Sacramento City College
Unit Plans
Spring 2005
Department Name: Learning Skills & Tutorial Program
Department Spokesperson: Virginia Gessford
Division Dean: Yvonne Maller
Place an X in the boxes of included elements:
X
Accomplishments
X
Three-Year Plan
X
Action Plan
X
Budget Request
X
Budget Narrative
X
Key Performance Indicators
Learning Skills & Tutorial Department /Accomplishments 2004-2005
#
1a
1b
1c
2a
2b
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Increase services to improve student success
PT 1,2,3,4,5
Ongoing project. We are currently surveying the
Evaluate and modify the tutoring services
DTL 1-4,
students who come into the Center to determine
modes of delivery to insure the maximum
DSS 1,2,5,6
the type of scheduling they would prefer for
tutoring proficiency
DDE 7,8,9
tutoring services.
DAG 4,5,7,9
PT 1-5
DTL 1-4
Implement tutor evaluation rubrics. Establish
DSS 1,5,6
an ongoing tutor evaluation schedule for each
Ongoing project.
DDE 1,2,7
semester.
DED 1,3,4
DAG 4,5
PT 1-5
Coordinator is participating on the Education
DTL 1-4
Explore the need, develop and implement
Initiative and Title III grant-writing committees
DSS 1,5,6
services to address the writing needs of SCC
that are addressing this topic. In addition we have
DDE
students across the disciplines
hired additional English walk-in tutors to assist
1,2,3,7,8
students who need help with their writing needs.
DAG 4,5,7,9
Goal 2: Program Development
PT 1-5
DTL 1-4
Develop and deliver additional study skills
DSS 1,2,5,6
Developed and presented a Learning Styles
workshops
DDE
Workshop.
1,2,3,7,8
DAG 4,5,7,9
PT 1-5
Coordinator developed and delivered a test-taking
DTL 1-4
workshop specifically for students in the
Develop and deliver additional disciplineDSS 6
Registered Nurse program and another one for
specific study skills workshops
DAG 4,5,7,9 students enrolled in the Licensed vocational
DS 1,5
Nursing program.
Action Item
Learning Skills & Tutorial Department/Accomplishments 2004-2005
#
2c
2d
2e
2f
2g
3a
3b
Linkage to
Other Plans
PT 1-5
DTL 1-4
Through consultations with colleagues,
DSS 1,2,5,6
evaluate and assess learning skills and tutoring
DDE
program services.
1,2,3,7,8
DAG 4,5,7,9
PT 1-5
DTL 1-4
Update Procedures Manual for the Learning
DSS 1, 6
Skills and Tutoring Program
DS 1,5
DAG 4,5,7,9
PT 1-5
Maintain and continually update the Program’s
DSS 2
website.
DDE 1,9
PT 1-5
DTL 1-4
Request updated information from Institutional
DSS 1,2,5,6
Research regarding persistence rates of students
DDE 1-9
receiving 6 or more hours of tutoring
DAG 4,5,7,9
DED 1,3,4,7
Action Item
Year-end Status and Accomplishments
Consultation contacts have been made. This is an
ongoing project.
The procedural manual has been updated. This is
an ongoing project.
Program’s website was revised and put online.
Ongoing project. Data needs to be submitted
every semester.
We altered our scheduled tutoring schedule this
year to allow for more walk-in tutoring. We are
Reconfigure scheduling to better accommodate
DDE 4,5,7
currently surveying the students who come into
students and increase tutor retention
our center to access the scheduling that would best
meet their needs.
Goal 3: Update Learning Assistance and Tutorial Center Technology
Revise and Update Learning Skills and
PT 1-5
The website has been revised and updated. It is
Tutoring Program website to be current and
DSS 2
