REQUEST FOR PROPOSAL No. 86621 for San Mateo County Community College District Outsourced Delivery of Financial Aid Disbursements Department of General Services 3401 CSM Drive San Mateo, California 94402 Telephone (650) 574-6508 FAX (650) 574-6574 Email districtbids@smccd.edu Table of Contents Section I. Introduction and District Information Section II. College Contacts, Dates and Timeframes Section III. Current Financial Aid Process Section IV. Scope of Project Section V. Requirements Section VI. Cost Savings Section VII. Proposal Instruction and Requirements Section VIII. Institutional & Student Cost Proposal Appendix A. Company Information and Signatory Page Appendix B. Reference Chart Appendix C. Non-Collusion Affidavit SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 I. Introduction and District Information The San Mateo County Community College District (SMCCCD) is accepting proposals to outsource the disbursement of financial aid funds and payment card processing at the three colleges. The District seeks to enter into an initial 2-year agreement, with three renewal options of one year each, beginning August 1, 2010. Approximately 40,000 people throughout San Mateo County attend one of the three Colleges of the San Mateo County Community College District. Although the boundaries of the San Mateo County Community College District are the same as those of the County, the District Board of Trustees is independent of County government. County voters elect the five-member Board of Trustees every four years, and that board governs one of the largest and most innovative two-year college systems in California. . II. College Contacts, Dates and Timeframes: SMCCCD Contacts General Services Budget 3401 CSM Drive 3401 CSM Drive San Mateo, CA 94402 San Mateo, CA 94402 (650) 358-6768 (650) 358-6869 Contact: Bob Domenici Contact: Kathy Blackwood domenicib@smccd.edu blackwoodk@smccd.edu Dates and Timeframes Release of Request for Proposal May 19, 2010 Deadline for Vendors’ Submission of Proposals June 16, 2010 by 2 p.m. Board Meeting July 14, 2010 Vendor Notification July 16, 2010 The District reserves the right to alter the timeline with notification to Vendors according to its needs. Page 1 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 III. Current Processes Frequency and Volume The District produces Financial Aid batch check runs weekly (4 per mo.) with the heaviest months being August, September, January and February. Total dollar amount and check counts for the prior terms are as follows: Check ACH Totals Yr07-08 Qty. Amount 6,806,272.00 7050 201,686.50 230 7280 $ 7,007,958.50 Yr08-09 Qty. Amount 7,477,205.68 8200 1,302,088.56 1500 9700 $ 8,779,294.24 Jul09-Apr10 Qty. Amount 11,314,241.16 11304 3,079,203.44 3064 $ 14,393,444.60 14368 Total Student Payment Cards Processed Electronically Credit eCheck Totals Yr07-08 Qty. Amount 4,605,377 39634 258,143 1493 41127 $ 4,863,520 Yr08-09 Qty. Amount 5,168,417 42365 261,100 1529 43894 $ 5,429,517 Jul09-Apr10 Qty. Amount 5,303,133 39775 306,429 1634 $ 5,609,562 41139 IV. Scope of Project Since the likely service providers will be able to address the District’s needs in two areas, this RFP includes two general project areas. The first is that the District has an interest to improve the quality of our financial aid programs, strengthen program integrity and streamline the financial payment process. By outsourcing the distribution of financial aid funds, the District intends to eliminate significant costs associated with the preparation and handling of financial aid payments. Through this RFP, the District will select a vendor that will: 1. Enhance and strengthen the financial and management effectiveness of the District. 2. Expand student financial aid services to actively promote the selection of an electronic alternative to paper checks. 3. Increase the level of student services and customer services levels with minimal cost to the District. 4. Ensure on-going compliance with industry regulations. 5. Reduce security risk/liability. 6. Increase cost savings and minimize cost through a partnership to outsource all financial aid disbursements. 7. Provide a credit card payment receiving system Page 2 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 The second area of District need is to handle credit card payments in the District’s ERP, Banner, both online and over the counter. See the Technology Section of the Requirements. Timeline Upon completion of the selection phase and the signing of an agreement between the Vendor selected and the District, implementation is expected to begin late summer 2010. It is the expectation of the District that the Vendor will begin processing financial aid disbursements beginning mid-October 2010 (the second large disbursement). This will allow students to receive their initial disbursement in August through the current paper check/ACH process with an insert advising them about the upcoming changes. Students would then have 2 months to elect their disbursement option. V. Requirements (use company letterhead) Proposals will be considered from experienced vendors who can demonstrate the capacity to meet the following requirements. Please provide a response to each numbered requirement indicating whether or how the vendor will meet the requirements. 1. Project Design and Implementation: Enhance and strengthen the financial and management effectiveness of the District. 2. Delivery: Expand student financial services to include offering electronic alternatives to paper checks to all financial aid students. 3. Customer Service Support: Increase student and District services and customer service levels with minimal cost to the District. 