Active Global Solutions – Operations Agent
ACTIVE AERO GROUP
Job Description
JOB TITLE: Operations Agent
Exempt (Y/N): No
DIVISION: Active Global Solutions
SALARY LEVEL:
DEPARTMENT: Operations
SHIFT: Varies
LOCATION:
POSITION SUPERVISOR: Managing Director
REVISION DATE: 7/16/2008
SUMMARY: Operations function. This position will initially assist in further
developing the Active Global Solutions operations. Upon completion the position will
transition into customer service, shipment dispatch, and monitoring of active shipments.
This is an excellent opportunity for an individual who enjoys finding creative “outside
the box” freight forwarding and logistics solutions for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other
duties may be assigned:
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Participate in rate negotiations with both buyers and sellers (customers and
service providers).
Assist in generating reports, which will be sent for both internal and external
customers.
Assist in developing Active Global Solutions operations training materials
Customer service, shipment dispatch, live shipment monitoring
Creative problem resolution
Other assigned duties
QUALIFICATION REQUIREMENTS: To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); Bachelors Degree in
Aviation or Logistics preferred; related experience and training; or equivalent
combination of education and experience. Bilingual (Spanish) is also preferred.
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and responsibilities.
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, understand and agree to the terms and requirements of the job duties
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Active Global Solutions – Operations Agent
LANGUAGE SKILLS:
Ability to: read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals; write routine reports and
correspondence; speak effectively before groups of customers or employees of the
organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume. Ability to apply concepts
of basic algebra and geometry.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS and ABILITIES:
 Strong computer skills in Microsoft Windows, Word, and Excel preferred.
 Geographical Skills: Basic geography knowledge preferred. Applicants
should understand the locations of US States and Canadian Provinces –
including major cities thereof.
 Detailed organizational skills
 Solid communications skills – both verbal and written
 Comfortable and effective in rate negotiations with both buyers and sellers
(customers and service providers).
PHYSICAL DEMANDS: The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk;
stand; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or
hear. The employee is occasionally required to stand, walk, and reach with hands and
arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision, distance vision, and color vision.
Must be able to read computer screen and overhead screens.
WORK ENVIRONMENT: The work environment characteristics described here
are representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
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and responsibilities.
Signature
, understand and agree to the terms and requirements of the job duties
Date
Active Global Solutions – Operations Agent
The noise level in the work environment is usually moderate.
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and responsibilities.
Signature
, understand and agree to the terms and requirements of the job duties
Date