now presented in the Manilla format that allows
dynamic.
DDE 1,9
for frequent updating by the staff in our Center.
PT 1-5
Develop an online orientation to the Tutoring
DSS 2
Ongoing project.
Center for the website.
DDE 1,9
Learning Skills & Tutorial Department/Accomplishments 2004-2005
#
3c
4a
4b
4c
4d
5a
Linkage to
Year-end Status and Accomplishments
Other Plans
PT 1-5
DTL 1-4
Ongoing project.
Continue to research software for purchase for
DDE 6
HCD 360 and HS 92.
M8
DAG 4,5,7,9
DS 1,2,5,6
Goal 4: Research and interaction with other departments
PT 1-5
Coordinator is participating on the Education
DTL 1-5
Initiative and Title III grant-writing committees
Consult with English Department to develop
DDS 1,5,6
with English faculty. These committees are
and implement cross-discipline writing services DDE
discussing the best format for a Writing Center as
1,2,3,7,8
well as seeking funding.
DAG 4,5,7,9
PT 1-5
DTL 5
Develop guidelines for tutoring specific content DDS 1,5,6
Ongoing project
areas in conjunction with faculty
DDE
1,2,3,7,8
DAG 4,5,7,9
PT 1-5
Consult with discipline faculty to assist in
DTL 5
developing discipline-specific study skills
DDE
Ongoing project.
workshops
1,2,3,7,8
DAG 4,5,7,9
Invite specialists from other areas such as,
PT 1-5
Disability Resource Center, Counseling, CAC, DSS 1,2,5,6
Ongoing project
and academic depts. like English to present
DAG 4,5,7,9
information at tutor training meetings.
DDE 7
Goal 5: Curriculum Development/Improvement
This learning community was developed and is
Develop an online learning community
DTL 5
called “Wired for Success”. It was first taught in
between HCD 360 and HCD 320.
Spring 2005, with over 25 students participating.
Action Item
Learning Skills & Tutorial Department/Accomplishments 2004-2005
Linkage to
Year-end Status and Accomplishments
Other Plans
PT 1-5
DTL 1-4
Continue to work with Institutional Research in
DDI 1-9
developing and implementing a study of
Ongoing project.
5b
DAG 4,5,7,9
program effectiveness of HS 92.
DED 1,3,4,7
DSS 1,2,5,6
Goal 6: Professional Development
Several staff members participated in Manilla
Staff will take advantage of website
PT 1,2,5
training for the development and maintenance of
6a
development training.
DDE 4
our website.
Staff are encouraged to participate in professional
Provide professional development opportunities PT 1,2,5
development activities, such as IBA, Connections,
6b
for all staff.
DDE 4
etc.
Other Accomplishments:
#
Action Item
Three-Year Plan
#
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Long Range Plan
Acquire an ongoing budget for campus-wide
tutorial services
Provide professional development
opportunities for staff, and encourage them to
participate
Implement a “customer service” philosophy
and training for all the Learning Skills and
Tutoring Center staff.
Evaluate and modify the tutoring services
mode-of-delivery to insure the maximum
tutoring proficiency.
Explore the possibility of establishing a
campus Writing Center to support student
retention and success.
Upgrade five learning skills computers per
year. Acquire additional computers as the
enrollment in HS 92 and HCD 360 requires.
Acquire separate server for learning skills
computers in order to support networked
software applications.
Purchase upgraded, networked version of HS
92 software.
Upgrade staff computers and printers every 5
years.
Request change of the half-time, nine-month
