mail Meeting room Special populations Reference Group 6 17 Final Report News Library News Local News Media Books on CD E-Media E-Books Downloadable audiobooks Podcasts Zinio Movies Music Periodicals Journals Magazines Newspapers Books Adult fiction Adult nonfiction Children’s books Large print Young adult books Policies Account Borrowing Library cards Group 6 18 Final Report MCL Controlled Vocabulary Scope Notes Account Scope Note: information about library accounts collectively. Information about renewing, borrowing under appropriate headings Broader Terms Policies Related Terms Borrowing Library Cards Narrower Terms N/A Variant Terms (Use this term instead of) Library Account MCL Account My Account Membership Adult Fiction in Print Scope Note: Entries about printed works of fiction meant for persons over 18 years of age. Other formats of fiction are included collectively under a separate heading Broader Terms Books Related Terms Narrower Terms N/A Variant Terms (Use this term instead of) Adult Fiction Adult Fiction Books Novels Novellas Classics Fiction Best Sellers Adult Nonfiction in Print Scope Note: Entries about printed works of non-fiction meant for persons over 18 years of age. Other formats of non-fiction are included collectively under a separate heading. Broader Terms Books Group 6 Related Terms Journals 19 Final Report Reference Narrower Terms N/A Variant Terms (Use this term instead of) Adult Nonfiction Adult Non-Fiction Adult Non-Fiction in Print Adult Nonfiction Books Adult Non-Fiction Books Book Clubs Scope Note: Meetings whose purpose is to discuss books or other written works. Events including the author of the work are including under a separate Author Talks heading. Broader Terms Events Related Terms Books Narrower Terms N/A Variant Terms (Use this term instead of) Book Groups Book Discussions Author Events Book Discussion Groups Books Scope Note: Heading including all written print works collectively. Journals, periodicals, and other works of frequent publication are included under separate headings as appropriate. Broader Terms Media Related Terms Books on CD Downloadable Audiobooks E-Books Narrower Terms Adult Fiction in Print Adult Nonfiction in Print Children’s Books in Print Large Print Books Young Adult Books in Print Variant Terms (Use this term instead of) Print Collection Group 6 20 Final Report Print Materials Books on CD Scope Note: Entries including sound recordings of written works. Electronic copies are included under a separate entry. Broader Terms Media Related Terms Books Downloadable Audiobooks E-Books Narrower Terms N/A Variant Terms (Use this term instead of) Audio Books Audiobooks Talking Books Books on Tape Borrowing Scope Note: Information regarding how materials are circulated collectively. Broader Terms Policies Related Terms Account Library Cards Narrower Terms N/A Variant Terms (Use this term instead of) Checking Out Checkout Renewal Children’s Books in Print Scope Note: Materials published in print for persons younger than ten years of age. Broader Terms Books Related Terms Narrower Terms N/A Variant Terms (Use this term instead of) Children’s Books Group 6 21 Final Report Kid’s Books Classes Scope Note: All instructional courses hosted by, at, or supported by the library are included under this heading collectively. Broader Terms Events Related Terms Computers Narrower Terms Variant Terms (Use this term instead of) Workshops Education Training Computers Scope Note: Here are entered all classes, tutorials, and information regarding the use and availability of computers and computer services. Broader Terms Library Services Related Terms Classes Policies Narrower Terms N/A Variant Terms (Use this term instead of) Internet Wi-Fi Wireless Wireless Internet Concerts Scope Note: Events regarding the performance or playing of music or musical recordings. Broader Terms Events Group 6 Related Terms Music Book Clubs Classes Exhibits Speakers 22 Final Report Storytimes Narrower Terms N/A Variant Terms (Use this term instead of) Activities Programs Shows Downloadable Audiobooks Scope Note: Sound recordings of print materials that are available for electronic download. Broader Terms E-Media Related Terms Books Books on CD Computers E-Books Podcasts Narrower Terms N/A Variant Terms (Use this term instead of) Digital Audiobooks Downloadable Audio Books Downloadable Talking Books Mp3 Audiobooks E-Books Scope Note: Digitized copies of printed materials available for download Broader Terms E-Media Related Terms Books Books on CD Computers Downloadable Audiobooks Narrower Terms N/A Variant Terms (Use this term instead of) Electronic Books Digital Books Kindle Books E-Media Scope Note: Digitized forms of print media collectively. Specific types of media are included under appropriate headings. Group 