Sacramento City College
Unit Plans
Spring 2005
Department Name: Information and Orientation
Department Spokesperson: Robert Heisleman
Division Dean: Larry Dun
Place an X in the boxes of included elements:
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Accomplishments
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Three-Year Plan
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Action Plan
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Budget Request
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Budget Narrative
Key Performance Indicators
Information and Orientation Department / Accomplishments 2004 – 2005
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Linkage to
Year-End Status and Accomplishments
Other Plans
Goal 1: Examine and develop measurable Learning Outcomes for Orientation
The Dean and the Outreach Specialist have met with
counselors to discuss needed changes in Orientation
and appropriate measurement possibilities. Some
Meet with Counseling Representative(s)
changes were recommended, but concrete
measurements were elusive. Further involvement is
needed.
The Outreach Specialist began attending an oncampus LOC group to gain insight into possible use
Look at the need for learning outcomes as may be
of appropriately measurable outcomes for
indicated by the Accreditation Report.
Orientation. These measurements will become a
regular part of the operation.
Goal 2: Explore and develop new ways to reach new students
Efforts have been coordinated between Assessment
and the Information and Orientation Office. In
particular, mailings to all students who have taken
assessments are now standard fare. Assessment
Work with Assessment to build new avenues to
produces the mailing labels and Placement Reports
reach new students.
while Information and Orientation supplies the cover
letter with further instructions regarding retesting, the
English Essay, and the next step in the Matriculation
Process, Orientation.
Action Plan
Information and Orientation Department / Accomplishments 2004 – 2005
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Linkage to
Year-End Status and Accomplishments
Other Plans
Goal 3: Update Orientation presentations both in-person and on-line
Include any new measurement tools
New measurement terms are still in discussion and
in the Orientation Process.
planning, and none have yet been added.
Make changes in the Orientation
Some style and pacing changes have been
presentations to make more
implemented, but substantive changes were tabled
interesting and memorable.
because of intense outreach activity, but will be
revisited next year.
Update informational changes to the
Nominal changes have been made in the information
presentations.
that is included in both types of orientations. Most
changes reflect process changes or an occasional
clarification. Additional effort is being made to
increase student exposure to e-services as well.
Goal 4: Work to reach additional populations with translated Getting In brochure
Add a Hmong translation of Getting
A Hmong translation is definitely needed, and a
In
suitable translator is needed. Normal contacts in
Counseling, EOPS and Cal-works have not produced
the necessary talent.
Explore the need for other languages
Other languages have been explored, but there is not
such as Korean, Arabic and another
a concentrated need beyond Hmong. The other
Chinese dialect.
languages mentioned here are primarily F-1
International Students. An Arabic translation is in
process currently.
Action Item
Other Accomplishments: Beginning last July the Information and Orientation office was tasked with the
responsibility of producing first the RT Pass and then the Student ACCESS Card. Equipment was supplied by the
district, but staffing took place on campus. Production of the cards necessitated the temporary establishment and
staffing of an auxiliary site in the cafeteria, while a single camera has been sufficient in RN-138 during non-peak
periods. Card production was successful and thousands of students have taken advantage of the new card. Major
advantages for the students are no cost transit on Regional Transit light rail and busses, as well as the consolidation of
other campus processes/uses in the same card.
The addition of the Outreach Office to the division, and a lengthy vacancy in a major outreach position has
necessitated the closest coordination and cooperation among Assessment, Outreach and Orientation offices in recent
years. Much informal interaction occurs, and a division outreach meeting has provided broad discussion by the active
players.
Additionally some Matriculation Mailings (recruitment), which were eliminated in previous years for budget savings,
have been restored at the Information and Orientation Office. Temporary employees were hired to process the
mailings as well provide clerical support for the newly reactivated Early Assistance Program.
POPS—The Peer Outreach Program is a replacement of the former Campus Ambassadors. The POP students
participate in campus tours, on and off campus recruitment and other events where there is contact with potential
students. The program started with 4 POPS and should grow to 8 or 9 during phase two. Although administered from
the Information and Orientation Office, the POPS are actually employees of various Student Service offices. Two of
the POPS were from Outreach, one from Information and Orientation and one from EOPS. The chief difference
between the old Campus Ambassadors and the new POPS is the cross departmental participation of student workers.
The various departments pay the student’s wages while they are POPS (about 8 to 10 hours per week). The POPS still
represent their home office while they are on outreach activities directly to high schools and other sites where potential
students may need the information. As the participation is broadened, the POPS will be available for special events in
Financial Aid, EOPS, Cal-Works as well as other Student Services.
Three-Year Plan
Information and Orientation Department
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Long Range Plan
2006-2007
2007-2008
2008-2009
1.
Increase participation in online orientation
Examine and develop Learning Outcomes for
Orientation.
Continue development of Peer Outreach
Program.
Update Orientation information on the campus
website.
Explore offering additional services to high
schools with special orientations for visiting
groups.
Update the Power-point presentation used for
on-site orientations.
Work cooperatively with Assessment and
Outreach personnel to provide follow-up and
orientation services for incoming students.
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Information and Orientation Department / Action Plan 2005 – 2006
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1a
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2b
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Examine and develop measurable Learning Outcomes for Orientation
Meet with Counseling Representative(s) to discuss
LOC for Orientation
Participate in Campus LOC group and run pilot
evaluation and LOC’s as needed.
Goal 2: Explore and develop new ways to reach and follow-up new students
Work with the Assessment Office, Outreach Office
and other student services to reach new students
with matriculation and orientation services.
Continue developing the Peer Outreach Program by
adding and training additional students from other
offices in student services.
Action Item
Information and Orientation Department / Action Plan 2005 – 2006
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3a
3b
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4a
4b
Linkage to
Year-End Status and Accomplishments
Other Plans
Goal 3:Update Orientation Presentations both in-person and on-line
Modify in-person orientation with regard to input
from Counseling.
Make changes in the in-person orientation to make
it more interesting and memorable.
Make necessary informational updates due to
changes.
Goal 4: Work to reach additional populations with translated Getting In brochure
Add a Hmong translation of Getting In
Add Arabic and other languages if necessary
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