Instructional Assistant position to a fulltime,
9-month position.
Submit request for a full-time, 9-month,
permanent Clerk.
Evaluate and reassess Human Career
Development 360 – Academic Study Skills
Course. Develop appropriate curriculum
paper work to implement changes.
Set up a staff office for Instructional
Assistants and Clerks.
Remodel and expand Learning Skills and
Tutoring Services reception area in order to
provide workspace for the clerk and
instructional assistants.
2006-2007
2007-2008
2008-2009
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Learning Skills & Tutorial Department/ Action Plan 2005 – 2006
#
1a
1b
1c
1d
1e
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Increase services to improve student success
PT 1,2,3,4,5
Evaluate and modify the tutoring services modes of
DTL 1-4,
delivery to insure the maximum tutoring
DSS 1,2,5,6
proficiency. Reconfigure scheduling to better
DDE 4,5,7,8,9
accommodate students and increase tutor retention.
DAG 4,5,7,9
PT 1-5
DTL 1-4
Develop and implement an ongoing tutor
DSS 1,5,6
evaluation schedule for each semester.
DDE 1,2,7
DED 1,3,4
DAG 4,5
PT 1-5
Explore the need, develop and implement services
DTL 1-4
to address the writing needs of SCC students across DSS 1,5,6
the disciplines
DDE 1,2,3,7,8
DAG 4,5,7,9
PT 1-5
DTL 1-4
Develop and implement a “customer service”
DSS 1,5,6
philosophy and training for all Learning Skills and
DDE 1,2,7
Tutoring Center Staff.
DED 1,3,4
DAG 4,5
PT 1,2,3,4,5
The new and on-going Coordinators will work
DTL 1-4,
closely together to develop a comprehensive
DSS 1,2,5,6
program to better meet the needs of SCC students.
DDE 7,8,9
DAG 4,5,7,9
Action Item
Learning Skills & Tutorial Department/ Action Plan 2005 – 2006
#
2a
2b
2c
2d
3a
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 2: Program Development
PT 1-5
DTL 1-4
Develop and deliver additional study skills
DSS 1,2,5,6
workshops
DDE 1,2,3,7,8
DAG 4,5,7,9
PT 1-5
DTL 1-4
Update Procedures Manual for the Learning Skills
DSS 1, 6
and Tutoring Program
DS 1,5
DAG 4,5,7,9
PT 1-5
Maintain and continually update the Program’s
DSS 2
website.
DDE 1,9
PT 1-5
DTL 1-4
Promote Learning Skills and Tutoring Services to
DSS 6
Sacramento City College community.
DAG 4,5,7,9
DS 1,5
Goal 3: Update Learning Assistance and Tutorial Center Technology
PT 1-5
DTL 1-4
Continue to research software for purchase for
DDE 6
HCD 360 and HS 92.
M8
DAG 4,5,7,9
DS 1,2,5,6
Action Item
Learning Skills & Tutorial Department/ Action Plan 2005 – 2006
#
3b
3c
4a
4b
5a
5b
Action Item
Acquire separate server for learning skills
computers in order to support networked software
applications.
Linkage to
Other Plans
PT 1-5
DTL 1-4
DDE 6
M8
DAG 4,5,7,9
DS 1,2,5,6
Year-end Status and Accomplishments
Replace staff workstation computers and printers
IT Plan
every 5 years.
Goal 4: Research and Interaction with other college departments
PT 1-5
DTL 1-5
Consult with English Department to develop and
DDS 1,5,6
implement cross-discipline writing services
DDE 1,2,3,7,8
DAG 4,5,7,9
PT 1-5
DTL 1-4
Work with campus research in developing student
DDI 1-9
learning outcome measurements
DAG 4,5,7,9
DED 1,3,4,7
DSS 1,2,5,6
Goal 5: Curriculum Development/Improvement
Revise and update the curriculum for the Tutor
Training Courses (HS 370 & 373). Complete the
DTL 5
curriculum outlines in Socrates.
Explore the possibility of changing the Human
Services and Human Career Development course