4. Payment application: Defined as a software/hardware application that stores, transmits, or processes cardholder data as part of the authorization or settlement of a payment card transaction. 5. Support Payment Application Data Security Standard (PA-DSS): PA-DSS helps software vendors develop secure payment applications that comply with PCI-DSS standards. 6. Be a certified vendor with SungardHE to support the Banner Payment Processor Connection. 7. Provide support for all major credit, debit and e-check transactions. 8. Provide the means for reporting and reconciliation processes. Additional Information (use company letterhead) SMCCCD encourages the vendor to review the following needs of the District in preparing a proposal. Vendors that meet most or all of the following needs of the District will receive higher scores in the evaluation of proposals. Refund Delivery/Financial Banking/Carding Services 1. The Vendor should offer and service debit card accounts for College/University students, (optional: faculty, and staff) that are linked with a FDIC insured DDA against which checks can be written and signature-based debit transactions can be initiated through a major payment network such as Visa/MasterCard/similar and ATM transactions can be completed. Page 3 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 2. DDAs should be available as a choice for all student cardholders without pre-qualification or papersignature required. 3. The Vendor should provide access to a secure co-branded website, maintained by Vendor, which should provide the following services: (a) The maintenance of selecting and changing a refund preference by student input (b) Real-time information as to the status of refund payments displayed in a refund history table (c) Automatic notification feature for refund delivery, regardless of preference (d) Ability for students to request online that their refund be delivered electronically to another domestic financial institution (e) Authorization content that complies with Title IV refund delivery regulations (f) Ability to re-order a replacement card online (g) Ability to reset a PIN instantly online (h) Ability to conduct wire transfers, stop payments and order paper checks for the DDA online 4. The Vendor should allow parents or others to electronically send money to accountholders from any checking account at preferably no charge and should display a transaction history chart online. 5. The Vendor should work with the College to coordinate daily electronic interchange of data necessary to effectively maintain services to our customers. 6. The Vendor should have access to national ATM, and POS networks. 7. The Vendor should provide for the ongoing replacement of lost/stolen/damaged or Refund Disbursement Cards. Cardholders must be able to report a lost card and have it deactivated 24 hours/day, 7 days a week, via a toll-free number and via the website. 8. The Vendor should install and maintain ATM cash dispensing machines on all 3 campuses. 9. The Vendor should provide daily electronic transfers of payments from the College to authorized students DDA with same day availability or initiate refund payments to another domestic bank account via automated clearing house (ACH) within 1 business day. 10. The Vendor should maintain all banking information in a secured database in compliance with all banking, FERPA, GLB Act and Federal regulations. 11. The Vendor should electronically notify students of the distribution of financial aid refunds in manner that meets all Financial Aid Title IV regulations. Customer Support/College/University Support 1. The Vendor should provide support to the District for card design, fabrication and issuance, as well as provide operational and promotional support. 2. The Vendor should provide online customer service and product information online with interactive FAQ’s and provide for toll-free customer services during normal business hours. 3. The Vendor should provide separate toll-free customer service for the administration only for refund payment and help desk support during normal business hours. 4. The Vendor should assist and manage the District in planning and project management related to the disbursement of refund program. 5. The Vendor should provide marketing and educational materials and support to encourage individuals to take advantage of electronic disbursement of refunds to the DDA. 6. The Vendor should provide co-branded orientation support through materials, financial responsibility awareness support, training and online assistance. Page 4 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 7. The Vendor should provide training assistance to the administration for online reporting tool and support for new student orientation. Technology 1. The Vendor solution should be capable of accepting communication with the District administrative (ERP) system, creating a simple and efficient process for the District to outsource the distribution of financial aid disbursements to students, using one flat file securely transmitted to the Vendor via Secure Shell (SSH). The District will not be providing ACH files to the Vendor; or collecting, inputting, or maintaining bank routing and account numbers; or maintaining delivery choices; or handling exceptions, returns or errors in delivery. 2. The Vendor should work with the District to coordinate electronic interchange of data necessary to effectively maintain services to our students. 