6 23 Final Report Broader Terms Media Related Terms Books Computers Narrower Terms E-Books Downloadable Audiobooks Podcasts Zinio Variant Terms (Use this term instead of) Digital Collection Digital Materials Electronic Collection Electronic Materials Events Scope Note: All gatherings held at, by, or supported by the library collectively. Specific events are including under additional headings as appropriate. Broader Terms N/A Related Terms Library News Narrower Terms Book Clubs Classes Concerts Exhibits Speakers Storytimes Variant Terms (Use this term instead of) Activities Programs Exhibits Scope Note: Showings of artwork or other educational displays separate from library-specific materials. Broader Terms Events Related Terms Narrower Terms N/A Variant Terms (Use this term instead of) Art Shows Group 6 24 Final Report Displays Galleries Genealogy Scope Note: Includes information on ancestry and genealogy resources collectively. Broader historical items are included under a separate heading. Broader Terms History Related Terms Morris County History Newspapers Narrower Terms N/A Variant Terms (Use this term instead of) Ancestry Family Records Family History Historic Food Prices Scope Note: Contains information about pricing trends for Morris County from the year 1900 to the present day. Broader Terms History Related Terms Historic Menus Historic Recipes Morris County History Narrower Terms N/A Variant Terms (Use this term instead of) Food Cost Past Food Prices Historic Menus Scope Note: Contains information about menus for Morris County over the years 1900-2013. Broader Terms History Related Terms Historic Food Prices Historic Recipes Morris County History Narrower Terms N/A Variant Terms (Use this term instead of) Old Menus Group 6 25 Final Report Historic Recipes Scope Note: Contains information about recipes for Morris County over the years 1900-2013. Broader Terms History Related Terms Historic Food Prices Historic Menus Morris County History Narrower Terms Variant Terms (Use this term instead of) Old Recipes Traditional Food History Scope Note: Information on history collectively with specific entries included under appropriate sub-headings. Broader Terms N/A Related Terms Reference Narrower Terms Genealogy Historic Food Prices Historic Menus Historic Recipes Morris County History Variant Terms (Use this term instead of) Records Interlibrary Loan Scope Note: Information regarding practices and procedures of borrowing materials not owned or maintained by Morris County Library. Broader Terms Library Services Related Terms Books E-Books Library by Mail Narrower Terms N/A Variant Terms (Use this term instead of) ILL Group 6 26 Final Report Book Orders Book Requests Journals Scope Note: Printed material of an academic or scholarly nature published frequently. Broader Terms Periodicals Related Terms Adult Nonfiction in Print Reference Narrower Terms N/A Variant Terms (Use this term instead of) Articles Large Print Books Scope Note: Printed material published with a type-face significantly larger than average. Broader Terms Books Related Terms E-Books Library by Mail Special Populations Narrower Terms N/A Variant Terms (Use this term instead of) Large Font Large Print Large Type Library by Mail Scope Note: Books and other materials that are provided for persons unable to utilize the library’s physical location for reasons of health or disability. Broader Terms Library Services Related Terms Books E-Books Large Print Special Populations Narrower Terms N/A Variant Terms (Use this term instead of) Books for the Homebound Group 6 27 Final Report Library Cards Scope Note: Information on library cards collectively. Information on the circulation of materials or use of the library account are included under separate headings. Broader Terms Policies Related Terms Account Borrowing Narrower Terms N/A Variant Terms (Use this term instead of) Membership Library News Scope Note: Important notices relating to library operation. News items regarding events at the library will be included under a separate heading. Broader Terms News Related Terms Events Narrower Terms N/A Variant Terms (Use this term instead of) What’s New Library Services Scope Note: Items regarding services provided directly by the library to the community collectively. Broader Terms N/A Related Terms Policies Narrower Terms Computers Interlibrary Loan Library by Mail Meeting Room Special Populations Reference Variant Terms (Use this term instead of) Features Services Group 6 28 Final Report Local News Scope Note: Important notices relating to local occurrences. News items regarding events at the library are included under a separate heading. Broader Terms News Related Terms Genealogy History Newspapers Narrower Terms N/A Variant Terms (Use this term instead of) Current