DTL 5
designators to Interdisciplinary.
Learning Skills & Tutorial Department/ Action Plan 2005 – 2006
#
6a
6b
6c
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 6: Professional Development
Provide professional development opportunities for PT 1,2,5
all staff.
DDE 4
PT 1,2,3,4,5
Introduce & train Evening/Saturday Coordinator.
DTL 1-4,
Develop plan for a collaborative, interactive
DSS 1,2,5,6
supervision of the Learning Skills and Tutoring
DDE 7,8,9
Center.
DAG 4,5,7,9
PT 1-5
DTL 1-4
Develop and implement a “customer service”
DSS 1,5,6
philosophy and training for all Learning Skills and
DDE 1,2,7
Tutoring Center Staff.
DED 1,3,4
DAG 4,5
Action Item
Learning Skills & Tutorial Program Department Budget Request 2006 - 2007
Line #
1
2
3
4
5
6
Description
Acquire an ongoing,
operating budget for
campus-wide tutorial
services
Acquire separate
server for learning
skills computers in
order to support
networked software
applications.
Purchase upgraded,
networked version of
HS 92 software.
Upgrade staff
computers and
printers every 5 years.
Request change of the
half-time, 9-month
Instructional Assistant
position to a full time,
9-month position.
Remodel Space in
LRC for Campuswide Writing Center
Operating
Budget
Increase
151,246
Instruction
Supplies
Computers
Equipment
Furniture
New
Program
Start-up
Marketing
Materials
Remodel
Space
Faculty
Hires
Staff
Hires
6,000
6,000
11,000
27,000
20,000
7
8
9
Totals
151,246
6,000
17,000
20,000
27,000
Student
Hires
Temp
Hires
Budget Narrative 2006-2007
Learning Skills & Tutorial Program Department
Line
#
Description
Total
Amount
Priority
Rank
Acquire an ongoing, operating budget for
campus-wide tutorial services
1
2
3
4
5
Acquire separate server for learning skills
computers in order to support networked
software applications.
Purchase upgraded, networked version of
HS 92 software.
Upgrade staff computers and printers every
5 years.
Request change of the half-time, 9-month
Instructional Assistant position to a full
time, 9-month position.
151,246
1
6,000
6
6,000
5
11,000
3
27,000
4
20,000
2
Remodel Space in LRC for Campus-wide
Writing Center
6
7
8
9
Justification
The tutoring budget is a large budget item that has to compete with many
other programs and services on campus. Since the institution believes in the
worthiness of tutoring services to the success and retention of students (as is
evidenced by the annual budget approval), a stable, permanent level of
funding would insure ongoing tutoring services. If ongoing, permanent
funding cannot be established, then it would be more equitable to the
presenting division (LRC) if it could be a non-ranked budget request.
Program must continue to offer the most current prerequisite skills courses to
support all new, re-entry, ESL and at-risk students needing basic skills review
and/or support.
Program must continue to offer the most current prerequisite skills courses to
support all new, re-entry, ESL and at-risk students needing basic skills review
and/or support.
Program staff must stay in step with technological changes as they occur in
order to maintain the highest level of programmatic efficiency.
A full-time Instructional Assistant would bring consistency and commitment
to the position that is not available when hiring part-time, temporary
employees. We request that the hours of our half-time Instructional Assistant
be increased to full time.