3. The Vendor should maintain all banking information in a secured database in compliance with all banking, Family Educational Rights and Privacy Act (FERPA), Gramm-Leach-Bliley (GLB) Act and federal regulations. VI. Cost Savings Cost savings are critical to the District, as we would like a solution that eliminates most if not all paper check issuance and other costs for student account refunds with the least amount of resource time to implement and operate. DIRECT COSTS (form provided) Please list, in detail, all costs to the District for the products and services proposed in this RFP. Be sure to list any costs for the following items in addition to any other related costs as well as any incentives or waived fees the Vendor proposes. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Set-up Fee Technical Integration Fee ATM Installation Fee Marketing Support and Development Fee Website Co-branding Fee Training & Support Fees related to card issuance Fees related to Funds Disbursement Ongoing Maintenance Fees Implementation and Project Planning Other Transaction Fees VII. Proposal Instructions and Requirements All Vendors interested in submitting a response to this Request for Proposal (RFP) are encouraged to submit an email notification to districtbids@smccd.edu indicating their intent to respond. Page 5 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 1. General Vendors must comply with the provisions of these instructions for completion and submission of the Bid (“Bid Instructions and Requirements”). The failure of a Vendor to comply with the Proposal Instructions and Requirements will result in rejection of the Vendor’s Proposal for non-responsiveness. 2. Definitions The District, the College and the Vendor are those named as such in the contract documents and are referred to as if each were of the singular number and masculine gender. 3. Vendor Qualifications Only Proposals submitted by Vendors with the relevant experience, qualifications and capacity to meet the needs of SMCCCD will be accepted. 4. Submission of Proposal Submission of Executed “Hard Copy”. Vendors interested in this opportunity should submit three copies of the Vendor’s Proposal in a sealed envelope to the Department of General Services, San Mateo County Community College District located at 3401 CSM Drive, San Mateo, CA 94402 by 2:00 p.m. on June 16, 2010. Please indicate “RFP 86621 Enclosed” on the lower left corner of the envelope. Proposals must be organized in the order presented in this RFP. Proposals not organized in the prescribed manner may be eliminated from consideration. The Vendor must respond to all of the items listed in the RFP; we suggest using a numbering system that corresponds to the numbering of any questions. Proposals must be comprehensive and concise. Supplemental technical information, product literature and other supporting materials that further explain or demonstrate Vendor’s capabilities may also be included as addenda to a submitted proposal. Proposal Contents. Proposals consist of the following items, all of which must be submitted concurrently and executed as required by these Bid Instructions or by the form of document: Mandatory & Optional Requirements (use company letterhead) Pricing Proposal (form attached) Company Information and Signatory Page (Appendix A) Required reference information (Appendix B) Non-Collusion Affidavit (Appendix C) The following RFP sections which require a signature and/or checkbox selection: VII-15 “Liability and Insurance”, VII-21 “Vendor Scholarship Fund” and VII-23 “Piggyback Clause” Page 6 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 Digital Submittals. Digital submittals shall be forwarded to districtbids@smccd.edu after 2 p.m. on June 16, 2010. Do not submit your digital copy prior to this date and time. Vendors’ Review of District Web Site. Any addendums, clarifications, RFP updates/revisions, or replies to specific questions will be posted on the District web site (www.smccd.edu/purchasing); all such matters shall be deemed incorporated into all Vendors’ Bid Proposals. Prior to submission of a Bid Proposal, all Vendors MUST review materials on this web site. Vendors are responsible for incorporating these changes or addendums into their respective Bid Proposals. Those web postings should be treated like all requirements set forth in this Request for Proposal. Copies of this Request for Proposal can be obtained by visiting the SMCCCD Purchasing Department’s Website at www.smccd.edu/purchasing . Click on Bid Announcements. 5. Modifications to Submitted Proposal A Vendor submitting a Proposal may modify its submitted Proposal in writing, to be received by the District’s Department of General Services at or prior to the latest time/date for submission of Proposals. Modifications to the submitted Bid Proposal, which are not in writing, will not be accepted and will not be deemed modifications to the submitted Proposal. 6. Signature A responsible officer or employee of the Vendor must sign the Proposal. Please refer to the “Company Information and Signatory Page” form (Appendix A). 7. References The Vendor shall include with its Proposal response a minimum of three (3) clients that the District may contact for reference purposes. The references shall include the following minimum information: customer name, contact name, complete address, fax, email address and telephone number, and dates of business (see Appendix B). Include references from any higher education institutions where the company provides similar services. Non-Collusion Affidavit Each Vendor shall submit with its response a duly completed and executed form of Non-Collusion Affidavit. The required form of the Non-Collusion Affidavit is included as Appendix C of this RFP. The failure of a Vendor to submit the completed and executed form of Non-Collusion Affidavit with its Bid Proposal will result in rejection of the Proposal for non-responsiveness. Page 7 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 8. Evidence of Responsibility Upon the request of the District, a Vendor whose Bid Proposal is under consideration shall promptly submit to the District satisfactory evidence showing the Vendor’s financial resources, organization, and plant facilities available for the performance of the contract. The failure of such a Vendor to submit requested materials in a timely manner will result in rejection of the Vendor’s Proposal for nonresponsiveness. 