Sacramento City College
Unit Plans
Completed Spring 2004
Department Name: Information Technology
Department Spokesperson:
Division Dean: Elaine Ader
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Accomplishments
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Three-Year Plan
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Action Plan
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Budget Request
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Budget Narrative
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Key Performance Indicators
Information Technology Department / Accomplishments 2003 – 2004
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3b
Linkage to
Year-End Status and Accomplishments
Other Plans
Goal 1: Develop Technology Planning Processes that Integrate with Programs/Services and Facilities Plans
Implement short term facilities moves for
Theme 3
In progress based on project schedule.
program housed in Technology Building
Completed. Air conditioning reconditioning
Relocate network server room
Theme 3
recommended.
Integrate Technology Plan with Master Plan for
Theme 5
Completed
Student Success
Support obtained in FY2003-2004 for replacement of
Obtain campus support for replacement cycle that
Theme 5
faculty/staff computers with 233 mz processors and
meets budget and operational requirements
network/server components.
Goal 2: Develop and implement systems to support college processes
Implement curriculum management system
Theme 1
District project – conversion summer 2004
Obtain approval and implement computer access
Theme 5
In progress.
use policies
Upgrade college network to Active Directory and
Theme 5
Completion scheduled for June, 2004
Windows 2000 structure.
Refine systems for remote monitoring and
Theme 5
Audit Wizard and Patchlink installed and operational.
updating of computer workstations.
Theme 2 and
Support library automation project.
As needed.
4
Have continuing training opportunities for
Microsoft certification training ongoing.
Computer Services staff
Goal 3: Develop innovative approaches to support instruction and student and faculty access to technology
Implement Manila as web site management tool
Theme 1
Implemented
Implement faculty file server to support
Theme 1
Implemented
multimedia classrooms
Action Plan
Information Technology Department / Accomplishments 2003 – 2004
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Action Item
Linkage to
Other Plans
Year-End Status and Accomplishments
Develop ongoing process for planning and
Process has been incorporated into major IT projects
Theme 1
installing multimedia classrooms
process.
Continue participation in Distance Education
Ongoing
Theme 1
3d
visioning project.
Continue training programs prioritized by the
Training programs have been conducted in both IT
Theme 1
3e
Staff Development/IT subcommittee
and other identified areas of staff development.
Goal 4: Develop a process for addressing the financial and staffing requirements underlying technology implementation
and support
Obtain operating budget increase to support
Request was made for augmentation to base for IT
Accreditation
maintenance, replacement, and expansion of
functions to support ongoing software contracts. A
Planning
4a
campus network and server equipment, and
separate request for made for $100,000 to support
Agenda
software contracts.
network and server maintenance.
Implement planning agenda on developing
Accreditation Request to IT committee and Budget committee for
sinking funds for replacement of faculty and staff Planning
replacement of oldest PCs and Macs was approved.
4b
computers
Agenda
Support unit planning and
IT committee and Budget committee have created a
educational/administrative requests for
PRIE plan
process that provides IT with a role in analyzing and
4c
workstations
recommending major IT projects.
Begin discussion on more integrated use of
Quarterly meetings of college and department based
4d
college technology staff
IT staffs have been conducted.
Other Accomplishments:
3c
Three-Year Plan
Information Technology Department
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Long Range Plan
Implement technology plan in light of
changing college priorities
Support facilities design and construction
Implement card access printing system in
additional locations
Continue to obtain resources to support
college infrastructure and computing needs
Expand use of public network and wireless
technology.
Implement “best practices” in the classroom
and labs
Support integration of technology in
instruction and services
Develop and implement acceptable use
policies for network administration
Obtain staffing to meet developing college
technology priorities.
Continue to obtain support for replacement
schedule for faculty and staff computing
resources
Implement systems to support curriculum
process.
Expand use of Keyfile system.
Work with the Counseling department to
implement distance services.
Expand use of Manila to manage and
maintain college web resources.
Expand use of faculty file servers to support
instructional use of technology.
Increase reliability of network services.
Implement training programs developed with
the Staff Development/Information
Technology subcommittee on IT needs
Provide continuing training to Computer
Services staff.
Implement UTP
Plan and implement tracking systems in light
of expanded requirements
2005-2006
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2007-2008
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Information Technology Department / Action Plan 2004 – 2005
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1a
1b
1c
1d
1e
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2b
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2d
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2f
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3b
3c
Linkage to
Year-end Status and Accomplishments
Other Plans
Goal 1: Develop Technology Planning Processes that integrate with Programs/Services and Facilities Plans
Support Technology and Graphic Communication
Theme 3
building processes through construction phase
Support Performing Arts complex design process.