There is a campus-wide need for a Writing Center that would help students
with all their writing assignments. The only logical location is space on the
first floor of the Learning Resource Center. In order to utilize the space for a
Writing Center, other services would need to be relocated and rearranged.
Computer wiring may need to be moved and additional furniture may need to
be purchased.
Key Performance Indictors for Learning Skills & Tutorial Program Department
KPI – A
Tutoring Programs # of tutors and hours of tutoring
KPI – B
Beacon Program
KPI – C
Instructional Assistant
KPI – D
Documented hours of services (positive attendance)
KPI – E
Tutees successful Course completion rates compared to general student population
KPI – F
Tutees persistence rates compared to general student population
HS 92
Services to students
Sacramento City College’s
Tutoring Programs
Learning Skills and Tutoring Program, LRC
Number of Tutors
Subjects
Anthropology
Art
ASL
Biology
Cantonese
Chemistry
Economics
English/ESL
French
Geography
History
Japanese
Mandarin
Mathematics
Philosophy
Physics
Political Science
Psychology
Russian
Spanish
Statistics
Vietnamese
Total HRS/WK
Sp. 2001
56
Hours/
Week
4
0
21
10
4
26
4
40
16
0
6
11
5
69
9
14
0
10
2
29
11
4
295
Fall 2001
55
Hours/
Week
8
0
22
10
3
9
0
69
12
0
3
14
3
91
19
0
0
0
4
33
2
6
308
Sp 2002
57
Hours/
Week
11
3
27
17
0
30
3
55
14
4
8
6
0
95
26
0
0
Fall 2002
49
Hours/
Week
9
2
19
10
0
20
0
92
6
0
14
5
0
96
27
11
0
Sp 2003
44
Hours/
Week
7
0
19
12
0
29
2
120
4
0
2
12
0
89
12
4
1
Fall 2003
38
Hours/
Week
4
0
18
8
0
9
0
57
5
0
6
14
3
71
7
0
6
Sp 2004
51
Hours/
Week
4
11
16
18
0
21
0
71
9
0
12
10
0
107
16
0
6
Fall 2004
46
Hours/
Week
2
0
20
8
0
12
0
71
14
0
0
14
0
114
14
4
6
Sp 2005
45
Hours/
Week
5
0
20
6
0
18
0
79
15
0
3
12
0
112
12
6
0
0
12
8
0
8
2
0
5
22
5
6
337
5
25
0
8
361
6
20
19
2
368
2
17
10
5
242
0
21
12
2
344
0
20
14
4
319
0
14
10
7
319
Occupational Tutoring Labs
Subjects
Accounting
Aeronautics
Cosmetology
Dental Hygiene
Electronics
Engineering Design
Tech
Family & Consumer
Science
Graphic
Communications
Nursing
Photography
Railroad Operations
Typing
TOTAL
Sp. 2001
Hours/
Week
20
4
0
0
0
0
Fall 2001
Hours/
Week
25
0
0
0
0
0
Sp 2002
Hours/
Week
20
0
4
14
6
3
12
10
12
11
15
0
10
8
13
78
0
0
6
30
86
Fall 2002
Hours/
Week
20
0
6
5
0
4
Sp 2003
Hours/
Week
20
0
0
0
0
8
Fall 2003
Hours/
Week
20
0
0
6
3
6
Sp 2004
Hours/
Week
36
0
0
0
0
0
Fall 2004
Hours/
Week
35
0
0
0
0
0
Sp 2005
Hours/
Week
40
0
7
8
4
0
12
14
14
22
10
23
0
5
5
4
0
0
0
4
0
5
27
95
0
0
0
22
74
0
0
6
23
76
0
8
0
4
65
8
8
0
8
82
0
8
0
5
58
0
12
0
4
98
Outreach Centers
Center
Davis
West Sac
Sp. 2001 Fall 2001
Hours/
Hours/
Week
Week
10
6
10
0
Sp 2002
Hours/
Week
2
6
Fall 2002
Hours/
Week
5
10
Sp 2003
Hours/
Week
14
9
Fall 2003
Hours/
Week
3
1
Sp 2004
Hours/
Week
2
6
Fall 2004
Hours/
Week
6
0
Sp 2005
Hours/
Week
6
0
KPI-B
Beacon Group Tutoring
Number of
Beacon Tutors
Number of
Beacon Groups
Number of
Beacon Students
Number of
Courses offering
Beacon Tutors
Fall 1996
Fall 2000
35
Spring
2002
40
Spring
2003
37
Spring
2004
35
Spring
2005
39
4
6
39
46
44
46
53
74
316
464
208
308
348
2
21
32
23
22
33
The number of Beacon Tutors decreased in Spring 2003 due to a $5,000 reduction in the Beacon
Budget.
There were nearly as many groups in Spring 2003 and Spring 2002, this is because several tutors
tutored more than one group.
Disciplines
offering Beacon
Tutors
Art
ASL