9. District Modifications to Proposal The District reserves the right to modify this Request for Proposal or any portion hereof by written addendum issued to all Vendors who have previously obtained this RFP from the District. All addendums issued by the District pursuant to the foregoing shall be deemed incorporated into the Proposals. 10. Vendor Inquiries Vendors may request clarifications or make other inquiries concerning this Request for Proposal or the requirements hereof. Questions regarding this Request for Proposal should be submitted via email to districtbids@smccd.edu. If Vendors contact individual colleges for questions, they must cc districtbids@smccd.edu. The intent is to create a fair and open Bid with all Vendors having access to equal information. 11. Evaluation of Bid Proposals and Award The District reserves the right to reject any or all proposals, to waive any irregularity or informality in a proposal or in the proposal process. Award of the contract(s) by the Board will be based upon a comprehensive review and analysis of the Proposal(s), which best meets the needs of the college community. The District will be the sole judge of the suitability of the Proposal and the Vendor shall abide by its decision. The San Mateo County Community College District is an equal opportunity, affirmative action employer. Proposals shall be submitted on company letterhead and signed by the appropriate company officials. 12. Contract Terms & Conditions The District seeks to enter into an initial 2-year agreement, with three renewal options of 1 year each, beginning August 2010. By submission of a Proposal, Vendor agrees to abide by the terms and conditions of the Proposal and contract documents. Any exceptions by the Vendor shall be clearly noted in the Proposal response and alternate language shall be proposed therein. Any and all agreements, forms, etc. that the Vendor would require the District to sign and approve in the event of the award of contract must be included with the Proposal response. The District reserves the right to cancel the contract resulting from this agreement with sixty (60) days written notification. Page 8 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 13. Conflict of Interest No officer, member or employee of the District and no member of its governing bodies shall have any pecuniary interest, direct or indirect, in this contract or the proceeds thereof. No Vendor or member of Vendor’s family shall serve on a District board, committee, or hold any such position which either by rule, practice or action nominates, recommends, supervises Vendor’s operation or authorizes funding to Vendor. 14. Legal Entity Should a change be contemplated in the name or nature of the Vendor’s legal entity, the Vendor shall first notify the District in order that proper steps are taken to have the change reflected in all legal documents. In such case, it shall be incumbent on the Vendor to continue operation until relieved by a subsequent Vendor chosen by the District (not to exceed ninety (90) days). The foregoing provisions are in addition to and not in limitation of any other rights or remedies available to the District. 15. Liability and Insurance The Vendor shall provide a certificate of insurance evidencing $1,000,000 in errors and omissions insurance coverage. Vendor shall be responsible for all damages to persons or properties that occur as a result of Vendor’s or Vendor’s employees fault or negligence in connection with the performance of this Agreement. Vendor shall procure and maintain during the life of this Agreement, Comprehensive General Liability Insurance which provides for injuries including accidental death, per any one occurrence in an amount not less than $2,000,000 per occurrence and $4,000,000 annual aggregate; property damage insurance in an amount not less than $2,000,000 per occurrence; and business Automobile Liability Insurance in an amount not less than $2,000,000 including coverage for owned, non-owned and hired vehicles. Vendor shall have in effect, during the entire life of this Agreement, Workers' Compensation and Employer Liability Insurance providing full statutory coverage. In signing this Agreement, Vendor makes the following certification, required by Section 1861 of the California Labor Code (select one): I am aware of the provisions of Section 3700 of the California Labor Code, which require every employer to be insured against liability for Workers' Compensation or to undertake self-insurance in accordance with the provisions of the Code, and I will comply with such provisions before commencing the performance of the work of the Agreement. Or I have no employees and, therefore, will not submit a Certificate of Workers' Compensation. Vendor’s Signature Page 9 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 Certificates of Insurance for coverage required herein shall be filed with District's Executive Vice Chancellor prior to the commencement of work. The certificates shall provide that if the policy or policies be canceled by the insurance company or Vendor during the term of this Agreement, thirty (30) days written notice prior to the effective date of such cancellation will be given to District's Executive Vice Chancellor. The certificates shall also show the information that the San Mateo County Community College District is named on Vendor’s Comprehensive General Liability and Property Damage policies as co-insured or added thereon by endorsement as a named insured or additional insured. The Vendor’s insurance carrier must be approved by the District and carry an “A” rating. 