Sacramento City College
Unit Plans
Completed Spring 2005
Department Name: Information Technology
Department Spokesperson:
Division Dean: Elaine Ader
Place an X in the boxes of included elements:
X
Accomplishments
X
Three-Year Plan
X
Action Plan
X
Budget Request
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Budget Narrative
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Key Performance Indicators
Information Technology Department / Accomplishments 2004 – 2005
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1a
1b
1c
1d
1e
2a
2b
2c
2d
2e
2f
3a
3b
3c
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Develop Technology Planning Processes that integrate with Programs/Services and Facilities Plans
Support Technology and Graphic
Communication building processes through
Theme 3
Ongoing
construction phase
Support Performing Arts complex design
Theme 3
Attended initial planning meeting
process.
Increase reliability of network servers by
increasing air conditioning and backup
Theme 3
Air conditioning completed
electrical capabilities.
Determine technology needed to support
instructional and service goals and
Goal III
Ongoing
develop/support plans to acquire.
Integrate Technology Plan with Master Plan for
Goal V
Ongoing
Student Success.
Goal 2: Develop and implement systems to support college processes
Implement curriculum management system
Theme 1
Done
Implement “best practices” in network use
Ongoing
Refine systems for remote monitoring and
Implemented Patchlink; planning E-Policy
Theme 5
updating of computer workstations.
Orchestrato
Implement UTP.
Goal I
Done
Support implementation of new system to track
Delayed
student services and lab use.
Expand and support use of Keyfile
Goal III
Ongoing
Goal 3: Develop innovative approaches to support instruction and student and faculty access to technology
Implement network typology to increase access
Ongoing
and reliability
Deploy new faculty and staff computers to
Done
increase access to technology
Provide all faculty and staff with accounts on
Theme 1
Ongoing upon request
the faculty/staff file server
Action Item
Information Technology Department / Accomplishments 2004 – 2005
#
Action Item
Linkage to
Other Plans
Year-End Status and Accomplishments
Upgrade email system to Outlook Web Access
Theme 1
Done
2000 to provide additional capabilities
Expand use of Manila to support division and
Theme 1
Ongoing
3e
department pages
Design counseling site to provide distance
Theme 1
Delayed
3f
services
Continue participation in Distance Education
Goal II
Ongoing
3g
visioning activities
Continue expansion of multimedia classrooms
Goal III
Ongoing but issues due to budget constraints
3h
Continue IT training programs through Staff
Goal III
Ongoing
3i
Development.
Implement 4Faculty.org
Goal II
Set up complete; implementation fall, 2005
3j
Determine best technology for digital archiving Theme 1
Technology chosen
3k
Goal 4: Develop process for addressing the financial and staff requirements underlying technology implementation and
support.
Continue operating budget increase to support
Goal V
Use TTIP funds for coming fiscal year
4a
software contracts.
Continue to obtain sinking fund to support
Accreditation
replacement
of
faculty/staff
computers
with
Planning
Approved for 2005-2006
4b
processor speeds >400 mz.
Agenda
Continue to obtain sinking fund to support
Accreditation
schedule upgrade of network and server
Planning
Approved for 2005-2006
4c
equipment.
Agenda
Restore 2 IT positions at the ITA 1 and ITA2
Theme V
Not accomplished
4d
levels.
Institute districtwide software licensing
Goal V
Adobe contract completed
4e
agreements
Continue partnerships with division IT staffs.
Quarterly meetings held
4f
Continue support of major IT process with IT
Theme V
Ongoing but delays due to budget contraints
4g
and Budget committees.
3d
Three-Year Plan
Information Technology Department
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Long Range Plan
Implement technology plan in light of
changing college priorities
Support facilities design and construction
Implement card access printing system in
additional locations
Continue to obtain resources to support
college infrastructure and computing needs
Expand use of public network and wireless
technology.
Implement “best practices” in the classroom
and labs
Support integration of technology in
instruction and services
Develop and implement acceptable use
policies for network administration
Obtain staffing to meet developing college
technology priorities.
Continue to obtain support for replacement
schedule for faculty and staff computing
resources
Maintain systems to support curriculum
process.
Expand use of Keyfile system.
Work with the Counseling department to
implement distance services.
Expand use of Manila to manage and maintain
college web resources.
Expand use of faculty and student file servers
to support instructional use of technology.
Increase reliability of network services.
Implement training programs developed with
the Staff Development/Information
Technology subcommittee on IT needs
Provide continuing training to Computer
Services staff.
Maintain UTP
Plan and implement tracking systems in light
of expanded requirements
Support distance education visioning plan
2006-2007
2007-2008
2008-2009
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Information Technology Department / Action Plan 2005 – 2006
#
1a
1b
1c
1d
1e
2a
2b
2c
2d
2e
2f
3a
3b
3c
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Develop Technology Planning Processes that integrate with Programs/Services and Facilities Plans
Support Technology and Graphic
Communication building processes through
Theme 3
construction phase
Support Performing Arts complex design
Theme 3
process.