Events Local Headlines Headlines Magazines Scope Note: Frequently published printed materials that are not scholarly or academic in nature. Broader Terms Periodicals Related Terms Zinio Narrower Terms N/A Variant Terms (Use this term instead of) Media Scope Note: Electronic and printed items collectively are included under the heading. Broader Terms N/A Related Terms Library Services Narrower Terms Books Books on CD E-Media Movies Music Periodicals Variant Terms (Use this term instead of) Group 6 29 Final Report Collection Materials Meeting Room Scope Note: Information about the use of the library’s meeting rooms. Events held in the rooms are included under the appropriate heading. Broader Terms Library Services Related Terms Events Policies Narrower Terms N/A Variant Terms (Use this term instead of) Community Groups Community Space Conferences Meetings Morris County History Scope Note: The heading includes history items relating to Morris County. General or world history will be included under additional headings. Broader Terms History Related Terms Genealogy Historic Menus Local News Newspapers Narrower Terms Variant Terms (Use this term instead of) Census Data County History Local History Movies Scope Note: Visual media recorded on VHS, DVD and Blu-ray format. Includes visual media such as television programs and documentaries as well as featured films. Broader Terms Media Related Terms Music Narrower Terms N/A Group 6 30 Final Report Variant Terms (Use this term instead of) Films Film Collection Film Materials Movie Collection Movie Materials Music Scope Note: Terms relating to musical, non-narrative sound recordings such as CDs and vinyl records. Broader Terms Media Related Terms Movies Narrower Terms N/A Variant Terms (Use this term instead of) Audio Collection Audio Materials CDs News Scope Note: Local, library, and world news items collectively. Broader Terms N/A Related Terms Newspapers Narrower Terms Library News Local News Variant Terms (Use this term instead of) Current Events Newspapers Scope Note: Frequently published print materials containing a variety of news items. Broader Terms Periodicals Related Terms Genealogy Local News Morris County History Narrower Terms N/A Variant Terms (Use this term instead of) Group 6 31 Final Report N/A Reference Scope Note: Items related to resources for information retrieval. Broader Terms Library Services Related Terms History Periodicals Journals Narrower Terms N/A Variant Terms (Use this term instead of) Research Periodicals Scope Note: Frequently published print materials collectively. Broader Terms Media Related Terms Books Reference Narrower Terms Journals Magazines Newspapers Variant Terms (Use this term instead of) Monthlies Quarterlies Serials Weeklies Podcasts Scope Note: Electronic media programs available for download. Broader Terms E-Media Related Terms Books on CD Computers Downloadable Audiobooks Zinio Narrower Terms N/A Variant Terms (Use this term instead of) N/A Policies Scope Note: Entries for items regarding the use of the library collectively. Group 6 32 Final Report Broader Terms N/A Related Terms Library Services Narrower Terms Account Borrowing Library Cards Variant Terms (Use this term instead of) Procedures Rules Library Polices Speakers Scope Note: Items relating to individuals performing special events or programs at a library location or supported by the library. Broader Terms Events Related Terms Book Clubs Classes Concerts Exhibits Storytimes Narrower Terms N/A Variant Terms (Use this term instead of) Activities Programs Special Populations Scope Note: Services and materials for patrons who need special accommodations for physical differences. Broader Terms Library Services Related Terms Books E-Books Large Print Library by Mail Narrower Terms N/A Variant Terms (Use this term instead of) Accessibility Accommodations ADA Compliance Group 6 33 Final Report Books for the Blind Books for the Deaf Books for the Disabled Books for the Handicapped Storytimes Scope Note: Children’s events focused on books and reading. Broader Terms Events Related Terms Children’s Books Narrower Terms N/A Variant Terms (Use this term instead of) Mr. Darren Story Hour Young Adult Books in Print Scope Note: Printed materials for persons between the ages of ten and eighteen years of age. Broader Terms Books Related Terms N/A Narrower Terms N/A Variant Terms (Use this term instead of) Teen Books Teens Tween Books Tweens YA Books Young Adults Zinio Scope Note: Electronic materials published frequently that are not academic or scholarly in nature. Broader Terms E-Media Related Terms E-Books Magazines Narrower Terms N/A Group 6 34 Final Report Variant Terms (Use this term instead of) Digital Magazines Blueprint for Usability Testing Introduction As discussed elsewhere in