Biology

Business

Chemistry

CIS

English

ESL

Engineering

French

Geography

History

Math

Psychology

Statistics
TOTAL # of
Beacon Groups


TOTAL # of
Departments
Fall 1996
Fall 2000
Spring
2002
Spring
2003
Spring
2004
Spring
2005
# of
groups
0
0
0
0
4
0
0
0
0
0
0
0
2
0
0
6
# of
groups
0
2
1
0
14
2
1
2
0
0
0
3
13
0
1
39
# of
groups
4
3
1
1
14
5
1
2
0
1
1
2
7
0
2
46
# of
groups
0
5
1
0
19
4
0
2
0
0
0
3
9
1
0
44
# of
groups
1
12
0
0
20
0
1
2
1
0
0
2
6
1
0
46
# of
groups
1
6
4
0
23
0
0
2
2
0
0
4
6
5
0
53
2
9
13
8
9
7
KPI – C
Learning Skills and Tutoring Program
Instructional Assistants
Semester
Human Services 92
Prerequisite Skills Course
Enrollment
Fall 1997
Spring 1998
Fall 1998
Spring 1999
Fall 1999
Spring 2000
Fall 2000
Spring 2001
Fall 2001
Spring 2002
Fall 2002
Spring 2003
Fall 2003
Spring 2004
Fall 2004
Spring 2005
Number of contacts with
Students
5
19
15
11
10
8
7
18
18
43
68
107
80
60
73
68
374
523
897
604
440
703
618
Instructional Assistance
Discipline
Biology
Business
Chemistry
English
ESL
History
Math
Nursing
Physics
Psychology
Spanish
Others
Requests of Service
# of Hours
2001-02
2002-03
2003-04
2004-05
0
82
0
464
262
24
500
7
11
94
159
369
239
16
729
0
3
1342
51
1668
9
102
153
509
198
17
499
0
32
12
15
14
1560
63
74
209
610
252
29
431
2
1
5
83
31
1790
2001-02
2002-03
0
27
0
155
87
8
168
2
4
41
53
123
80
5
243
0
3
450
17
566
2003-04
3
34
51
170
66
6
166
0
11
4
5
5
521
2004-05
21
25
70
203
84
10
144
.7
.3
1.7
28
10.3
598
KPI – D
Positive Attendance
(Documented number of hours of services provided in the
Learning Skills and Tutoring Center)
Semester
Fall 1996
Spring 1997
Fall 1997
Spring 1998
Fall 1998
Spring 1999
Fall 1999
Spring 2000
Fall 2000
Spring 2001
Fall 2001
Spring 2002
Fall 2002
Spring 2003
Fall 2003
Spring 2004
Fall 2004
Spring 2005
Positive
Attendance Hours
4,022
4,086
3,552
3,742
4,547
6,189
3,980
5,361
5,074
5,859
4,486
5,395
4,819
4,816
5,156
5,167
3,705
KPI – E
Key Performance Indicators for
Learning Skills and Tutoring Program
Successful Course Completion Rates
SEMESTER
TUTORED
STUDENTS
ALL
STUDENTS
Fall 2002
80.1%
(n=243)
64.2%
(n=20,147)
Spring 2003
73.4%
(n=142)
64.7%
(n=18,684)
Fall 2003
84.8%
(n=161)
78.6%
(n=19,604)
Note: Successful course completion rates are calculated by dividing the number of A,B,C, and
Credit grades by the total number of all grades received.
Note: The rates include grades for all courses completed in the semester (i.e., not just those
courses for which the students received tutoring services).
KPI – F
Key Performance Indicators for
Learning Skills and Tutoring Program
Persistence Rates of students tutored
SEMESTER
Fall 2002 to Spring 2003
TUTORED
STUDENTS
ALL
STUDENTS
81.9%
(199 out of 243)
53.8%
(10,846 out of 20,147)