Updated: September 1, 2010
Student Health Services
Strategic Plan
2010
Mission
Student Health Services promotes student success.
Vision
Student Health Services will be recognized by students and parents as an exemplary
provider of comprehensive, cost-effective, and compassionate medical care and health
education to students.
Values
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Mutual respect and high ethical standards;
Cooperation and communication;
Creativity and innovation;
Community service and leadership;
Pursuit of excellence;
Public accountability; and
Diversity.
Department Learning Outcome 1: EFFECTIVE COMMUNICATION
Writes and speaks coherently and effectively; Writes and speaks after reflection; Able to
influence others through writing, speaking or artistic expression; Effectively articulates
abstract ideas; Uses appropriate syntax; Makes presentations or gives performances.
Department Learning Outcome 2: HEALTHY BEHAVIOR
Chooses behaviors and environments that promote health and reduce risk; Articulates the
relationship between health and wellness and accomplishing life-long goals; Exhibits
behaviors that advance a healthy community.
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STRATEGIC PRIORITY: INVEST IN THE PEOPLE OF TEXAS TECH
Goal 1: Access and Diversity: Recruit, retain and graduate a larger, more
academically prepared and more diverse student body.
Benchmarks:
 Increase annually the number of patients served in correlation with increases in
university enrollment.
 Achieve a 4 or better rating in patient satisfaction in all areas measured.
 Increase percentage of students who are covered by health insurance by 5% annually.
Objective 1.1: Effectively utilize available provider hours.
Strategies:
 Conduct a non-user survey annually.
 Contact 10% of total enrollment through health education/public
relations activities annually.
 Provide marketing targeted to specific health and wellness issues.
Objective 1.2: Provide excellent customer service to each patient.
Strategies:
 Develop infrastructure necessary for implementation of insurance billing
in Fall 2011.
 Implement on-line administration of American College Health Association
patient satisfaction surveys to gain real-time information and benchmark
with other university student health centers.
Objective 1.3: Offer a comprehensive, cost-appropriate student health insurance.
Strategies:
 Negotiate appropriate benefits for student population at lowest possible
cost with dependable, customer-service focused vendor.
 Increase student input in student health insurance committee activity.
Objective 1.4: Focus on provision of culturally-competent patient care and customer
service.
Strategies:
 Increase amount of information specific to international students on the
Student Health Services web site.
 Participate in orientation process of incoming international students.
 Assist international students with immunization requirement compliance.
 Conduct small group tours of Student Wellness Center facility and
explanation of clinic process for incoming international students.
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Goal 2: Human Resources and Infrastructure: Increase and use resources to recruit
and retain quality staff and to support an optimal work environment.
Benchmarks:
 Achieve 90% or better in all quality improvement/quality assurance assessments of
compliance with accreditation standards and patient safety goals.
Objective 2.1: Improve quality of patient care and employee/patient safety through
compliance with accreditation standards and patient safety goals.
Strategies:
 Conduct regular audits of compliance with accreditation standards and
safety goals and utilize audit results to guide performance improvement
efforts in areas audited.
 Provide staff education in a compliance focus-area monthly.
Objective 2.2: Increase efficiency and cost-effectiveness of patient care through the use
of secure messaging and online scheduling.
Strategy:
 Plan for incremental implementation of online scheduling and secure
messaging working within financial limitations.
STRATEGIC PRIORITY: ENRICH THE EDUCATIONAL EXPERIENCE
Goal 3: Undergraduate Teaching and Learning: Enhance the undergraduate,
graduate and professional student learning experience by implementing nationally
recognized standards in all departments, facilities, programs and services.
Benchmark:
 Effectiveness in verbal communication of health information in presentations
delivered by Impact Tech peer health educators.
Objective 3.1: Develop and deliver training and development program for Impact Tech
peer health educators based on best practices in health education.
Strategies:
 Frequently assess peer educator’s individual knowledge and progress throughout
the training program.
 Work with each peer educator to identify needs and develop plan for
improvement.
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Goal 4: Graduate and Professional Education: Enhance graduate and professional
education opportunities.
Student Health Services will not report on Goal 4.
Goal 5: Engagement: Provide scholarly outreach opportunities that contribute to
student learning and benefit our local and campus communities.
Benchmarks:
 Achieve completion of AlcoholEdu® course by 95% of incoming first-year students.
 Plan for expansion of delivery of AlcoholEdu to all new students entering Texas
Tech, including transfer students, in Fall and Spring semesters.
 Implement six (6) clinic-based patient education activities each academic year.
 Participation by 10% of total enrollment in health education activities.
Objective 5.1: Increase the number of students reached by relevant, timely health
education programs based on best-practice guidelines.
Strategies:
 Utilize Texas Tech-specific survey and clinical information to determine
most relevant health and wellness issues to address.
 Draw upon best practices and evaluations of previous activities to plan,
market and implement health education activities.
STRATEGIC PRIORITY: STRENGTHEN PARTNERSHIPS
Goal 6: Partnership: Build strategic partnerships and alliances with the local and
campus community including K-12, community colleges and universities.
Benchmark:
 Increase number of partners to collaborate in delivery of patient care, educational
programming and collection of data on the health behaviors of students.
Objective 6.1: Increase efforts to identify and include partners in activities of Student
Health Services.
Strategies:
 Identify and invite potential new partners for new and existing health
education and patient care initiatives.
 Identify and invite potential new partners for management of NCHA data
collected in Spring 2008.
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