this report, website design is a process rather than a project. One of the most important parts of that process is testing. The team already performed preliminary testing before beginning the redesign process; however, continued user testing is essential before implementing a live version of the website. To facilitate the process, the team has developed a four stage approach to user testing. Overview: Test often with only a few participants (between 3-5) at a minimum of once a month. Testing more often is better, but the number of participants should stay small (Pernice 2014). Because budget is a concern, the team recommends the following setup: Item Meeting room/office Computer Screen Recording Software (optional) Voice Recording Software Incentives Cost per item $0-provided by the library $0-provided by library or staff $0-Open source options (Cam Studio) $0-(Audacity, tape recorder, cell phone, etc.) $0-$100 (fine forgiveness, gift cards, etc.) Each session should take around an hour to complete. Before testing begins a script should be developed to facilitate testing. Testing should be as verbal as possible. Participants should be encouraged to talk through what they are doing and why they are doing it. The main focus of the test Group 6 35 Final Report should be to uncover the learnability, efficiency, memorability, error rate, and satisfaction of the website (Nielsen 2012). After each session, have a brief administrative meeting to discuss the top three most serious problems and develop a plan to fix them in the simplest way possible. In other words, tweak rather than redesign, and consider removing something rather than adding something (Krug 2010). Test the tweak in the next month’s testing. Although, as a library, the potential pool of participants should be large and readily available, keep in mind that testing specific demographics (seniors, teens, etc.) is not strictly necessary. Recruit a diverse population if it can be done easily, but do not postpone testing in order to recruit them. The worst problems will become apparent regardless of who is testing the site (Krug 2014). Links to additional usability resources are included at the bottom of this report. Phase 1: Wireframe Testing The first phase will consist of simply showing the wireframes to participants and asking them questions. This phase doesn’t mandate a computer. The wireframes can be printed out or hand drawn. Participants should be directed to comment on what they think the page is and where they think they can go from there, and what they would expect to see. This phase will allow any issues with categorization or ambiguity to be resolved before any programming is done. Although it will be the shortest part of the testing, the value of testing the wireframes cannot be overstated and may save time in the future. Phase 2: Prototype Testing The second phase occurs once the basic programming of the site is done. The whole site doesn’t need to be ready, only the home page and a few content pages. In this phase, participants should be asked to complete navigation tasks. As in the wireframe test, questions should be geared toward asking where the participate thinks she is on the website and what a particular page is telling her. This phase will continue to solve any issues with ambiguity or frustration of site design or navigation. Phase 3: Preliminary Testing This phase will test the full site, but before it goes live. Users should be given a variety of tasks to complete that exemplify how most users will use the site. Unless the search feature is being tested, it is important that participants be instructed not to use the search functions. Many problems missed by the first two phases will be illuminated during this phase; however, while it is possible to find and fix most major problems, all sites, even well designed ones, have continuing usability issues. Phase 4: Live Testing Once the site is live, this phase will allow continued testing and feedback of the site. If budget or staffing concerns do not allow for continued session once the site is live, try and schedule testing at least once a year. Any major changes or additional pages or sections of the site should start over at phase one to insure the new parts work with the overall site. Conclusions: Group 6 36 Final Report User testing is a vital part of the website design process. It should be performed often, but does not need to be expensive or intensive. The team has outlined a four phased approach to user testing; however, this plan should be taken as a guideline rather than mandatory. The Morris County Library is encouraged to develop its own user testing methods that will be compatible with the library’s deadlines and goals. Resources: Recommended Reading: Krug, S. (2014). Don’t Make Me