16. Proof of Insurance Proof of insurance shall be delivered to the Department of General Services prior to the contract beginning date. Certificates of insurance shall state in particular those insured, extent of insurance, location and operation to which insurance applies, expiration date, and cancellation and reduction notice. Certificates of insurance shall clearly state that the District and its officers, agents, employees and servants are named as an additional insured under the policy described and that such insurance afforded thereby to the District, its officers, agents, employees and servants shall be primary insurance to the full limits of liability of the policy, and that if the District, or its officers and employees have other insurance or self-insurance against a loss covered by such a policy, such other insurance shall be excess insurance only. Vendor shall provide District with the endorsement to the policy that names District as additional insured. Certificates and insurance policies shall include the following clause: “This policy shall not be canceled or reduced in required limits of liability or an amount of insurance until notice has been mailed to the District. Date of cancellation or reduction may not be less than thirty (30) days after date of mailing notice." 17. Indemnification The Vendor, at its expense, shall indemnify the District from and defend or settle any claim or action brought against the District to the extent that it is based on a claim that any services furnished hereunder infringed any patented or unpatented invention, copyright, trademark, service mark, trade secret, process, article, appliance manufactured or used or other legally protected proprietary right. The Vendor shall pay all costs, fees (including attorneys' fees) and damages which may be incurred by the District for any such claim or action or settlement thereof. 18. Taxes The Vendor assumes complete liability for all taxes applicable to the operations, income and transactions of the Vendor. The District shall not be liable and will not make reimbursement to the Vendor for any tax imposed either directly or indirectly upon the Vendor by any authority by reason of the contract or otherwise. Page 10 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 The Vendor recognizes and understands that the contract may create possessor interest subject to property taxation and that the Vendor may be subject to the payment of property tax levied on such interests. 19. Confidentiality The District defines confidential information as all information disclosed to Vendor that relates to the District's past, present and future activities, as well as activities under this agreement. Vendor will hold all such information in trust and confidence. Upon cancellation or expiration of this Contract, Vendor will return to the District all written or descriptive materials that contain any such confidential information. 20. Public Record Government Code Sections 6250 et. seq., the Public Records Act defines public record as any writing containing information relating to the conduct of the public’s business. This applies to proposals submitted pursuant to this Bid. The Public Records Act provides that public records shall be disclosed upon written request, and that any citizen has a right to inspect any public record, unless the document is exempted from the disclosure requirements. SMCCCD cannot represent or guarantee that any information submitted in response to the Bid will be confidential. If the County of San Mateo receives a request for any document submitted in response to this Bid, it will not assert any privileges that may exist on behalf of the person or business submitting the proposal. Rather, SMCCCD will notify the party whose proposal is being sought. In the event that a party who has submitted a proposal wishes to prevent disclosure, it is the sole responsibility of that party to assert any applicable privileges or reasons why the document should not be produced, and to obtain a court order prohibiting disclosure. 21. Vendor Scholarship Fund The District encourages Vendors to help support our community college students in their academic pursuits by considering student scholarships as part of this Proposal. The willingness to take a part in our students’ lives is important to a student focused District. Please check below if you are interested in participating in our Vendor Scholarship Fund, which is handled through the San Mateo Community College Foundation (SMCCF). Vendors are welcome to participate in the award presentations that occur annually at the end of the spring semester. Check one of the following: □ □ Count my firm in. We can use the tax write off. Thank you for your offer, but we will not participate. Page 11 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 22. Promotion In no instance will the District/College name be used by the Vendor in connection with any advertising or promotion without the specific written permission of the District. 