Objectives
• Understand that communication is a two-way process.
• Recognize the importance of nonverbal communication.
• Practice effective listening skills.
• Practice strategies for use in difficult communication
situations.
• Identify ways to strengthen relationships.
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The Communication
Process
Sender
Encodes
Message
channel
feedback
Receiver
Decodes
Message
Noise can hinder the message.
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The Communication
Process, Part 2
verbal
Sender
Encodes
Message
nonverbal
channel
feedback
Receiver
Decodes
Message
Noise can hinder the message.
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Communication
Breakdowns
INSTEAD OF THIS:
TRY THIS:
Harsh Startup
• Criticism or sarcasm
Soften Startup
• I-statement
Four Horsemen
• Criticism
• Contempt
• Defensiveness
• Stonewalling
Make and Receive Repair
Attempts
Flooding
Soothe Self and Each
Other
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Calming Techniques
©2005 Loving Guidance Inc.
ConsciousDiscipline.com
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Three Questions1
1.
How do you most often express love to others?
2.
What do you complain about (in your
relationship) most often?
3.
What do you request of your spouse/partner
most often?
1
From The Five Love Languages by Gary Chapman
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The Five Love
Languages
Acts of Service
• Doing things to help out
Words of Affirmation
• You look nice today, I love you, etc.
Gifts
•
Thoughtfulness, effort
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The Five Love
Languages
Physical Touch
• Hugs, holding hands, pats on the
back, etc.
Quality Time
• Undivided attention, doing things
together
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