Theme 3
Increase reliability of network servers by increasing
Theme 3
air conditioning and backup electrical capabilities.
Determine technology needed to support
instructional and service goals and develop/support Goal III
plans to acquire.
Integrate Technology Plan with Master Plan for
Goal V
Student Success.
Goal 2: Develop and implement systems to support college processes
Implement curriculum management system
Theme 1
Implement “best practices” in network use
Refine systems for remote monitoring and updating
Theme 5
of computer workstations.
Implement UTP.
Goal I
Support implementation of new system to track
student services and lab use.
Expand and support use of Keyfile
Goal III
Goal 3: Develop innovative approaches to support instruction and student and faculty access to technology
Implement network typology to increase access and
reliability
Deploy new faculty and staff computers to increase
access to technology
Provide all faculty and staff with accounts on the
Theme 1
faculty/staff file server
Action Item
Information Technology Department / Action Plan 2004 – 2005
#
Action Item
Linkage to
Other Plans
Year-End Status and Accomplishments
Upgrade email system to Outlook Web Access
Theme 1
2000 to provide additional capabilities
Expand use of Manila to support division and
Theme 1
3e
department pages
Design counseling site to provide distance services Theme 1
3f
Continue participation in Distance Education
Goal II
3g
visioning activities
Continue expansion of multimedia classrooms
Goal III
3h
Continue IT training programs through Staff
Goal III
3i
Development.
Implement 4Faculty.org
Goal II
3j
Goal 4: Develop process for addressing the financial and staff requirements underlying technology implementation and support.
Continue operating budget increase to support
Goal V
4a
software contracts.
Continue to obtain sinking fund to support
Accreditation
replacement of faculty/staff computers with
Planning
4b
processor speeds >400 mz.
Agenda
Accreditation
Continue to obtain sinking fund to support schedule
Planning
4c
upgrade of network and server equipment.
Agenda
Restore 2 IT positions at the ITA 1 and ITA2
Theme V
4d
levels.
Institute districtwide software licensing agreements Goal V
4e
Continue partnerships with division based IT staffs.
4f
Continue support of major IT process with IT and
Theme V
4g
Budget committees.
3d
Information Technology Department Budget Request 2005 - 2006
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Totals
Description
Support software
licenses
Replace faculty and staff
computes with >400mz
(87)
Maintain upgrade of
servers and network
equipment
Hire 2 ITA positions
Replace electrical
backup systems in
network room
Keyfile
Operating
Budget
Increase
$14000
Instruction
Supplies
Computers
Equipment
Furniture
New
Program
Start-up
Marketing
Materials
Remodel
Space
Faculty
Hires
Staff
Hires
$115000
$100000
$2500
$3000
$60000
$43,000
2
Student
Hires
Temp
Hires
Budget Narrative 2005-2006
Information Technology Department
Line
#
Description
Total
Amount
Priority
Rank
1
Support software licenses
$14000
1
2
Replace faculty and staff computers with
>400 mz (87 computers)
$115000
College
3
Maintain and upgrade servers and networks
$100000
College
4
Hire 2 ITA positions
5
Replace electrical backup systems in
network room
$60000
3
6
Keyfile
$43000
College
7
8
9
10
11
12
13
14
15
2
Justification
College has purchased software licenses to support college processes and
systems maintenance (i.e., Deep Freeze, Manila…). Operating budget
increase needed to pay for maintenance contracts
Year two of a college commitment to maintain faculty and staff machines at a
level that will support productivity and efficiency.
Year two of an ongoing commitment to replace servers and network
equipment which is both out of warranty and is not able to support college
functions for either instructional or administrative computing
In 2002-2003, two ITA positions were removed from the Computer Services
budget to support the college personnel budget. The number of helpline calls
increased 12% from 2002-2003 to 2003-2004, following a 10% increase from
2001-2002. The unit is increasingly stressed in being able to provide a high
level of service to the campus community with the decreased staff. In
addition, there has been a high degree of growth in the number of systems
that the Computer Services staff is asked to support, in addition to
maintaining the campus network in the light of increasing virus attacks.
The college servers and network equipment is concentrated in the LRC IC.
The equipment is currently supported by individual UPS systems that allow
the network to shut down “gracefully” in the face of loss of electrical power.
With the increasing reliance on the college servers and networks on a 24X7
basis, it makes sense to install a more permanent secondary electrical system
that would allow the systems to remain active in the face of power outages.
The college has committed to the Keyfile system to support document
imaging and backup. Yearly maintenance contract costs are $43000.
Key Performance Indictors for Information Technology Department
Number of HelpLine Calls 2001-2004
YEAR
CALLS
2001-2002
3399
2002-2003
3828
2003-2004
4350