Think, Revisited (3rd Edition). New Riders. Krug, S. (2010). Rocket Surgery Made Easy. Berkley, CA: New Riders. Nielsen, J. (2012). Usability 101: Introduction to Usability. Retrieved from: http://www.nngroup.com/articles/usability-101-introduction-to-usability/ Pernice, K. (2014). Talking with Participants During a Usability Test. Retrieved from: http://www.nngroup.com/articles/talking-to-users/ Online Resources: Advanced Common Sense: http://www.sensible.com/ 1. Demo Test Video: http://www.youtube.com/watch?v=QckIzHC99Xc&feature=player_embedded 2. Example test scripts: http://www.sensible.com/downloads-rsme.html Nielsen Norman Group: http://www.nngroup.com/training/ 1. Usability Testing for Mobile: http://www.nngroup.com/articles/mobile-usability-testing/ Group 6 37 Final Report Memo to Instructor: Changes Made Based on Feedback Report 1 Memo: Based on feedback about Report 1, our team made revisions to the document in order to incorporate all suggestions. The first revision was to change the tense of the report from future tense to past tense in order to reflect the completed product. The second revision was to the section titled “Website Redesign Goals.” The goals in this section were both revised and expanded to make them more concrete and applicable to this specific project. For each goal, our team provided reasons and/or descriptions detailing why the current design of the website does not support the organization’s vision or the role of the Website anymore and why the website needs to be redesigned. The third revision was to the section titled “Data Collection.” For this section, our team created an appendix and moved the detailed user profiles to the appendix. We then summarized all of the major findings from the user profiles and how those findings helped inform the redesign. All other edits were based on punctuation and relatively minor in nature. Report 2 Memo: Incorporating feedback from Report 1, our team added an appendix to Report 2—to showcase the twelve figures of blueprints and wireframes in our structural analysis. This decision compromised the readability of our report, by forcing the reader to scroll up and down the document while comparing notes on the figures with the full-sized images. In the final report, we have corrected this and inserted all figures into to the main body of text. Two additional notes for revision included: (1) clarification of our blueprint designs, replacing items titled “sub-site” or “sub-site directory,” and (2) enclosing all wireframes for consistency. Report 3 Memo: Our original submission contained some thesaurus terms out of alphabetical order. This has Group 6 38 Final Report been remedied in the final report. Group 6 Reflections Fawnie Erickson Overall, this group experience has been a positive one. Our team worked together efficiently and collaboratively. All members completed their parts of the assignment in a professional manner. The workload for each member appeared fair and all members worked together to ensure that the finished products were of the highest quality. Highlights from my part in the project include: Assignment 1: User testing: I completed user testing on two “patron users” of the website. Requirement Analysis Report: I completed the “goals of the website redesign” section in 1c. Assignment 2: Wireframe: I developed a wireframe for a main category page for the redesigned website as well as edited the wireframes for the current website Assignment 3: Metadata Scheme: Working with Catherine Tyler and Janine Pino, I helped to create the metadata scheme for this assignment. Presentation: Metadata Scheme: I created slides outlining our metadata scheme for the redesigned site and presented on the metadata scheme as well as the conclusion. Final Report: Report 1: I edited and incorporated the feedback into report one and then created a memo describing these edits and the steps taken to incorporate feedback. Casey Fox I was a bit apprehensive going into this group project simply because of the size of our group. I know that when many personalities and work styles come together it can be difficult to be productive. However, Group 6 ended up not only working well together, but doing so in an exceptional manner. Each member was hardworking, prompt, professional and supportive, and I would work with any of them again in the future. My contributions to the project are as follows: Assignment 1: User testing: I contributed a library staff interview to the user testing portion. Group 6 39 Final Report Requirement Analysis Report: I contributed to the first section of the analysis, writing about MCL’s mission and goals for redesign. I also wrote the conclusion. Assignment 2: Wireframe: The group used my wireframe layout for the redesign of the MCL site. I created wireframes