23. Piggyback Clause The District intends that other public agencies (city, special district, public authority, public agency, school district or other political subdivision of the state of California) shall have the option to participate in any agreement created because of this Request for Proposal. The San Mateo County Community College District shall incur no financial responsibility in connection with a purchase order from another public entity. Vendor’s agreement or failure to agree to the "piggyback" agreement will not be a factor in the award. This piggyback will remain available for one year from the date the Bid award. A. Check one of the following: i. □ Agree to extend all prices, terms, and conditions of my proposal to any other public agency located in the state of California with no exceptions. ii. □ Agree to extend all prices, terms, and conditions of my proposal to any other public agency located in the state of California with the following exceptions noted, as attached. iii □ The Vendor does not agree to extend pricing, terms and conditions in our Bid to any other agency. iii. The Vendor does not agree to extend pricing, terms and conditions in our Bid to any other agency. iv. □ The Vendor does not agree to extend pricing, terms and conditions in our Bid to any other agency. 24. Invoicing A. Vendor shall submit an invoice directly to: San Mateo County Community College District Attn: Accounts Payable 3401 CSM Drive San Mateo, CA 94402 Page 12 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 B. Information on the invoice shall include: Purchase Order Number Invoice number Invoice date Payment due date Total invoice amount C. Payment The District shall issue a check for the total amount of the invoice within thirty (30) working days of the date of receipt of the invoice, terms are Net 30. Page 13 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 VIII. FEE SCHEDULE- INSTITUTIONAL COSTS Description of Products & Services Per Transaction Fee Total Costs Per Transaction Fee Total Costs Total Costs FEE SCHEDULE- Student COSTS Description of Products & Services Total Costs Page 14 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 Appendix A. COMPANY INFORMATION AND SIGNATORY PAGE Company Name: Business Address: Telephone: Fax: Email: Type of Firm: Web Site: Corporation: Partnership: Other (please describe): Proprietorship: Joint Venture: Business License Number: Number of years in business under firm name: Full names of firm’s owners (> 10% ownership), officers and managing employees: Has the firm changed its name within the past 3 years? YES NO If yes, provide former name(s): Have there been any recent (within the last three years) changes in control/ownership of the firm? YES NO If yes, explain. Have officers or principals of the firm ever had their business license suspended or revoked for any reason? YES NO If yes, please explain. Name and title of person completing responsible for submission of this Bid and the responses to this questionnaire: Signature: Date: Name & Title: Phone: Email: Page 15 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 Appendix B. REFERENCE CHART REFERENCES: Please provide a minimum listing of three (3) customers (use Colleges if available) who have used your services in the past year. In this listing, please provide the following information: REFERENCE #1 a. Name of the Customer (College) # 1: b. Web Address. c. Contact name with phone, address, fax, and email. d. Dates of business. REFERENCE #2 a. Name of the Customer (College) # 2: b. Web Address. c. Contact name with phone, address, fax, and email. d. Dates of business. REFERENCE #3 a. Name of the Customer (College) # 3: b. Web Address. c. Contact name with phone, address, fax, and email. d. Dates of business. Page 16 of 17 SMCCCD Outsourced Delivery of Financial Aid Disbursements – RFP #86621 Appendix C. NON-COLLUSION AFFIDAVIT STATE OF CALIFORNIA COUNTY OF ______________________ I, __________________________________, being first duly sworn, deposes and says that I am (Typed or Printed Name) the ________________________ of _____________________________________, the party submitting the foregoing (Title) (Vendor’s Name) Bid Proposal (“the Vendor”). In connection with the foregoing Bid Proposal, the undersigned declares, states and certifies that: 1. The Bid Proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization or corporation. 2. The Bid Proposal is genuine and not collusive or sham. 3. The Vendor has not directly or indirectly induced or solicited any other Vendor to put in a false or sham RFI, and has not directly or indirectly colluded, conspired, connived, or agreed with any other Vendor or anyone else to put in sham RFI, or to refrain from submitting this Bid. 4. The Vendor has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the Bid price, or that of any other Vendor, or to fix any overhead, profit or cost element of the Bid price or that of any other Vendor, or to secure any advantage against the public body awarding the contract or of anyone interested in the proposed contract. 5. All statements contained in the Bid Proposal and related documents are true. 6. The Vendor has not, directly or indirectly, submitted the Bid price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any person, corporation, partnership, company, association, organization, Bid depository, or to any member or agent thereof to effectuate a collusive or sham Bid. Executed this ____ day of ___________, 20__ at ___________________________________________. (City, County and State) I declare under penalty of perjury under the laws of the State of California that the foregoing is true and correct. By: Title: Page 17 of 17