Increase reliability of network servers by
Theme 3
increasing backup electrical capabilities.
Determine technology needed to support
instructional and service goals and
Goal III
develop/support plans to acquire.
Update Technology Plan and integrate with
Goal V
Master Plan for Student Success.
Goal 2: Develop and implement systems to support college processes
Maintain curriculum management system
Theme 1
Implement “best practices” in network use
Refine systems for remote monitoring and
Theme 5
updating of computer workstations.
Maintain UTP.
Goal I
Support implementation of new system to track
student services and lab use.
Expand and support use of Keyfile
Goal III
Goal 3: Develop innovative approaches to support instruction and student and faculty access to technology
Implement network typology to increase access
and reliability
Deploy new faculty and staff computers to
increase access to technology
Provide all faculty and staff with accounts on
Theme 1
the faculty/staff file server
Action Item
Information Technology Department / Action Plan 2005 – 2006
#
Action Item
Linkage to
Other Plans
Year-End Status and Accomplishments
Expand use of Manila to support division and
Theme 1
department pages
Design counseling site to provide distance
Theme 1
3f
services
Implement Distance Education visioning goals
Goal II
3g
through college and district processes
Continue expansion of multimedia classrooms
Goal III
3h
Continue IT training programs through Staff
Goal III
3i
Development.
Implement 4Faculty.org
Goal II
3j
Goal 4: Develop process for addressing the financial and staff requirements underlying technology implementation and
support.
Continue operating budget increase to support
Goal V
4a
software contracts.
Continue to obtain sinking fund to support
Accreditation
replacement of faculty/staff computers with
Planning
4b
processor speeds between400 mz and 933 mz.
Agenda
Continue to obtain sinking fund to support
Accreditation
schedule upgrade of network and server
Planning
4c
equipment.
Agenda
Restore 2 IT positions at the ITA 1 and ITA2
Theme V
4d
levels.
Expand districtwide software licensing
Goal V
4e
agreements
Continue partnerships with division based IT
4f
staffs.
Continue support of major IT process with IT
Theme V
4g
and Budget committees.
3e
Information Technology Department Budget Request 2006 - 2007
Line
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1
2
3
4
5
6
7
8
9
10
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13
14
15
Totals
Description
Support
software
licenses
Replace
faculty and
staff
computes
with
processor
speeds
between
400mz and
933 mz.
Maintain
upgrade of
servers and
network
equipment
Hire 2 ITA
positions
Replace
electrical
backup
systems in
network
room
Keyfile
Operating
Budget
Increase
$14000
Instruction
Supplies
Computers
Equipment
Furniture
New
Program
Start-up
Marketing
Materials
Remodel
Space
Faculty
Hires
Staff
Hires
$134200
$100000
$2500
2
$60000
$43,000
Student
Hires
Temp
Hires
Budget Narrative 2006-2007
Information Technology Department
Line
#
Description
Total
Amount
Priority
Rank
Justification
College has purchased software licenses to support college
processes and systems maintenance (i.e., Deep Freeze, Manila…).
Operating budget increase needed to pay for maintenance contracts
1
Support software licenses
$14000
1
2
Replace faculty and staff computers
with processor speeds between 400mz
and 933mz. (122)
$134200
College
3
Maintain and upgrade servers and
networks
4
Hire 2 ITA positions
5
Replace electrical backup systems in
network room
$60000
3
6
Keyfile
$43000
College
7
8
9
10
11
12
13
$100000
College
2
Year two of a college commitment to maintain faculty and staff
machines at a level that will support productivity and efficiency.
Year two of an ongoing commitment to replace servers and
network equipment which is both out of warranty and is not able to
support college functions for either instructional or administrative
computing
In 2002-2003, two ITA positions were removed from the Computer
Services budget to support the college personnel budget. The
number of helpline calls increased 12% from 2002-2003 to 20032004, following a 10% increase from 2001-2002. The unit is
increasingly stressed in being able to provide a high level of service
to the campus community with the decreased staff. In addition,
there has been a high degree of growth in the number of systems
that the Computer Services staff is asked to support, in addition to
maintaining the campus network in the light of increasing virus
attacks.
The college servers and network equipment is concentrated in the
LRC IC. The equipment is currently supported by individual UPS
systems that allow the network to shut down “gracefully” in the
face of loss of electrical power. With the increasing reliance on the
college servers and networks on a 24X7 basis, it makes sense to
install a more permanent secondary electrical system that would
allow the systems to remain active in the face of power outages.
The college has committed to the Keyfile system to support
document imaging and backup. Yearly maintenance contract costs
are $43000.
Key Performance Indicators for Information Technology Department
Number of HelpLine Calls 2001-2005
YEAR
CALLS
2001-2002 2002-2003 2003-2004 20042005
3399
3828
4350
4127 (11
months)