for the main MCL page and MCL’s “About” page. Assignment 3: Thesaurus: Kylan Shireman and I worked together to create the thesaurus for the redesigned MCL site. We both developed the list of terms, I did the layouts in ERIC format and developed variant terms, and Kylan added the hyperlinks. Presentation: Thesaurus: I created slides illustrating the thesaurus and presented on it; I also wrote the conclusion for the presentation. Final Report: Report 1, Executive Summary and Compilation: Cathy Tyler and I worked together to create the executive summary and compile the various pieces of the project into a single document. Janine Pino This project has been a valuable experience, and I could not have asked for a more dedicated or professional team. We communicated well, and completed all assignments both collaboratively and competently. Our team met on an almost weekly basis, interspersed with email updates, to ask questions and offer help. We distributed assignment roles evenly, and proofread all reports together. Highlights from my part of the project include: Assignment 1: Client Communication: I made first contact with the client, Sarah Weissman, and collected data on the current website and redesign needs. User testing: I performed user testing on two patron users (numbers three and four) and on one staff user (number two). Requirement Analysis Report: I completed the “User Persona and Scenarios” section of the report. Assignment 2: Blueprint: I developed a redesigned high-level blueprint for the website, as well as two redesigned detailed blueprints for the content pages. Assignment 3: Metadata Scheme: Working with Catherine Tyler and Fawnie Erickson, I helped to create the metadata scheme for this assignment. Report Compilation: I compiled the final report with an introduction and metadata narrative. Presentation: Introduction: I created slides introducing our project and redesign goals, which I then verbally presented to the class. Final Report: Report 2: I incorporated feedback into Report 2, correcting Lucidchart designs and restructuring the final document. I then created a memo describing my work, and the steps taken to improve the final product. Kylan Shireman Working with this team has been a great experience. Every member of team completed their Group 6 40 Final Report parts of the project on time at a high level of competency. Highlights from my part in the project include: Assignment 1: User testing script: I helped develop the overall script the team used during the user testing portion of assignment one. Input from the team streamlined and focused the script for use. Report Compilation: I compiled the team’s individual reports into a coherent final project. Assignment 2: Blueprints: I created the blueprint for the application page of our redesign. Wireframe: I developed three wireframes for the application page of our redesign feature different outcomes of page submission Report Compilation: I compiled the team’s individual reports into a coherent final project, including creating and appendix and adding hyperlink’s into the document. Assignment 3: Thesaurus: Working with Casey Fox, I helped to create the thesaurus for this assignment, developing preferred terms, related terms, and narrower/broader terms. I added hyperlinks within the document for quick reference to other terms. Presentation: Redesign: I created slides outlining our redesigned site and presented on our rationale for the changes we made. Final Report: Usability Plan: I created the outline for our usability testing and gathered resources for Morris County to use to develop their own usability testing plan. Cathy Tyler This has been a challenging project and only served to highlight the strengths of each group member, each of whom has made valuable contributions. Personally, I could not ask for a better, smarter, or more professional team. Highlights from my part in the project include: Assignment 1: User testing: I completed user testing on one "patron user" and one "library staff user" of the website. User scenarios: I developed the two "user scenarios" in Assignment 1. Assignment 2: Blueprint for Current Website: I created the blueprint describing the organization of MCL's current website Wireframe: I created the wireframe for the proposed "Borrowing at MCL" page Assignment 3: Metadata Scheme: Working with Janine Pino and Fawnie Erickson, I helped to create the metadata scheme for the assignment Presentation: Usability: I created slides describing our user testing process and outcomes and presented them. Final Report: Executive Summary: I collaborated with Casey Fox to produce the Executive Summary. Report Compilation: Casey Fox and I also collaborated on the compilation of the final report. Group 6 41 Final Report . Group 6 42 Final Report